Abbotts Basildon Sales reviews

★★★★★ 1/5

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Worst letting agents we’ve dealt with.

Worst letting agents we’ve dealt with at the Nottingham Branch - notice that all of the good reviews appear to be those who’ve had their properties sold through them. Go figure. They don’t care about tenants. When we moved into the house it was a state - mouldy freezer with an ancient tub of Ben and Jerry’s in there, dirty cooker that hadn’t been cleaned in years, greasy cupboards, nails coming out of the walls in the living room, paint all over the plug sockets, floors, carpets, and doors. Broken shed, overgrown garden, doors that don’t shut properly, skip at the front of the property, BLOOD and HAIR in the bathroom.. the list goes on.Since then, we’ve tried to get numerous issues resolved and so far we’ve had… half a fence put in the garden and a ‘cleaner’ (who was actually from an electrical company) who only ‘cleaned’ the fridge, the freezer and the cooker to a low standard, but conveniently didn’t clean anything else.The comms are terrible with this agency - told the landlord would come and fix issues and he didn’t, were given another date and he didn’t turn up, then he arrived on a Saturday without the letting agents notifying us and even tried to force entry. Complaints aren’t taken seriously and you’re spoken to like trash over the phone. No property visits after complaining, honestly it’s unbelievable. We want to move ASAP and if we can’t move by the end of our year contract we’ll go a legal route, we’ve too much evidence at this point to lose. The landlord will hopefully let us leave, worst experience we’ve ever had.

ALEXANDER · 25 September 2021

★★★★★ 5/5

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Chafford Hundred Branch

Chafford Hundred BranchWhat an amazing team , Lydia and Christine made the whole process so easy and hassle free.These two are a credit to your company and I can’t thank them enough.Thanks again ⭐️⭐️⭐️⭐️⭐️

Paul · 7 May 2021

★★★★★ 5/5

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Hello all,

Hello all,I've been with bairstowe eves for several years. Buying and selling my port folio of properties. They have always done their best for me. Lesley Jo and Chloe, at Kirkby in Ashfield, enjoy the chocs.Until the next timeYour favourite customer x

SC · 26 September 2024

★★★★★ 1/5

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Lincoln lettings!!

If I could give the letting. Team in lincoln a minus 1000 stars I would they are so unprofessional especially Fiona and Sophie! Very rude and seem to never be in the office when me and my partner call!

Katie · 12 July 2019

★★★★★ 1/5

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About 4 days ago I inquired about a…

About 4 days ago I inquired about a property near Boston UK.

Julia · 29 September 2025

★★★★★ 1/5

Trustpilot

Unprofessional

I call Bairstoweves regarding a flat that was advertised for less than 24h ( after 5 pm, and I called 09:40 am) They did not even ask me which flat I am enquiring about or the area, she just told me that is not available and hang of the phone. They either do fake advirtasement or judge people by their accents, sad and shameful.

Mary · 7 June 2023

★★★★★ 5/5

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I was happy with the service i…

I was happy with the service i received, good communication and negotiable skills. They do everything to put smile on their clients face. I was really please and happy a staff named Shahnaz wowed me with her customer service. It was top notch. I will reconmend Bairstoweves anyday and anytime.

Temitope · 29 April 2024

★★★★★ 1/5

Trustpilot

BE Purley, Incompetent, Irresponsible

Disinterested, uninformed, dismissive. Is how I would describe the "Fully managed" lettings service at the Purley branch. At one point I was asked to Google the answers to my questions. As I was an overseas landlord, I relied on the agency to alert me about issues at my property in a timely manner. Big mistake. They were usually months late to pick up any issue by which time I had heard about it from other sources and sorted it out. Also, someone whom I have never met or spoken to at the branch completely misled my tenants as to how long I was likely to be away and consequently how long they could expect the Let to be. Irresponsible and unprofessional. I had complained through the company's complaints process due to a litany of omissions on their part and they offered me £50 to close the matter. Really? If you do go with this company please be prepared to do all the work yourself.

