Trusted Agent profile · Basildon

Douglas Allen Billericay reviews in Basildon

4.7

★★★★★ Excellent

1,899 reviews across 2 platforms

Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH

Douglas Allen's office in Basildon, at Cumberland House, is rated 4.7 out of 5 across 1,899 reviews on two platforms, including 146 Google reviews rated 4.8.

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4.8 / 5

146

Reviews on Google

This office

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1,753

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Basildon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Cathryn Martin

I am delighted to recommend Douglas Allen and especially Cathryn who answered my numerous questions about properties on sale which she was kind enough to advise of. Although I did not purchase from this estate agent, I was very happy with their prompt service and especially Cathryns willingness to accommodate my viewing days and timings. I wish her and all of Douglas Allen well and should you choose to use their services, you will be impressed with their professionalism.

R · 21 January 2016

Agent replied · 29 December 2024

Dear R Morison,Thank you very much for your 5 Star review of our Brentwood office and in particular Cathryn Martin, our Sales Advisor. Cathryn will be delighted that she has created such a positive impression with you at what can be such a stressful time.If ever you need our help please do not hesitate to contact us and I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Will Nash

Will is an excellent mortgage advisor. Easy to deal with, reliable and very keen to provide advice on the best products for specific mortgage needs. It is immediately apparent that Will is highly knowledgeable and experienced in the mortgage industry. I am working with Will for the second time. This is because he makes the usually tough and drawn out mortgage process as simple as possible while making sure I know everything I need to know. Very happy customer.

Ben · 8 January 2016

Agent replied · 29 December 2024

Dear Mr Hardy,Thank you for your kind comments, Will is indeed exceptional and I am glad he was able to help you as much as he has done for numerous of our customers.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Great service from East Ham and Riana

I really cannot recommend Douglas Allen enough, especially Riana in the East Ham office. Although we didn’t end up purchasing through her, she was really helping prior to us finding our home, very informative at viewings and even after we had our sale agreed via another agent. It was really refreshing to come across an agent who was genuinely interested in helping us. A credit to the team!!

Millie · 19 August 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Great team, great service.

Lucy Christopher and her team at the Basildon branch have been really great and helped us get through the difficult process of getting our late Mum's house on the market. They handled the process with sensitivity and kindness. They managed to find a buyer at a particularly difficult time in the housing market. Thank you to all those involved.

Linsey · 7 November 2022

Agent replied · 29 December 2024

Hello Linsey,Thank you so much for your kind review. We're so pleased to hear that Lucy and the Basildon team were able to help you through the sales process during such a difficult time.Best wishes,Douglas Allen

5/5

Google

I had the pleasure of meeting Anthony and Bradley in the Billericay office as I am looking to sell my investment property on the high street. They were very knowledgeable of my block and gave me recent sales prices of the properties they have sold. They also took the time to sit with me and go through the best approach of selling my property. I cannot wait to start working with them! Highly recommend

Mr · 22 November 2024

Agent replied · 11 November 2024

Good Morning, Thank you for taking the time to leave such a detailed and lovely review. We're delighted that you chose to sell your property through our estate agency. We look forward to working with you in future. Thanks again, Douglas Allen Estate Agents in Billericay

5/5

Google

Thank you Natasha Mercieca and the lovely estate agents at Douglas Allen for helping me with my property purchase - it was stressful but Natasha put my mind at ease every step of the way and was relentless in pushing the sale through at the final hurdle.

Samuel · 25 October 2023

Agent replied · 24 October 2024

Hi Samuel, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Natasha, and the rest of the team has been whilst purchasing your property. Best wishes, Douglas Allen.

5/5

Trustpilot

Abbie and Chloe have been...

Abbie and Chloe have been absolutely amazing. Both so friendly and lovely and made the experience of moving so easy and as stress free as possiible. Abbie is always in touch and let’s us know we are always free to call with any questions even the most silly to any problems we might have in the future. Couldn’t recommend them highly enough. Both fantastic ladies and if I have the opportunity will be sending people their way!

