Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
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5/5
TrustpilotTime conscious
Time conscious, politeness, good communication skills π Shannon
Tonny Β· 13 January 2024
Agent replied Β· 24 October 2024
Hi Tonny, thank you for your five star review. Amazing to see Shannon has provided you with excellent service! Thanks again and all the best, Laura.
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5/5
TrustpilotFirst class service
We were buying a house being sold through Andrews and (although not their customer directly) found their service to be outstanding Katie Maggs in particular was instrumental in making the house sale smooth and was better than solicitors at sorting issues! We would highly recommend listing and buying properties through Andrews and we will certainly do this in the future
Yoga Β· 7 April 2022
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5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff acting promptly when assistance required.
Joseph Β· 19 December 2023
Agent replied Β· 24 October 2024
Hi Joseph, thank you for taking the time to write a five star review. Fantastic to hear you had such a positive experience, thanks for sharing! All the best, Laura.
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5/5
Trustpilotvery helpful estate agent
very helpful estate agent. Timely and professional. very helpful.
Diane Β· 1 December 2023
Agent replied Β· 24 October 2024
Hi Diane, thank you for writing a five star review. Really glad to hear we were very helpful, and professional! Thanks again and all the best, Laura.
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5/5
TrustpilotReally happy I came across this estateβ¦
Really happy I came across this estate agent. Made making one of the biggest decision very easy and seamless. From the property agent Isaac to the Mortgage advisor Ella I felt I was in good hands. Was also great to get all the services needed to buy a property under one group.Thanks for all you help
Seana Β· 22 July 2022
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5/5
TrustpilotVery stress free and easy process whenβ¦
Very stress free and easy process when sorting out a place to rent. Molly helped myself and my partner in making the move as easy as possible. No question was left unanswered and she really made us feel important and cared for. Would highly recommend and would use Andrews again
Jordan Β· 27 February 2023
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5/5
TrustpilotHappy since 2008
Have used Andrews since 2008 to manage a property. Have always found them professional, friendly and helpful. They have always managed to find tenants and so the property has rarely been vacant. Their managing of repairs or any kind of decorative work has been excellent. Would recommend.
Me Β· 23 May 2023
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5/5
TrustpilotShannon Bird at the downend branch wasβ¦
Shannon Bird at the downend branch was very down to earth and professional from the very beginning of my search for a new flat. She made sure the experience was smooth and she was also very speedy when it came to follow ups. Very good Agency. 10/10
Calvin Β· 22 May 2023
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5/5
TrustpilotI deal with the Co op team at Andrewsβ¦
I deal with the Co op team at Andrews Properties. I must say that they have taken prompt action with any issue I have had with the flat, arranging a contractor to sort the problem on the same day it was reported. They are also friendly, and very helpful with any general query I have had. Highly recommended!
Mark Β· 15 March 2022
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1/5
TrustpilotAndrews - we(don't) care line
Hello Andrews - as decreed I have emailed you and from experience anticipate my genuine concern will be swept under you well trodden carpet.
Shaine Β· 14 June 2022
Agent replied Β· 24 October 2024
We can confirm our customer service team are in receipt of your email. We are sorry to hear that you have received a disappointing experience and we will be investigating this and responding to you directly.
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5/5
TrustpilotAndrews is a people-centric agency
Andrews is a people-centric agency. They remind clients of deadlines. Regardless of the outcome of your application or offer you will always feel comfortable to engage them. They also provide feedback in a way which tries to reconcile the shortfalls of your offer. I'm humbled by their service especially Ed!!!
Fair Β· 1 February 2023
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5/5
TrustpilotStress free househunting.
Time taken to carefully listen to and match our requirements. Our agent, Daniel, was very informative and knowledgeable at all our viewings. Anything he didn't know or wasn't sure of, he quickly found the answers to. All in all, a surprisingly pleasant experience.
Brian Β· 26 August 2023
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5/5
TrustpilotBig shout to AMSmith@ westbury-on-trymβ¦
Big shout to AMSmith@ westbury-on-trym branch. Through out the process from the initial meeting, you remained professional, your communication skills are excellent. It was a challenging process at times and we felt listened to, this made all the difference . We got the keys πππ.Thank you .
CAROLINE Β· 20 April 2023
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5/5
TrustpilotFriendly and helpful staff
Appreciate Isaac from the branch went above and beyond to accommodate my crazy schedule on a Saturday to fit in two viewings back to back. He has been super professional and helpful throughout even we decided not to pursue with the properties in the end. Thank you very much.
Priscilla Β· 7 February 2023
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5/5
TrustpilotI visited the office seeking advise asβ¦
I visited the office seeking advise as I am currently struggling with management of my one bedroom flat that I have been letting privately to date. I was really impressed with how knowledgeable and friendly the team was and I will certainly use their services in near future
Norah Β· 27 February 2023
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5/5
TrustpilotAndrews MSN
We have just Sold our 2 bedroom house through Andrews in MSN ,the sale went through as smoothly as we could of wished with the help of Lisa Marie Martin .All phone calls and questions answered quickly and professionally.We would definitely use Andrews again.
S Β· 26 June 2023
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4/5
TrustpilotI found the whole team extremely professional
I found the whole team extremely professional and willing to support my many requests.As a buyer one often feels back footed as the agent represents the seller - this agency manages to find the right balance and I thank them for that - its a rare quality.
Fay Β· 23 March 2023
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5/5
TrustpilotQuick Easy Process
We had a house viewing with Jasmine and she was really friendly and let us have all the time we needed to really view the property. She wasnβt pushy and didnβt match us around the house like many other estate agents do.
Charlotte Β· 10 August 2023
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5/5
TrustpilotExceptional!
Today I had the amazing opportunity to meet Nancy who showed me around some fantastic new build apartments. Her expertise and manner was exceptional and she really made me feel at ease as this was my first time viewing properties. I cannot wait to build a relationship with this agency!
Sheba Β· 26 November 2022
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5/5
TrustpilotI've viewed three properties now withβ¦
I've viewed three properties now with James from AndrewsHe is very friendly yet professional it's like looking at a house with a friend.We are very impressed with their commitment to buyers and sellers would not hesitate to recommend them for selling or buying
James Β· 1 July 2023
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5/5
TrustpilotGreat Service
I had three separate viewings with Georgia across an afternoon and was really happy with the service. She was helpful when discussing options and benefits for each property, listened to, and dealt with any queries I had, and provided me with extra details for all. Really helpful.
Alex Β· 23 February 2023
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5/5
TrustpilotGreat experience from beginning to end
Great experience from beginning to end. It was an easy decision to make upon meeting Drew. His valuation was ambitious but achievable and was backed with strategy and date. I felt at all times he had my best interest at heart. Thank you to the whole team.
Sarah Β· 10 February 2023
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5/5
TrustpilotWe were looking for a property recentlyβ¦
We were looking for a property recently and Michael has done a great job taking us starting with a viewing to moving into the flat. It was all a well explained process with clear steps and well automated too. Can highly recommend this agency
Vlad Β· 12 May 2023
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5/5
TrustpilotWe had a great experience purchasingβ¦
We had a great experience purchasing through Andrews with all agents that we spoke to. Our main dealings were with Katie Maggs who was amazing and very friendly. She was especially great whenever dealings were slowing - she kept regular contact with us, as well as both ours and the vendors solicitors.
Eve Β· 21 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.