Trusted Agent profile · Basildon
★★★★★
1,998 reviews across 2 platforms
67 Southernhay, Basildon, SS14 1EU, SS14 1EU
Part of Douglas Allen, see every office.
Douglas Allen's office in Basildon, at 67 Southernhay, is rated 4.7 out of 5 across 1,998 reviews on two platforms, including 239 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Douglas Allen Basildon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotAlex and the team have been very…
Alex and the team have been very helpful and kept us updated with constant feedback from people that have viewed our property.
Hi Paul,Thank you for leaving a review! It's great to hear how helpful Alex and the team have been throughout your process.Best wishes,Douglas Allen.
5/5
TrustpilotBuying and selling with Douglas Allen
Reece and Harrison were great from start to finish and I’d highly recommend their services. Regardless of the query they were always happy to help. Reece set up a WhatsApp group to continuously communicate which we found really helpful. I’d happily use them again.
Good afternoon Alistair, Thank you for your review regarding Reece and Harrison- they are real assets to our team. I will be sure to pass on your kind words. Kind regards,Danielle
5/5
TrustpilotHasan at the Chadwell Heath
Big thank you to Hasan at the Chadwell Heath branch for being professional and swift with his service. Very hard working and even through this pandemic was available to update and support us through our process.Thank you again Hasan.Best wishes,Fouzia & Gazi
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleI found them to be very helpful and I had phebi as my agent she help me every step of the way
Good morning Beverley, We are delighted to hear Phebi provided helpful service throughout your journey. Thank you for trusting us. Best wishes, Douglas Allen
5/5
TrustpilotExcellent professional service from the start to finish!
Right from the first time I went in to see Maria at the Walthamstow branch where she is the manager was very friendly, polite and professional, she came to value my property and left me to make my decision without any pressure.I decided that Douglas Allen would be best to market my property because of their professionalism, write up and photos, the house I had already seen online was also listed with them and I said to Maria right from the start that I had my heart set on that house.The house was going through probate but Maria kept me up to date with how that was proceeding, and said she would do all she could to get me that house, and she stuck to her word which i appreciate.As well as Maria, Ben and Scott, were also friendly and professional whenever I went into Douglas Allen and when they came to my house to do viewings. I have also dealt with Laura and Andrew on a regular basis who have also been very professional and helpful at all times.Its all in the final stages now and i am very happy with the service received.Thank you, Regards Danny
5/5
GoogleI had the pleasure of meeting Lucy and found her personable and professional. I would be more than happy to deal with her in the future.
5/5
GoogleJodie and Joanna were really helpful and it's clear they have a wealth of experience between them.
Hi Michelle, Thank you for leaving a review! It's great to hear how helpful you've found our agents, Jodie and Joanna, to be throughout your experience. Best wishes, Douglas Allen.
5/5
TrustpilotRecently I used the services of Douglas…
Recently I used the services of Douglas Allen letting offices in Basildon which provided me with an excellent service makong the whole process effortless by they helpfulness and guidance every step of the wayI would like to thank Abbie Watson & Chloe Costa for all their helpMany thanks
Dear Mr Fryer,Thank you for your 5 Star review of our Basildon Lettings dept. led by Chloe and Abbie, they will be delighted with your kind recognition and that they were able to help you so much.RegardsJon Holden - Managing Director
5/5
TrustpilotParis Hall. Chadwell Heath Lettings.
Couldn't of asked for a better service from Paris throughout my period of dealing with her. She was attentive to our needs and got the job done of getting us into our new home with the minimum of stress. I cannot recommend Chadwell Heath Lettings and Paris Hall enough.
Dear Charles, thank you for taking the time to add your thoughts on the Chadwell Heath Lettings department and Paris Hall, our aim is to always offer the best possible service and ensure the move is as stress free as possible. I am very pleased to see that you will be happy to recommend our service, so please tell everyone you know how we can helpKind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotI should say Tanya Keene is the person …
I should say Tanya Keene is the person for job with such a commitment. Warm and friendly approach to first time buyers and always shown patience while addressing queries.Be prompt with returning calls and gives a complete satisfactions till the closure of exchange!!! Definitely a Go to person!!!
Dear Surendar,It is much appreciated that you have given your feedback on Tanya and our Sales progression department, we pride ourselves on being at hand and ensuring that we have a warm and friendly approach to ensure that the sale proceeds to a satisfactory completion. Having this team means they are fully up to date on the sale and can offer years of experience and advise where required. I wish you all the best in your new home and look forward to being of help in the future.Kind regardsPaul IngletonAssociate Operation Director
2/5
TrustpilotIt was going so well until it wasn’t
It was going so well until it wasn’t. I signed the contract in November 2020 & once I had reviewed the estate agency costs & the legal fees. I was told I would also have to pay a refundable £25 deposit for the legal fees. The legal fees quoted on a Douglas Allen headed pamphlet was *£695 for a property selling at the price it did. The * referring to additional fees if it were leasehold etc. I was instead charged £775 basic, which I raised before completion & spent endless time ringing & chasing the branch staff about. Always being promised calls but aside from 1 instance which unfortunately went to voicemail I didn’t receive. I was told it could be resolved after completion & would not affect the completion & on the return of the branch manager that week it would all the resolved once & for all. The staff member working at the branch covering in her manager’s absence couldn’t grasp the situation & kept emailing my solicitor, confusing matters as it was Douglas Allen that quoted the fees & asked for the £25 deposit, rather than calling me back as promised by other staff, to discuss. She also had never heard of the £25 refundable fee. Thankfully despite no paperwork I was able to prove this transaction by contacting my bank & requesting the statement showing this payment. On the managers return I hoped it would all be wrapped up quickly. The manager has given me assurances & called when promised but now it has all gone dead. The manager has emailed twice this week asking if his managers have called me yet. Which they haven’t. There seems to be no way to contact customer services, only a central sales team. I have contacted the central sales team too, to escalate the situation & there is never a manager to hand. Any time you call the manager is in a meeting or out on a break. You are always told they will ask them to call you, it never happens though. Up until this point I had been impressed with Douglas Allen. Now, I wouldn’t use them ever again. It’s a headache no-one needs, less so when dealing with health issues, which the local branch are aware of. So disappointed.