Shaunii · 5 March 2018

Agent replied · 29 December 2024

Dear Shaunii, It is so good to hear that your experience with the Lettings team in Basildon helped you make your move as stress free and easy as possible. Being in contact and available to help with any questions or concerns you may have will always make the experience a pleasure rather than open up any concerns.I wish you all the best in your home, you know where we are if we can help any further and as you say we look forward to helping anyone else you knowKind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

I’d like to say a big thanks to Richard…

I’d like to say a big thanks to Richard and all the team at Woodford for helping us find our new home, the service we received was brilliant, after our purchase fell through with another agent, he took the time to understand what we wanted and gave some good advice, showed us some great houses and they turned a stressful time into a positive experience, I couldn’t recommend them highly enough. Puts other agents to shame

James · 23 November 2018

Agent replied · 29 December 2024

Dear Mr Holdforth,Thank you very much indeed for your kind words and 5 Star review of our Woodford Green office and in particular Richard there. He will be absolutely delighted he was able to help you find your new home and move forward in life.On behalf of the whole team I wish you many years of happiness there.Kind regards,Jon Holden - Managing Director

5/5

Google

Freddie has been great to work with. His communication regarding my purchase has been great, regularly keeping us up to date with any changes and advising us where possible. His help has been greatly appreciated. I would highly recommend working with the Billeracy team.

Whitz · 29 December 2023

Agent replied · 24 October 2024

Hi Whitz, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Freddie, has been and how well he's kept you up to date and offered advice where necessary. Best wishes, Douglas Allen.

5/5

Trustpilot

Chelsey Baldwin

All of the team at Douglas Allen Basildon have been great, friendly and professional. Sales Progressor Chelsey has been professional, encouraging and helpful all the way through a difficult and extremely long drawn out sale and purchase. She always returned my calls when asked to, made many more on my behalf and she made many a stressful problem easier to bear with her positive outlook and upbeat sense of humour. I would highly recommend Douglas Allen to anyone.

Francesca · 22 August 2016

Agent replied · 29 December 2024

Dear Francesca, thank you for the feedback on Chelsey from the Basildon office. We are fully aware that delivering on promises certainly helps during a stressful sale period, I am pleased that her sense of humour and upbeat approach certainly helped. As a company we have specialists to assist with the sales progression and ensure that wherever possible the sale is progressed as quickly as possible.Thank you again for taking the time to give us your feedback.Kind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

Excellent service provided by Stephen and the Team at Douglas Allen

Excellent service provided by Stephen Ford. Stephen was a huge help in selling a property for us and went over and beyond to make sure that our property got sold. With buyers delaying matters, and all sorts of logistics going wrong, Stephen and the team were there on hand to go the extra mile to help us achieve our goal. Thank you to Stephen and the team!

Zara · 26 August 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Thanks Douglas Allen Woodford

Thanks Douglas Allen Woodford I had a few agents round to see my home. I chose Douglas Allen as they seemed to know the market the best and had a lot of evidence to support their figures. I was really pleased with the service throughout and once I had sold they continued to update me right up until I handed over the keys. Special thanks to Steve and Keith who were the key players in my move.

Jessica · 30 September 2017

Agent replied · 29 December 2024

Dear Jessica,Many thanks for your 5 Star review regarding the sale of your home through our Woodford Green office. Steve, Keith and the whole team are not only local experts in the true sense of the term having worked in the local area for many years, they are also extremely passionate about what they do too with a complete focus on helping our customers through what can at times be a stressful period.On behalf of us all, thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Douglas Allen were a nice company to …

Douglas Allen were a nice company to deal with. They were not your typical pushy agent but they were assertive. There were a few problems throughout the legal process once we had sold but Keith took each one in his stride with Steve taking a hard line with our buyers when they started delaying the process. It all fell back into place with a no nonsense approach and we moved last month. Very grateful to you all.

