Harron Homes Barnsley reviews

★★★★★ 5/5

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Thorpe Meadows

Visited the Thorpe Meadows site several times this week to measure up. The ladies at the site Jeanette and Sylvia was very welcoming and very helpful even tho myself and my girlfriend have bought a Harron Home on another development.

Mr · 11 November 2022

★★★★★ 1/5

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They Only Care About You Pre-Sale

Note that almost all positive reviews are before sale and before house is handed over. House delayed from Feb 2022 to end of September. A period of lies, frustration, and stress. Received keys very last day of mortgage extension. Almost one year later, snags remain. House finish is absolutely awful. High turnover of staff at all levels leads to poor service for us. X4 site managers in that period. X6 sales staff replacements. I would look for a company whose reviews are not manipulated by non-customers.Harron Homes now claim they cannot find me in their system, despite supplying correct full name, mobile number, site, and plot number. They claim to have sent me a private message tonl resolve the matter, which they have not. Thisnis the fastest Harron Homes have ever responded, because they only care about inflating their review score.

Andrew · 24 July 2023

★★★★★ 3/5

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My fourth update buying a house Harron Homes Pocklington

This is my fourth update. We have moved in and love the design of the house and the estate is well laid out. But we have the inevitable snags, mostly cosmetic and some an irritating lack of care in finish inside and out. We have not found anything serious to date.Our final review score will depend on how well and how fast Harron Homes sort out the snags. Houses are hand made many by many trades so there are bound to be some issues. So what do I mean? The internal minor plaster and paint finish are being sorted out as I write. We had a minor internal leak that was sorted. The rear lawn has a marked hump in it because the pile of top soil was not leveled after construction. The lead flashing around the bays windows and kitchen pod is poor. The brick work needs some tidying up and minor pointing, some down pipe are missing cowls where they enter the drains. Next doors roof down pipe is not connected to a drain so will flood the space between the houses. Some windows and doors need adjustment to close easily. The many manholes vary in level and squareness to the building. The bathroom sinks are not fitted square to the base units.So nothing like some other Harron Homes owners have experienced and all easily fixed. So lets see....our fantastic sales office person, Sally, has left. She really cared about customer service so we will miss her.

Miles · 20 July 2023

★★★★★ 1/5

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Absolute shocking aftercare

Absolute shocking aftercare. Be very very careful when dealing with Harron Homes as they will not resolve any issues and will just tell you to seek legal action. We have just discovered a public drain that's full of bricks, concrete and rubble left by the builders which has now started causing drainage issues and is too deep and too narrow to get inside and try clear the debris. Even with photographic evidence Harron Homes have denied it's them even though its the same bricks that the houses are built from. Totally unprofessional and disgraceful. Would I recommend Harron Homes, absolutely not! Stay well clear.

Tony · 18 July 2023

★★★★★ 5/5

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Forest reach harron homes

We booked our dream house with Harron Homes recently. Mr Alistair was very welcoming and thorough in explaining every bits of the process. He was always available to respond to the queries. We look forward for your continuous support and our dream house. Thank you very much. Mr and Mrs T Mathai

Mr · 28 October 2020

★★★★★ 5/5

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Harron Homes Fantastic Experience

A bit of recognition for two or three people that have gone above and beyond for us, and we haven’t even purchased yet. The difference between the experience we’ve had with Harron Homes sales and some of the ‘top players’ in new build homes is quite significant and that’s across probably 4 sites and three builders. Julia at Brierley Heath & Hannah & Julie at Bilsthorpe chase have been absolutely fantastic. They’re helpful, they’re responsive, they never get frustrated with our questions and multiple visits, they’re informative, chatty, nothing is too much trouble. So to Harron Homes these people are an absolute credit to you and you are getting the sales process absolutely right, we have experienced a few highs and lows in our search but always leave your sites feeling reassured and positive. Thank you (& Julia I told you I’d get round to doing this :) )

EMMA · 5 July 2023

★★★★★ 5/5

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FOREST REACH …

FOREST REACH From the start Alister was so helpful to us guiding us through the buying process and all the moving in procedures . although it was a bit stressful due to covid this was no fault of Harron homes. We are so pleased with our new home and settling in great

Heather · 23 October 2020

★★★★★ 4/5

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Helpful and Accommodating

We found Heidi, the sales representative, at the Ripon development to be both helpful and accommodating in providing us with options when we considered purchasing a new home from Harron. Heidi was willing to work with us to find a solution that met our needs, which isn't always the case when buying a house.

