Every review we hold for the Barnstaple office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKarl Ormerod was amazing
Karl Ormerod was amazing. He was very knowledgeable and instructive of the house he showed us. He was able to answer all the questions we asked and came back to us promptly on questions we wanted asked of the seller. He kept us informed all the through and chased solicitors . He was on top of everything all the way through We could not fault him.
John · 31 March 2023
Agent replied · 13 June 2024
Dear John, we're thrilled you took the time to leave a review for Karl and the team in our Lancashire office, and that you found Karl to be knowledgeable and instructive. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson-stops pulled out all the stops to find us our forever home
Chris and the team at Jackson-Stops found us our forever home in Dorking. The location, grounds and buildings were exactly what we had been searching for. The property was not on the open market, so we would not have found it without their introduction.The chain was long, the exchange was complicated and stressful, due to a building regulation issue at our end. Chris was calm, communicative and positive. We got there in the end and feel that as well as moving into our dream home we have made good friends.Thank you Chris and all the team at Jackson-Stops.
Georgie · 22 June 2021
Agent replied · 13 June 2024
Dear Georgie, thank you for reviewing our Dorking branch, highlighting Chris' professionalism at navigating what sounds to have been quite a complicated conveyancing process. Wishing you every happiness in your new home. Best wishes from us all at Jackson-Stops.
★★★★★ 4/5
TrustpilotDecent Letting Agent.
Everything went well and communication was good. They were also helpful when we wanted a second viewing. The downside was our employers were hounded during the refencing process, even when we were promised they would not be contacted if we allowed the open banking. Aside from that, it was a pleasant experience. We dealt with Eloisa in the Weybridge office and Loren for any letting problems - both are engaging and are fast to respond.
Jake · 23 August 2024
★★★★★ 5/5
GoogleJackson-Stops, in particular Katie and James have been an absolute pleasure to work with throughout our house purchase. They are extremely easy to communicate with, they answered our many frequent requests and questions quickly and efficiently. We are new to North Devon so their knowledge of the local area has been invaluable. They have made the whole process from start to finish a thoroughly good experience and we cannot thank them enough. We would thoroughly recommend them to future house buyers and sellers and if we ever move again we will definitely be instructing them to act on our behalf.
Sue · 18 May 2024
★★★★★ 5/5
GoogleWe would like to thank all of the Jackson-Stops team for getting the sale of our property over the line. At times it seemed like it was unlikely to happen, probably one of the longest to exchange we have ever had when selling a property.
Personal thanks to Katie who kept us all positive and informed along the way. Katie certainly played her part in getting the sale of our property to exchange. We have even ended up with 6.5 weeks between exchange and completion which has taken the pressure off organising everything. We cannot recommend them enough, from the start James was straight talking and not pushy and the whole team helped us find the perfect buyer.
Darren · 18 May 2024
★★★★★ 5/5
TrustpilotJackson-Stops Reigate - a pleasure to deal with.
The team at Jackson-Stops Reigate were a pleasure to deal with. Friendly, knowledgable and efficient, they dealt with any question or query promptly. Nothing was too much trouble for them and they even printed out documents for me when I had no access to a printer. Moving house can be extremely stressful but they were calm and helpful throughout, helping to make the process as smooth as possible. I’d highly recommend them.
Julie · 25 July 2022
Agent replied · 13 June 2024
Dear Julie, thank you for leaving a positive review for our Reigate team, and it's good to hear that you had such a positive experience and that they went above and beyond to assist you. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleJames and Ria were an excellent team, selling our small farm during a really busy and difficult time - stamp duty holiday and covid lockdowns. As well as offering the high quality and professional service I would expect, they were completely on the ball at keeping things together further down the chain when issues arose and keeping us informed and reassured. I wouldn't hesitate to recommend them. They put the service offered by the other agents completely in the shadows.
