Trusted Agent profile · Basildon
★★★★★
1,998 reviews across 2 platforms
67 Southernhay, Basildon, SS14 1EU, SS14 1EU
Part of Douglas Allen, see every office.
Douglas Allen's office in Basildon, at 67 Southernhay, is rated 4.7 out of 5 across 1,998 reviews on two platforms, including 239 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Douglas Allen Basildon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
GoogleLuke, was a great help in trying to find me my perfect house. Thank you Luke
Thank you for your 5-star review, Samantha! We're pleased to hear that Luke was able to assist you in finding the perfect house. Your kind words mean a lot to us and we’re glad to have been part of your journey. Best wishes, Douglas Allen
5/5
TrustpilotExcellent professional service
Jill, Carl and the team at the billericay branch were excellent . Very professional and we instantly felt at ease following a very poor experience with a competitor. There is no doubt that you are more expensive than your competators however we are confident that the property will sell in their hands Tony who took the photographs consulted us throughout the process So a very good experience all round
Dear Mr & Mrs Armitt,Thank you very much for your kind comments relating to our Billericay office and in particular to Gill, Carl and Tony, they will be delighted to hear how their efforts have impressed you so much compared to your with experience another agent.I am confident in Gill and her team being able and most willing to secure a successful sale of your home.Regards, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotExcellent service from Walthamstow team
After instructing DA Walthamstow to sell our property we have been very impressed with hign level of customer service from Christian, Casey and the team.A special mention needs to go to Christian who has gone above and beyond helping us sell our property! We chose Douglas Allen over other estate agents because of Christians enthusiasm and professionalism and would happily recommend to others. Keep up the good work!
Hi Kelly,Thank you for your kind comments regarding Christian and Casey, It's great to hear that our staff have gone above and beyond to help you. I hope that your sale goes through smoothly and you will be happy in your new home.Thanks againRob WadeAssociate Operation Director
5/5
GoogleIf you need to sell your house use this agency. Our house was on the market for 9 months already when we contracted them. They were very friendly and explained clearly what are they going to do to sell our house quickly. We were kept up to …
5/5
TrustpilotI just want to thank Hasan and Maureen…
I just want to thank Hasan and Maureen I had a very good experience especially that I’m selling after 35 years and I like the fact that when I call somebody picks up Also hasan has helped me EVERYTIME I call and I can’t thank you enough Thank you Maureen, Hasan, kash, Nasir and Riana brilliant work
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotThe service I received from Stephen Ford
The service I received from Stephen Ford was exemplary especially with all the problems further down the chain he kept me updated and always ready to assist he certainly went beyond the call of duty I was extremely grateful to him for his care and attention in what proved to be not an easy sale with the chain complications.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotExcellent service
We have been looking for house for a while. Since I started my house hunt with Douglas Allen I am confident that soon we will find our dream house. Douglas Allen Chadwell Heath staff is experienced, proactive and friendly. Emma is a brilliant member of the team and always available if we need her expert advise. I highly recommend Douglas Allen and Emma for buying and selling services.
Dear Mr Faheem, I am pleased to see that Emma at Chadwell Heath is helping to find you a property and delivering on our companies promises, We remember that when you are looking to buy your dream home their are many hurdles to overcome, as you state we are there to help in every aspect of your move. I am sure the team will do everything to find you your dream property and I would like to wish you all the best.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotSale
Rachel and the team were brilliant. Living so far away from the property as i was selling on behalf of my father added extra complications which they dealt with brilliantly, to a point that this was the easiest sale i have ever had. They even found other agencies who could help with the contents making it so easy for me when i visited to sort out personal items.
