Trusted Agent profile · Basildon
★★★★★
2,000 reviews across 2 platforms
67 Southernhay, Basildon, SS14 1EU, SS14 1EU
Douglas Allen's office in Basildon, at 67 Southernhay, is rated 4.7 out of 5 across 2,000 reviews on two platforms, including 239 Google reviews rated 4.8.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotGood Agents
They have been very helpful, and professional, I would recommend Douglas Allen.
Dear Mr Cornford,Thank you very much for your endorsement, I am glad we have been able to help you so much.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotService
It is too early to make a judgement. so far so good.
Dear Dr Rehman,I am pleased to hear things are going well so far, please feel free to post another review when your transaction is completed. If there's anything we can do to help please let us know.RegardsJon Holden - Managing Director, Douglas Allen
4/5
TrustpilotVery helpful.
Staff are attentive and contact is always being made from the office.
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotExcellent organisation
Excellent organisation, all work are explained well and verry efficient
Dear Ms Wong,Thank you very much for your 5 Star review, I am very glad we were able to help with your home move.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat Team - Speedy Sale
Very helpful personable team. Made things very simple, efficient and friendly.
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
TrustpilotFirst time selling
First time selling, informative, helpful, efficient, highly recommended.
Dear Mr Lavender,Thank you for your 5 Star review regarding selling your 1st home through Douglas Allen, we really appreciate your custom.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotBill - Douglas Allen Basildon
Bill, at the Basildon Branch has given great recommendations based on my criteria and advised me well.Excellent Customer ServiceWould recommend!
5/5
TrustpilotGreat service
Excellent service and good communication, would definitely recommend.
Ben, As you say Excellent service and good communication is the back bone of our business, we are there to help our clients whenever needed. All the best for the futureKind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotVery professional first impression
Great professional staff who give a wonderful first impression.
Dear Zahra,Thank you very much for your 5 Star review and for choosing Douglas Allen.RegardsJon Holden - Managing Director, Douglas Allen
4/5
TrustpilotProfessional service
Service was good- approachable and readily available help.
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotHassle Free, Friendly Service
Our dealings with Maria at Douglas Allen have been professional, friendly and effiecient at every step, and we got offers in no time flat. Highly recommended!
1/5
TrustpilotNot trouthful...kept vital information…
Not trouthful...kept vital information from me.
Dear Christine Thank you for your feedback and we are very sorry that you feel this way. We have been unable to locate your details from your first name alone and would therefore ask you to contact our Customer Relations department on 01702 540802 so that we may discuss your experience in more detail and see if there is anything else that we can do to help you. Thank you in advance for your time. Kind regardsDouglas Allen
3/5
GoogleGood agency at the beginning however very slow to return deposit back which I guess the landlord was the delay.
1/5
TrustpilotDon’t give you house to those one
Don’t give you house to those one, you passing offer and they don’t pass those to the seller,
4/5
Trustpilotgood but leases could be more bespoke
Paris Hall did an excellent jobThank you
Dear Mr Moorman, thank you for the kind feedback about Paris and the excellent job she did for you. I am sorry to hear that you would of preferred a more bespoke lease, although with the many legal requirements that are involved in Lettings it is sometimes very difficult to change theses without potentially causing issues for the future. We are very compliant as a company and we want to ensure that all parties both Owner and tenant are protected fully. I wish you the best and appreciate your feedback.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotExcellent service
Excellent service, second to none.
Dear Mohammed,Thank you very much for your 5 Star review.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotExcellent and professional company
Couldn't of asked for a better service
Dear Ms Stone,Thank you very much for your 5 Star review, helping you with your move has been our pleasure.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotWould you recommend Douglas Allen?
Yes, Staff was polite and helpful
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
1/5
TrustpilotHad a horrible customer service…
Had a horrible customer service experience with one of their agents, Ehsan Syed. Absolutely appalling and unprofessional comments made when conducting a viewing.
3/5
TrustpilotSell my mums house and you'll get a better review!
As per title see above
Dear Mrs EdwardsThank you kindly for your review. We are pleased to see that an acceptable offer is proceeding and share your wish to sell your mum's house as quickly as possible.We hope that the conveyancing stage of the sale will proceed smoothly and if there is anything further we can do to help, please contact the branch or our Client Liaison team on 01702 540802 who will be happy to assist you in any way possible.
5/5
Trustpilotexcwellent
excellent service all round
Dear Mrs Griffiths,Thank you very much for your comments.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotAll very helpful sorted everything out…
All very helpful sorted everything out for me I didn’t need to do anything worth the money
5/5
GoogleRating only, no written review.
4/5
TrustpilotWhen viewing efficient, helpful and not pushy
helpful with viewings
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
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