1/5
Trustpilotworst firm gets offended when you…
worst firm gets offended when you appeal a valuation
Trusted Agent profile · Basingstoke and Deane
Connells Basingstoke reviews in Basingstoke and Deane
★★★★★
1,925 reviews across 2 platforms
1 Wote Street, Basingstoke, RG21 7NE, Basingstoke and Deane, RG21 7NE
Connells's office in Basingstoke and Deane, at 1 Wote Street, is rated 2.3 out of 5 across 1,925 reviews on two platforms, including 283 Google reviews rated 4.4.
Reviews
Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPester power is not customer service
I made an enquiry about selling my house. Then decided to postpone. Call after call, emails booking valuations I'd not agreed then a call from HQ!Disgusted with their pestering which borders on harassment.
1/5
TrustpilotLying greedy corrupt and rude
Lying greedy corrupt and rude. Worst experience I've ever had dealing with an estate agent. Just let that sink in. They are the worst 'estate agent' operating in the UK. They pay no regard to the law or any notion of good customer service.
5/5
GoogleWe have recently started renting a property with Connells Basingstoke and have been extremely happy with the very professional and friendly approach of Elizabeth, who has been managing our letting. Would definitely recommend!PositiveProfessionalism
1/5
TrustpilotToo many issues to list here
Too many issues to list here, seriously do not use these people if you are a landlord or a tenant, they will not help you and take money for nothing. be warned !
5/5
GoogleThey have been so helpful to me as I am on my own nothing has been to much trouble for them to help gone more than 100% I would recommend them for selling or buying and renting your mrs VRBews
1/5
Trustpilotabsolutely shocking service
absolutely shocking service. chippenham branch closed on saturdays due to 'staff shortage' can't wait to be out of contract and get a better estate agent to sell my property
5/5
TrustpilotFor certain I would recommend this company!
Our experience with Connells was really great.My husband and I went to rent a house and we meet Rebeca and Georgia which were very friendly, they helped us a lot and proved their professionalism.Thank you!For certain I would recommend this company!
5/5
TrustpilotI recommend Connells estate agency
I recommend Connells estate agency. Ben King offered an excellent service as mortgage advisor. Very reliable person and very helpful 5*Nathan the estate agent was very nice too.
1/5
TrustpilotI don’t even know where to begin...
I don’t even know where to begin.... the company is an absolute joke. Totally horrific experience so bad I had to take my complaint to the ombudsman. I will never use these bunch of misfits again.
1/5
TrustpilotThey are scam
They are scam. Trying to lure you in to sell you their mortgage and their broker who will rip you off. Even if you already have mortgage papers ready their pursue you to take their own. AVOID
5/5
TrustpilotLexie from the filton branch was…
Lexie from the filton branch was fantastic, let my property promptly, dealt with everything professionally and was in constant contact. Thank you for all your hard work. Caroline.
5/5
TrustpilotWe have just used there mortgage…
We have just used there mortgage advisor jenny Turner she is totally outstanding at her job, I will never use anyone else & I will highly recommend her, I can’t thank you enough jenny xx
5/5
TrustpilotVery helpful and attentive
Connells chippenham great team very helpful and nothing was to much for them in the sale of my home great team.
5/5
TrustpilotJo was very helpful and answered all my…
Jo was very helpful and answered all my questions what I need to know on all the properties he showed us. He is very polite and friendly.
1/5
TrustpilotAvoid at all cost
Pr1ck on the phone line, very arrogant, not willing to help. It's impossible to book a viewing, and when they say that you are going to receive a callback, you never will.
5/5
TrustpilotGood All Round Performance
The team at Connels, were professional in every aspect of my sale.They were always quick with responses to questions. Lots of prompt viewings and ending in a good sale.I would use again and would recommend to anyone following my experience Thank you
1/5
TrustpilotThe worst Estate agent on the planet.
The worst Estate agent on the planet.Where do I start ….Misleading Unprofessional Unable to communicate This agent don’t stick to procedures or answer question.If you have a choice choose another estate agent.
1/5
TrustpilotWorst agency
Currently renting a house through Connells. I am truly disappointed! They keep promising us that the constructor will come ‘today’ to fix reported issues but no one ever shows up and it’s been 5 weeks! No apologies either!
1/5
TrustpilotRenting for 6 years - worst estate agent I have used in that time.
Twice in one year 2 separate agents have failed to show up an inspection they arranged. Took money for an extension of the rental contract, but didn't tell us landlord hadn't agreed until 4 months later. Utterly incompetent and no communication.
5/5
GoogleFrom my initial contact with Mike Howley for our valuation through to selling with Angus Fern, the process has been smooth and professional. I would certainly recommend Connells to others.PositiveProfessionalism
1/5
TrustpilotAbsolutely rubbish estate agent
Absolutely rubbish, I put an offer in on a house and they declined it because I couldn't view it on a certain day that suited them!Oh well there's plenty of estate agents, these are not one of use. Utterly unprofessional
1/5
TrustpilotAbsolutely terrible
Absolutely terrible. Andrew Scott of Connells refused to put a rental valuation on our property. He was then stubborn and arrogant when we queried it. I have an EXTREMELY dim view of this business...
1/5
TrustpilotThey are fraudulent
They are fraudulent. They keep your holding fee and return to tell you that your reference didn't go thru.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Connells Basingstoke
How many reviews does Connells Basingstoke have?
Connells's Basingstoke and Deane office has 1,925 reviews across two platforms: 283 on Google, 1,642 on Trustpilot (across the whole business).
What is Connells Basingstoke's rating?
Connells Basingstoke is rated 2.3 out of 5 across all 1,925 reviews, and 4.4 out of 5 on Google from 283 reviews.
Where is Connells's Basingstoke and Deane office?
Connells Basingstoke, 1 Wote Street, Basingstoke, RG21 7NE, Basingstoke and Deane, RG21 7NE.
