Trusted Agent profile
★★★★★
127 reviews across 2 platforms
20 Mulfords Hill, Tadley, RG26 3JE, Basingstoke and Deane RG26 3JE
Gascoigne Pees's Basingstoke and Deane office at 20 Mulfords Hill is rated 3.3 out of 5 across 127 reviews on two platforms, including 41 Google reviews rated 4.3. The 86 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
1/5
TrustpilotUntrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
5/5
GoogleFirst class service in every way. Hard-working and dedicated, all members of the team were completely focused on my property sale. The communication was particularly outstanding, and they don't hesitate to go the extra mile, working and available out of hours when needed.
Thank you for your glowing 5*'s and kind words! I will of course make sure your wonderful review is forwarded to our local team. Best wishes, Scott
5/5
TrustpilotMy experience getting an apartment was…
My experience getting an apartment was completely stress-free.
5/5
GoogleJack and Tildey at tadley office are great and attentive sold my place within a week!
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
2/5
GoogleMr Gascoigne is very rude, he arrived at my viewing of Hawkley Road with a vape Pen which is unprofessionel
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
TrustpilotGreat experience
I really enjoyed interacting with Ethan at Tadley branch and will be prioritising Gascoigne Pees properties in Tadley in future because of it! Thanks, Ethan!
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
5/5
TrustpilotGive Martina a raise!
Martina in the Basingstoke office is excellent. She's frank, honest and persistent which is precisely what you need an estate agent to be. Thank you!The whole team were great, but Martina particularly stood out for us!
1/5
GoogleTerrible customer service and felt I was misled with property details AVOID!!
Hi Paul, I'm sorry to hear that you were disappointed with the service you received from the branch, if there's anything we can help with at all please call 0118 373 5724 and we'd be happy to go through it with you.
1/5
Trustpilotnever turned up for viewing and never…
never turned up for viewing and never contacted me regarding it! so rude considering i took the day off also. very disappointing
1/5
TrustpilotPoor
As a would be purchaser, I found them unhelpful, amateurish and not acting in their client's best interests.
1/5
TrustpilotBULLY and AGGRESSIVE style
Received BULLY and AGGRESSIVE style as a buyer. NOT recommended!
1/5
TrustpilotWarning!! Stay Away!!!
Warning! Stay away from them. They will never help you after you paid your deposit. Go and find a better company to rent a home.
5/5
TrustpilotGreat Service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Basingstoke and Deane office has 127 reviews across two platforms: 41 on Google, 86 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gascoigne Pees Tadley is rated 3.3 out of 5 across all 127 reviews, and 4.3 out of 5 on Google from 41 reviews, checked 9 October 2026.
Gascoigne Pees Tadley, 20 Mulfords Hill, Tadley, RG26 3JE, Basingstoke and Deane RG26 3JE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.