Trusted Agent profile · Basingstoke and Deane
★★★★★
1,925 reviews across 2 platforms
1 Wote Street, Basingstoke, RG21 7NE, Basingstoke and Deane, RG21 7NE
Connells's office in Basingstoke and Deane, at 1 Wote Street, is rated 2.3 out of 5 across 1,925 reviews on two platforms, including 283 Google reviews rated 4.4.
Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.
1/5
TrustpilotIncredibly poor service, do not use
Incredibly poor service, shocking photos and property details. Connells ignored our requests and failed to address the errors in our listing. We complained and this was ignored, after termination of the contract for their poor service we've been harassed with daily sales calls from them! Do not use
1/5
TrustpilotNEVER USE
These estate agents are a bunch of cowboys. The service I received was terrible, their marketting was low rate and when I came to complain, my letters have been ignored. Use any company to sell your house, except this one. They are dreadful and I will NEVER recommend them to anyone.
1/5
Trustpilot2600 pounds
2600 pounds they take from us to rent a house,we go on agency to take the house keys and they say that we cant rent the house,after we pay everything,house,depozit,agency.We still wait to give our money back and nothing after 9 days.This guys have to be in jail
5/5
TrustpilotVery professional speedy service very…
Very professional speedy service very helpful and quick response to any questions I had in buying my new home hightly recommended very big thank you to LYNSEY PHOBE AND JAMIE thank you very much
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. Very poor service and there is nobody there that i've spoken to that is businesslike. People take there homes as security and the company does not take the needs of their customers seriously. Please avoid them at all cost.
1/5
TrustpilotThe surveyor Guy
The surveyor Guy, missed a critical issue with this building. 10s of thousands of pounds to fix what he missed. Raised the issue with them and RICS and they all shyed away. Disgrace to there profession, if there is one.
2/5
TrustpilotBooked in for a mortgage re mortgage …
Booked in for a mortgage re mortgage review this morning, only to find out the guy we booked in with is out of office all week!Typical behaviour from this shabby company..we had problems with them two years ago after buying for first time.DO NOT touch with a barge pole!
5/5
TrustpilotSian WIlliams
Sian WIlliams, has been so helpful as a first time buyer she made sure everything goes well, her reassurance gives me lots of hope
1/5
TrustpilotValued our house £20k less than…
Valued our house £20k less than everyone else!!Absolutely fuming.They used the lowest valued houses in other streets and of different types. ie terrace when ours was a semi.Even the rental value was £100 less than what the local estate agents recommend. Cowboys!
4/5
TrustpilotFirst house
As a new couple getting their first house in was quite stressful but all processes where ran professionally and I’d like to thankyou ajay and Lucy for helping us as much as you have
5/5
GoogleJust moved out of my rental property and received a wonderful service from the team @ Connells. Elizabeth guided me through the process and made it all so easy and straight forward. Would definitely recommend Connells to anyone renting or buying in the Basingstoke area!
1/5
GoogleThe service was totally shocking. The full process took far to long. On moving day the wrong keys were given to us . I would not recommend them to rent your property out and I will never use them in the future
5/5
GoogleFrom the minute Mike walked into my House I knew I had made the right choice regards estate agents. Very professional and sold my House in less than a week. words cannot express how I feel right now. THANK YOU SO MUCH
1/5
TrustpilotStopped responding after closing the deal
After the reference checks passed, the real estate agents became silent and not responding to any communication. Called them on the phone and were rude. They don't care for renters, not interested to provide a seamless transition to new place.Would not recommend them.
1/5
TrustpilotAbhorrent and incompetent for entirety of tenancy
Such a horrific experience I can’t bear to re live it. No response to our formal complaint. No hot water for months. No refunds received.
1/5
TrustpilotAbsolutely worst customer service
Absolutely worst customer service. Property management team makes you go around everywhere finding what you need even though your property is fully managed, everytime new person is dealing with you case. Bad reference of tenants and you end up paying money to get service from connel.
1/5
TrustpilotAbsolutely appalling
Absolutely appalling! Slow to respond unless it directly affects them. Utterly poor customer service. We bought a house and were left in a really horrible situation due to negligence and lack of clarity. We will NEVER use Connells again.
5/5
TrustpilotConnells Warndon Branch
We listed our house with Connells, Warndon, and received exactly the service they promised, and a bit more! They were professional and friendly from start to finish, with honest and accurate information given. I highly recommend the Warndon team to anyone buying or selling in the area.
1/5
Trustpilotworst estate agents do not use
We decided to sign up with Connells to sell our first house biggest mistake we have made!!Do not use'n once you have signed they do not care. No chasing the chain, no answering calls and always late leaving the buyers outside the house knocking. Need I say more....
5/5
TrustpilotConnells Wallsall
I can not praise the mortgage advisor Will Morgan enough in this store. He offers the best and works incredibly hard and late to make sure everything goes as smooth as possible. I highly recommend this man to anyone interested in finding a mortgage. He truly is 5*!
2/5
TrustpilotLacked in customer service even after I…
Lacked in customer service even after I requested they try more to keep me informed after viewings,even if no news just an e mail to say they were trying would have been enough. Changed estate agents now and I will never recommend connells to anybody else..
1/5
TrustpilotPoor service
They don't give a specific appointment time for the surveyor to come. I had to take a hole day off work and the guy was only there 5 mins. Very low valuation also, 25% less than two other recent reports by different firms.
1/5
TrustpilotAmateurs ( it's all about the money )
Well where do we start, they're expensive they send patronising letters, they bombard you with unwanted sales calls and texts, and they contact your previous landlord and try to get them signed as well without permission disgrace and that's just the start !!!!Most the staff are to inexperiencedLeicester
5/5
TrustpilotWe sold our house through Connells the…
We sold our house through Connells the haywards Heath branch, they we very helpful, we also arranged our mortgage with their mortgage advisor Nick, who was amazing, mortgage was arranged in minutes.Very happy will be using again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Basingstoke and Deane office has 1,925 reviews across two platforms: 283 on Google, 1,642 on Trustpilot (across the whole business).
Connells Basingstoke is rated 2.3 out of 5 across all 1,925 reviews, and 4.4 out of 5 on Google from 283 reviews.
Connells Basingstoke, 1 Wote Street, Basingstoke, RG21 7NE, Basingstoke and Deane, RG21 7NE.