Dear Mr Daly, Thank you for your feedback on our Chigwell office especially Rachel, I will pass your comments on to her, it is very important as an industry to remember that we are not selling someone's property and that we are actually helping them with all the intricate parts of the move. it is always great to receive feedback where this has been appreciated and worked well. I can see that this was the easiest sale that you have every had, if you know any other people in an area we cover we would love to offer them the same level of service.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotAmazing help
Shawn from Douglas Allen East Ham was amazing! He sold our elderly hoarders cousins house in only 4 days! He went way beyond his duties as an estate agent to help out in whatever way he could. Thank you Shawn for all your help, this sale was not an easy one and not for the faint hearted! Very pleased with the service. Again thank you.😀 The Evans Family.
Dear Evans Family,Thank you for your comments about Shawn and East Ham team, I am pleased to hear that Shawn has gone beyond his duties to really help you with the sale this property.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotWill Nash
Will Nash is an excellent advisor. He has advised us on a few mortgage purchases over the years. He has always been attentive, accessible, professional and knowledgeable. He is quick to respond to any doubts or questions you may have - whether that is mortgage related or more generally related to the property purchase process. We have enjoyed working with Will and will do so again without hesitation.
Dear Pradeep,Thank you so much for your 5 Star assessment of Will Nash, we welcome you to return when you next expert mortgage advice and help.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotA big thank you to Abbie and Chloe at …
A big thank you to Abbie and Chloe at the Basildon Office for getting my flat rented so quickly.They were both professional and friendly to work with and I was particularly impressed with their regular communication and support during the processIt was a real pleasure to work with both of them and should an opportunity arises in future, I wouldn't hesitate to work with them again.....Regards Ray
Dear Mr Patel,Many thanks for your kind comments and 5 Star review of our Basildon Lettings team. Both Chloe and Abbie are true professionals and have real passion for their roles and will be delighted that they were able to help so much with letting your property so quickly with minimum of fuss.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDouglas Allen review
We are very happy with the professional and friendly service we have received so far regarding the taking on of our property. Everything has been done efficiently and quickly with always our interests at heart. The Barkingside Manager Les Carter and all the staff connected with the company have been a pleasure to deal with. We would have no hesitation in recommending Douglas Allen to all future vendors.
Dear Mr & Mrs Bernstein,Thank you very much for your valued feedback. I am glad you found Les and his Barkingside team such a pleasure to deal with, providing the highest level of customer service is a priority of ours and it's good to hear that we have succeeded in this respect on your behalf.I wish you every success with your move.Regards, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotDouglas Allen, Barkingside branch. Well done boys
Fantastic service from Joe and team from Douglas Allen, Barkingside branch. Pleasure to deal with, thanks very much !Joe has been fantastic from start to finish on my new purchase!Always got back to me when he said he would, updated me throughout and nothing was too much trouble and always went above and beyond for me.Would highly recommend - I'll be using again for sure!
Dear Mayooran, Thank you for highly recommending the service of the Barkingside office especially Joe, as a company we fully appreciate that being available and ensuring we are in contact throughout a sale really helps all the clients fully understand what is happening and keeps them informed. I will pass on your comments to Joe and ensure he continues to offer this service to all his clients moving forward.We all look forward the helping you or anyone you know again in the future.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotWe would recommend Douglas Allen
From beginning to end Douglas Allen were a great agent to sell our property with. Stevens valuation helped us achieve a sale value in excess of £100,000 above a previous agents valuation 2 months earlier. Steven & Ash were always there to support us if needed and they never failed to return telephone calls. Thanks for all your support.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GooglePhebi was very professional and amazing during our transition. Would recommend her services for excellent customer care.
