Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAndrews Property Group
The service, communication and commitment was so great, very helpful and I love how Janine Derbyshire was so helpful when I was renewing my tenancy. Would recommend Andrew’s Lettings at any time. Thank you
Morlyne · 4 June 2024
Agent replied · 24 October 2024
Hi Morlyne , Thank you for the five star review and the recommendation. It is fantastic to hear the that the lettings team and Janine were so helpful with your renewal. Thanks , Lisa
★★★★★ 5/5
TrustpilotAndrews Bear Flat
I've just completed a house purchase through Bear Flat Branch. Excellent support and service from Emma M from first viewing, all through the solicitors process to completion! Constant progress updates. When contacting the branch if Emma wasn't available I was pleasantly surprised to find all the rest of the team were totally up to speed with what was happening on our house especially during negotiations. Very impressive. All the team I dealt with, Emma also Keith, Rowan, Matt were very knowledgable about the area of the property I was interested in and the market. I felt very confident working with them. I would certainly use them again in the future. P Herman
Peter · 26 July 2023
★★★★★ 5/5
TrustpilotThank you Mawara for arranging a…
Thank you Mawara for arranging a viewing today. The appointment was on time. You were very polite and professional. Job well done.
Dee · 14 December 2024
Agent replied · 25 December 2024
Thank you, Dee, for your kind words! I'm glad to hear you were satisfied with the viewing experience. It was a pleasure assisting you. If you have any more questions or need further assistance, feel free to reach out. Best wishes, Jake
★★★★★ 5/5
TrustpilotIzzy was really helpfull and engaging
Izzy was really helpfull and engaging Professional too.Andrews is offering the best service out of all other agents in Bristol in our experience Communication has been great.Keep up the good work!
Dylan · 23 July 2024
Agent replied · 24 October 2024
Thank you, Dylan! We're thrilled to hear about your positive experience with Izzy and our team. Your kind words and support mean a lot to us. We'll continue to strive for excellence!
★★★★★ 5/5
TrustpilotThe whole process was completed within…
The whole process was completed within less than a month from initial contact to tenant moving in and the Andrews team was very responsive, knowledgeable and helpful. Special thanks to Georgina and Steph for their professionalism throughout.
Virginia · 2 April 2024
Agent replied · 24 October 2024
Hi Virginia, thank you for the five star review. Great to see that Gina & Steph were able to help you each step of the way. We hope you are settled into your new home! Thanks again, we know they will both really appreciate seeing your feedback, Rhys
★★★★★ 5/5
TrustpilotAndrews have looked after my property…
Andrews have looked after my property for number of years now and have always provided me with a peace of mind . Issues have been dealt swiftly ,professionally and effectively. They have provided guidance and have managed the property with upmost assistance.Over the last few years , Sarah ( Kingsbury’s branch ) has been a star and has done amazing work and has pulled many magic tricks , for that ,I thank her for her hard work .
Dani · 8 August 2024
Agent replied · 24 October 2024
Thank you, Dani. It's great to hear that your experience of working with Andrews brings you peace of mind. Thanks for your kind words about our team and especially Sarah. I'll pass it on to her.
★★★★★ 5/5
TrustpilotJames was really helpful and made the…
James was really helpful and made the whole process very easy, really quick to respond to messages and queries, would recommend Andrews highly to friends and family, have had much less enjoyable experiences through some of bristols other estate agents!
Fen · 30 January 2024
Agent replied · 24 October 2024
Hi Fen, thank you for the review, amazing to see that James was on hand to help you each step of the way, thank you for sharing your experience with us and we are so pleased it was such an enjoyable one. Thanks, Rhys
★★★★★ 5/5
TrustpilotBeen in touch with Andrews over the…
Been in touch with Andrews over the last few days. I dealt with Shamiya, who was brilliant. Very helpful on the phone and in person, nothing was to much trouble. Would recommend.
