Every review we hold for the Barnsley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotContact is so poor!
In response to you....Yes the concerns have been raised with customer care. Yes I got an acknowledgement email of this and was told it was being passed to the sales team.No, you haven’t bothered to reply. No you haven’t refunded my £500 reservation fee. Before replying on here to say I’ve raised concerns with them, I suggest someone responds to my complaint. If not I will have no choice but to file county court action.
Rebecca · 31 March 2020
Agent replied · 13 June 2024
Thank you for your message. Your reservation fee will be refunded and our team will be in touch directly to confirm this. Many thanks.
★★★★★ 5/5
TrustpilotWe dropped into Thoresby Vale without…
We dropped into Thoresby Vale without an appointment and were welcomed by Michelle and Meryl who let us take a look around the showhomes. Immaculately decorated, the showhomes are lovely. Michelle and Meryl are both incredibly knowledgeable about the development and homes and were happy to answer any questions we had, or find out answers for us.
Vanessa · 28 February 2023
Agent replied · 13 June 2024
Hi Vanessa and thank you for taking the time to leave a review. It’s great to hear about your experience at Thoresby Vale. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 3/5
TrustpilotAfter sales repairs shocking I have…
After sales repairs shocking I have spent the last 6 months making numerous phone calls almost begging for snagging and repairs to be completed even within less than a year of moving in. You can take time off work and no one turns up no one notifies you So good luck
Mike · 21 August 2023
Agent replied · 13 June 2024
Hi Mike and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our team is liaising with you at present to find a suitable resolution. If you have any further queries we would urge you to contact our customer care team on northmidlandscustomerservices@harronhomes.co.uk.
★★★★★ 1/5
TrustpilotForest Reach!!
Forest Reach!!First moved in July 2020 First two weeks couldn’t do enough After that 3 different site managers. customer care is absolutely appalling, the amount of snags we are still left with us shocking. Speaking with head office gets you no where. I wanted to take my complaint further I get given loads of excuses and false promises. If I had the chance again I would never buy from harron.
Rachel · 14 June 2021
Agent replied · 13 June 2024
Hi Rachel and thank you for taking the time to leave a review. We understand your concerns and would like to take the time to reassure you that we take customer feedback very seriously. We have passed this information on to the relevant team and if you have any further enquiries, we would urge you to contact our North Midlands customer care team. Thank you.
★★★★★ 5/5
TrustpilotI have had a really positve experience…
I have had a really positve experience with harron homes Charlotte and Sarah have been brilliant they always updated me o. Wots up super friendly and helpful. Richard the site manager has been amazing nothing too much trouble , house lovely , couple of teething g problems but all sorted
Vicky · 11 September 2023
Agent replied · 13 June 2024
Hi Vicky and thank you for taking the time to leave a review. It’s great to hear about your experience with Harron Homes. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotBrierley Heath
Brierley Heath - Stanton HillOutstanding service and excellent build quality, Sales rep Julie was amazing from start to finish.
Richard · 10 December 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotFantastic experience at Laughton Gate
Fantastic experience at Laughton Gate, mainly due to their sales executive Josh. Professional, knowledgeable, helpful and friendly.
Lee · 24 February 2026
★★★★★ 4/5
TrustpilotWe’ve just reserved our home with…
We’ve just reserved our home with alistar at forest reach site Mansfield . He’s been absolutely fantastic with helping us find our new home and I cannot wait to go back to pick our options for the house . He’s very welcoming and answered any of our questions on the house , the build or the buying process . I look forward to starting our journey with harron homes Alex & Scott
Alex · 4 December 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotGreat experience with Harron Homes.
Great experience with Harron Homes when reserving a plot. Charlotte and Amanda have been extremely supportive and have helped us throughout the proccess, answering all our questions and making the whole experience really easy to navigate through. We recently had our meeting to choose our options and upgrades and, again, they were fantastic. We are really happy with the team in Shipley Lakeside.
Manuel · 24 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotBought a luxury home from harron homes…
Bought a luxury home from harron homes in 2020 on hokley croft in boroughbridge there were several major faults with the house and after 24months of being ignored and with no reasonable effort to correct the defects we have had to spend over £6000 to fix the problems this company is a utter disgrace DO NOT BUY from HARRON HOMES!!!!!!
James · 20 October 2022
Agent replied · 13 June 2024
Hi James and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously.
★★★★★ 5/5
TrustpilotAfter my visit to Far Grange Meadows in…
After my visit to Far Grange Meadows in Selby I was compelled to leave a review this is not my normal practise .I am looking to buy next year .I was greeted by Jon in their marketing suite he was very polite and very helpful.The show homes are beautiful and are presented to a very high standard.Thank you .
Jimmy · 26 November 2022
Agent replied · 13 June 2024
Hi Jimmy and thank you for taking the time to leave a review. It’s great to hear about your experience at our development, Far Grange Meadows. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotReally great experience with Sandra
Really great experience with Sandra, always felt at ease and knew exactly what was happening with no pressure.House is lovely and we were treated very nicely!
