William H Brown Retford reviews in Bassetlaw

★★★★★ 5/5

Google

We are extremely pleased with the entire team at William H Brown. They efficiently managed the sale of our house, handling everything promptly and presenting our property very well. Their excellent work led to a quick sale, enabling us to secure the deposit for our new build house without delay. Sarah was particularly helpful throughout the process. She provided invaluable peace of mind and support when the developers of our next house began making threats. We were also very satisfied with their mortgage services. The team helped us secure a great deal and handled all the necessary administration. We truly believe we couldn't have navigated this process as smoothly without their assistance. Due to this exceptional service, we have become lifetime members. If we ever sell again, we will definitely choose William H Brown.

Oliver · 10 December 2025

★★★★★ 5/5

Google

I’ve had both selling and purchasing experiences with the Retford team, and they have always been fantastic. Nothing is ever too much trouble, they keep you fully informed throughout the process, and sometimes that’s all that’s needed to keep what feels like an almighty process moving forward. They are always available to answer any questions, and the team is incredibly understanding of personal circumstances, doing their absolute best to ensure your transaction runs as smoothly as possible. A special thank you to Robbie, Liz, and both Sarah’s (I’ll always get them mixed up!), all very down-to-earth and approachable. I would gladly use their services again in the future. I highly recommend W H Brown and would like to personally thank all the team at Retford for their support over the years.

Rhianne · 15 November 2025

★★★★★ 5/5

Google

We’re first time buyers and were lucky enough to come across Tom Hill as our mortgage advisor - he was incredible from start to finish and we’ll definitely keep going back to Tom for all of our future property purchases too. He took the time to go through all of our options with us and find us the best deal possible. The customer service we received from him was faultless, we encountered a few issues in the buying process and he was so helpful, knowledgable, and supportive - he goes above and beyond and it really did make all the difference. We especially appreciated his communication and honestly. I recommend Tom to everyone I know that’s looking to get a mortgage! I’d give him more than 5/5 stars if I could, thanks again Tom! :)

Bethany · 1 November 2025

★★★★★ 5/5

Google

Working with Tom as our mortgage advisor was an absolute pleasure from start to finish. He explained every step of the process thoroughly, and kept us updated along the way. Nothing was too much trouble, no matter how many questions and queries we had for him. We couldn't have asked for anything more. I honestly can't recommend Tom enough for anyone looking for a mortgage advisor. Extremely knowledgeable, friendly and efficient! Thank you for making a potentially stressful process such plain sailing

Kieran · 23 October 2025

★★★★★ 5/5

Google

We sold a house recently, and had hassle with 3 different buyers and solicitors. However, throughout the process WH Brown were a shining light, and especially Liz (Elizabeth Dinmore) who took on so much of the process that should have been resolved by others! Safe to say without Liz’s help we would still be waiting for the contracts to be exchanged! I can’t thank WH brown and Liz enough! Thank you for keeping me sane!

Super · 15 November 2025

★★★★★ 5/5

Google

After viewing a house we made an appointment to see what Tom Hill (mortgage advisor) could do for us. Our situation is very unique so it wasn’t an easy ask but Tom was determined to help us and eventually we were successful obtaining a mortgage to enable us to buy our own house. Couldn’t recommend Tom enough, he’s friendly, efficient and great at letting you know what’s happening and explains everything clearly too. If you’re looking for a fast and professional service then look no further. Highly recommended

Sharon · 15 September 2025

★★★★★ 5/5

Google

We have always been impressed by the office team at WH Brown in Retford. Everyone is unfailingly friendly, welcoming and helpful. Sarah R , who acted as our contact point was especially professional, informative and kept us up to date with what proved to be a protracted sale. Many thanks to Sarah R for all her hard work.

Chris · 8 November 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

William H Brown have been fantastic throughout the whole process of buying a property in Retford. Sarah Kettlewell in particular has been wonderfully patient but also speedy at chasing up slow solicitors and making sense of difficult chains. Without her I would have felt completely lost so a huge thank you to Sarah, Robbie and the whole team!

Refiadragoon · 1 September 2025

★★★★★ 5/5

Google

I'm incredibly grateful for Tom Hill's exceptional service during my recent remortgage. Six months before we were ready to remortgage, Tom was diligently working to find the best deals for us. He consistently went above and beyond, tirelessly searching for the most competitive rates consistently in the 6-month period. Tom's communication was outstanding. He was always available to answer questions, provide updates, and offer guidance. His expertise and personalised approach made the entire process stress-free. The lifetime fee is a fantastic perk. It means every remortgage we will get the same outstanding service as the last. I can't stress enough how much money we could have saved by seeking Tom's advice earlier. I highly recommend him to anyone looking for a dedicated and knowledgeable mortgage advisor.

