Harron Homes Barnsley reviews

★★★★★ 5/5

Trustpilot

Fantastic and exemplar customer service…

Fantastic and exemplar customer service by Jeanett. Really felt her passion and care when discussing the Shellford and Banbury

Alex · 20 January 2024

★★★★★ 5/5

Trustpilot

Visited Harron Homes at Killinghall

Visited Harron Homes at Killinghall. Greeted by a lovely lady; Caroline who was friendly and professional and answered all the questions we had. Pleased to say not over pushy and we will definitely be back for a second viewing.

Paula · 30 April 2022

★★★★★ 5/5

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Absolutely fantastic service and…

Absolutely fantastic service and experience with the showroom agent JULIA. very attentive, understood what we are looking for in our forever home.

Mrs · 11 November 2023

★★★★★ 5/5

Trustpilot

Forest Reach

Just been down to Forest Reach to have a look and what a suprise, they are stunning. The showhomw was to die for. Alistair thew sales guy there was very helpfull and answered all our questions. I am now looking forward to our next move once we have sold.

N · 28 February 2020

★★★★★ 5/5

Trustpilot

We visited Thoresby Vale today and…

We visited Thoresby Vale today and Meryl could not have been more helpful, answered all our questions and Provided a great service to us.

James · 10 September 2023

★★★★★ 5/5

Trustpilot

Thorpe Meadows development…

Visited the Thorpe Meadows development on the 2nd Feb to view the show home and have to say what a friendly helpful individual we were greeted by. She couldn’t do enough for us and was a wealth of information, brilliant.

Andrew · 3 February 2022

★★★★★ 5/5

Trustpilot

Friendly, knowledgeable, helpful

Jane in the site office was very knowledgeable, friendly and helpful. I’d we decide to move we will definitely be back to see her in the next couple of weeks.

Tina · 19 March 2023

★★★★★ 1/5

Trustpilot

Dangerous- no pavements or roads

Dangerous- no pavements or roads 2 years in and it’s still dangerous for my little girl to ride her bike in the estate built by Harron homes. Pavements and roads are not finished. This is an accident waiting to happen.

Dan · 29 January 2022

★★★★★ 4/5

Trustpilot

House purchase at Far Grange Meadow

I have purchased a house at Far Grange Meadow, Selby with a part-ex deal. Sandra in Sales has helped ensure the whole process has run very smoothly. I used Harron's Panel Solicitor & Financial Advisor, both companies have functioned very efficiently. Contracts exchanged with no delays.

Richard · 4 December 2020

★★★★★ 5/5

Trustpilot

Moved in two months ago at our new…

Moved in two months ago at our new Harron homes Warkworth at Highfield Manor. Great experience, the house is finished to a high standard. Jane and Matt have been amazing throughout the whole experience of buying the property and moving in. Aneequa

Anee · 29 September 2021

★★★★★ 5/5

Trustpilot

Excellent Allison

Allison Melia provided excellent information and service. She was highly personable, super helpful and understood our requirements.

Caroline · 12 February 2024

★★★★★ 1/5

Trustpilot

Worst company ever

4 years on and still have snags. The worst company we have ever dealt with.

Nicole · 20 March 2024

★★★★★ 5/5

Trustpilot

Home tour at Victoria Heights…

I did my Home tour at Victoria Heights today. Jacquie, as always, has been extremely helpful explaining all the things. Looking forward to my completion tomorrow.

Manish · 29 June 2023

★★★★★ 5/5

Trustpilot

Proactive hard working staff

Proactive hard working staff, very empathetic, we were given with all the options and Jackie spent good time with us which really helped us to make a decision.

Manish · 1 May 2023

★★★★★ 5/5

Trustpilot

I came to the Birchencliffe site on…

I came to the Birchencliffe site on Friday to get some information on the new builds as im looking to relocate i spoke to two very nice pleasant ladies Debbie and Jackie who were most helpful i look forward to visiting the site again in the near future.

Wendy · 2 March 2020

★★★★★ 5/5

Trustpilot

Nathan at Harron Homes

Spent time last week at the Harron Homes development in Chesterfield with my wife. The senior sales executive on site, Nathan, was excellent. He was informative, engaging and incredibly helpful with ideas and suggestions. A genuine pleasure to spend time with and a credit to the company.Alan Pringle

Alan · 11 January 2020

★★★★★ 5/5

Trustpilot

Fantastic experience

Fantastic experience, working with Rebecca very helpful sorting out all the details regarding buying our property & helping out with our exchange, nothing is too much trouble. Rebecca has excellent customer service skills & I have found her very approachable & easy to communicate with.

