Knight Frank Basingstoke reviews

★★★★★ 5/5

Google

Highly recommend the Basingstoke Knight Frank team - they achieved an excellent sale of our property and were highly professional, helpful and above all nice people to deal with. Thanks especially to Mark Potter, Christopher Bailey and Katie Hawkins for making this sale such a straightforward and pleasant experience.

Louisa · 25 March 2024

★★★★★ 5/5

Google

Mark has dealt with the sale of our property and we have had a very positive experience . Always contactable , always helpful . When he said he’ would do something he always did and then importantly reported back to us . Communication is so important and we have had that all the way through this process . Wouldn’t hesitate to recommend knight Frank and his services . Great job .

Nannasue · 16 June 2022

★★★★★ 5/5

Google

I cannot speak more highly of the whole team at Knight Frank, they have a 360 degree to customer service model whether you are a buyer or seller, I was the very demanding buyer and I was met with outstanding service by everyone I came into contact with. Shaun Hobbs has a great network and connected me with some very good people who further supported my quest to buy my dream home, Mark Russell at KF worked tirelessly to get me the best finance. Just brilliant to work with people who understood my needs and delivered 100%. Thank you so much I couldn't have had a better team to support me.

Ali · 16 June 2020

★★★★★ 1/5

Google

I recently invited Knight Frank to value my property, but was very disappointed by the approach of Shaun Hobbs. Shaun didn't show clear evidence that he had researched any similar properties, before attending the valuation. He explained that his valuation was based on my neighbour property, even though it's a much smaller house and doesn't benefit from the same amount of land. I couldn't see why he had made such a comparison and I did mention this at the time, but he gave no explanation. While I was speaking to Shaun, he cut across my conversation several times and then advised, that my property would have been worth more had it been in another location. A comment which I thought was totally pointless, rude and unprofessional. I have since received additional valuations from three other local estate agents, and they all valued my property at a hundred thousand pounds more, than Knight Frank. The other estate agents also all attended the valuation, with evidence of similar properties in the local area and unlike Shaun, they had clearly prepared for the meeting. I wrote to Shaun explaining that I thought he had undervalued my property, and that I had found his manner, rude and unprofessional. No apology was forthcoming, which didn't surprise me at all. I certainly wouldn't recommend this company, you may not be receiving the best advice.

Louise · 17 June 2019

★★★★★ 5/5

Google

Our second house sale through Knight Frank. Effectively marketed with another quick sale. Very professional and knowledgeable team, extremely approachable and personable. Many thanks to Shaun and everyone in the Basingstoke office.

Tina · 17 June 2019

★★★★★ 5/5

Google

For us Shaun and the Knight Frank team stood out from other agents we approach with a clear strategy to achieve a selling price higher than we had expected. Shaun highlighted the key features of our house and pitched the marketing and viewings to focus on these. The Knight Frank team were very responsive and supportive through the whole process. If estate agents are to survive they need to show their true value, in this case we feel Knight Franks worth got us to an offer that exceeded our benchmark.

Vince · 17 June 2019

★★★★★ 5/5

Google

Knight Frank are superbly represented by both Shaun Hobbs and Mark Potter at their Basingstoke office. From first contact, to the valuation of our property the agents demonstrated their knowledge of the property market in our area and understood how best to market ours to maximise its sale price. From there through the stages of marketing our home, to bringing the sale to a successful close, the service provided was exemplary and I cannot thank and praise Shaun enough for his help in keeping the process on track; making what is undoubtedly a very stressful experience (almost) enjoyable! A pleasure to deal with. Thank you.

Sam · 17 June 2017

★★★★★ 5/5

Google

Shaun Hobbs & his team have been excellent throughout our sale. Listed buildings present different challenges & hurdles when marketing & progressing a sale. The presenting of the house was first class & the matching of buyer to house was …

Simon · 16 April 2024

★★★★★ 5/5

Google

Excellent service from Knight Frank Basingstoke, and from Mark Thomas in particular. He and they couldn’t have been more helpful, professional and responsive. We achieved over what we had targeted in terms of price in our sale and did so …

Robin · 16 April 2024

★★★★★ 5/5

Google

Shaun Hobbs and his team were a joy to deal with - very friendly, knowledgeable and professional. The whole process went very smoothly. I would definitely recommend Knight Frank.

Karen · 17 June 2018

★★★★★ 5/5

Google

The Basingstoke team of Knight Frank were intrinsic to us getting our dream home. Shelly Chaplin was exemplary in her diligence....

Matt · 17 June 2018

★★★★★ 5/5

Google

Expert advice from Shaun was backed up with fantastic service at every stage of the selling process. A pleasure to deal with.

James · 17 June 2016

★★★★★ 5/5

Google

Thank you to both Mark and Shaun for assisting with the purchase of our new home. Even though there have been a number of stressful and frustrating moments throughout the process, they have always been helpful, knowledgeable, pro active and quick to communicate. Highly recommended.

Adrian · 16 April 2023

★★★★★ 5/5

Google

Knight Frank were first class in selling our house. All of the team were extremely helpful and efficient. Mark, in particular, went the extra mile. He was always calm and reassuring throughout the process, keeping us informed at all points. Thanks again!!

Sue · 16 June 2023

★★★★★ 5/5

Google

Dealt with Shelly. Very professional. Trustworthy. Would absolutely recommend, as would for Knight Frank Basingstoke as a whole.

T · 17 June 2017

★★★★★ 5/5

Google

It has certainly been a pleasure to deal with the Knight Frank Basingstoke team...a 'safe pair of hands' for the sale of our house... Patrick Bishop in particular who has always gone the extra mile... we would wholly recommend his services at any time... and indeed count him as a friend. kevin and ruth richardson kingsclere

Ruth · 16 June 2021

★★★★★ 5/5

Google

Awesome we found what we wanted very quickly and secured within a day

Sherrie · 25 July 2024

★★★★★ 5/5

Google

I am absolutely delighted with the service I got from Patrick & Shaun, they really couldn’t have done more for me .During stressful times it’s perfect for someone calm & enthusiastic to be always available to calm the nerves . Thank you very much !PositiveResponsiveness, Professionalism

Vivien · 16 June 2021

★★★★★ 5/5

Google

Having searched for a house to buy for over 3 years it was evident all the best properties were on with Knight Frank. Whether meeting with Shaun, Shelly or Caroline they were always highly knowledge, responsive and patient. When it came to successfully purchasing a property they were equally professional and friendly. Excellent.

Michael · 17 June 2019

★★★★★ 5/5

Google

Great experience all round from a seasoned Estate Agent who managed the (fairly complex) process with ease. Highly recommended and efficient sale - thank you!

Edward · 16 June 2023

★★★★★ 5/5

Google

Very professional team, who always go above and beyond to ensure a successful outcome. Have used this office 4 times now for buying and selling and would highly recommend them. Definitely a cut above their competition, with excellent local knowledge and customer rapport..

Elly · 16 June 2020

★★★★★ 5/5

Google

We used Shaun at Knight Frank Basingstoke to sell our house recently. Shaun managed the sale through a few tricky parts of the conveyancing process and provided excellent communications throughout. Shaun did a brilliant job helping us to move and we highly recommend.

Gary · 17 June 2019

★★★★★ 5/5

Google

Excellent service, as ever, from Mark Potter, whom we have known for many years. He does what he promises and is always responsive

David · 16 June 2022

★★★★★ 5/5

Google

Shaun Hobbs and Mark Potter have been fantastic through what has not been an easy sale. They both went out of their way to 'hold my hand' and preserve my sanity. I can't recommend them highly enough.

P · 17 June 2017