Anand · 30 June 2021

★★★★★ 5/5

Trustpilot

Bought a house…

Bairstoweves Branch collier row We bought the house from here we are very happy because Muhammad Khan helped us alot His nature is very good and he listened to all our talk and gave us a good opinion we will tell everyone If someone want to buy a house that you must meet him he will help you ..

SOM · 13 October 2023

★★★★★ 5/5

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Excellent experience with the Biggin…

Excellent experience with the Biggin hill branch a special thank you Caroline for all her help.

Carl · 31 May 2023

★★★★★ 1/5

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Terrible costumer service all my…

Terrible costumer service all my questions had an answer: I don't know!! this is not a service is just someone answer the phone without any knowledge!!!

Tina · 19 April 2025

★★★★★ 1/5

Trustpilot

Had them round to value my properly

Pushy and persistent to the point I’ve had to block their number.

Clare · 21 September 2025

★★★★★ 4/5

Trustpilot

Great service

My husband and I saw a number of wonderful properties to rent listed under Bairstow and Eves in South Woodford area. When we finally found a property we liked, Elaine and Adam helped us in the negotiation process and enabled a seamless check-in into the new home.

Archana · 12 June 2024

★★★★★ 5/5

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We have worked with Amy A in Nottingham…

We have worked with Amy A in Nottingham for over 3 years and always had a professional service of the highest quality delivered in a personable and pleasant way

Howard · 20 October 2021

★★★★★ 1/5

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Clapham Junction Branch - Do not trust this company **Disappointed**

I had taken on this company by mistake of another company, anyway when I realized this I still went ahead with them. Now my problem with this company is the tenants paid the rent on the Saturday 14th February 2021, by bank transfer.Now, I called bairstoweve and deliberately spoke with the Manager Ryan on Friday 19th February, so that I could get to the bottom of why I had not received the rent as yet. Ryan told me that he would contact their accounts team and get back to me but he never did.I called his office 2.30 half hours later only to be told that he had left for the day. Another colleague said they would contact Ryan and he said he will call me back or someone would call me back that day. Which they did not, nor did anyone call me back the next day Saturday. It is not a lot to want to find out why I have not received the rent 7 days after they received the money from the tenants.

Sharon · 21 February 2021

★★★★★ 1/5

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Walsall Branch

This company is a joke, I wouldn’t recommend anyone renting from them. They took our £140 holding fee before we had even filled in any application forms. Then when we were told we hadn’t been successful I expected the £140 back back but no. Over a week later & still not had any money back. They don’t answer their phones or call you back. I’ve left messages every single day but their rude incompetent staff never ever get back to me & they STILL have our £40. KEEP AWAY FROM THEM IS MY ADVISE

Debbie · 10 February 2021

★★★★★ 5/5

Trustpilot

would just like to say a big thank you…

would just like to say a big thank you to the team of kelly and the girls charlie and paige for all their hard work in selling my house.They are a top team that are with you supporting and seeing you through every process of which can be a stressful time.These girls will guide you through every step of the way.I would definitely come back to these girls everytime i was selling a house.Thank youto the Team at Bairstoweves Sittingbourne.Amber kennedy take the stress out of this

Sam · 30 January 2021

★★★★★ 1/5

Trustpilot

Lie just to get you Off the Phone.

I have had this company for the past 4 years and have always had problems with the customer service rep. first day moving into the property I call the rep requesting assistance with he heater, all she said was "GOOGLE IT". Yesterday my heater broke and British Gas should have been sent to fix the issue. They CS. Rep Lied to us, telling us an appointment was booked and the engineer should be visiting between 9 am to 6 pm. I called this rep 3 times throughout the day to verify the appointment. At 6 pm I call British Gas to ask when this engineer will be passing by, to my horror there was no appointment booked. With a 9-month old child at home, -5 degrees outside, no heating and no hot water. she lied just to get me off the phone. Now I have to wait until Monday to get heat a home. today is Thursday. Avoid this company as all cost.

Andrě · 14 January 2021

★★★★★ 5/5

Trustpilot

Best estate agents in the area!