Ducati · 29 November 2020

★★★★★ 5/5

Trustpilot

Just reserved our new home at Highfield…

Just reserved our new home at Highfield Manor today! Excellent, informative service from Jane- more than happy to fully answer any queries we had. Great communication of the future process. Reservation of plot went smoothly and we are very excited for the building process ahead!

Georgina · 28 November 2020

★★★★★ 1/5

Trustpilot

Don't bother

Don't bother. Delays from signing up, 3 years of misery from moving in to unfinished house, every system in our house has been re done from roof to floors and we are lucky as we have had less than others. We actually celebrated the other day as no skips or scaffolding in sight after 3 years and only recently ie 3 months ago we got a road. That's from 2016 to nearly end of 2019 and no road, basic ask really but they can't even get that right. Prior to this I sprained my ankle and ruptured my achilles on the road full of bumps and holes and they're even contesting the payout yet accepted responsibility for the significant and long term damage caused. I am still fighting them through the legal system. To be honest why am I surprised as they just ignore you unless you involve regulators or legal. Nice now after we went to LABC numerous times but you'd expect better at the price they charge. I've bought persimmon and wimpey in past and son has wainhomes oh I wish I'd stuck with one of them. With the house and the still ongoing battle with injuries it is so tiresome. Don't get me wrong lovely now with the nicest neighbours, after all we have something in common, but don't love the house as I should because of the hassle. I just want what I paid for but no not happened and no apologies or anything. You can be sure of buying a second hand Harron home because it will have been corrected to standard which even now we continue to do as we are outside the 2 years snagging warranty but don't buy new from harron homes. You will definitely regret it. And really don't be fooled by the high reviews on here it is really clear who wrote them, you don't need to be a genius. Maybe Harron try getting it right in thr first place then you don't have to lie, oh wait that's what you specialise in isn't it? Lying yep we've heard so many of them why bother changing now.

SHARON · 18 December 2019

★★★★★ 1/5

Trustpilot

I bought a house in 2015 at the…

I bought a house in 2015 at the Hazelmoor Fold development. I sent something in the region of 159 to 200 emails over the next three years trying to get the 148 defects / snags sorted. After more than three years of battling with Harron, I finally gave up at Easter 2019, still with about 30 outstanding. They were supposed to send someone then to replace some doors with scratched glass panels (they were actually replacements themselves that were more scratched than the originals), but, as ever, nobody turned up. The “customer service” team, and I use the term lightly, are shocking. They tell you one thing, then do another. At one poi t they sent people letters saying we were not to ring them up any more. How’s that for great service. Some of my defects were so easy to fix at the time that you really can not understand why they didn’t just sort it. Great example - our small hall carpet has a join in it. It’s only about ten feet long by six wide, so clearly no need for a join unless they just used off cuts. Four years down the line you couldn’t just replace the hall, as it would no longer match the rest of the downstairs. Anyway, I gave up. Harron, feel free to contact me (you have my details) and I will consider changing the review. But you won’t. Because you never do. It’s interesting that Harron respond to all of the positive reviews (mostly from people leaving their first TrustPilot review, with names suspiciously similar to known Harron staff members), and don’t respond to any reviews that are critical of them. They also appear to have reported many reviews - I know some of the people that submitted them, and they would have been fair and accurate accounts of the issues they have had. I love the layout and location of my house, but it is far from the luxury we were promised. Heavily reliant on MDF, poor workmanship and terrible customer service. If you have other options, avoid Harron Homes. Never has “buyer beware” been more apt. Nick Edwards.

Nick · 16 December 2019

★★★★★ 5/5

Trustpilot

Everything explained really well by…

Everything explained really well by Sarah (sales office at Thorpe Meadows) - a really pleasant lady.

