Trusted Agent profile · Bath and North East Somerset
★★★★★
2,080 reviews across 1 platform
Norton House, 74-76 High Street, Midsomer Norton, BA3 2DG, Bath and North East Somerset, BA3 2DG
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at Norton House, is rated 4.9 out of 5 across 2,080 reviews on 1 platform.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotLooking forward to be renting from…
Looking forward to be renting from Andrews property,The staff at Andrews are very friendly and professional.l was assisted by Kinga,she is very helpful, friendly and she keeps you updated.
Hi Audrey, thank you for the review of the team, especially Kinga. It really is appreciated and we are so pleased we were able to help you find your new home! Thanks, Rhys
5/5
TrustpilotFive stars for the letting team at Andrews
As landlords, we work closely with the Andrews team and rely on their friendly, accessible, professional and communicative support. I know that I can contact Julie, Liz and their colleagues to help with any questions or problems that I may have around letting my property, and have really appreciated their support over the years. This is a dedicated team, trustworthy and always available to sort out issues quickly and efficiently.
5/5
TrustpilotEmily was fab me
Emily was fab me , my husband and our daughter felt very at ease with Emily she told us about schools and nearby services . Very lovely and friendly . And very knowledgeable
5/5
TrustpilotExtremely friendly and helpful with our…
Extremely friendly and helpful with our property search. Tracy and Maria have gone above and beyond in keeping me updated on our property search.
Hi Tammy , Thank you for the five star review. It is great to hear that Tracey and Maria have gone above and beyond assisting you with your property search. Thanks , Lisa
5/5
TrustpilotSo far my experience has been…
So far my experience has been fantastic, Kamilija has been very helpful with the process of me going forward to be able to rent a property as a tennant so I would definitely recommend Andrews
5/5
TrustpilotEd made our journey seem easy but it…
Ed made our journey seem easy but it wasn’t. It took a long time to complete the reference checks and it looked like it wasn’t gonna work. Thank you guys for always coming through.
Hi Esther, thank you so much for leaving us a review on Trustpilot too. Great to see that you had a really positive experience from the team, albeit if other parties made the process slightly slower than anticipated. Many thanks, Rhys
1/5
TrustpilotOMNISHAMBLES
So the person responsible and lead incompetent is going to deal with a complaint- we'll done. When we met to discuss the debacle you were mute and failed mention arrangements had been made despite a direct enquiry. You have caused us financial hardship.BE VERY WARY of contracting with them.
Now that you have advised the complaint relates to the Branch Manager, we have asked the relevant Regional Manager to investigate and respond to your complaint. This process is also being overseen by our central customer service team.
5/5
TrustpilotHelpful and professional
Had a really positive experience with Andrews. Joanne was fantastic. She helped us find and secure our flat and was always super friendly and professional. Would recommend this agency if you’re looking for properties!
5/5
Trustpiloti spoke to karen and she had great…
i spoke to karen and she had great knowledge and expertise about renting. will definitely be recommend andrews property group to anyone looking to let their property
Hi Marcie, thanks for taking the time to leave us a review and brilliant to see that Karen was able to share her wealth of knowledge with you about the lettings market. We appreciate your recommendation and know Karen will be really thankful for the feedback, thanks again, Rhys
5/5
TrustpilotLovely Staff
It was lovely meeting you Issy.The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Thank you for the five star review. Brilliant to see that Issy delivered such a brilliant experience for you. Thanks again, Rhys
5/5
TrustpilotGreat communication and very very…
Great communication and very very helpful team. Made my move pretty much effortless
Hi Steven, thank you for your kind words! We're thrilled to hear that our team could make your move effortless. Best wishes, Jake
5/5
TrustpilotHyper Swift Service
Swiftly booked viewing, viewing was on time and unrushed - all aspects of property and offer was clearly explained, offer was made and acknowledged within a day.
Hi Mr Naseer, thank you for taking the time to write us a five star review. Fantastic to see you had a positive experience and everything was clearly explained. Thanks for sharing your experience and all the best, Laura.