Anita · 16 April 2021
Agent replied · 16 June 2024
Dear Anita, thank you ever so much for your kind words and for taking the time to leave us a review. It was our pleasure to deal with you and thank you for entrusting us with selling your beautiful home. We wish you all the very best for the future, from James & Ria - Jackson-Stops North Devon
★★★★★ 5/5
TrustpilotThank you JS, Tunbridge Wells
An absolute flawless service by Jackson-Stops, Tunbridge Wells.A very special thank you to Katrin Olander for turning around my new tenancy so quickly. Katrin worked around my schedule and kept me informed of each step of the new tenancy process. From start to finish the whole experience was speedy, seamless and stress free. I am delighted to have found another tenancy through Jackson-Stops. This letting agency sets the bar high…they aim to please and are highly recommended.
Michelle · 2 November 2021
Agent replied · 13 June 2024
Dear Michelle, many thanks for reviewing our Tunbridge Wells lettings team. We're delighted you found our services absolutely flawless and will ensure your compliments reach Katrin. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotHouse sale Review
We used Jackson stops for the first time in January to sell our property. We chose Jackson Stops because Anthony was extremely professional, felt he was very honest and not a pushy agent.Our house sold within 24 hours of going live and exchanged contracts 7 days later.The photos and video that were taken are fantastic and attracted alot of attention very quickly which led to the speedy sale.We have already recommended Anthony and the team to friends as we are so happy with their service. Thankyou for all your help and attention that went into the sale and completion of our house! We will definitely be back if we ever have a property to sell.
Kirsty · 1 April 2021
Agent replied · 13 June 2024
Dear Kirsty, Thank you for highlighting the professionalism and expertise of our Woburn branch. We greatly appreciate your recommendation too!Best wishes from us all here at Jackson-Stops.
★★★★★ 5/5
TrustpilotIf your thinking of selling your…
If your thinking of selling your property, and looking for a complete professional service, from valuation, marketing your property to commutation through out the sale process then give Jackson-Stop team a call at North Devon branch. They have been fantastic! they are competitively priced and offer real value money. Without doubt if I had another property to sell it would be with Jackson-Stop North Devon.
GDJR · 22 July 2025
Agent replied · 31 May 2026
Hi and thank you for your glowing five-star review of Jackson-Stops North Devon. We are so pleased to hear that you had such a wonderful experience with James, Ria and the team, and that you would definitely sell another property with us!
★★★★★ 5/5
TrustpilotGreat, professional service
I am truly grateful for the ease and professionalism with which the team has managed my flat. They have listened and advised, and it's a comfort to know that any query will be met timely and thoughtfully. Ledj has made the effort to meet me personally and to liaise with the tenants, building a strong and personal rapport that makes communications between us all so much easier!
Tricia · 27 June 2025
Agent replied · 31 May 2026
Dear Tricia, we are very pleased to have been able to support you in the management of your rental flat, and delighted that Ledj and our team have dealt with any queries in a timely manner and with thought. Thank you for your five-star review of Jackson-Stops. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent, reliable service
We recently purchased a property through Jackson-Stop and Neil was our broker on this particular sale. Throughout the process, Neil was communicative, responsive and always made us feel like we were a priority. Managing a sale between seller and buyer can often be challenging, but Neil has a flair for meeting the needs of all parties and keeping everyone focused on reaching the best possible outcome. Overall a fantastic white-glove experience and when it comes time to list ourselves, we will be looking to Jackson-Stops.
Hailey · 21 February 2021
Agent replied · 13 June 2024
Dear Hailey, thank you for recognising our communication skills and attention to detail. Best wishes from all at Jackson-Stops.
★★★★★ 5/5
TrustpilotThere are good estate agents out there...!
Having experienced the worst of estate agency (many times !) it was a pleasure to experience the best for a change. The old saying of you get what you pay for is certainly true - except the terms agreed with Jackson-Stops were very reasonable for what you get.From the outset, dealing with Neil and the team at Woburn was very professional and reassuring and you knew you were in the hands of people who were very experienced and knew what they were about. Having secured the sale we had been yearning several years for we then saw the real value of dealing with people who you can trust which is the very stressful post sale progression through to exchange of contracts.I highly recommend Jackson-Stops at Woburn.
Parish · 19 February 2021
Agent replied · 13 June 2024
Thank you for posting your review, recognising the proactive and professional service you received from our Woburn branch. It means a great deal to us all and I will make sure your feedback reaches Neil to share with the team. Best wishes, Jo from the Jackson-Stops marketing team.