Mike · 10 March 2020

★★★★★ 5/5

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Great people

Great people, very helpful things were always done fast and efficientVery caring and made the stressful times very enjoyable and promptly. House is absolutely fantastic we love being here and always received best service from the team at York Vale Gardens. Thank u

Marta · 5 June 2022

★★★★★ 5/5

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Jacque was awesome at Victoria heights…

Jacque was awesome at Victoria heights berkhamsted house was brilliant Lovely lady she could sell sand to the arabs Will be looking at purchasing

Kash · 14 January 2024

★★★★★ 5/5

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My wife and I met Allison Melia at the…

My wife and I met Allison Melia at the High Gables site in Pocklington, as we are interested in a move to Yorkshire; Pocklington being a possibility. She made us so welcome and showed us around the site and we viewed three properties.We are still to make up our minds, but the wonderful Yorkshire welcome and Allison's obvious knowledge and experience along with great customer service was extremely appreciated.

Andrew · 11 March 2024

★★★★★ 5/5

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Third update on buying a Harron Home, High Gables, Pocklington

Well this is my third update on buying a Harron Home in Pocklington. We are nearing completion and visited the house last week whilst there was still some work to do, such as turf the garden and put in an external socket that had been missed. The house has not been snagged by HH yet, that happens this week, but so far we have seen very little snag wise and I feel confident that Sally and Dan will sort everything for us. They both clearly care about customer service. What have we seen.... well there is a scratch on one glass door and the lead flashing above the bay windows needs tidying up and the garage needs a bit more finishing.

Miles · 19 June 2023

★★★★★ 5/5

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High Gables

High GablesSince our very first visit to Harron Homes at Pocklington to purchase our new home, we have had a fantastic service. Both Sally and Dan have remained professional throughout and provided us with updates on their progress, whilst supporting us through our own sale. I cannot thank them both enough for their support and kindness.We are hopeful to be in our new home in July and we remain confident that the last part of our journey with the team, including Ellie, remains as positive as we have had to date.

Kate · 16 June 2023

★★★★★ 5/5

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Probably the best experience I’ve had…

Probably the best experience I’ve had with purchasing a house. This is our 4th new build and Harron homes have been far the best. Nicola at the Hawthorns has been fantastic, very helps and very professional. Can’t wait to move in

Alex · 6 August 2022

★★★★★ 5/5

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Great experience at The Hawthorns

Great experience at The Hawthorns. Really helpful sales staff, Nicola has been fantastic, nothing too much trouble. This will be our 4th newbuild and have to say have never been given so much information before. Really looking forward to moving in.

Sharon · 6 August 2022

★★★★★ 5/5

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Jane & Claire - Highfield Manor

We have been in our property at Highfield Manor since June.It hasn’t been the smoothest of journeys but feel it has to be said that Jane & Claire at every part of our journey have been so supportive and have always gone the extra mile for us. Even now we will go in the office and they will find time to speak with us and assist with any queries that we have. Thank you both.

Sarah · 25 October 2023

★★★★★ 1/5

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Moved in our home in October and had no…

Moved in our home in October and had no water pressure. I have been back and forth with Harron Homes to get it fixed and still no luck as they pass the blame to Yorkshire Water despite me having video evidence and a report from Yorkshire water to state its the pipework in the ground UNDER the house. I can only run one tap at a time, so if you have a shower you cannot use the kitchen sink, if the washing machine is on you can't use a sink etc. I have 2 kids under 2, how the water even passed the inspection is a joke.Still have other outstanding snags awaiting to be fixed. The archway on our salcombe and brickwork is shocking, yet people who have moved ins after us have had there's sorted and yet we are still waiting.Plot 68 - far grange meadows

Jenna · 7 June 2023

★★★★★ 5/5

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Hannah has been absolutely amazing

Hannah has been absolutely amazing, she has been so accommodating and helpful it has been a really eye opening experience and I am so grateful for the support she has provided so far.