I was looking for my first home for a very long time; due to the pandemic and being let down by other estate agents. I would ring Bairstoweves that much that they knew it was me as soon as I’d speak! They were very honest about the pros and cons of each property they had on sale and were very professional. Much better than the other estate agents around. I will be using them in years to come when I come round to moving up the property ladder! Thanks to everyone at the Clifton, Nottingham branch. You’ve all been brilliant!

Charlotte · 28 December 2020

★★★★★ 1/5

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I have a very bad experience with the…

I have a very bad experience with the letting team and the property management team. They managed my property for four years. since there isn't issue with tenant at the beginning, so they just keep taking my management fee and don't need to do anything. At the third year , tenant started to report boiler not working, it took 6 months for the contractor to get it fixed. Their contractor charged me £500 to replace the heating element 27 Nov 2019 .Provide one year warranty. As it took so long to fixed the problem, my tenant decided to move out in jan2020. The flat was not let out due to covid 19. It was closed up for six months. Then I found a new tenant with another agent. My new tenant only move in a few months and the boiler element break , which is the element that Barstow Eve charge me £500 for. I contacted Barstow Eve begining of Dec 2020 and they insisted that as it is not one of the property they managed , they can't help anymore. They say I need to talk directly with their contractor who fix it. When I spoke to him, he is really irresponsible and said that there is no warranty for his work and blame other factors that cause element to break. My current management agent contractor investigate and told me there is no other factors to cause the elements to burn. It is the poor quality elements itself . I find it very disappointed with the work this contractor done , I find this company very dishonest, overcharged me and provide a substandard elements that only work for six months maximum . Besides that , when my tenant move out , they delay 4 days in carry out the check out for me because of lack of staff and causing me not allow to enter and remarket the property . They say they will charge the four day rental to tenant as tenant has to pay until the day check out is done . Until now , I didn't receive the four days rental as later on they say I need to take tenant to court to claim it back. I am not doing that of course as it is not tenant fault. I left a set of keys for the property management team and they also managed to misplaced it , causing me lots of inconvenience as I need to replace all lock . Never ever trust bairstoweves to manage your property, they only charge you fees and not doing their duty. It will cause you more pain at the end.

Lar · 24 December 2020

★★★★★ 1/5

Trustpilot

Arrogant & unhelpful

From our experience, the members of staff we dealt with at the Coventry branch were unhelpful & arrogant. We went to a viewing & the agent couldn't answer our questions & spent most of our visit on his phone. After contacting the office to get answers to our questions, we were met with more arrogance & a feeling that they didn't want to help us. We decided not to go to anymore viewings through this branch.

Y33 · 16 October 2021

★★★★★ 1/5

Trustpilot

Lost my buyers after 5 months because…

Lost my buyers after 5 months because this company would not ask the vendors of the property i was buying if they would be willing to move out as they had given me a date to wait 4 and a half months because they were buying a new build so I called the company and was told find new buyers the are rude and think they can say and do what they likeI DO NOT RECOMMEND BIYING FROM THEMMansfield branch are dreadful

Martin · 3 December 2020

★★★★★ 1/5

Trustpilot

Stratford branch Louise is her name

Stratford branch in e15 area her name is Louise and she is by far the worst agent on this planet how she got a job is well beyond my mind. I had my property put on rent and she found the worst possible tenants stinky dirty bengalis who then gave it to other people without letting us know and she never once is 5 years went to check on the condition of my property I give this agent -150 out of 100 most useless agent ever.

No · 28 November 2020

★★★★★ 1/5

Trustpilot

Zero stars is a compliment.

Do I really have to give the Beeston branch 1 star? I have 2 houses to sell. They fail to return calls. There rarely seems to be anyone answering calls in the office. Finally I am able to make an appointment for valuations. The valuer decides he would rather do a zoom conference and cancels at the last minute. Reluctantly I make another appointment for the 2 valuations a week later. Nobody turns up,not even a call. I ring the office,nobody answers. I give up. Would the managing director like to contact me,apologise and look into what on earth is going on in this branch.

Heather · 11 November 2020