Trusted Agent profile · Basildon
★★★★★
1,998 reviews across 2 platforms
67 Southernhay, Basildon, SS14 1EU, SS14 1EU
Part of Douglas Allen, see every office.
Douglas Allen's office in Basildon, at 67 Southernhay, is rated 4.7 out of 5 across 1,998 reviews on two platforms, including 239 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Douglas Allen Basildon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional first impression
Great professional staff who give a wonderful first impression.
Dear Zahra,Thank you very much for your 5 Star review and for choosing Douglas Allen.RegardsJon Holden - Managing Director, Douglas Allen
4/5
TrustpilotProfessional service
Service was good- approachable and readily available help.
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotHassle Free, Friendly Service
Our dealings with Maria at Douglas Allen have been professional, friendly and effiecient at every step, and we got offers in no time flat. Highly recommended!
1/5
TrustpilotNot trouthful...kept vital information…
Not trouthful...kept vital information from me.
Dear Christine Thank you for your feedback and we are very sorry that you feel this way. We have been unable to locate your details from your first name alone and would therefore ask you to contact our Customer Relations department on 01702 540802 so that we may discuss your experience in more detail and see if there is anything else that we can do to help you. Thank you in advance for your time. Kind regardsDouglas Allen
4/5
Trustpilotgood but leases could be more bespoke
Paris Hall did an excellent jobThank you
Dear Mr Moorman, thank you for the kind feedback about Paris and the excellent job she did for you. I am sorry to hear that you would of preferred a more bespoke lease, although with the many legal requirements that are involved in Lettings it is sometimes very difficult to change theses without potentially causing issues for the future. We are very compliant as a company and we want to ensure that all parties both Owner and tenant are protected fully. I wish you the best and appreciate your feedback.Kind regardsPaul IngletonAssociate Operation Director
3/5
GoogleGood agency at the beginning however very slow to return deposit back which I guess the landlord was the delay.
1/5
TrustpilotDon’t give you house to those one
Don’t give you house to those one, you passing offer and they don’t pass those to the seller,
5/5
TrustpilotExcellent service
Excellent service, second to none.
Dear Mohammed,Thank you very much for your 5 Star review.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotExcellent and professional company
Couldn't of asked for a better service
Dear Ms Stone,Thank you very much for your 5 Star review, helping you with your move has been our pleasure.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotWould you recommend Douglas Allen?
Yes, Staff was polite and helpful
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
1/5
TrustpilotHad a horrible customer service…
Had a horrible customer service experience with one of their agents, Ehsan Syed. Absolutely appalling and unprofessional comments made when conducting a viewing.
3/5
TrustpilotSell my mums house and you'll get a better review!
As per title see above
Dear Mrs EdwardsThank you kindly for your review. We are pleased to see that an acceptable offer is proceeding and share your wish to sell your mum's house as quickly as possible.We hope that the conveyancing stage of the sale will proceed smoothly and if there is anything further we can do to help, please contact the branch or our Client Liaison team on 01702 540802 who will be happy to assist you in any way possible.
5/5
Trustpilotexcwellent
excellent service all round
Dear Mrs Griffiths,Thank you very much for your comments.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotAll very helpful sorted everything out…
All very helpful sorted everything out for me I didn’t need to do anything worth the money
5/5
GoogleRating only, no written review.
4/5
TrustpilotWhen viewing efficient, helpful and not pushy
helpful with viewings
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
2/5
TrustpilotThe property looked at was not…
The property looked at was not appropriate for our needs
5/5
TrustpilotVery impressed with the service…
Very impressed with the service communication reliabilityThe experience and the knowledge I felt extremely comfortable
5/5
GoogleRating only, no written review.
Hi Oana, Thank you for leaving a review! Best wishes, Douglas Allen.
4/5
GoogleRating only, no written review.
Thank you for taking the time to leave a review. Best wishes, Douglas Allen
5/5
GoogleVery helpful
5/5
TrustpilotNice service
Rating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Douglas Allen Basildon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
