Collins Residential Basingstoke reviews

★★★★★ 1/5

Google

Very disappointing experience. As a female first-time buyer, I felt dismissed and pressured, with poor communication and lack of basic professionalism throughout. Despite acting quickly at every stage, the process was badly managed. We constantly had to chase for updates, calls went unanswered, promised call-backs didn’t happen, and key documents were delayed. Exchange was suddenly rushed with less than 24 hours’ notice, then collapsed on Christmas Eve, causing unnecessary stress. On completion day we had to chase the agent about keys. During this call, Mike casually told us the property had been crashed into and said the damage “wasn’t bad.” We have since discovered the roof is leaking as a result, showing the issue was far more serious than presented. I would not recommend this estate agent, particularly to first-time buyers expecting transparency, responsiveness, and competent management.

Danika · 13 February 2026

★★★★★ 5/5

Google

I would like to give particular praise to Christi Collins, who was exceptional throughout my tenancy. From the very first interaction, Christi was professional, approachable and genuinely invested in making sure everything ran smoothly. She was always quick to respond, kept me clearly informed, and handled every question or request with patience and care. It was obvious that she takes real pride in her work and in looking after tenants properly. What really stood out was Christi’s proactive attitude. Any maintenance issues or queries were dealt with promptly and efficiently, and she consistently went above and beyond to ensure I felt supported and reassured. Her communication was always clear and friendly, and I never once felt like “just another tenant.” Christi made the entire experience straightforward and stress-free, which I truly appreciated. She is a credit to the team, and I wouldn’t hesitate to recommend her to anyone looking for a letting professional who genuinely cares about delivering outstanding service. Thank you, Christi, for all your help, it made a real difference.

Jeremy · 13 February 2026

★★★★★ 5/5

Google

We would like to say how brilliant Mike and Tyler from Collins Residential were from the moment we first met them. Of course, we approached other agencies within Basingstoke; however, we felt that most of them were not aligned with what we needed. Some even undervalued our house, which as first-time sellers felt rather disheartening. When we met Mike, we immediately knew he was super genuine and had our best interests at heart. From that point, everything progressed very quickly. They arranged professional photos and videos to be taken at our property, ensuring no detail was forgotten to help our home stand out and be marketed accordingly. Tyler was incredibly helpful and amazing during the video and photo shoot, which really helped showcase our house beautifully online. We went live on 2 February 2026 and sold STC by 12 February 2026, an incredible turnaround. Collins Residential did not overpromise, they delivered.

Dane · 13 February 2026

★★★★★ 5/5

Google

Charlie and Mike at Collins have been fantastic throughout the whole process. Charlie was really helpful during the viewing and offer period. His viewing technique was relaxed, informative and let us get on under no pressure or unnecessary jargon/hard sell. After the offer, Mike has been really helpful and ensured a smooth completion process. Always on hand for a call and help with any queries. Would be more than happy to recommend the team at Collins. It has been a fantastic experience.

Lee · 19 May 2025

★★★★★ 5/5

Google

Minton's have restored my faith in Estate Agents. They listened to what I wanted from an Estate Agent and executed the process perfectly. They kept me informed every step of the way and helped whenever there was a need. I would definately recommend them. Thank you Charlie, Darren and Tia

Linda · 13 February 2026

★★★★★ 5/5

Google

Christi and her excellent team have managed my property in Basingstoke since November 2019. No robots here! Truly personal, human service where they pro-actively keep on top of any regulatory / compliance pieces as well as ensuring provision of the best service to the tenant as well as the landlord. We have had leaks; boiler issues and various other 'usual' landlord challenges, but Collins have always risen to the challenge and got things sorted. I can honestly say that they have been absolutely superb across the piece, and I cannot recommend them highly enough. Thank you very much Christi and team for 'being you' - please don't change your formula - it's a winner!

Rob · 14 April 2025

★★★★★ 5/5

Google

Mike and Charlie provided an excellent professional service. Whenever there was a query they would address it immediately and keep me posted of its progress. Mike's regular catch up calls providing me with the status of the sale were terrific, avoided me having to chase for news and also gave Mike the opportunity to give me a push if something was with me. I have dealt with Mike several times over the years and have always found him to be honest, straight talking and reliable. I would recommend these guys to my grandmother without hesitation.

Sharon · 14 April 2025

★★★★★ 5/5

Google

Our experience with Collins Residential in selling our home was exceptional, and Mike deserves a special mention. Mike truly went above and beyond to help us navigate the process, offering invaluable guidance and expertise. His dedication and commitment made all the difference in ensuring a successful sale which if I’m honest, was touch and go at one point. We are incredibly grateful to Mike and the team for their outstanding service, making our home-selling journey smooth and kinda stress-free. Highly recommend!

