5/5
TrustpilotExcellent property manager
My property manager Joseph Fairman is absolutely fantastic - he has an eye for detail and really makes sure that the property is properly looked after. I am very grateful to him.
Trusted Agent profile · Bath and North East Somerset
Andrews Midsomer Norton reviews in Bath and North East Somerset
★★★★★
2,080 reviews across 1 platform
Norton House, 74-76 High Street, Midsomer Norton, BA3 2DG, Bath and North East Somerset, BA3 2DG
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at Norton House, is rated 4.9 out of 5 across 2,080 reviews on 1 platform.
Reviews
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMonika
Andrews Property staff are very quick and efficient as well as professional.I had a few issues that needed to be sorted out when we moved in and I must say I was really amazed with the speed and manor that it got sorted out.
Agent replied · 24 October 2024
Thank you so much for taking the time to leave us a review, we really appreciate it. It's brilliant to see the team were on hand to assist you, not only finding you a new home but resolving any issues you encountered initially too.Thanks again, Rhys
5/5
TrustpilotGreat service
Emily showed us around a property twice and was just lovely in every way! Really friendly, approachable and efficient. Also very helpful emails with all viewing information in one place! Thank you Emily 😊
5/5
TrustpilotSumita Jolly
Sumita Jolly, Senior Negotiator at the Kingsbury office, has been so helpful throughout our process with Andrew’s. Always happy to help and has gone over and beyond! Great communication throughout and a pleasure to work with. Thank you for not giving up!
Agent replied · 24 October 2024
Hi Edita, thank you for the five star review for the team at Kingsbury with particular mention to Sumita. We believe that communication is key in any relationship so it's great to see Sumita has been keeping you up to date through your dealings with us. Thanks, Rhys
5/5
TrustpilotSydnie - Andrews.
I have been going through a difficult time with my tenant over the last 3 years. Exacerbated by the change in owner ship of the agent who was looking after my property. Went through many managers in the interim who did not help and were not at all on the ball. However, since Sydnie Chesley took over my account, it has been a revelation. She is prompt in replying to my mails, helpful in communicating with the tenant and finding solutions. I know we are still not at the end of the sage, but I am confident, that with Sydnie by my side it will come to a positive conclusion. Andrews, keep hold of Sydnie. I would have no hesitation in offering her a job, if I was still working.
5/5
TrustpilotJames Parker and Andrews estate agency, outstanding
What made the experience great was the Property Manager James Parker who assisted with renting a flat in Bath, in Somerset. He made the whole process so easy and professional. You really feel that you are in safe hands. The landlord and landlady were the best I have ever had too as I have rented before. The flat was lovely to live in with a great location, I miss living there now. Also, when I moved out, I tried from my side to be very organised and professional, thoroughly cleaning and hoovering myself. And I have had the full deposit refunded. All the best, Debbie
5/5
TrustpilotGood and helpful service!!
I viewed 2 listings facilitated by Maria and Ed respectively. They were prompt, helpful and professional in all their interactions - both virtual and in-person. I would strongly recommend Andrew Property Group for your next property search.
5/5
TrustpilotSarah Robinson
Sarah RobinsonProperty ManagerSuch a wonderful lady, who was extremely understanding and very very helpful! Sarah has offered 5* support and a complete pleasure to work with! Highly recommend!THANK YOU Sarah
4/5
TrustpilotWe were kept well informed during the…
We were kept well informed during the sale process, the sales package produced for potential buyers was of a high quality.Zena Gasson is a highly experience negotiator, we appreciated her enthusiasm and support through the process.
5/5
TrustpilotHouse Viewing
Their customer/ Client services is impeccable ….. Nancy & her colleague were absolutely fantastic in dealing with my family during our house viewing session. Despite our unfortunate late arrival to the appointment, they both waited for us & welcomed us with smiles….. Thank you guys
Agent replied · 24 October 2024
Hi Christian, what a great review for the team in Horley, with special mention to Nancy. We know that life doesn't always go to plan so really pleased that Nancy was happy to wait for you to arrive and show you round a potential new home. Thank you for the review, Rhys.
5/5
TrustpilotI am highly pleased with what I saw
I am highly pleased with what I saw, this perfect my needs and that of my colleague. Getting in touch shows the company have their customers at heart. It is worth a recommendation.Thanks once again Andrews Property Group
Agent replied · 24 October 2024
Hi Mey, thank you for taking the time to write a positive review. I am so glad to hear you had a great experience and would recommend us to others. Is there anything we could do to make your experience a five star experience? Please do let me know and pop me an email to lpaynter@andrewsonline.co.uk. All the best, Laura.
5/5
TrustpilotWe had such a positive experience…
We had such a positive experience viewing a property with Isaac from Andrews. He was extremely helpful, friendly and professional. Would highly recommend Isaac and the team at Andrews. Thank you for your help!
5/5
TrustpilotMichael provided exceptional service…
Michael provided exceptional service throughout our tenancy process. He was prompt, professional, and always ready to assist with any questions. His dedication and efficiency made the experience stress-free. Highly recommend!!
Agent replied · 24 October 2024
Thank you for the five star review. Amazing to see that Michael has been so helpful to you. Thanks for sharing your experience, Rhys.
