1/5
TrustpilotHarassment, Alarm & Distress Caused - Spamming Cowboys
I went through Get Agent which was my first big mistake… they gave my details to Gascoigne Pees who called me within minutes.
Trusted Agent profile
Gascoigne Pees Tadley reviews
★★★★★
127 reviews across 2 platforms
20 Mulfords Hill, Tadley, RG26 3JE, Basingstoke and Deane RG26 3JE
Gascoigne Pees's Basingstoke and Deane office at 20 Mulfords Hill is rated 3.3 out of 5 across 127 reviews on two platforms, including 41 Google reviews rated 4.3. The 86 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDisappointing Unacceptable Service
I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken.
5/5
TrustpilotBen Calder - Rentals
From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!
1/5
TrustpilotI find it almost laughable how this…
I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism.
5/5
GoogleA massive thank you for jack for helping me find my new property he has been in regular contact with me since we started our search. We have viewed with lots of agents locally and he is by far the best. I would highly recommend him and the team.
Agent replied · 11 November 2024
It’s really lovely to read another 5* review and recommendation Stuart. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
2/5
TrustpilotFarnham branch
This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.
1/5
GoogleI dealt with Kerri-Ann - worst customer service I’ve ever had. Poor professionalism and couldn’t care less about it
Agent replied · 24 October 2024
Hi TA, I am sorry to read you feel this way. Please do contact us via review@countrywide.co.uk with further details if you wish to discuss. Kind regards, Scott
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
GoogleCouldn't have asked for a better team to help us buy our first house. From the day we viewed to the day we completed, Tildey and Tom have been nothing but helpful, friendly faces always answering our questions and keeping us informed. Tildey attended both of our viewings showing genuine interest in our house buying journey and plans for the future of the house as well as guiding us through the whole process as first time buyers. Would recommend her every time!
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents.
1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group.
1/5
TrustpilotWorst organised letting company
Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.
5/5
GoogleWe have dealt with both Jack and Tildey during our sale and purchase, and they have both been first class. They are a great team who both communicate very well.
Agent replied · 17 October 2025
Thank you for your terrific 5* review and for your complimentary comments Mark. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThank you
I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.
5/5
GoogleWe have been speaking to a lovely agent Ethan at gascoigne pees and he has exceeded our expectations on our house search. He has listen to all of our request and taken them onboard. 5 star review from us and we will look forward to continuing our house search with Gascoigne pees
Agent replied · 24 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Nicola. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent service…
I wished to sell my property in Maidenhead and David from Gascoigne Pees came to my property.He carefully explained exactly how the agency worked. He did give me great confidence that he and the team would be enthusiastic with regard to promoting my property and hence agreed instruction immediately.I was very pleased that a regular stream of viewings were made. Rayanne too was always enthusiastic about my property and always followed up viewings promptly giving me feedback. Received and accepted an offer within three months. Thomas, the manager , was great at ensuring completion came through on agreed timeline.Would heartily recommend the firm if you wish to have confidence a sale will be secured. Catherine Rosewell
5/5
TrustpilotSale of house
Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again.
1/5
TrustpilotDeposit
Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.
1/5
TrustpilotPoor communication and knowledge of their portfolio
This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.
1/5
TrustpilotI don’t even know which branch I’m with…
I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date!
1/5
TrustpilotUnprofessional and pushy
Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.
1/5
Trustpilotappalling and disgusting treatment for our property
We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Gascoigne Pees Tadley
How many reviews does Gascoigne Pees Tadley have?
Gascoigne Pees's Basingstoke and Deane office has 127 reviews across two platforms: 41 on Google, 86 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Gascoigne Pees Tadley's rating?
Gascoigne Pees Tadley is rated 3.3 out of 5 across all 127 reviews, and 4.3 out of 5 on Google from 41 reviews, checked 9 October 2026.
Where is Gascoigne Pees's Basingstoke and Deane office?
Gascoigne Pees Tadley, 20 Mulfords Hill, Tadley, RG26 3JE, Basingstoke and Deane RG26 3JE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.