★★★★★ 5/5
TrustpilotThe BEST estate agents
Having been ignored by the previous agents handling my property (a 'high value', high street stalwart) I was a little apprehensive about joining a new agency. I needn't have been: Mandy and the team at J-S Cranbrook were fantastic from start to finish. The communication was outstanding with regular updates and feedback. At the outset, I received excellent advice to boost the value. There was thorough vetting of viewers to ensure no time-wasters. I felt my hand was securely held at every step. They even handled the dogs! The outcome was great: lovely buyers, a smooth transaction and will remain my agents as and when I sell again. Huge thanks to J-S Cranbrook.
Liz · 19 February 2021
Agent replied · 13 June 2024
Dear Liz, thank you for recognising the support and expertise you received from our Cranbrook branch - we will make sure your feedback reaches Mandy to share with the team. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotI highly recommend Jackson Stops.
I highly recommend Jackson Stops.The whole team were so helpful & professional throughout the whole process of selling my house.Very knowledgeable with regular contact to keep me updated & sorting everything & all parties involved out. Giving a lot of useful information during & for after moving house.Jackson Stops team in Reigate made the process of moving much easier & smoother & nothing was too much trouble. Outstanding service!
Andi · 17 October 2022
Agent replied · 13 June 2024
Hi Andi, thank you for taking the time to leave a review and we're pleased that the service you received from our Reigate team was outstanding, knowledgeable and professional. Best wishes from all us of at Jackson-Stops.
★★★★★ 5/5
TrustpilotPerfect House - Jackson Stops Exeter - Thank You !
In May 2020 we found our perfect house to realise our dream to relocate from Essex to Devon. Luckily for us, the property was on the market with Richard Addington and his team in Exeter. Whilst it may seem unusual for a purchaser to write a review their handling of this sale, that finally completed in early January 2021, would have been unlikely to have concluded without the team. An absent vendor living in Asia made the transaction a little bit more complicated on top of the COVID restriction placed on us all. Richard communicated regularly and arranged access for surveys swiftly and effectively. He managed time zones and communication within the short, but at times complex chain with ease. To summerise, Richard and his team are highly-capable with a wealth of experience. I would have no hesitation in recommending them to my family and friends.
Mandy · 30 January 2021
Agent replied · 13 June 2024
Dear Mandy, we’re proud to read your review of our Exeter branch, it sounds like there were many factors that could have delayed this sale, but Richard and his team navigated you safely through to completion. Wishing you every happiness in your new Devonshire home, best wishes from all the staff at Jackson-Stops.
★★★★★ 5/5
GoogleOur contact was with James for the purchase of a house where Jackson Stops were the selling agent.
This was a completely positive experience. James was quick to respond, and consistently helpful in keeping things moving forward and resolving the various issues that always crop up during the conveyancing process. We have bought and sold several properties over the past few years and have experienced a wide range of standards from different agents, James was both professional and friendly.
Mike · 16 April 2021
Agent replied · 16 June 2024
Dear Mike, thank you very much indeed for taking the time to leave us a review, we are delighted you were satisfied with our service, and very much hope you are settling well into your new home. Best regards, Ria - Jackson-Stops North Devon
★★★★★ 5/5
GoogleWe highly recommend the team at Jackson Stops who made the purchase of our new home in N Devon as smooth and stress-free as possible. James and Ria were an absolutely breath of fresh air to deal with after many experiences with much less trustworthy/professional estate agents in Bristol. Proof that there are extremely helpful, efficient and honest estate agents out there. We are so grateful to James and Ria at Jackson-Stops Barnstaple!
Dr · 16 April 2022
Agent replied · 16 June 2024
Thanks so much for taking the time to leave us this great review, Michelle! You were both an absolute pleasure to deal with throughout the process, and we wish you all the very best in your wonderful new home. All the very best from James & Ria @ Jackson-Stops
★★★★★ 5/5
TrustpilotThank you Jackson-Stops, Dorking and Reigate!
