Every review we hold for the Barrow in Furness office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently went and viewed a property. Caryn McAllister has been extremely helpful answering any queries I have.
Vandra · 28 July 2023
Agent replied · 26 August 2023
Thank you for taking the time to share your feedback about your property viewing experience with us. We are delighted to hear that Caryn McAllister has been extremely helpful and responsive in addressing your queries.
At Farrell Heyworth, our team is committed to providing excellent customer service and ensuring that all your questions are answered promptly and thoroughly. We understand that buying or renting a property can be a significant decision, and we aim to support you throughout the process.
If you have any further questions or need any additional information, please don't hesitate to reach out to Caryn or any member of our team. We are here to assist you in any way we can.
Once again, thank you for considering Farrell Heyworth, and we hope to have the opportunity to help you find the perfect property that meets your needs and preferences.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 4/5
GoogleHelpful in getting us our 1st home.
Jezi · 17 March 2024
Agent replied · 24 March 2024
Thank you for sharing your experience with us! We're delighted to hear that we were able to assist you in getting your first home. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Jeremy Collins Director Farrell Heyworth
★★★★★ 2/5
GoogleIt appears the only way to contact this branch is via webchat as THREE attempts to speak to them using old fashioned mode (telephone) during their advertised opening times has resulted in no reply or the background noise of employees …
David · 29 July 2019
Agent replied
Dear Mr McKeever,
I'm sorry to hear you have had some difficulty calling our branch but thank you for bringing this issue to our attention as reliable telephone communication with our clients is extremely important to us. We have now investigated this matter further and have found no outstanding issues with our telephone lines nor have we had any other reports of problems with the line. I have personally checked the line today on several occasions and have not experienced any difficulty contacting the branch. Hopefully the problems you experienced have now been resolved.
We would be delighted to assist you in marketing your property. Please feel free to contact us again, by calling 01229 839090, emailing barrow@farrellheyworth.co.uk, or via our online webchat service.
Kind regards,
Laura@FarrellHeyworth
★★★★★ 1/5
GoogleNot seriously..I have done job for them and still not paied me..tell me need to dry the walls to get paied..never recomanded again to no one this company..NegativeProfessionalism
Bosu · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. We have investigated this matter and found that the majority of the payment for the work you carried out was made on the day the work was completed. The full balance was paid 3 days later following the landlords instructions after they had confirmed they were satisfied with the work carried out.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleGot to admit fast sale
Photographer in on the Monday , shown brochure on the Tuesday, online on the Wednesday, viewing on the Friday and sold on the Tuesday
6 DaysPositiveResponsiveness, Quality, Professionalism, Value
George · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. It's great to hear that we have achieved such a fantastic outcome for you in such a short space of time.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleCaryn, was very prompt in replying to my emails and a great help.
Will · 1 October 2023
Agent replied · 30 December 2023
Thank you for taking the time to share your positive feedback about Caryn's prompt and helpful assistance. We're pleased to hear that she was able to provide you with the support you needed.
If you have any more questions or require further assistance in the future, please feel free to reach out to us. We're here to help with all your property-related needs.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe have bought through Leigh and she was amazing. She took us through the whole process and nothing was too much trouble for her
David · 26 October 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Leigh and our Barrow team were able to help you.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleLois Was very professional and always very polite when selling our home. She kept us informed every step of the process and made the sale of our home very straightforward.PositiveProfessionalism
Frank · 13 January 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that Lois and the Barrow team have gone out of their way to make your home selling process as easy and successful as possible and have achieved such a fantastic outcome during the sale of your property.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleAwful. House we had paid fees to rent sold and they wouldn't give us any money back (with only a week to find somewhere else) nothing in the house got fixed, staff don't reply to calls or emails. Shambles!
Jessica · 29 July 2019
Agent replied
Hi Ms Boka,
I'm sorry you have had some difficulties with your rental property. Farrell Heyworth have dealt with this property on what is known as a 'let only' basis. This means that we were employed bu the owner of the property to find a suitable tenant (in this case, yourself).
From that point onward the responsibility for any maintenance of the property and the management of any fees paid, is that of the landlord. Farrell Heyworth cannot, legally, have any further dealings with money that you may have paid to the landlord or arrange any maintenance to the property.
I will try to telephone you today to discuss this matter further and provide any assistance I can. We would suggest that any complaint you may have in this instance should be raised with your landlord.
Kind Regards,
Adam Anderton - Lettings Centre Manager, Barrow
★★★★★ 5/5
GoogleThe sales negotiator Caryn McAllister was very friendly and professional.
Stella · 31 October 2023
Agent replied · 30 December 2023
Thank you for taking the time to share your positive feedback. We're delighted to hear that Caryn McAllister, our sales negotiator, provided you with friendly and professional service.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe found the service really good and we were kept informed throughout. Nicole responded quickly to any queries we had
Heather · 4 December 2024
★★★★★ 5/5
GoogleAngela, Nicole and all the Farrell and Heyworth staff I dealt with we're fantastic- polite, prompt and professional. Thoroughly recommended.
