Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHelpful all the way through the sale
Helpful all the way through the sale. Chelsey was a great sales progressor and kept us up to date all the way through the process and Alex was always at hand to pick up on anything throughout the process. would recommend.
Robert · 7 August 2017
Agent replied · 28 October 2024
Dear Robert, I am pleased to hear that Chelsey and Alex have offered the level of service throughout the sales process, both keeping you informed of what is happening but also giving you the advice and assistance needed. We always remember that moving home can be very complicated with lots of hurdles to jump, being there to ensure this is actioned is certainly our aim.I wish you all the best for the future.Kind regardsPaul Ingleton Associate Operations Director
★★★★★ 5/5
GoogleWe had a great experience with Demi from Douglas Allen in wickford. She was really thorough and understood our needs when looking for a house for our family. She kept us updated and worked hard on our behalf. We would definitely work with her and the team again.
Susan · 25 May 2024
Agent replied · 22 October 2024
Hi Susan,
Thanks for leaving us such a lovely review, we really appreciate it. We'll make sure to pass your kind words on to Demi for you!
All the best, Douglas Allen
★★★★★ 5/5
TrustpilotThank you!
A massive thank you to the team at Douglas Allen East Ham. Maureen and the team sold my property in record time. A special thank you to Andrew Bilby who went above and beyond to ensure the sale went through smoothly.
Shobad · 18 October 2016
Agent replied · 28 October 2024
Hi Shobad,thank you for your comments regarding my East ham branch. I sounds like you needed to sell quickly and the team rose to the challenge. Andrew takes great pride in his role to help people finalize their dream move.Thanks againRob wadeAssociate Operations Director
★★★★★ 4/5
GoogleWhen trying to sell our property, Douglas Allen, in particular Alex Harding at the Wickford Branch we’re professional , understanding , and gave us good advice. He got to understand us , our family and our requirements.
We would highly recommend them
Karen · 23 October 2023
★★★★★ 5/5
TrustpilotI recently sold my property through the…
I recently sold my property through the Walthamstow branch of Douglas Allen.I had used two different estate agents previous to this with no luck but my house sold within a couple of weeks of going with Douglas Allen.I have mainly been dealing with Ameer and Maria and they have been really helpful. This is the first time I have sold a property so don’t really know the process but they have helped me through every step of the way and I have been able to go into branch (COVID safe) and they have helped me go through any paperwork I didn’t understand.Everyone in branch are really friendly and happy to deal with any queries.For anyone not sure which agents to go with when selling their property I would highly recommend these guys
Clare · 3 April 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotNasir, East Ham branch.
We have been helped in the search for a new home by Nasir at the East Ham branch. Absolutely amazing customer service and professionalism has been core to all his conduct with us. He took the time to listen to what it was that we were looking for and thereafter arranged viewings which were suitable- this is in contrast to other estate agents. He has been patient with questions and queries we have constantly been throwing at him, always taking the time to answer without making us feel the troublesome customers we are- genuinely a lovely competent member of staff and evidence of the excellent recruitment at Douglas Allen. The team leader Maureen and the rest of the team seem lovely too. Ten out of ten :)
Mad · 22 March 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotWalthamstow house sale
An excellent service from the Walthamstow branch. Selling my house was stress free and efficient. Ammer was a great help with every aspect from viewings through to exchange and completion. Would definitely recommend and use again
Debi · 17 January 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 1/5
TrustpilotI DO NOT RECOMMEND Douglas Allen Walthamstow
We were introduced to Douglas Allen Walthamstow via the Co-Operative Probate Service and Movewithus. We instructed them to sell our property. I wish I could find something positive to say about Douglas Allen Walthamstow and the Branch Manager but there is nothing. They completely wasted our time for over three months. We gave them notice and took our business else where. We instructed another estate agent, whose fees were cheaper, and they achieved a higher sale price, so we ended up being £12,000 better off. I DO NOT recommend Douglas Allen Walthamstow.