5/5
TrustpilotAndrews keynsham 5 star service
Andrews 5 star serviceCould not fault the service provided by Freya and Molly in the keynsham branch. Always kept me in the loop through the whole process. Never to much trouble, just wanted to say thank you really. Would definitely recommend to anyone! 👍🏻
Agent replied · 24 October 2024
Hi Chris, thank you for leaving the team in Keynsham a five star review with particular reference to Freya and Molly. Fantastic to see they were on hand to help you through your dealings with us and kept you in the loop. We always think communication is key in any relationship. Thank you again, Rhys
5/5
TrustpilotExcellent customer service
Excellent customer service. I recently rented a flat through Andrews and Jasmine, who was our letting agent helped us all through the process. She was helpful and responsive. Would recommend.
Agent replied · 24 October 2024
Hi Vineeth, thank you for the five star review. Fantastic to see that Jasmine has been so helpful to you. Thanks, Rhys
5/5
TrustpilotTop class service
We have just sold our flat in Widcombe via the Bath office with Emily and Sophia as our contacts. They were both incredibly communicative, always available, tenacious and very helpful. I would definitely recommend them!
Agent replied · 24 October 2024
Hi Fiona, thank you for taking the time to leave us a five star review. Brilliant to see that Emily and Sophia were able to help you and kept you up to date to progress each step of the way through your sale. Thanks again, Rhys
5/5
TrustpilotProperty viewing
Was shown around by Shamiya yesterday. She’s a star. Was so patient with all my questions and really helpful and overall a nice and a calm person 🙌🏼
Agent replied · 24 October 2024
Thank you, Bakhtawar. We'll pass on your kind words to Shamiya.
5/5
TrustpilotJanine from Andrews has been brilliant…
Janine from Andrews has been brilliant since we moved into our rented property in 2022. Whenever we have an issue and we email she is quick with a reply and a solution.
Agent replied · 24 October 2024
Hi Michael, thank you for the review. It's brilliant to see that Janine has provided such a positive service to you since moving into your new home. We know she will really appreciate seeing your kind feedback, thanks, Rhys.
5/5
TrustpilotJasmine@Andrews
Jasmine, especially, has been extremely helpful and patient throughout the process of moving house- she has been a breath of fresh air after previous issues with a different company.
Agent replied · 24 October 2024
Thank you, Jessica! We're thrilled to hear Jasmine made your move smooth and pleasant. Your kind words mean a lot to us!
5/5
TrustpilotAndrews
Andrews, have always been very professional and helpful in all matters in businesses that I have had in dealing with them for over 20 years. 5 🌟 🌟 🌟 🌟 🌟. Thank you to all at Andrews for making my business workable.
Agent replied · 24 October 2024
Hi David, thank you so much for the five star review, it really is appreciated! It's fantastic to see the relationship you've forged with us spanning over two decades and we thank you for trusting us with all your property needs in that time.Thanks, Rhys
5/5
TrustpilotIsaac Biggerstaff was truly amazing and supportive through the process
I really was so impressed by the estate agent that managed our case. His name was Isaac Biggerstaff and he really was amazing. The whole Andrews property group were very efficient in responding to any queries, organised with bookings and really did seem to show genuine care. As I said, the best part was the contact had with Isaac Biggerstaff - he was so easy to talk to, really understanding about the challenges with house buying, researched any queries we had, and overall gave us at 5 star experience with the estate agent service.
5/5
TrustpilotMolly has been a fantastic help…
Molly has been a fantastic help securing the right tenants for my property. Always on hand to answer any questions and nothing was too much trouble. Thanks again Molly
1/5
TrustpilotMost careless letting agent of the UK
I have been fighting with this agent for several weeks now as they dont bother repay me the deposit. Even though the landlord agreed for the deposit to be returned to me, this agency doesnt care. In most cases they dont even answer my messages and when they do, those are just empty promises. Absolute rubbish service. AVOID!!!
Agent replied · 24 October 2024
We are sorry to hear that you have reason to complain, someone will be in touch shortly to understand your concerns and investigate.
5/5
TrustpilotPositive first experience
Very helpful and polite member of staff, who took the time to understand my housing requirements. Very good follow up after our initial conversation.
Agent replied · 24 October 2024
Hi Jason, thank you for your kind words! We're happy to hear that our staff were able to assist you effectively. We appreciate your feedback! Best wishes, Jake
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Andrews Bath and North East Somerset won ESTAS awards in one year, most recently 2020.
ESTAS winner in one year: 2020.
ESTAS awards by year, 2020
2020 1 Silver, 1 Bronze and 2 Best in County ESTAS 2020 winners
- SilverESTAS 2020: Lettings (Landlords), South West (Bristol, Dorset, Somerset)
- BronzeESTAS 2020: Lettings (Tenants), South West
- Best in County (2)ESTAS 2020
- Somerset: Lettings (Landlords)
- Somerset: Lettings (Tenants)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Andrews Midsomer Norton
Has Andrews Midsomer Norton won any awards?
Yes. Andrews Midsomer Norton won Silver for Lettings (Landlords) in South West (Bristol, Dorset, Somerset) and Bronze for Lettings (Tenants) in South West at the ESTAS 2020 awards, and 2 other industry awards since 2020.