James · 25 December 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Angela, Nicole and our Barrow team were able to help you. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
★★★★★ 5/5
GoogleFriendly, helpful staff, Nicole, Shelby & Karen have been great.
Susan · 1 October 2023
Agent replied · 30 December 2023
Thank you for taking the time to share your positive experience with our team at Farrell Heyworth. We're thrilled to hear that Nicole, Shelby, and Karen were friendly and helpful throughout your interaction with us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleAwful. House we had paid fees to rent sold and they wouldn't give us any money back (with only a week to find somewhere else) nothing in the house got fixed, staff don't reply to calls or emails. Shambles!
Zebra · 27 August 2017
Agent replied
Hi Ms Boka,
I'm sorry you have had some difficulties with your rental property. Farrell Heyworth have dealt with this property on what is known as a 'let only' basis. This means that we were employed bu the owner of the property to find a suitable tenant (in this case, yourself).
From that point onward the responsibility for any maintenance of the property and the management of any fees paid, is that of the landlord. Farrell Heyworth cannot, legally, have any further dealings with money that you may have paid to the landlord or arrange any maintenance to the property.
I will try to telephone you today to discuss this matter further and provide any assistance I can. We would suggest that any complaint you may have in this instance should be raised with your landlord.
Kind Regards,
Adam Anderton - Lettings Centre Manager, Barrow
★★★★★ 1/5
GoogleAwful. House we had paid fees to rent sold and they wouldn't give us any money back (with only a week to find somewhere else) nothing in the house got fixed, staff don't reply to calls or emails. Shambles!
Jess · 30 July 2017
Agent replied · 29 July 2023
Hi Ms Boka,
I'm sorry you have had some difficulties with your rental property. Farrell Heyworth have dealt with this property on what is known as a 'let only' basis. This means that we were employed bu the owner of the property to find a suitable tenant (in this case, yourself).
From that point onward the responsibility for any maintenance of the property and the management of any fees paid, is that of the landlord. Farrell Heyworth cannot, legally, have any further dealings with money that you may have paid to the landlord or arrange any maintenance to the property.
I will try to telephone you today to discuss this matter further and provide any assistance I can. We would suggest that any complaint you may have in this instance should be raised with your landlord.
Kind Regards,
Adam Anderton - Lettings Centre Manager, Barrow
★★★★★ 5/5
GoogleBrilliant Service! Very efficient and on top of their game. Hassle free.
CALLUM · 29 June 2023
Agent replied · 29 July 2023
Thank you for your kind words regarding the service you received from Farrell Heyworth. We're delighted to hear that our team provided you with a brilliant and hassle-free experience. Being efficient and on top of our game is a priority for us, and we're glad that it translated into a positive experience for you.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again.
Best regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleHelpful & cooperative throughout the entire sale process
Nektarios · 15 July 2023
Agent replied · 29 July 2023
Thank you for your feedback! We're delighted to hear that you found our team at Farrell Heyworth helpful and cooperative during the entire sale process. Our goal is to provide a seamless and positive experience for our clients, and we're glad that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleLeigh found us our forever home, and we couldn’t be more grateful!
Barnaby · 11 March 2023
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Leigh and our Barrow team have been able to help you find and buy your forever home. I'll be sure to pass your kind words on, they will be delighted. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
★★★★★ 5/5
GoogleVery friendly, Helped with everything I needed.
Cameron · 30 May 2023
Agent replied · 29 July 2023
Thank you for your positive feedback. We're glad to hear that you had a friendly and helpful experience with us. Providing excellent customer service is one of our top priorities, and we're pleased to know that we were able to assist you with everything you needed.
If you have any further questions or require any additional assistance, please don't hesitate to reach out to our team. We're here to help.
Best regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleReally good professional service from the Farrell Heyworth team.
Mortgage advisor Nick Gregson has great advice and is very helpfulPositiveProfessionalism
Dave · 27 August 2021
Agent replied
Thank you for taking the time to leave a review of our Barrow team and mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleGreat agents and very helpful. Thanks
Sudhir · 30 April 2023
Agent replied · 29 July 2023
Thank you for leaving a positive review! We're glad to hear that our Team in Barrow were able to provide great service and you found them helpful. If you have any further property needs in the future, please don't hesitate to contact us. All the best, Jeremy Collins - Director
★★★★★ 5/5
GoogleVery good communication and helpful through the process.
Paul · 24 January 2023
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that our Barrow team were able to provide you with a friendly and professional and service during the purchase of your next home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. All the best, Jeremy Collins, Director
★★★★★ 5/5
GoogleSo far so good.
All exceptional people that we have dealt with and friendly.
Sue · 24 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that our Barrow team have been able to give you the professional advice you needed so far.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleAwful service , no communication at all ,
Graham · 29 May 2022
Agent replied
Thank you for taking the time to leave feedback. I'm sorry to hear that you had difficulty contacting our team. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. We have now expanded the ways you can communicate with our branch teams, you can still contact us via telephone, email and via our website but you can now WhatsApp our branch too.
If you need anything else the team are here to help.
All the best,
Jeremy Collins, Director
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