Trusted Agent profile · Bassetlaw
★★★★★
1,427 reviews across 2 platforms
80 Bridge Street, Worksop, S80 1JA, Bassetlaw, S80 1JA
William H Brown's office in Bassetlaw, at 80 Bridge Street, is rated 2.5 out of 5 across 1,427 reviews on two platforms, including 226 Google reviews rated 4.7.
Every review we hold for the Bassetlaw office, from every platform, shown as written. First names only.
5/5
GoogleNickole has been excellent so far always keeping me informed and working hard to find me a purchase
Thank you for your kind words! It makes our team happy to hear that Nickole has been providing excellent service and keeping you informed throughout the purchase process. We appreciate your support and are here to assist you every step of the way. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotOur experience with WH Brown Rentals…
Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.
5/5
GoogleSarah and Lewis are very proactive. Communication is great, tenant find quality is good, property management timescale is excellent, process efficiency is always great - can't fault them. Highly recommended.
Thank you for your great review! We are so glad to hear that you have had a positive experience with Sarah and Lewis. Our team always strives for timely communication and efficient processes. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCarly was fabulous from start to finish. She kept us up to date with all the processes and was always available to help when needed.
Thank you for your brilliant 5* review and thank you for your kind words Claire. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not recommend renting with WHBrown
I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.
5/5
GoogleI would like to thank nickola Watson for her hard work and team for finding a buyer for my property I am grateful for there hard work god bless thanks once again tc byexXxxx
Thank you for trusting our team to help sell your property! We are grateful for your kind words and are thrilled to have successfully found a buyer for you. Wishing you all the best! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotGood renting experience with…
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
5/5
TrustpilotMany thanks Matthew Wolf for your…
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
5/5
GoogleI've recently sold my Mother's a house though Browns the service was highly professional we were kept informed at all stages of the of the sale. The agent I delt with was Kennedy Smails who was great answering all of our queries and her friendly sense of humour made it very easy to deal with a stressful time. I would highly recommend this office for all your housing needs. Thank you to the staff at the Worksop Office.
Many thanks for the fantastic recommendation and 5* review Alan. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service. Carly was extremely helpful and caring. Carly always kept us up to date and directed us in the right direction. So grateful for her support.
It’s really lovely to read another 5* review Lauren. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotI have not yet completed but my…
I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.
5/5
GoogleHad my property on with this agent and they were great from the very start. Truly was amazing on the valuation and Kennedy was great when getting my home on the market. 5 star
5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
5/5
GoogleRecently moved into a new rental property, which I found through the William H Brown Worksop branch. I met with Lewis for a viewing and a chat about the property, and then proceeded with the rental and he was incredible throughout the process. Always quick to respond to any queries and gave me regular updates on the situation and status of each part of the process which was very helpful for a first time renter!
Hello Kieran, Thank you for your fantastic 5* review! We're thrilled to hear that Lewis provided such excellent service and made your first rental experience smooth and enjoyable. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotDeal with William h brown at your peril…
Deal with William h brown at your peril . The motto of the parent company Skipton building society is "Founded on Fairness" but I think it should be "looking after number one".
1/5
TrustpilotI found a rental property online and…
I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!
1/5
TrustpilotKEEP AWAY
if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate
5/5
GoogleI have had great service from William H Brown Estate agents. Laura went above and beyond to get all the solicitors chased and sorted to get the sale done. All the office staff were friendly and helpful. Very satisfied.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Googlefantastic help both sarah and lewis went above and beyond to help us and it is greatly appreciated would definately recommend them.
"Thank you for your kind words! We're thrilled to hear that Sarah and Lewis provided exceptional assistance. We'll continue to go above and beyond for our customers. Thanks for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.
5/5
TrustpilotWilliam H Brown in Bury St Edmunds are…
William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.
5/5
GoogleI’m so thankful from Sally and Laura I had such a great experiencing hope will see you again soon
Thank you for your kind words! It was a pleasure serving you and we can't wait to see you again. Our team, especially Sally and Laura, are grateful for your support. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotWilliam H Brown - Bury St Edmunds
If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.
1/5
TrustpilotI was the winning bidder for the…
I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP).
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Bassetlaw office has 1,427 reviews across two platforms: 226 on Google, 1,201 on Trustpilot (across the whole business).
William H Brown Worksop is rated 2.5 out of 5 across all 1,427 reviews, and 4.7 out of 5 on Google from 226 reviews.
William H Brown Worksop, 80 Bridge Street, Worksop, S80 1JA, Bassetlaw, S80 1JA.