Marilyn · 12 February 2024

★★★★★ 1/5

Trustpilot

Worst home builder of them all

Rudest, most ignorant, incompetent builder I’ve ever bought from. When I bought from Harron it was my fourth new build from my fourth builder and they are by far the worst!Even a double page spread in the Guardian didn’t elicit a response to my multiple snags. These included:1. No cavity insulation2. A sloped landing 3. Yellow foam which spilled out and hardened against the brickwork from roof to ground4. Incorrectly fitted roof5. Incorrect garden gradient than was advertised 6. 60 minor snagsOver 2 years we:1. Wrote several letters2. Emailed well over 50 times3. Called uncountable times4. Created a Guardian article about consumer rights5. Tried to arrange our own resolution by contacting Harron suppliers All of which went unanswered or worse still resulted in false promises and missed timescales. I would trust a politician over a Harron employee any day of the week.AVOID, AVOID, AVOID

James · 24 November 2019

★★★★★ 5/5

Trustpilot

Jeanett and Sylvia are great!!

We have recently moved into our new home, the sales process was made super easy by Jeanett and Sylvia. They are both fab!

Natasha · 28 August 2023

★★★★★ 1/5

Trustpilot

Far Grange, Selby. Underhand selling tactics

We went in initially to the Far Grange showhome at Selby to see what was available and the sales lady, showed us the properties on offer. The property she was trying to push on us was the Warkworth, however we explained it was over budget so she asked how we would feel if she could get us a good deal. We looked at the figures and explained we were about £10,000 apart and we weren't too sure if it was the right area for us anyhow. After a couple of weeks we went back to see if there was any scope to close this £10k gap and the fact that we wanted to part exchange our existing property. This started the ball rolling and the estate agents came out to value etc. She then came back with a deal but it was still around £8k apart. Over the next few weeks we were backwards and forwards with different deals on offer but nothing came in at the £10k difference. We were sticking to our guns as we were already over budget. Finally she came to us with an offer which brought us down to around £4k difference but she offered to throw a patio and an extra set of wardrobes in. This was completely her idea, not ours. I explained that if she could secure the patio and the wardrobes, I was just about there to saying yes. She urged us to go and look at the show home of this house type in Ripon and get back to her. This phone call was at around 4pm on a saturday afternoon and after discussing it with my husband he urged me to call back and reserve the plot. I rang her back only 25 minutes later but it went to answerphone so I left a message stating that we wanted to reserve it and asking what the deposit would be and how to go about paying it. She never responded to our call that afternoon, or the following day. She was aware that we would be tied up in the morning but that we would be rushing through to see the show home in Ripon on the Sunday afternoon. The show home looked amazing and as soon as we left, we rang to confirm the plot had been reserved. This was when she dropped the bombshell that somebody had walked in the sales office that day and reserved her property. I cannot describe how heartbroken I was and the following day I rang her to express my disappointment that she hadn't contacted us to acknowledge my phone call asking to reserve or to let me know there was another interested party. My main argument being that if she had returned my call and I had paid the deposit, then the house would have been mine. As far as I was concerned they should be honouring the deal they had offered. She told me the other couple had already sold their property so were in a better position, but she would speak to her manager and get back to us. When she called a few days later it was to tell us that the other couple hadn't actually paid the deposit yet (something to do with her being unable to take payments in the office apparently), and if we agreed to the same deal as this other couple we could have first refusal, the extra amount being £10k of course. This is when things started sounding a little bit too fabricated and after a few more discussions saying we weren't prepared to budge we told her that unless they honoured our deal we weren't interested and not to call us again until they agreed to go with what they had offered. At this point she hung up on my husband! This was around 4 weeks ago. The property is still on the market and my friend called a few days later to see which properties they had available and plot 146 was still very much for sale. The whole thing had been a complete fabrication. She was never intending to give us the deal she offered, nor was there another couple. She was stringing us along, trying to get us to fall in love with the property, only to snatch it away so we would then pay the extra. I'm absolutely fuming that she expected us to play this game! She should have been completely honest from the start and explained that she could not meet our requests. If she had been honest we may well have revisited our finances and decided to go the extra £10k, however after the tactics that were played on us there was no way I was going to spend over £300k with them. Since this i have emailed customer services, the managing director and also a regional MD. The managing directors PA replied and gave me details for one of the regional MD's who I forwarded my complaint on to. Unfortunately I have had no response despite 3 emails in total. I'm absolutely heartbroken that I lost this property and also that this is how they treat their potential customers. Harron, you had a buyer in me and due to your underhand sales tactics you lost me. I always thought Harron had a good reputation, however this has tainted my view.

Andrea · 4 November 2019