Dear EmmaThank you for your comments and we are sorry to learn that you have been dissatisfied with some aspects of the service that you have received from Douglas Allen. We understand that you have since been contacted by our Operations Director and your concerns have been resolved.Should you wish to discuss anything further, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
5/5
TrustpilotVery friendly & helpful to my meeds
Michelle is of bubbly charachter & totally made me feel at ease @ advertising my property . I hope the team manage to sell as it has been on the market for along time and need to sell quickly. Let's hope Douglas Allen finish the good job they started.
Dear Mrs Morris,Thank you for your kind comments regarding Michelle. I would bet that there's not a more caring and charismatic estate agent around and feel sure that she will get the positive result that you desire.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
GoogleThe service received from Douglas Allen has been brilliant, more specifically from Luke who was insightful, patient and the level communication was greatly appreciated through the many question asked. For that kind of customer service I would 100% be back to see him for any assistance.
Hello Samm, Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that our team provided you with an excellent service. Many thanks, Douglas Allen
5/5
TrustpilotThank you
I would like to thank all the team at Douglas Allen Chingford for their hard work and helping me through what could have been a stressful time. I have now moved into my new home and James Jake and Jess were fantastic all the way through my purchase.
Dear Mr Smith ,Thank you for your positive comments regarding James and the team in my Chingford office. I hope you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotGreat service, Chingford
Great service,Thank you to James Jess Jake and Katelin, after a traumatic time with another agent they came to our rescue.We have just moved this week and there service was impeccable. We are so happy we chose them as we can finally move on with our lives.Jeff
Hi Jeff and Sue,Thank you for posting your 5 star review regarding James, Jess, Jake and Kaitlin in my Chingford office.It was nice to see that they came to your rescue in your moment of need and that fact that as you say you can now move on with your lives and as out TV advert says make some more memories.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotThank you
We just wanted to say thank to Aseena for her help with finding us a new home. Aseena was really helpful and proactive in showing us suitable properties in the area. Also a thank you to Tanya who has really helped facilitate the purchase with the solicitors and mortgage broker. They have both made our purchase of a property with Douglas Allen an enjoyable one.
5/5
GoogleDouglas Allen have been very helpful to date, the purchase of my mobile home went through smoothly with no hitches
5/5
GoogleI have been dealing with George while trying to find a new property to rent. He has been very helpful and accommodating since the start of the process.
5/5
TrustpilotFantastic team, great purchase!!
Fantastic team, from viewing to completion the whole process was really smooth and any complication or issue was resolved efficiently and promptly.Special thanks to Jake and James as well as the rest of the team at Douglas Allen in Chingford. Could not reccommend them enough. Thanks again.
Dear Kash,Thank you for taking the time to post your 5 star review regarding Jake and James in my Chingford office.I am pleased to see that from start to finish the service you received was good and things all went smoothly.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotEast Ham
The service at East Ham branch has been excellent.As a first time buyer we were a bit lost but they made the whole process easy to understand for us.Maureen was always quick to respond and happy to answer any questions.Highly recommended.
Good afternoon Antonio, Thank you for taking the time to write us a lovely review. We are so pleased that are team where able to help you in your first property search. I'll be sure to pass on comments. Kind regards,Danielle
5/5
GoogleVery happy with the support and guidance I have received from Kieran he has explained everything in detail and has always made time to help guide me through the sale of my property Very reliable and very helpful Thank you for all your help Kieran
Good Morning Billy, Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass on your kind words and thanks to Kieren and the team! All the best, Douglas Allen
5/5
TrustpilotChingford Branch
Chingford branch have been brilliant especially Jessica who was always really helpful. We used the recommended Solicitors who could be a little difficult to contact but Natasha made up for this, she always returned our calls and kept us well informed.
Good afternoon Clive, Thank you for taking the time to write your review- particularly your kind words regarding Jessica and Natasha. I will be sure to pass your comments along. Kind regards,Danielle
5/5
GoogleWilliam went above and beyond to help us. Great communicator, great personality and was very accommodating
Thank you for taking the time to leave a review. Best wishes, Douglas Allen
5/5
TrustpilotAndy
Andy, Steve and Khaleesha were excellent to deal with throughout the process. They were very professional and friendly. Always on-hand to answer any questions we had and help in any way. I would recommend them and be happy to use them in the future.
Dear Alex,Thank you for your kind words and 5 Star review of our Woodford Green team, they will be delighted with your recognition.Kind regards,Jon Holden - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Douglas Allen Basildon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