C · 1 March 2021
Agent replied · 28 October 2024
Dear C MThank you for leaving a further review following your previous comments in October 2020. Naturally we are disappointed that you have been dissatisfied with the service provided and we would appreciate the opportunity of looking into and responding to your specific concerns. In order for us to do so, we would kindly ask that you provide full details of your experience to our Customer Relations department on either 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotFive star agency and five star staff
From viewing of the property to the day of receiving the keys, I found DOUGLAS ALLEN staff very very helpful. Special thanks to Tanya, Sarah and Robin for all your help during the process of purchase our house
Usmangani · 20 December 2018
Agent replied · 28 October 2024
Dear Usmangani,Many thanks for your 5 Star review of our Chigwell office, Tanya, Sarah and Robin will be delighted they were able to help you buy your new home.On behalf of them I wish you many years of happiness there.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotBasildon Branch
Jodie and Joanna from the Basildon branch have been very flexible and gone the extra mile to get my property rented out as quickly as possible under difficult circumstances. I recommend using them if you are a landlord looking to rent out properties quickly and professionally
NH · 14 June 2024
Agent replied · 28 October 2024
Hi,
Thanks for your kind words about our Basildon branch. We'll pass your excellent feedback onto Jodie, Joanna and the team.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotI would personally like to thank the…
I would personally like to thank the Basildon Douglas and Allen team for their assistance, especially Chelsey Baldwin and Lucy Christopher, they were very tentative and helpful, we are very grateful for her help
Jamie · 8 August 2020
Agent replied · 28 October 2024
Good afternoon Jamie,Thank you for your kind review regarding our Basildon office, especially Chelsey and Lucy. We are glad to hear that they were able to help and support you throughout your experience. I'll be sure to pass along your comments, Kind regards,Danielle
★★★★★ 5/5
TrustpilotBarkingside branch
A big thank you to all the team at the Barkingside branch, especially Daniel, Keith and Lynburge. The sale of our house went extremely smoothly and we were very happy with the professional and courteous service we received. Thanks again
Lynn · 17 December 2015
Agent replied · 28 October 2024
Dear Lynn,Thank you for your kind comments regarding Dan and his Barkingside team with regards to selling your home, they will all be delighted that they could prove to you that our customer care and marketing strategy really is second to none.Many thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAll the team at Douglas Allen East Ham…
All the team at Douglas Allen East Ham were great! Really informative and knowledgable and didn't make us feel that we were asking silly questions. Very professional and friendly, our house sold quickly via a well-attended open day.
Rockall · 25 June 2018
Agent replied · 28 October 2024
Dear Rockalj, Being informative and knowledgeable and being able to be on hand to answer any questions are always the key parts of helping clients through what can be a confusing time. House moving can feel difficult unless we are on hand to deal with any concerns that may arise. I am pleased to see that you achieved a buyer at your well attended open house, Open houses are there to reduce the number of times we need to visit your home, saving you have to keep cleaning and tidying also helps to build competition between buyers ensuring we maximise the price and give you a great choice of buyer. Thank you for taking the time to add your comments and I wish you all the best for the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
GoogleWe are selling our parent's house with Douglas Allen, Alex came to visit to the house just before Christmas and we were very impressed with his knowledge and professionalism. The house sold quickly and the whole process so far has run very smoothly. Would not hesitate in recommending.
Amanda · 25 April 2024
Agent replied · 22 October 2024
Good Afternoon Amanda. Thank you for taking the time to leave a review. Our goal is to help our customers through what we know can be a stressful time, especially at Christmas and so it's great to hear how fantastic our staff member Alex has been throughout your experience. All the best, Douglas Allen.
★★★★★ 5/5
TrustpilotExcellent service from Maria at Douglas Allen
Excellent service from Douglas Allen, Maria especially. She sold our house in a weekend! Maria was also, friendly, professional and extremely efficient, knowledgeable and kept in communication with us. All in all a great service.
Stan · 22 January 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleDouglas Allen's service has been outstanding. From our very first interaction, Lucy, Demi, and Caroline have been friendly, professional, and honest. Their efforts on our property have been focused and exceptional. Lucy, Demi, and Caroline are genuinely wonderful to work with.
