Connells Basingstoke reviews in Basingstoke and Deane

★★★★★ 5/5

Google

Francesca Jobson made the whole process of renting through Connells seamless and easy. She was super friendly to communicate with, and made everything really simple. Even being kind when I was delayed getting back to her. Thank you Francesca!

Jodie · 19 November 2024

★★★★★ 5/5

Trustpilot

Recent valuation

I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10

Frazer · 19 March 2026

★★★★★ 1/5

Trustpilot

This is the worse most unprofessional…

This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”

Christopher · 13 January 2026

★★★★★ 5/5

Google

Grace was really helpful and worked well with us in a timely manner

Priscilla · 8 September 2025

★★★★★ 1/5

Google

When we first marketed the property with Connells the service was superb. I couldn't fault it. We had a sale which unfortunately fell through. On trying to then remarket the property with connells we had nothing but problems. Staff were rude and unhelpful, they told us that as our property was "old stock" that there wasn't a lot of interest. As the property was being sold vacant they did not prepare buyers for this and complained that the property was not up to standard. Despite explaining that circumstances were such that the house is what it is, they were not doing their best to service our interests. The staff are not helpful and did not work with us. They were rude and disinterested in working with us to sell the property. When there was a prospect of a sale they were enthusiastic and helpful, but when they actually had to do some work and be salesmen they were not up to par. A disappointing experience overall and would not recommend at all. They did not act in our best interests at all

Dale · 8 January 2025

★★★★★ 5/5

Trustpilot

Nicola and Mihai were both very helpful…

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

ANTHONY · 15 December 2025

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!

Andrew · 2 February 2026

★★★★★ 5/5

Google

Francesca Jobson was the lettings negotiator that helped with getting me my current apartment. She was very helpful, professional and prompt, every date & time she provided were exactly as she said, nothing took too long or was too late. Highly recommend.

Afolabi · 26 July 2024

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 5/5

Google

I recently bought my first property through a different agent but decided to use Gregg L, the mortgage advisor based in Connells Basingstoke off the back of a recommendation. As a first time buyer, I was completely new to the process. From the first appointment with Gregg I felt at complete ease. He explained in detail the process from start to finish, took time to revisit parts I was unsure on and gave clarity on what the next steps would be. I felt confident of not only what his role was, but what the solicitors would be doing for me, leaving no stone unturned. He found a mortgage suitable for my specific situation and the house I was buying and proceeded with the mortgage application. A week after the mortgage was applied for, I had my mortgage offer confirmed. I was then moving into my new house about 4 weeks after this with the help of solicitors. Judging by experiences of others I’ve heard of, this seemed a really quick, smooth and easy process and I can’t thank Gregg enough for making it as stress free as possible (for buying a house!). Thanks for the help! Tom

Thomas · 26 October 2019

★★★★★ 4/5

Google

Adrian Allen from Connells has been fantastic in getting my property sold quickly and efficiently. The whole Team at Connells in Wote Street - Basingstoke were responsive and handled all questions from me and my buyer. The property was well marketed and advertised locally. Adrian has kept me fully informed throughout the whole sale process. I would highly recommended Connells for buying or selling property. Thank you Adrian and Connells...!! Mrs. P

Shirley · 25 October 2021

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Google

I’ve had an extremely frustrating experience with Connells. Since moving into our property, we’ve encountered several unresolved issues, and despite multiple attempts to reach out, the agency has been unresponsive. There’s a fridge left in both the garden and garage from before we moved in, and a broken garage door that makes the garage unusable. Recently, the boiler stopped working after a gas engineer was sent out, leaving us with no heating or hot water. Despite multiple emails requesting updates and resolutions, we have yet to receive any response from the agency. I am now left with no choice but to escalate this to The Property Ombudsman. I wouldn’t recommend this agency due to their lack of communication and disregard for tenant issues. If you’re considering renting with them, be cautious, I would expect better support and follow-up from a professional letting agency.

Matthew · 2 November 2024

★★★★★ 5/5

Google

Thank you to Francesca and all her help with finding us the right place to rent , we are more that happy with the result , and everthing was easy , would recomend Francesca and Connells to all our friends . David and Lesley.

David · 28 March 2024

★★★★★ 5/5

Google

Francesca was extremely helpful as an agent to get us our new place. She was always ready to listen and give us advice and also explain what we didn't understand. I commend her for the great work.

Doris · 26 July 2024

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 1/5

Trustpilot

Ghosting I believe has happened rental connells blaby office Leicestershire …

Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .

Michael · 26 February 2026

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 5/5

Google

We have just completed on our third mortgage through Connells. Having signed up for their broker agreement around 5 years ago, Connells have consistently provided excellent advice and the cheapest mortgages. Recently we worked with Gregg Lewis to secure a remortgage. He not only found the best deal for us but explained everything fully before we committed to anything. Really importantly we never felt pressured to sign through connells just because we had spoken to them.

Laura · 26 October 2019

★★★★★ 1/5

Google

Avoid using this agency to buy or sell or even rent properties. The real estate agents are so unprofessional and irresponsive. I offered a house and they issued a MOS with wrong seller’s solicitors on it. Then took them 6 weeks to issue another one. When you ever ask them the progress and they will tell you to ask your solicitor and obvious they only want the commission but not the works. A property with no chain can take you more than 6 months to get to enquiry stage. AVOID them in any occasions.

Krystine · 10 September 2024

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 5/5

Google

Francesca Jobson was incredibly helpful throughout the whole process. She was always able to get back to me promptly on any query I had and was always willing to help with a smile. Thank you for all your efforts 🙌🏾 …

Yinka · 28 March 2024

★★★★★ 5/5

Google

Ben Bushell was excellent for us, we’ve used and spoken with other agents and companies; none of them even compared to the service we received from Ben. He was friendly, polite, knowledgeable and offered great advice where needed. We gained an instant rapport which is vital and we really felt that Ben was looking out for our best interests at all times. I would not hesitate to use Connells (and specifically Ben) in the future and would recommend him to anyone!

Jack · 25 October 2023