Selling a home during Covid-19 was never going to be easy but the team at Jackson-Stops in Dorking kept the momentum going and when the initial chain collapsed, further down the chain, they were straight back on it, finding another buyer quickly. Alan King is to be congratulated on the two branches, their professionalism, empathy and attention to detail, and I would like to single out Lucy and Chris from Dorking for always going the extra mile!
Lisa · 26 August 2021
Agent replied · 13 June 2024
Dear Lisa, it was a pleasure working with you, we very much appreciate you taking the time to share your positive experience working with our Dorking team. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotAn excellent experience from start to finish
Jane Bishop was wonderful throughout this difficult process (the sale of my late mother's house during lock down presenting both emotional and practical issues). She was easy to approach, she was quick to respond to messages, she went above and beyond in helping: for instance, she ensured that an agent went to the house weekly (even if there was not a viewing) to check on it for insurance purposes as it was an empty house. She facilitated the removal of some contents to local charities. And the house sale went through smoothly from one of the early viewings, achieving the asking price. Jane was exemplary throughout, and did not relinquish her attention to detail even after the house was under offer.
Becky · 11 January 2021
Agent replied · 13 June 2024
Dear Becky, thank you, we're enormously proud to read your review and will make sure it reaches Jane. Please don't hesitate to reach out if you need any property advice in the future. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson Stops Lindfield - superb team
The team at Jackson Stops in Lindfield were fantastic. We bought and sold through them. They were always there with a smile and nothing was too much trouble. When there were issues or emotions along the way they brought experience, professional pragmatism and level headedness to the situation. We highly recommend them!
Nick · 15 January 2024
Agent replied · 13 June 2024
Dear Nick, thank you for your lovely review and it's good to hear that nothing was too much trouble during the sale and purchase of your home and new home. We will share your kind words with the Lindfield team. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotHouse sale in Rousdon
Very efficient marketing and selling of our house by the Bridport branch and we cannot thank Michelle enough for her professional but friendly approach to our sale. Despite one hiccup caused by the unfortunate death of our first buyer, the process went through smoothly and efficiently. Michelle was backed up by an excellent admin team.
Jan · 8 November 2023
Agent replied · 13 June 2024
Dear Jan, thank you for taking the time to leave a review for the staff in our Bridport & Dorchester branch, and we are pleased to hear that Michelle was able to guide you smoothly and efficiently through the sale of your home. With best wishes from everyone at Jackson-Stops
★★★★★ 5/5
TrustpilotLesley from Jackson Stops is the best
We have moved around a lot and dealt with some of the worst people in this industry. But as a new tenant and having the little things ironed out and fixed as soon as humanly possible, Lesley Coppack has been absolutely outstanding. We are not sure if this is a function of not being in inner city London or what, but I don't want that to detract from Lesley's speed of service and all around competence to do a stellar job. Honestly, my wife and I cannot sing her praises enough
Jonathan · 12 October 2020
Agent replied · 13 June 2024
Dear Jonathan, thank you for taking the time to review our service, it's greatly appreciated and we will certainly pass this feedback on to Lesley.
★★★★★ 2/5
TrustpilotI'd use Savills instead!
We attempted to sell our £2m+ house through them this summer. We used them as they were local and seemed to have a decent selection of properties in our area. 16 weeks after putting our house on the market and 12 weeks after accepting an offer, the 'cash buyer' Jackson Stops presented us with still didn't have their finances and paperwork in place. The agents did very little to check on progress and only upped their game after we complained (7 weeks after accepting an offer) about lack of action on their part. Sporadic communication and a sense that they weren't really acting on our behalf. And not enough staff either in the office to deal with questions or to conduct viewings in a timely manner. We pulled the deal after 12 weeks and will use Savills instead. Jackson Stops seem undynamic and sleepy compared to other agents when we were buying. Savills were far more proactive in their contact and their communication was much better both before and after a deal was agreed.
D · 24 August 2020
Agent replied · 13 June 2024
It’s very disappointing to read your review. We take your feedback extremely seriously and are keen to find out more. Please could you email your contact details to social.media@jackson-stops.co.uk to enable us to investigate this matter? Kind regards, Jo from the marketing team
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