Trusted Agent profile

Gascoigne Pees Tadley reviews

3.3

★★★★★

127 reviews across 2 platforms

20 Mulfords Hill, Tadley, RG26 3JE, Basingstoke and Deane RG26 3JE

Gascoigne Pees's Basingstoke and Deane office at 20 Mulfords Hill is rated 3.3 out of 5 across 127 reviews on two platforms, including 41 Google reviews rated 4.3. The 86 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.3 / 5

41

Reviews on Google

This office

Trustpilot logo

86

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.

5/5

Google

During my time of dealing with Gascoigne-Pees Estate Agents. I was very satisfied with the great customer service and well communicated performance they had provided me. I recently sold my house and brought my onward purchase with Tildey Norman. During an experience that is meant to be stressful it never was with Gascoigne-Pees. When I would visit the branch I was always welcomed with a smile from Tom knight and Tildey Norman. Considering their work load they always made time to reassure and lighten the situation to make it as easy as possible for me. I am very pleased with the outcome of my old property and feel very satisfied with my new forever home. I recently noticed a one star review and quite frankly don’t agree with this whatsoever. I have and will always recommend Gascoigne-Pees to family/friends and to whoever is considering using this branch. This was a 10/10 experience for me. Thank you so much Tildey Norman and Tom knight!

Neve · 10 October 2024

Agent replied · 24 October 2024

Hello Neve, Thank you so much for your wonderful 5* review! We're thrilled to hear that Tildey Norman and Tom Knight made your experience stress-free and enjoyable. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

1/5

Google

Warning - avoid this company at all costs!! Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place. We are very disappointed that Gascoigne Pees failed to disclose the buyers circumstances and allowed us to accept an offer under misrepresentation. Failing to check funding as part of the basics of accepting an offer. We had packed 90% of our belongings and hired a removal company and paid £2,000 and unbeknown to us the buyer had a related transfer of equity all along and that it could take the buyer 6 months to get their name removed from the deeds. This left us in a very vulnerable position. We lost our onwards purchase and the house we loved so much. We tried to cancel our contract and were told by Tom that we had to give 28 days notice. We asked as a gesture of goodwill if they could release us from the contract without the notice and this was declined as we were told we would be breaching the contract. My husband tried to reason with them and Tom accused him of bribery. Absolutely unbelievable and would never use again. Stay away from using this company. Absolutely diabolical. We would’ve given 0 stars but this wasn’t an option.

Neeta · 25 August 2024

Agent replied · 24 October 2024

Hi Neeta, I'm very sorry to hear about your experience and the frustration it has caused. We take your feedback seriously and would like to understand more about what happened. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.

5/5

Google

I have been a buyer, renter and seller at Gpees. At every time the staff have been professional and vey helpful. At this last part of my journey Jack Woodhouse has been an integral part of selling my property. Always friendly and supportive. 100% happy with the service I received

Daniel · 18 August 2025

Agent replied · 17 October 2025

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

GP and colleagues were amazing from start to finish. Diligent, helpful and organised. Their advice was spot on and their role in the selling process ensured the whole thing went smoothly. Despite an adverse selling market the sale went through in 8 weeks; I credit this due to their professionalism, advise and support. Particular thanks to Tom Knight who was always at the end of the phone and went above and beyond what was expected. I would use Gasgoine again without question and recommend their services if you are looking to sell or buy.

Alice · 27 April 2024

Agent replied · 24 October 2024

Hi Alice, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care

5/5

Google

Buying a house as a first time buyer is very daunting, but Jack and Tildey were very helpful and patient. They guided me through the process well, answering all my many questions. Great job all round, thank you.

Matt · 26 September 2025

Agent replied · 17 October 2025

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Jack and the team were an absolutely amazing in helping us with our recent house search. Kept us well informed of stock and matched us with the right properties. Helped us with information gathering and market insight so that we could make the right decisions.

Danny · 5 June 2025

Agent replied · 22 June 2025

Thank you for taking the time to leave us this tremendous 5* review Danny. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Every effort to make it happen, well done Ben

Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.

Mariusz · 23 July 2026

5/5

Google

Outstanding Service from Jack & Cecilia at Gascoigne-Pees Tadley! Huge thanks to Jack and Cecilia at Gasscoigne & Pees for expertly guiding me through my property purchase in Tadley. Their teamwork was exceptional, Jack … More

Atanas · 25 August 2025

Agent replied · 17 October 2025

Thank you so much for your kind words and for choosing Gascoigne-Pees Tadley for your property purchase! We are so glad to hear that Jack and Cecilia provided exceptional teamwork and outstanding service. Our team strives to make the … More

1/5

Google

My experience with Tildey was an absolute disaster from start to finish. Not only did she confirm an appointment time and send reminders, but then, while we were en route (luckily, we'd left early to avoid traffic), she asked if we could … More

Vladimir · 27 April 2025

Agent replied · 8 May 2025

Dear Vladimir, we apologise for the experience you had with Tildey. We value your time and are deeply sorry for any misunderstanding or inconvenience caused. Rest assured, we will address the issues you have raised and take necessary steps to improve our services. Thank you for bringing this to our attention. We hope to have the chance to make it up to you in the future. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Thank you Melanie Williams

We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!

Mr · 19 February 2025

5/5

Google

After a bad experience with another local agent, we viewed a house with Ethan at Gascoigne Pees. The house was perfect for us and Ethan was very helpful and honest. He has continued to keep us up to date and although we are only half way through our purchase, we couldn’t fault anything so far. Tom the branch manager has also been nothing but helpful and reassuring when needed.