Paul · 28 September 2017

Agent replied · 29 December 2024

Dear Mr Williams,Thank you very much for your review and your 5 Star rating of our Woodford Green office, in particular Steve and Keith. Both are true 'property professionals' and would see it as their duty to make your move as stress free as they possibly could.We never fail to realise there are many agents for you to choose from and I am delighted to hear that your decision to place your faith in Douglas Allen has been vindicated.Sincere thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Brilliant Service

We received brilliant service from Michelle and the team at Chadwell Heath branch.when we put our house on the market recently.Michelle came to our house and explained everything and answered our questions, made filling the forms easy & on our open days Michael, Adrian & Leyla were excellent with the viewers making everything very easy for us. We would have no hesitation in recommending Douglas Allen Chadwell Heath to friends & family first class service. Mary O'Driscoll

Customer · 28 July 2016

Agent replied · 29 December 2024

Dear Mary, thank you for taking the time to comment on the service that you have received from our Chadwell Heath office and the staff named. It is always our aim to ensure we make the moving process for clients as easy as possible, looking to help them from the day we first meet right through until completion. It is also great to hear that the open day was a complete success which is a excellent way to ensure that we maximise the interest and reduce the stress for all involved.Kind regardsPaul IngletonAssociate Operation Director

4/5

Trustpilot

Barkingside estate agents

This is our first house purchase and we have been very happy with Douglas Allen Barkingside branch. Ummad was the person that we first met when viewing and felt straight away that he was someone that could trust and he knew a lot about the property. There were some teething problems, however we were reassured by Ummad and Daniel. We would recommend Douglas Allen as a good all round estate agent and their local knowledge was excellent.

Jon · 17 June 2016

Agent replied · 29 December 2024

Dear Mr Saltmarsh,Thank you very much for your kind comments regarding our Barkingside office, Dan and Ummad will be genuinely pleased they were able to help you successfully purchase your first home.On behalf of all of us I would like to wish you many years of happiness there.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Excellent service from Douglas Allen, Chadwell Heath Branch

I had a really positive experience buying multiple properties with the Chadwell Heath branch of Douglas Allen, particularly in comparison to some of the other estate agents in the area. The phone was always answered, calls always returned and there was a good level of communication throughout the entire process. Ben and Emma were particularly helpful and made me feel like a valued customer. The branch run a very efficient and friendly service and come highly recommended!

Niaomi · 7 February 2016

Agent replied · 29 December 2024

Niaomi, I am pleased to hear your feedback and the experiences you have had with the Chadwell Heath office, we always strive to ensure that our service is at the highest level possible and work with our clients to ensure that we help them wherever possible. One of our key aims is to ensure that we keep in regular contact with clients and return calls aiming to reduce the stress levels and making the move as smooth as possible. Thank you for taking the time to add your feedback and we all look forward to helping you and your friends and relatives again in the future. Kind regards Paul Ingleton Associate Operation Director

5/5

Trustpilot

Thank you Janine!!

Just wanted to say a huge thank you to Janine Briggs (wansted office) Janine has been instrumental in securing our new home. It was a complicated and frustrating transaction but Janine was calm, efficient and proactive throughout the whole process, keeping us updated at every hurdle (and there were a few!!) We are very grateful to Janine for going above and beyond the call of duty during an extremely stressful time. Sterling work Janine.. thank you!!

Sarah · 11 August 2017

Agent replied · 29 December 2024

dear Sarah,Thank you for making your kind comments regarding the unsung hero that is Janine in my Wanstead office.Janine has so much experience and knowledge in the sales progression field that she now plays such a major role in what we do.Thanks againRob.wadeAssociate Operations Director

5/5

Trustpilot

Michelle Idugboe from Chadwell Heath…

Michelle Idugboe from Chadwell Heath branch of Douglas Allen was great to meet and extremely kind and professional approach. I highly recommend her if you are looking to sell or buy a property.

Izzy · 30 January 2026

Agent replied · 23 September 2026

We're so glad to hear about your positive experience and kind words regarding our team member's professionalism and helpfulness. We truly appreciate your recommendation!

5/5

Google

Just to say thank you to the team and especially Caroline who was enthusiastic and energetic from the start of our sale process. Sold our home within 7 weeks of going into the market. Great job! Thank you, our new adventure begins!