Calum · 4 December 2024

★★★★★ 5/5

Google

I can thoroughly recommend the Retford branch of William H Brown. I found all the staff friendly, well-informed and helpful, and cannot praise Liz, my main contact, highly enough. Mine was a complex sale through no fault of the agency, but through each stage of the process I knew I could rely on Liz for help, support and practical advice. She really went above and beyond to secure a positive outcome and I truly felt that she was on my side throughout the whole rollercoaster ride. She was both thoroughly professional and also empathetic and friendly throughout. Thank you so much Liz!

Janet · 24 August 2024

★★★★★ 5/5

Google

I would like to thank Liz at William H Brown Retford for her recent help. She was very thorough and dealt with any problems that I had promptly and was straight on to sending documents to the relevant people. This is exactly what you need from an estate agent. Thanks again.

Kane · 1 September 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

I used William Brown for my purchase and I would highly recomend their office. Great communication and very friendly, A++++++. I dealt with Sarah R and she was extreamply plesant and friendly to deal with, which made things so much easier. Huge thanks WHB :)

R · 26 October 2025

★★★★★ 5/5

Google

Elizabeth Dinmore and Sarah Rhodes along with all the other members at William H Brown Estate agents in Retford were so friendly and always helpful. I would have no hesitation recommending them if you were looking to sell. Very professional yet so down to earth. Love group of people.

Stuart · 15 September 2025

★★★★★ 5/5

Google

Many thanks to Liz and Sarah K for all the help with our sale. The process took much longer than expected due to unexpected complications down the chain. We were constantly updated on progress with the sale and nothing was too much trouble. Many thanks again.

Mike · 15 September 2025

★★★★★ 5/5

Google

Fantastic service with the sale of our flat. A special thanks to Liz - no email, phone call was too much trouble and she always responded as quickly as possible. Communication and updates excellent. Very professional Highly recommend. Wouldn't hesitate to use again.

Miriam · 18 September 2025

★★★★★ 5/5

Google

I just want to say thank you so much for all the help with our sale! From adding to the market to completion, Robbie Liz and team have been fantastic. Constantly keeping us updated and nothing was ever too much for them. If you want an estate agents that will answer your calls, reply the same day and continuously fight your corner - these are the company to choose! Would 1000% recommend. Thank you again! Our other review is for Tom Hill - what a fantastic mortgage advisor! So much knowledge and very efficient. If you are looking at moving, I would highly recommend using Tom!

Alicia · 23 July 2025

★★★★★ 5/5

Google

We recently worked with Sarah Rhodes on the sale of our house. We swapped estate agents after being very disappointed with skmebody else. Everything went smoothly, Sarah was a pleasure to deal with and were delighted with the service.

Charlie · 15 October 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

We were recommed to make an appointment with Tom Hill (Mortgage advisor) by a friend to sort out our mortgage , Tom was fantastic, he was very informative and talked us through each step of the process when buying our first home, he was always easy to contact , and always responded to our messages and it was easy to arrange a phone call with him when needed He deffo went above and beyond and we really appreciated all the help he provided and made the whole process a lot smoother The team at William H brown were also very helpful, always greeted us with a smile and helped us with sorting paper work that need to be filled out and sent off Overall they all provided a great service and we would definitely work with Tom again to renew our mortgage and work with the William H Brown team again if we ever wanted to sell

Jack · 5 June 2025

★★★★★ 5/5

Google

Genuinely can not recommended the team at William H Brown enough. They we really do go the extra mile and have been absolutely fantastic in all aspects. Sarah and Robbie did most of the work on our move and they have worked so hard on our behalf. Freya and Nicola were also always happy to help with any queries and questions even whilst being terrorised by a excited toddler. I would suggest to anyone looking at their mortgage options to at least speak with Grace, chatty, personable and very efficient. Collectively they have made the entire process as easy as house hunting can ever be, and have great rapport and keep you bang upto date with aspects. I have recommended to freinds and family and 100% they would be my first choice every time. As foot note recently used the servive to remortgage 5 years on and Tom is fantastic. He kept us update with great communication, personally going the extra mile to make sure that we were informed every step of the way. Great customer service, thanks Tom!

Adam · 27 January 2024

★★★★★ 5/5

Google

We bought our new home via William H Browne and I just wanted to say the service was fantastic, Robbie who shows us round was amazing he knew the answers to any of the questions we had and was very knowledgable about the property, any curveball ones we threw at him he got answered and got back to us straight away. After our offer was accepted our case was passed into Liz and she was also amazing, answering and chasing all solicitors in the chain for us. I would highly recommend William H Browne to anyone and I’m sure they give the same great service to their clients selling. Great team highly recommend.

Bare · 15 November 2025