Nicola · 23 August 2024
Agent replied · 22 October 2024
Hi Nicola,
Thanks for your review, we're delighted you're happy with our service. We'll be sure to pass your kind words on to the team!
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotHouse Sale
A big thank you to Les and all his team at the Chadwell Heath office for helping us with a long and drawn out house move.Special thanks to Chelsey Baldwin who kept us informed throughout. She is a star.
Mr · 24 November 2016
Agent replied · 28 October 2024
Dear Barry, thank you for taking the time to add your feedback about Les and the team at Chadwell Heath, I am sorry that the sale seemed to be drawn out, but I am pleased to see that the team and Chelsey our sales progressor kept you informed throughout, whilst there are occasions where a sale is drawn out for various reasons, being kept in touch proves that all is being done to help you move as soon as possible.I would like to wish you the best for the future and if we can be of any further assistance, please let us knowKind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotWalthamstow team Ella ,Ben ,Maria and …
Walthamstow team Ella ,Ben ,Maria and Faisal were very friendly and very helpfull with all clarity helped me to become homeowner for the first time in my life. I would definitely recommend them to all of my friends.
Mexhit · 30 January 2018
Agent replied · 28 October 2024
Hi Mexhit,Thank you for your comments regarding Ella, Ben,Maria and Faisal in the Walthamstow. Our aim to "Help our customers achieve their dream move"I hope you will be very happy in your new home.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotAbbie Wilson
Abbie Wilson was really helpful and I couldn’t of asked for anyone better to help me with my move. Really professional and a credit to the company. Thanks again for making it an easy move. Aaron serrant
Aaron · 9 November 2018
Agent replied · 28 October 2024
Dear Mr Serrant,Thank you very much indeed for taking the time to post this 5 Star review of the service given by Abbie of our Basildon Lettings team, she will be delighted she was able to help you make a smooth move.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotFantastic estate agents!
I couldn't have asked for a better estate agents to help. So friendly, helpful, and professional! We got viewings in the next day after registering. Thank you Maureen Grey for everything!I would Definitely highly recommend Douglas & Allen!
Shuby · 16 January 2018
Agent replied · 28 October 2024
Dear Shuby, Thank you for recommending us highly, the aim of our service is to ensure we always work professionally yet remembering that every client is different and needs us to work in that way. Helping people is our way, this means we can ensure everything goes smoothly from start to finish.I wish you all the best for the future and look forward to helping you again some time in the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
GoogleI enquired about a property on Monday and Phebi was quick, efficient and super friendly and arranged the viewing for Thursday. She was punctual when we met me at the property. She's the nicest estate agent I have come across
Chef · 23 October 2023
★★★★★ 5/5
GoogleI couldn’t recommend Douglas Allen enough. They made the process smooth and simple for us as first time buyers and completed our purchase as quickly as possible. A particular thanks to Terry, Andy, and Natasha for all their hard work.
Lewis · 23 October 2023
★★★★★ 5/5
GoogleI would like to say a big Thank you to all at the Wickford branch who helped me through a very difficult time while selling my mums bungalow.I found everybody very friendly and understanding and very professional.I would recommended this estate agents to anybody buying or selling their property as you will get brilliant support all the way through from day one. Thank you everybody you all made something that can be so hard seem so easy. Bless you all.
Sharon · 23 October 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotWANSTED BRANCH! Well Done!
Brilliant! had my sale fall through with two other agents but Douglas Allen helped pull it through and we completed today, THANK YOU from the bottom of my heart to everyone, in particular Janine, Nathan, Matthew! TRUE STARS!
M.uddin · 7 September 2017
Agent replied · 28 October 2024
Dear M. Uddin,Thank you for posting your review regarding Janine , Nathan and Matthew in my Wanstead Office. I hope you will be happy in your new home and hope when you come to sell up again you will come to us first !Thanks againRob wadeAssociate Operations Director
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