Good Morning, Thanks for your review, we're delighted you're happy with our service. We love hearing positive feedback from our clients, we'll pass your kind words along. Thanks again, Douglas Allen
5/5
TrustpilotWithout the help from Steve at Douglas…
Without the help from Steve at Douglas Allen I don’t think Our very long drawn out house sale would of actually happened . He helped us every step of the way and without his help and support it would of been very stressful . Thank you Steve and all the team that contributed to making this happen x
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleDouglas Allen are as professional as it can gets when it comes to estate agents. Myself I am in search for my ideal property, and William Johnston has been so helpful and professional on his roll and every week managed to come with at least one or two properties for me to have a look at, I just want to say how grateful to him and to all Douglas Allen team. Keep up the good work as it always pays out. Adel
5/5
GoogleI have recently sold my property using Douglas Allen with Greg Wade and Caroline Savory being the Agents. Which is the company that helped me buy my property in the past. Their professionalism and friendly approach has been a great help and moving can be a very stressful. They have always been available to answer questions and made life a lot easier for my sale. I would highly recommend Douglas Allen without a doubt. Thank you to all staff whom have been great. Excellent customer service.
5/5
GoogleA massive thank you to the Douglas Allen team. The thought of buying a house and going through the process for us was difficult. We had some ups and downs however, Luke and Phebi have always been happy to help us! A massive shout out to you both and thank you for your time and effort! You’ve both been so patient and helpful in our journey!
Good Afternoon Luan, Thanks for your review, we're delighted you're happy with our service. We strive to help our customers through what we know can be a stressful time. We're delighted that we were able to provide you with an excellent service. Best wishes, Douglas Allen
5/5
GoogleThank you, Phebi and team. I highly recommend, 5* Always available when I needed more information and very proactive.
Good Morning, Thanks for your review, we're delighted you're happy with our service. We're honoured to hear that you would recommend our services to others. Many thanks, Douglas Allen
5/5
TrustpilotAndrew Bilby
Andrew Bilby is our hero!He used his expertise from his years of experience in gettingcustomers like myself who were unsure of what to do, their dream home.He kindly kept us up to date with all his communications with our buyer and put our minds at ease.I would recommend Douglas Allen to all home buyers/sellers!I would recommend Andrew Bilby, everyone!You'll be in good hands and relaxed.
Dear Mr Harrison, Thank you for adding your thoughts on Andrew Bilby one of our sales progression team, as you say they all have many years of experience helping top ensure that everything is followed through to ensure that once a buyer has been found this proceeds to a successful move whilst keeping everyone fully updated and as you say putting your minds at ease.I wish you all the best for the future and look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotDouglas Allen- East Ham
I was extremely impressed with the service I received from Douglas Allen East Ham. From my first enquiry in branch to completion, the whole process was seamless and stress free. I want to say a massive thank you to Natasha Facer, Hassan Anwar, Maureen Grey and Andrew Bilby for all their hard work and ensuring the speedy sale of my home. I would definitely recommend them.
Dear Ms Joseph,Thank you so much for your kind words and 5 Star rating following the sale of your home through our East Ham office. Maureen and all her team will be glad they made such an impression and were able to help.Thank you also for putting your faith in Douglas Allen and I am delighted that your decision very much seems to be the right one!Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotBilal Chadwell heath customer service
Hi we have been so far happy with the service in Chadwell heath branch. All staff have been really helpful. Bilal from day one his customer service been excellent . keeping us update and helping us view houses. He Has been very helpful and understanding. We actually came to Chadwell heath branch because of Bilal. His customer service was very good.We have sold our property through Douglas and Allen in Chadwell heath branch.we are now finding our property now.
Hi Shahjahan,Thank you for leaving a review! We're delighted to hear how happy you are with the service you've received from our team in Chadwell Heath and how Bilal in particular has supported you with his help and understanding throughout your journey.Best wishes,Douglas Allen.
5/5
TrustpilotI purchased my first home with Douglas…
I purchased my first home with Douglas Allen and my sales progressor, Nish Zafar, was just fantastic. So helpful, and so communicative and responsive. She really made the experience so much better and always went extra mile. Thank you!
We are so happy to hear about your positive experience with us during such an important milestone! It is wonderful to know that our team's dedication made a significant difference. Thank you for sharing your kind words.
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Tell us what you need and we'll put you in touch. Douglas Allen Basildon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