Dan · 27 June 2024
Agent replied · 24 October 2024
Hi Dan, thank you for sharing your experience with us. Brilliant to see that Shamiya was helpful to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotIt took 8 months to sell our house and…
It took 8 months to sell our house and Andrews supported us through the process. They worked hard to find us many viewers and communicated well to feedback and work on next steps.
Cathryn · 20 January 2026
Agent replied · 22 January 2026
Dear Cathryn,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with our Winterbourne team. Beth, Matt, and Philip are delighted to have assisted you. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
★★★★★ 5/5
TrustpilotAndrews estate agents are more than…
Andrews estate agents are more than gatekeepers of property transactions; they are the navigators of life’s most pivotal moments. Mark has worked above and beyond in supporting our house sale, they were critical in steering us through significant life changes, a responsibility that demands trust and credibility. Mark had understanding and empathy for my mother needing to sell her home and took this through to the end of the deal. Our stress was exceeding an unhealthy point and Andrews were able to take this down for us by working, advising and organising all we needed for a quick house sell. Thank you.
Janet · 23 June 2024
Agent replied · 24 October 2024
Hi Janet, thank you for the review and sharing your experience. It's fanastic to see that Mark has been so helpful to you in what was understandably a stressful time. We know Mark works incredibly hard to esnure everyone is keep up to date and communicated with throughout any dealings with Andrews, we know he will really appreciate your kind feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotBrian was an amazing person to have on…
Brian was an amazing person to have on our team. Extremely experienced and professional. Always kept in contact nothing was to much trouble. If I ever needed an agent again Brian would be my first port of call.
Lynsey · 26 February 2024
Agent replied · 24 October 2024
Hi Lynsey, we appreciate you taking the time to leave us a five star review. Fantastic to see that Brian was on hand to help you each step of your property journey, we know he will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotZyad from Andrews to find your cosy home.
We contacted Zyad from Andrews to find a house for rent for me and my family in Bath. He was very polite and honest. He has been very helpful during the process. He gave us many options he was quite informative. He also gave us information about the city. I highly recommend him and his company to my friends and anyone who is looking for a house for rent in Bath.
Yücel · 13 November 2024
Agent replied · 25 December 2024
Thank you, Yücel! We're very happy to hear Zyad provided excellent service and valuable information. Your recommendation means a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotHamza Uddin of the Bear Flat, Bath
Hamza Uddin of the Bear Flat branch in Bath, Somerset was very helpful during a very stressful time selling my mothers bungalow to fund her care home fees. As we don’t live in Bath anymore, he and the Andrews team did all the hard work for us, we could relax and not worry about travelling back and forth to sort things out.He kept us informed at every stage and we were able to exchange and complete in a good time. Very grateful.
Heather · 23 June 2023
★★★★★ 5/5
TrustpilotAndrews have been wonderful partners…
Andrews have been wonderful partners for us for more than 15 years. Always responsive and professional. Michelle Smethurst has been a great person to work with - couldn’t ask for more.
Jeremy · 4 July 2024
Agent replied · 24 October 2024
Hi Jeremy, thank you for the five star review and your continued trust over the years to deliver a brilliant service. Amazing to see Michelle has been such a help to you over the years. Thanks again, Rhys
★★★★★ 5/5
TrustpilotLouise Gonella has been a very helpful…
Louise Gonella has been a very helpful and professional person her knowledge of the estate was second to none would recommend her and Andrews.
Diane · 26 October 2024
Agent replied · 25 December 2024
Thank you, Diane! We're really happy to hear that Louise provided you with excellent service. Your recommendation means a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotProfessional and wonderful experience
Wonderful experience with Emily Woodman from the Bath branch. We are currently in the process of renting a house and she has been nothing but efficient in the whole process and extremely helpful. Thank you Emily!