Ben · 8 May 2023

★★★★★ 2/5

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Wyndthorpe chase

We moved in oct 2023 and had a fair few issues regarding wrong wardrobes faulty cooker hob poor finish to walls and the screeding cracked all through the kitchen resulting in new flooring but that was nothing in comparison to the drainage problem in the back garden, upon viewing the sales team assured me the garden was going to be levelled out we stupidly took his word for it and our garden has been soggy and when heavy rainfall flooded which has gone through our fence into the back gardens of other houses at first things were ok they came to put another land drain in but then filled it back up with the clay that our turf was laid on no one is now accepting any responsibility and we are constantly fobbed off by customer service. Our back fence is also 5ft 4 instead of 6ft. The garden is a mess. Each house along my side has the same flooding issue and have pursued court action. Just be careful and don’t rush in like we did. I feel like we didn’t get the dream we were sold and it’s been a very stressful time.UPDATE- of course it meets requirements now we had to higher it ourselves I will upload photos to follow this as yourselves are very good at lying

Kelly · 5 June 2023

★★★★★ 5/5

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Second visit today at Victoria Heights…

Second visit today at Victoria Heights and was extremely pleased with our show around at The Windsor. Jacqui was professional through experience and we can’t wait to move into our new home.

Jodie · 2 June 2023

★★★★★ 5/5

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Could not have done more

All went really well Hanna at Bilsthorpe Chase were really amazing .Spot on !!!!

Alan · 10 July 2024

★★★★★ 5/5

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Thank you to Jane & Matt on the Fixby…

Thank you to Jane & Matt on the Fixby site for our amazing pre plaster visit at plot 20.They showed us everything we’d need to know. They have both been absolutely fantastic throughout the whole process and made it stress free for us.

Melissa · 31 March 2022

★★★★★ 5/5

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Highfield Manor, Fixby

Reserved our new home at Highfield Manor yesterday - Jane made the whole experience as straight forward as possible, giving us lots of information and explained the process clearly. We are very excited and feel reassured that Jane will be our 'go-to' person, hope she is ready for us!David and Lindsey.

D · 30 August 2020

★★★★★ 1/5

Trustpilot

One huge joke

(I started typing and realised it would have been better, easier and shorter to type the stuff that is good with our experience of harron homes.... sales. Great sales advisor. Stops there.) They try making out that trying to put the snags right is them being flexible and approachable. Shouldn't have the 139 snags that were found in the first week to start with! Plus the additional found thereafter. They don't 'liase ' with you. You are told what they will and won't do, no compromises. 43 they accepted. Apparently wonky walls dont count!, ! Windows not being air/noise tight, emergency call out for no hot water takes 11 days, for them still not to show, fire exits jammed, windows and radiators appear second hand, every form of site rubbish you can imagine buried in your front and back garden, too be told its not their responsibility to clear it up, then when argue enough for them to do it, its them doing you the favour. Contractors dont show up on appointment dates, if youve been told their even coming, for lack of communication. And when you then decide your not hanging around to see if anyone shows, your to blame for work taking so long. Apparently a text is too much. 2/3/4 weeks notice of availability and you're still chasing up 24 hours before to see if you've got to babysit contractors on your days off. Then show up for 4-5 hours a day, breaks are longer. Plans that they messed up on but they have to stick to 'planning' but can bend at their own will as and when. Wrong batch tiles. Plaster work they've based on rivers. Paintwork that's only done to arms length, if that. Gloss work covered in dirt, dust and materials. Nearly every window or doors, scratched, marked or chipped. Doors cut short( over 2 inch) then the whole frame taken out, shortened, to save costs on a new door. (Gap now hiding behind door frames) dirty carpets for shoes being walked through. Never heard of cleaning up after themselves. Top it off, your items aren't covered or protected, unless done so by yourself. Pictures, artwork splattered with paint. All new furniture now damaged, dinted, chipped and marked, where they've worked around them.Top soil isn't needed apparently for your turf to grow. Roll it out on some sand and its all good! No border, no edging, placed flush to you bricks, all dead. But it's you not caring for it enough. I could go on and on. Unless a sign a goes up in your window, you dont exsist. 2 days of poster and phones and emails miraculously, start working again. Aftercare and customer services only seem to beable to write to these reviews. Its more than you get after theyve had your money. All you are told for bad workmanship is 'the times have moved on and it not like it use to be'. That your standards are too high and its 'man made' so these faults are natural. It has to be a harron homes clarified 'defect' for it to be even contemplated. Do not expect anything less than heart break and disappointment and you'll be OK.Worse decision we ever madeReceived an automated email back asking for information about our plot and location. No follow up. No communication after this. This is how much they care for their own reputation. Poor workmanship. Poor communication. Just take your money elsewhere!

Mrs · 20 May 2023