Trusted Agent profile
★★★★★
1,855 reviews across 2 platforms
1 Wote Street, Basingstoke, RG21 7NE, Basingstoke and Deane, RG21 7NE
Connells's Basingstoke and Deane office at 1 Wote Street is rated 2.2 out of 5 across 1,855 reviews on two platforms, including 224 Google reviews rated 4.2.
Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.
5/5
GoogleI loved working with this branch. Staff are so brilliant. Luke Harding was the best. He was professional, caring and had empathy. Luke was a pleasure to talk to and always came back to me with great results. Luke knew his job and role and full credit to him. Well done Luke. Wish everyone was like you.
Many thanks for the great 5* review and your kind words Kala. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlicia did our first mortgage 3 years ago and was so helpful. We've just gone through our remortgage with her and the process was so easy and quick. Alicia was very honest and open with us about our options and helped guide us whilst we made our choice and we're very grateful for her help - thank you!
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have recently bought a property through Connells Basingstoke. I dealt with Jack and Eliza who have been fantastic! It was my first investment property and now it is being rented out with the lettings team in Basingstoke who have been very knowledgable and found a good tenant quickly! Thank you so much!
Thank you for taking the time to share your experience and for your wonderful 5* review Rosie! Kind regards, Lucy, Customer Relations.
5/5
GoogleAs first time buyers, we felt the process was super easy and we were kept informed during the 4 months. Gary was very knowledgeable as our mortgage adviser and he made all of our requests happen. The rest of the team were also always at hand and got back to us quickly if we had any questions.
Thank you so much for your wonderful 5* review Natalia! We're thrilled to hear that Gary and the rest of the team made your first-time buying experience smooth and informed. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotThe worst estate agent I have ever…
The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.
5/5
GoogleOur Residential Sales Manager, Bethany Taylor, was exceptional from start to finish. Within one day of working on our property she secured us a viewing and the following week two more - which we didn't need as she had done such a brilliant job showing our property that the first viewer put in an offer! She was very communicative and supportive over what was a stressful time for us, always keeping us up to date and letting us know what the next steps were - as first-time sellers this was really helpful and gave us lots of confidence in the process with Connells. She also gave us very useful advice with our onward property search and worked well with our other estate agents for the purchase of our next property. A very safe pair of estate agent hands!
Thank you for your kind words and for choosing us to help with your property sale. We take pride in providing exceptional service, and it's wonderful to hear that Bethany exceeded your expectations. We are pleased to have been able to make the process less stressful for you, and we wish you all the best with your onward property search. Thank you for trusting us with such an important decision, we appreciate your business. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotThey are not honest they always team…
They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.
1/5
TrustpilotI rented a flat in front of Connells 2…
I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.
5/5
TrustpilotI had great experience working with NEELAM SHARMA
I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.
1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.
5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
3/5
TrustpilotBad landord
My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.
1/5
TrustpilotStay away - they are more interested in selling themselves than your house.
I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.
1/5
TrustpilotWorse experience our lives
Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.
1/5
TrustpilotTerrible exerience with Connels
I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service
5/5
TrustpilotAbsolutely positive experience
Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍
1/5
TrustpilotIrritatingly pushy, with an unwanted 'hard sell'.
Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.
1/5
TrustpilotAVOID!!!!
AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!
1/5
TrustpilotAppalling service
Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.
5/5
GoogleI was helped by Francesca Jobson who made the whole experience of looking for a property much less stressful, she knew exactly what I needed and provided great customer service. She was really easily accessible if I had any concerns and made the process really enjoyable. Thank you so much Francesca!
Dear Sunny Choi, thank you for your kind words about Francesca Jobson! We are delighted to hear that she provided you with excellent customer service and made your property search enjoyable. We appreciate your feedback and look forward to assisting you further in the future.
1/5
TrustpilotGDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS
I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.
5/5
GoogleI have recently let a property through the Basingstoke branch of Connells - and my experience has been fantastic. As a novice landlord I have required a little mollycoddling and reassurance. Luke Harding has been my lead contact - and it would be impossible for me to have asked more from him. He has been knowledgeable, responsive and extremely professional. We managed to take my property to the rental market and negotiate a let within 24hours. The support through safety checks, referencing and contracts was superb, achieving a turnaround from first contact to my tenant moving in within just one week. This required a Herculean effort on Luke’s part - even in out of hours. His drive for our letting success was the only thing that pushed the deal through. Many thanks Luke. Really great job!!!!!
Jeanette Jeffery many thanks for your outstanding 5* review and many thanks for your kind words. Best wishes, Lucy, Customer Relations.
5/5
Google⭐⭐⭐⭐⭐ I had a great experience with Connells [Basingstoke]. The whole process of securing my new rental was smooth and efficient. Communication was clear throughout, and everything from documentation to key collection was explained well. Special thanks to [Crystal-Amber Lee] for being supportive and professional, it really made the moving process less stressful. Would definitely recommend Connells to anyone looking for a new home.
Thank you so much for the glowing review! We are thrilled to hear you had such a positive experience with us. Our team at Connells is dedicated to providing efficient and professional service to our customers. We are so happy to have made the moving process stress-free for you. Thanks for the recommendation! Best wishes, Lucy, Customer Feedback and Support Team
2/5
TrustpilotLike all estate agents
Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Basingstoke and Deane office has 1,855 reviews across two platforms: 224 on Google, 1,631 on Trustpilot (across the whole business).
Connells Basingstoke is rated 2.2 out of 5 across all 1,855 reviews, and 4.2 out of 5 on Google from 224 reviews.
Connells Basingstoke, 1 Wote Street, Basingstoke, RG21 7NE, Basingstoke and Deane, RG21 7NE.