Rachael · 7 March 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 4/5
TrustpilotDe Maulay Manor
De Maulay ManorLiz and Jeanette have both been brilliant so far and we feel well supported in planning to purchase a property. We are still at early stages but we are pleased with the customer service so far. Thanks. Ambrose
Ambrose · 4 April 2024
Agent replied · 13 June 2024
Hi Ambrose, and thank you for taking the time to leave a review. It’s great to hear about your experience at De Maulay Manor. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 4/5
TrustpilotSo far, so good
We’ve just reserved a plot at The Hawthornes, Carlton. After a clunky start we’ve been well looked after by Nicola and she’s been there for every step of the way and nothing is too much trouble. We’ve still got a way to go, so once we’re in our new house and all is well, I’ll be more than happy to adjust to a 5 star
Matt · 31 January 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotWe Bought a new house (The Ingleton) at…
We Bought a new house (The Ingleton) at Manor Farm In snaith. Rebecca the sales lady was absolutely brilliant from start to finish, very friendly and super helpful, nothing was too much trouble. We’ve had some snagging but, that’s normal on a new build. When letting the site manager Noah aware of this he made sure the issues were sorted in a very quick and professional way. We love our new home.
Sarah · 29 August 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotDO NOT under any circumstances purchase…
DO NOT under any circumstances purchase a house from these utter cowboys! The only thing worse than the build quality is their ability and desire to sort the endless list of issues and problems (sometimes serious).It seems that having lived in house for over 5 years we have been informed by the council that they haven't actually ever received a completion certificate!!!Plot 8, Farriers Way
Rob · 27 January 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Please contact our Yorkshire customer care on yorkshirecustomerservices@harronhomes.co.uk.
★★★★★ 1/5
TrustpilotAmazing at being cowboys
I have to to say how amazing Harron homes are..... at being horrifically bad at not only building homes but laying roads too. We've been at the Castleford site now for 3 years and not only are the roads unfinished, scattered with pot hole & raised drains, the drains under the roads are collapsing too. Customer services are also great..... at deleting comments, reviews & pleas for help!
Laura · 22 July 2021
Agent replied · 13 June 2024
Hi Laura and thank you for your review.Our teams are keen to assist you further but in order to do this it is recommended by Trust Pilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trust Pilot through which you can provide your full details so we can assist you further.Many thanksHarron Homes
★★★★★ 5/5
TrustpilotThe Hawthornes - Carlton
The Sales Team at The Hawthornes are extremely professional and very helpful. A special thank you goes to Caroline and Nicola who has guided me through the initial stages and has answered all my queries so far. I'm looking forward to dealing with the Sales Team throughout this exciting journey and I can not wait to make this house my home! Thank you allHannah
Hannah · 27 February 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
Trustpilotkeep your money and stay away
Had our harron home almost 2 years. Still got all our snags unresolved. Terrible company. 6 months on from first reporting it and our roof is still hanging off and not yet fixed. Site managers keep telling us “roofers aren’t working” Even though we see them on site. The site office tell us to email so we do and get ignored. Absolute cowboys. Do yourself a favour and don’t buy one.
Emily · 21 August 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have been advised that our customer service team has been in contact. If you have any further enquiries, please email northmidlandscustomerservices@harronhomes.co.uk. Thank you.
★★★★★ 5/5
TrustpilotFantastic customer service
We have just purchased our beautiful new Harron home at The Brambles Retford, fantastic customer service from Penny and Karen in the sales office and great communication from Paul and Simon on site. Build quality is amazing, one of the best new build properties I have experienced! 100 percent recommend.
MARK · 9 July 2023
Agent replied · 13 June 2024
Hi Mark and thank you for taking the time to leave a review. It’s great to hear about your experience at The Brambles. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback on to the team. Thank you again!
★★★★★ 5/5
TrustpilotMoved into our beautiful home on the…
Moved into our beautiful home on the grange in shireoaks and have been blown away by the customer service from the sales team and the construction team on site. These guys really do know how to create a smooth transition for a new build house. Especially jo in the sales office who was magnificent throughout. Cannot recommend enough. Thanks guys plot 30 The Grange.
Andy · 17 December 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotVisited Michelle at Thorpe Vale on a…
Visited Michelle at Thorpe Vale on a few occasions, can honestly say she was engaging, professional and hugely helpful. Her demeanor was warm and welcoming.she took time to talk us through the step by step process of buying a Harron home. She influenced us to make a purchase.She is a credit to the company and a first rate sales person.
Mrs · 6 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotRosendale and Wickersley
Rosendale and WickersleyWhat Fantastic show homes .... Absolutely Stunning . The Staff here couldn't do enough for you, Alistair and Jo where so professional and understanding and full of knowledge and had all the answers to any questions I had .... Anyone going to view these homes will be incredibly happy with what they see. Thankyou Alistair and Jo for all you have done to make our house hunting a pleasant experience.
Samantha · 18 October 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotOakland’s Heath
I am very satisfied with the warm, polite and friendly service I have received from Mark & Jason. They are very approachable, always on hand & responsive to all my concerns/queries. Very happy with the service so far with Mark & Jason going out their way a couple of times which has been really helpful for me. Highly appreciate their work. Thank you guys, keep up the hard work.
Raja · 14 October 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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