5/5
TrustpilotNancy Henly part of the Andrews…
Nancy Henly part of the Andrews Property Group was very welcoming when showing myself around the property she was very professional it her role.HonestFriendly
4/5
TrustpilotIt was great experience with Shamiya…
It was great experience with Shamiya today she did took me around the house and answer questions about the house
Thank you, Joseph! We're delighted to hear Shamiya provided a great experience. If you have any more questions, feel free to reach out.
5/5
TrustpilotGood Communication…
Andrews Harbourside has been excellent at communication during the purchase of my property. Emma Willingham kept me informed in a friendly and professional way during the whole processwhich made everything so much easier.
5/5
TrustpilotGreat communication throughout
Great communication throughout, Molly was a pleasure to deal with, kept me up to speed and always available via phone or email
5/5
TrustpilotGreat experience - Di was lovely
Di was the best from start to finish. So lovely, punctual and approachable. So different from all other estate agents that I’ve met who are all business and just want to get the property sold by any means necessary - Di was different and it really felt like she cared about finding the right property for my friends and I, I didn’t feel rushed but rather supported from start to finish that our house hunt was in the best hands possible! Thank you so much Di! All the best, Kia, Harry and Olivia
5/5
TrustpilotThe customer service was outstanding
The customer service was outstanding, and the service was exactly what I was looking for.I was so pleased with the service I received from Georgina Marla.“I was very impressed. Thank you 🙏
Hi Ahmad, thanks for the five star review. Amazing to see you were really pleased with the service delivered by Georgina and the team! We really appreciate your feedback, thanks, Rhys.
5/5
TrustpilotI recently undertook a transaction…
I recently undertook a transaction with James being the agent for the vendor. Speaking as a conveyancer i have never left a review before but he really deserves this. James, you went above and beyond in a Situation that has never been known to me in Conveyancing before. We worked well together and your help was appreciated so much! Building solicitor and agent relationships is the key. Look forward to working with you again!
5/5
TrustpilotElif was very helpful!!
After a year renting from this agency we decided to continue with them.
5/5
TrustpilotExcellent service
We appreciate your help for the help and support you offered during our moving in period to our new home,it was easy and reliable.Thank you especially to Jasmine Gyde,you have truly been a star
Hi Lydia. Thank you for taking the time to write a five star review and giving such a nice review to Jasmine! We are so glad to see Jasmine was able to support you and be on hand throughout the process! All the best for the future, Laura.
5/5
TrustpilotJanine from Andrews was really helpful
Janine from Andrews was really helpful, answering all our queries and helping us solving any issues that we had. Great estate agency
Hi Stefan, thanks for the five star review. We know that Janine will really appreciate seeing your feedback, thanks again, Rhys
5/5
TrustpilotWe had a great viewing today with…
We had a great viewing today with Shamiya. She was knowledgeable and friendly and was a real pleasure to work with.
Hi Teri, thanks for the review. Great to see that Shamiya was able to help you with everything needed. Thanks, Rhys
5/5
TrustpilotBen Gordon - Professional Supportive, Assuring Experience
Ben Gordon Has been very professional and helping in all his dealings with us in our house search for rent. He paid attention to our specific requirements and offered us suitable properties to consider. He was very flexible on viewing times as per mutual availabilities, kept us informed through SMS and mails. He proactively communicate with us at all times and was very assuring. It was a very pleasant, supportive and reassuring experience for us. We are very thankful !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Bath and North East Somerset won ESTAS awards in one year, most recently 2020.
ESTAS winner in one year: 2020.
ESTAS awards by year, 20202020 1 Silver, 1 Bronze and 2 Best in County ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Andrews Midsomer Norton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
Yes. Andrews Midsomer Norton won Silver for Lettings (Landlords) in South West (Bristol, Dorset, Somerset) and Bronze for Lettings (Tenants) in South West at the ESTAS 2020 awards, and 2 other industry awards since 2020.