Sascha · 17 September 2023

★★★★★ 5/5

Google

We would highly recommend Collins Residential. Right from the start of our Sale process Michael Howley was very professional and friendly without being pompous. He has a wealth of experience in the industry and sold our property in three weeks. He has guided us through the sale with excellent communication sorting any problems that might arise; in fact the whole team are friendly and helpful, and again have excellent communication skills

Martin · 4 July 2025

★★★★★ 5/5

Google

We recently purchased our first home with the help of Charlie and Mike, and we couldn’t be more grateful for their support throughout the entire process. From the first viewing with Charlie to finally completing, they were professional, knowledgeable, and always happy to answer any of our queries to ensure everything went smoothly. Charlie was fantastic at keeping us informed, answering all our questions (no matter how small), and making sure we felt confident at every stage. Mike’s expertise and guidance were invaluable, especially as this was our first time purchasing. Their friendly and approachable manner made what could have been a stressful experience feel seamless. We highly recommend Charlie, Mike, and the entire team at Collins Residential to anyone looking to buy a home. Thank you both for helping us find and secure our perfect first house!

Amy · 17 March 2025

★★★★★ 5/5

Google

Lucy is professional, responsive, and incredibly helpful. I had the pleasure of working with Collins Residential for my rental needs, and I must say, the experience was exceptional from start to finish. From the initial property search to the final signing of the lease. The paperwork process was smooth and transparent, with no hidden fees or surprises. The whole process was completed online. What truly stood out was their commitment to customer satisfaction. Even after I moved in, the online portal ensure everything is in order and that I am happy with my new home. Any online maintenance requirements were professionally sorted in a timely manner. This level of care and attention is greatly appreciated. I highly recommend Collins Residential to anyone looking for a reliable, professional, and customer-focused real estate agency. They made what can often be a stressful process a truly enjoyable experience. Thank you!

Hussein · 15 March 2025

★★★★★ 1/5

Google

Very worst letting agent I have experienced in UK. They are very rude. I would not recommend this agent at all. They will not try to listen any problem if you face during the tenancy, very worst maintenance and service if any issue. There was a pub noise issue with the property and I decided to move out from the property within 1 week but they did all drama and they agreed to move out after one month with £550 extra charges to move out. On the end of the tenancy they will try all possibility to deduct some amount from deposit. In my case they didn’t found any major issue while checking out but at the end they deducted £20 to replace the oven tray as they saw one food colour water droplet on the tray🤨.

Ganesh · 5 June 2023

★★★★★ 5/5

Google

Can’t thank Mike enough for his help throughout, very knowledgable and listened to what we required. Extremely attentive and couldn’t fault the communication. Would highly recommend to anyone looking to make a stressful process that bit more simple.

Conor · 13 February 2026

★★★★★ 1/5

Google

I had a really disappointing experience with Collins Residential. I used them in summer of 2024 to find a tenant for my flat, but halfway through they (the director herself CC) breached the contract. This ultimately led to my tenants leaving, even though we had a good relationship, it was just too late to salvage. To be fair to the tenants, they left on good terms and also expressed concerns about the unprofessional conduct by Collins Residential. I raised a formal complaint for the breach, which went unanswered for over 9 months despite multiple follow-ups, a formal data request, and even escalation to the Ombudsman. CR ignored the Ombudsman as well. The matter eventually went to adjudication, which ruled against them and issued a fine. They only paid compensation when they had no other choice. I was prepared to take it further to court had they not complied. I wouldn’t use them again, and if you do, make sure you hold them accountable.

Eraas · 31 March 2026

★★★★★ 1/5

Google

They rented the property to us illegally. When we arrived to move in on the first day a man was there to give us our keys. He was late and rushed around the property to quickly take photos. Our property had NO fire alarms at all. When we raised this they told us the alarms had been tested. Their own maintenance team laughed and confirmed that they are always making fun of Collins for the mistakes that are made. This wasn’t just a mistake, it was laziness. There was 1 fire alarm on the upstairs landing but no battery inside. How this alarm was tested will remain a mystery… We was told the property had been ‘deep cleaned professionally’ The floors were covered in kids lolly pops literally stuck onto the floor clear as day, black mould around the window sills and bathroom. The hand banister down the stairs we wiped and the cloth was black and filthy. The oven was spotless and almost new, to our surprise that’s about all that was clean. When we questioned this, Collins response was “we are sorry the clean isn’t up to your standards” Is black mould really up to anybody’s standards? They talk down to you with a condescending tone as you can see in response to every negative bit of feedback they receive on here. Not once have they seemed to taken full responsibility for anything. Also, another point, we found a few insects in the house which looked the same as a cockroach. They gave off a revolting smell and we were convinced that the house had cockroaches living in it. When we brought this up to Collins, we had a response saying that it is summer time, insects usually are around this time of year and that we should get some spray! I’m sorry but there is no excuse whatsoever to come back with this sort of response. We later found out that insects were definitely entering the house as the kitchen had a massive open hole, allowing all cold air and wildlife to come in. We paid for a years rent upfront and so we felt that because they had got all their money, they couldn’t care less about our problems. Very disappointing.