Alex · 29 December 2023

Agent replied · 24 October 2024

Hi Alex, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Caroline, has been and how her enthusiasm and energy has helped you sell your home so quickly. Best wishes, Douglas Allen.

5/5

Trustpilot

Sold the house professionally!!!

I have just sold my house with Douglas Allen and I must say that Michelle and her team has dealt with professionally. Always answering my calls and dealing with the viewings very good. We have dealt with different agencies before them and with no luck. But the way they have done it, it was very good and fast. I can recommend very much. They will help you as much as they can.

Alecs · 5 November 2019

Agent replied · 29 December 2024

Dear Alecs,Thank you so much for posting your 5 Star review relating to the sale of your home through our Chadwell Heath office. I note the differences you say you experienced between us and the other 3 agents you dealt with previously and am glad Michelle and her team came up trumps. All are extremely enthusiastic about helping our customers and take immense pride in providing a premium service throughout what can sometimes be a stressful process.On behalf of the entire team I would like to thank you for your custom.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Gizem was very professional and …

Gizem was very professional and efficient in her dealings with me.I explained the type of property I was after and she stuck to the guidelines I had provided and did not try to steer me away from what I in mind. She sent multiple optipns and very quickly I found one that I really liked.She was helpful and provided all the necessary information and very very patiently answered all my questions(as a first time buyer).

Raliah · 11 December 2017

Agent replied · 29 December 2024

Dear Raliah,As you say understanding the clients needs and being on hand to help through what can be a difficult process is our aim on every occasion. I am pleased to see that Gizem has certainly helped you not only find your dream home, but also take away any concerns by being on hand to help.I wish you the very best in your new home, we will always be here to help you or anyone your know.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

Chingford Branch

I would like to thank the Chingford Branch and their continued efforts to find us our next forever family home. A special thank you and praise to Jess who in my opinion is an asset to the branch who always goes the extra mile to help and assist and a delight to speak with if you ever have any concerns or issues and very professional in her approach with a can do attitude. Thank you Jess.

Kerry · 17 April 2016

Agent replied · 29 December 2024

Dear Ms Dean,Thank you very much for your kind comments regarding our Chingford office and in particular Jess. She is someone who has a real passion to help all customers fulfil their 'dream move' and will be delighted that you have chosen to recognise her efforts with a 5 Star review.I hope your search comes to a successful conclusion soon, I am sure Jess and the rest of the Chingford team will stop at nothing to see that it does!Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Douglas Allen, Billericay. Very nice people to deal with.

We would like to recommend Douglas Allen. They have provided a friendly, honest and professional service concerning the selling process of our property. The team at Billericay have been very approachable and polite, our special thanks to Carl and Trevor. Nicolle was our Sales Progressor, she pulled out all the stops. Her ability to liaise with sellers and buyers through the chain and meet a deadline was amazing, Thanks again Douglas Allen. Mr & Mrs F

Momoving · 24 December 2015

Agent replied · 29 December 2024

Dear Mr & Mrs F, It is always very pleasing to hear that you received the level of service we always strive to achieve, I will pass on your comments to Carl, Trevor and Nicolle it is always our aim to ensure a sale goes through as smoothly as possible that is the main reason why we employ a sales progression team to work not only on your own sale but to assist with the chain helping to identify and resolve any issues. I would like to thank you for taking the time to add your review and also to wish you all the best for the future. Kind regards Paul Ingleton Associate Operation Director

5/5

Trustpilot

Douglas Allen Barkingside

I walked into all the estate agents down the high street but no one was as helpful as Douglas Allen. Ummad was very keen to help me with my search. He took everything on board and has helped me secure a lovely house. I feel like there was no time wasted. I will in future not waste my time by walking in to other estate agents I will only be using and recommending Douglas Allen Barkingside.

James · 6 November 2015

Agent replied · 29 December 2024

Dear James,Thank you very much for your 5 Star review of Ummad at our Barkingside office. We really do go out of our way to help more than anyone else. We call this 'Outpassioning' and I am delighted that you have bared witness to this and that it has impressed you so much.May I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen

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