Amy · 30 March 2024
Agent replied · 24 October 2024
Hi Amy, thank you for the five star review. Brilliant to see that Emily and the team in Bath have been on hand to help you out, not only finding a house but assisting with each step of the way until move in. Thanks, Rhys
★★★★★ 5/5
TrustpilotI have been with Andrews for a couple…
I have been with Andrews for a couple of years now and I am still very impressed and amazed how they provide excellent services to their tenants, customers and clients. Anything from a little inquiry to biggest repair concerns, they always are on top of it and make sure they are addressed as soon as possible. Very efficient. Im always sending an email to Michelle and she has always been so responsive and accomodating. 100 stars for them!!
Carmelle · 19 July 2024
Agent replied · 24 October 2024
Hi Carmelle, we know that Michelle and the team will really appreciate seeing your kind feedback. Thanks again.
★★★★★ 5/5
TrustpilotFabulous estate agents
We are absolutely delighted to have chosen to go with Andrews to sell our property, Stan and his team cannot be recommended enough they have always been polite, punctual and very professional and oh so extremely helpful considering we had a few hiccups along the way with buyers and solicitors. We thank you all so very much for your hard work. And although we have no intention of moving again, but if we did I’m sad we would not be able to use Stan and his team as we are moving out of the area.
Jacqui · 11 June 2023
★★★★★ 5/5
TrustpilotSophia was always helpful
Sophia was always helpful, friendly, and able to answer any questions I had. If not, she was able to find the answers quickly.
Matthew · 5 November 2024
Agent replied · 25 December 2024
Thank you, Matthew! We're thrilled to hear that Sophia provided you with excellent service. Your feedback is greatly appreciated! Best wishes , Lisa
★★★★★ 4/5
TrustpilotSammi made things happen and a great experience great
Sammi made the experience great! Attentive and speedy. He worked closely with his manager, Julie, to get my more challenging questions answered. A great team and a high recommend.
Oxfordkiwi · 1 August 2024
Agent replied · 24 October 2024
Thank you, Oxfordkiwi! It's great to hear that Sammi and Julie provided you with excellent service. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotExcellent Team-Looking Forward to achieve my dream house
I would like to express my gratitude to the Andrews Property Management team for their exceptional assistance in helping us find a house over the past 2-3 weeks. In particular, Shamiya ,Molly and shannon have provided outstanding support throughout the process, ensuring that our requirements were met in finding the perfect property. Their dedication and professionalism have made our experience truly remarkable. Thank you to the entire team at Andrews Property Management for their outstanding service.
Sini · 14 August 2024
Agent replied · 24 October 2024
Thank you, Sini! We're thrilled to hear about your positive experience with Shamiya, Molly, and Shannon. Your kind words mean a lot to us.
★★★★★ 5/5
TrustpilotPurchased through Andrews
Purchased through Andrews. Nancy Henley was brilliant. Excellent communication….always returned calls. Kept on top of things and regularly updated us with progress. Easy to talk to and very helpful. On occasions I spoke to other branch colleagues who were equally helpful.
Mrs · 27 November 2023
Agent replied · 24 October 2024
Hi Helen, we really appreciate you taking the time to leave a review for the team in Horley, with particular mention to Nancy, she works incredibly hard for all her customers so we know she will appreciate your fantastic feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews Estate Agent
Andrews at Bear Flat assisted us with the recent sale of our house and we absolutely would recommend them as an agent. Their communication and attention to detail is fantastic - and they are all so personable, approachable and friendly.We were looked after by Hamza and Emily and the whole process was smooth and well organised. We would not hesitate to use Andrews again and we are very grateful to their professional yet personable service. Thank you Hamza and Emily!
J · 25 May 2023
★★★★★ 5/5
TrustpilotThe Andrews team
The Andrews team, in particular Raluca and Ayman, have been incredibly helpful, supportive, professional and efficient throughout my ordeal with a difficult tenant. Great service from them both, thank you very much!
Monita · 28 May 2024
Agent replied · 24 October 2024
Hi Monita, we know both Raluca and Ayman will really appreciate seeing your review. Thank you for sharing your experience and we are really glad we were able to help you through a difficult situation, thanks again, Rhys
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