Chris · 8 September 2022

★★★★★ 5/5

Google

Me and my partner rented our current flat through Collins and I couldn't recommend them more! Jodie was amazing at getting everything ready on time and being extremely responsive to our emails during the whole process but also checking how we have been getting on with the property after we moved in. We were quite frustrated before our viewing with Collins as every estate agent in Basingstoke requested that we bid higher than the price properties were advertised on, which we have never experienced while trying to rent before. Collins was the only letting agent that explained to us that they don't do bids! Thank you so much for helping us move into our dream property!!PositiveResponsiveness, Quality, Professionalism, Value

Maria · 26 August 2022

★★★★★ 5/5

Google

Mike was my key contact throughout. He had great experience and knowledge of the area when putting together an agreed sale price for my property. Charlie did an amazing job with all the viewings. Mike continued to keep me up to date throughout with regular updates through to the sales completion. Extremely professional team, would recommend Collins to anyone considering selling their home.

Nick · 24 May 2025

★★★★★ 5/5

Google

Tyler and Shannon were both amazingly helpful throughout the renting process and made the whole process so quick and easy. They were always on hand to answer any queries. Would highly recommend Collins Residential

Nicola · 13 February 2026

★★★★★ 5/5

Google

Excellent Experience! Early days (day1), Collins Letting agent is independent, with seemingly the same professional culture and business processes as the major letting agents running faceless machines. Collins provided a more personalized approach, with the assurance of maintaining good standards and customer service. Shannon their manager provides a high quality of customer service, she has a personality you can trust, allowing Collins to match and beat their competition. I hope Shannon remains the leader at Collins, enabling the agent continues to grow under her leadership. Thank you Collins Lettings. Will review again after a year.

Roy · 13 February 2026

★★★★★ 5/5

Google

I used Collins Residential to sell my house in Chineham, fantastic service from the initial valuation appointment through to completion. Easy to contact via phone or email and generally had a response within a few hours of sending an email. Huge thanks to Mike, Tia and Charlie who were all extremely helpful. I would highly recommend Collin's and would happily use them again!

Mark · 7 March 2023

★★★★★ 1/5

Google

I moved into a rental property and although advised it would have a deep clean, it was filthy with some of the owners stuff left in the property. There were several things broken and when I requested them to be fixed I was told to go sort it myself and buy the parts myself. Still waiting for a couple of more serious things to be fixed and do not know if this will even happen. They couldn't be nicer before I moved in but definitely changed once the contracts were signed. Worst rental experience I've had so far.

Rachel · 5 July 2020

★★★★★ 5/5

Google

Had a great experience purchasing a house with Collins, Mike was especially helpful, chasing things along, liaising with our sales progressor and giving updates. Thank you Mike and the Collins Team

Chris · 17 November 2025

★★★★★ 5/5

Google

We are very impressed with the services of Collins Residential. Michael has been in regular contact with us and his knowledge of the local property market lead to an accurate valuation and good offers. Charlie conducted our viewings very professionally too. Definitely recommend.

Colin · 28 March 2024

★★★★★ 5/5

Google

This particular house was never going to be an easy sale; it was part of the estate of my late brother and was being sold as an empty shell without any smart furnishings, a nice interior décor, carpets and all of the other things which attract buyers in difficult financial times. Despite all of that, Michael Howley from Collins Residential saw the potential; following a survey of the property he very quickly constructed a marketing plan based on a thorough and rigorous evaluation of other properties in the catchment area. Good communication with the client is one of the key skills Michael has which impressed me so much; at every stage he would explain what was going on and only when he was confident that I had understood the process would he move on. This made everything so much easier and simpler in what is altogether a difficult time when dealing with the sale of the home belonging to a close sibling who had lived in it for over forty years. With the extensive knowledge of the housing market in Basingstoke and beyond, which Michael has, coupled with his analysis of the property prices in the immediate area, enabled him to advise me on the best price to ask for the property so that I would find a buyer quickly but without losing value. The Marketing Plan Michael produced was excellent and I was only too happy to sign it off, he had it spot on from the get go. He represented the property in an honest and clear way, listing out all of the key selling points to potential buyers. Within a few days of the property going live Michael had three viewings arranged with prospective purchasers. He kept me appraised of what was going on throughout and he ensured that each of the viewings went smoothly, providing me with feedback every time. To my amazement, offers to buy the property came in within hours of two of the visits concluding and Michael was able to negotiate the best price with one of the very interested parties. A really tremendous result; Michael delivered a prospective purchaser ready to engage in the process of buying my brother’s house within a week of the marketing campaign beginning. It didn’t end there, as I am not from the Basingstoke area Michael was able to help me find a good local solicitor to take on the conveyancing work and he is ready with advice and guidance whenever I need it. When it comes to selling residential property I can highly recommend Collins Residential and Michael Howley to you.

Robert · 1 November 2023