Charlotte · 27 February 2024

Agent replied · 24 October 2024

Charlotte Powell thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I have recently used Gascogne-Pees to sell my property in Tadley. I would like to thank everyone in the team there for their fantastic help and support throughout the process. With a special mention to Ethan and Tom for all their hard work. I would recommend the team at Gascogne-Pees to anyone looking to buy or sell a property.

Oliver · 27 May 2024

Agent replied · 24 October 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Oliver. Kind regards, Lucy, Customer Relations.

5/5

Google

We have just purchased our first home through Gascoigne-pees. Hands down the easiest and most delightful part of buying our first home, everyone we had the pleasure to speak to were lovely and always happy to help when we needed absolutely anything. Special thanks to Tom, Ethan and Tildey who were especially helpful.

Tyler · 25 August 2024

Agent replied · 24 October 2024

Many thanks Tyler for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Tildey was fantastic from start to finish, a breath of fresh air. Professional, knowledgeable, and always available, Tildey made the process smooth and stress-free. Her expertise and dedication ensured a great outcome. Highly recommend!

Matthew · 8 April 2025

Agent replied · 22 June 2025

Thank you for your glowing 5* review and recommendation Matthew. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

Absolutely fantastic! I've really been taken care of with the team in Tadley. Such friendly, informative and helpful people. Sold my house so fast after being on the market previously with another estate agents for 6 months! Tom and Ethan were the main people I dealt with and they really helped every step of the way.

Sasha · 27 April 2024

Agent replied · 24 October 2024

Hi Sasha, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care

1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.We are very disappointed that Gascoigne Pees failed to disclose the buyers circumstances and allowed us to accept an offer under misrepresentation. Failing to check funding as part of the basics of accepting an offer. We had packed 90% of our belongings and hired a removal company and paid £2,000 and unbeknown to us the buyer had a related transfer of equity all along and that it could take the buyer 6 months to get their name removed from the deeds. This left us in a very vulnerable position. We lost our onwards purchase and the house we loved so much. We tried to cancel our contract and were told by Tom that we had to give 28 days notice. We asked as a gesture of goodwill if they could release us from the contract without the notice and this was declined as we were told we would be breaching the contract. My husband tried to reason with them and Tom accused him of bribery. Absolutely unbelievable and would never use again. Stay away from using this company. Absolutely diabolical. We would’ve given 0 stars but this wasn’t an option.

Neeta · 10 August 2024

5/5

Trustpilot

Great service from Basingstoke branch

We recently bought a house through this estate agent. We encountered numerous problems along the way, and to be honest, if it hadn't been for these guys, the entire chain would have collapsed months ago. Special shout out to Danelle, who was just amazing.

Chris · 16 October 2025

5/5

Google

I'm so thankful for the team in Tadley who provided an amazing service, they put 100% into helping me and my ex partner sell our house following a separation. During a very stressful time, we were well supported throughout the whole process. They put every effort into helping us sell the house at each step, and everything was explained clearly. We were as involved as possible in the selling process, and I was always able to reach out to them if I had any worries, questions etc. They genuinely care about their clients. 100% recommend and I will go back to them in the future if I ever need. Thank you to the whole team, in particular Tom and Ethan :)

Tamsin · 27 May 2024

5/5

Trustpilot

Mel went above and beyond

Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI

Camille · 30 July 2025

1/5

Google

Really poor experience with this agency, completely unreliable. I had booked to view a property with them and had travelled a two hour round trip to view. I had a text from them two hours before (12:00) to confirm the viewing would be … More

Charlie · 15 January 2026

Agent replied · 22 January 2026

Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

We had a very positive experience recently while buying our new house via Gascoigne Pees. As is so often the case things were not completely smooth and a number of "glitches" came up elsewhere in the chain. Kerri-Anne, Sally and Mick were great. They were always contactable and did their best to iron out all problems whilst also offering calming, reassuring advice. Buying a house is always stressful but the help of these guys made it a lot easer. Thank you!

Anita · 25 October 2020

Agent replied · 24 October 2024

Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott

5/5

Trustpilot

Gascoigne-Pees Maidenhead gave us a…

Gascoigne-Pees Maidenhead gave us a fantastic service. After 40 years living in our home with memories of raising a family, my wife and I were dreading the day we decided to move. The team at Gascoigne-Pees guided us throughout the months of waiting and searching for that big move. We were treated with dignity and professionalism that finally paid off when we found our new home, being guided through the sometimes stressful processes of conveyencing.

Jean-Marc · 22 January 2026

5/5

Trustpilot

Fantastic, really recommend!!

I have a very good experience with this agency, I can't complain about anything, all issues and problems I had were resolved by the friendly and helpful agency staff, I would like especially to thank Grace from the Farnham branch for her quick communication and help🤗 I highly recommend Gascoinge Pees to future tenants! Thank you!!

Człowiek · 28 March 2025

5/5

Google

We are currently buying a house through this agent and we are dealing with Ethan who is lovely. Very professional and friendly. We appreciate all the updates and so far nothing has been too much of an ask. Very pleased Ethan is dealing with our purchase. Highly recommend

Rachel · 27 February 2024

Agent replied · 24 October 2024

Rachel C thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Gascoigne Pees's Google reviews

Questions about Gascoigne Pees Tadley

How many reviews does Gascoigne Pees Tadley have?

Gascoigne Pees's Basingstoke and Deane office has 127 reviews across two platforms: 41 on Google, 86 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Gascoigne Pees Tadley's rating?

Gascoigne Pees Tadley is rated 3.3 out of 5 across all 127 reviews, and 4.3 out of 5 on Google from 41 reviews, checked 9 October 2026.

Where is Gascoigne Pees's Basingstoke and Deane office?

Gascoigne Pees Tadley, 20 Mulfords Hill, Tadley, RG26 3JE, Basingstoke and Deane RG26 3JE.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.