Trusted Agent profile · Barnoldswick
★★★★★
88 reviews across 2 platforms
16 Church Street, Barnoldswick, BB18 5UT
Pad 2 Let's office in Barnoldswick, at 16 Church Street, is rated 2.7 out of 5 across 88 reviews on two platforms, including 52 Google reviews rated 3.2.
Every review we hold for the Barnoldswick office, from every platform, shown as written. First names only.
5/5
GoogleA brilliant agency with lovely helpful staff. Ive been renting with them for the past 6 years and they went out of their way to get me sorted at very short notice. Id have been in a mess without them I really cant thank Lisette, Pauline and the team enough. Highly recommended :-)
1/5
TrustpilotI could say these people from this so…
I could say these people from this so called agency has given us absolute hell over the last couple of years but that would be a understatement,Steve simmonds is a outright scumbag absolutely and totally unprofessional a slob who can’t do his job at all .What sort of agent doesn’t give you a section 21 and expects you to know you had one!even telling us to raise the rent because the landlord wouldn’t want us to leave because of a rent rise!!!during the secion21 we didn’t know about!!!!!the outright lies and distress you’ve bought my family you should be in prison !!this man for no known reason but total dumbness zero communication almost made us homeless for just not doing your job properly.Steve in the end all your lies serviced and you must be very embarrassed topping it all off by trying to keep our deposit for things we never heard off but you got nothing though the panel!6 months on now only just reviving the deposit back and we’re doing better and have got over the trauma you brought us..beware
5/5
GoogleAbsolute brilliant professional and efficient Company and Service. Would 100% recommend Pad-2-Let to anyone. They go above and beyond and make the process as stress free as possible. To all your team I can't thank you enough. To anyone looking to rent or buy please do not hesitate to use Pad-2-Let you won't be disappointed.PositiveResponsiveness, Quality, Professionalism, Value
Hi Lisa, thank you so much for taking the time to leave us this 5* review, your positive comments are greatly appreciated. If we can assist you further in the future, please do not hesitate to contact us.
5/5
Google2 years I had a rental with pad 2 let, any issues, concerns, queries were handled and dealt with promptly and professionally. If in future I decide to rent again I would highly recommend and use this company.
Thank you so much for taking the time to leave your review Luke, it really is very much appreciated. We are pleased to hear that you have enjoyed your rental experience through Pad-2-Let and we also thank you for conducting the tenancy perfectly. Many Thanks Pad-2-Let.
1/5
TrustpilotAppalling customer service left without no hot water for over a year
Where to start? Having no end of issues with our boiler for the past 13 months which meant at times we was without hot water for several weeks! To the constant we will get back to you to hearing absolutely nothing, to denying all knowledge about the issues that we have raised. When we did get somewhere they said parts were ordered so we contacted the engineers to which we were told they refused to pay for the parts so right back to square one! Environmental health is being contacted in due course to resolve this matter , it's so wrong with how much rent we pay to be fobbed off with excuse after excuse.
5/5
GooglePad to let were our agent for our house in Nelson for over 15 years. They were excellent. Highly professional, responsive and helpful whenever we had any issues. I cannot recommend them highly enough
Thank you so much for your lovely review. We are pleased to hear that you've been happy with our service over the 15 years we managed your rental property. Thank you for your loyal custom and we wish you all the best. Many thanks from team Pad.
1/5
GoogleThe worst agency ever. After two years living in a property of them we had lots of problems with the house and they never fixed it. I'll not recommend this agency at all.
Dear Marlenne. Thank you for taking the time to leave your review. We note that you are still a current tenant in one of our rental properties, and can see that you reported a problem in January which was investigated by an independent damp specialist. Their report showed the property to be suffering from condensation in a number of areas. They advised that a dehumidifier may help reduce this, in addition to moderately heating all rooms, providing adequate ventilation and to allow air flow in each room. Regarding the attic room it was noted that the air vent had been covered up which will only exacerbate the problem. We have instructed a local builder to check the roof and externals of the property as the damp-specialist thought that the gutters may be blocked. This was only booked in recently and as such we haven’t received their report yet. As soon as we have this information we will be happy to discuss it with you further. In the meantime please feel free to contact us by the normal method of telephone 01282 851000 or email info@pad-2-let.co.uk where we will assist as always in a timely manner. Regards Pad-2-Let.
1/5
TrustpilotSTOP - do not use!
It’s telling they there are so many bad reviews on this company. The owner is so bullish and aggressive, and has no care for following processes or treating people fairly. The worse company I have ever had the displeasure of coming across. Didn’t have a clue what they were doing. An awful experience. As a landlord do not trust what the owner says - he is the epitome of why people don’t trust estate agents. Avoid if you can.
1/5
Trustpilotunprofessional lying company. Ridiculous!!
After making myself and my wife jump through a multitude of hoops and having us sign a tenancy, they did a property inspection on our current house 2 days before we was supposed to get the keys to our new property and denied our application because their inspector ‘thinks’ we have a pet. This is not the case, there was no pets in our property or has been in our current property, so because of their super-sleuth inspectors assumptions we have now lost the property. The most unprofessional agents I’ve ever had the displeasure of dealing with. I WILL be forwarding a file to the property ombudsman and although it won’t help with the lovely property we have now lost due to their ‘assumptions’ it will make me feel better to have sheisters like this investigated. AVOID THIS COMPANY AT ALL COSTS!
5/5
Trustpilot5 ☆ plus
I can not fault the property shop lettings they are professional and thorough through and through. They offer an excellent, great value service. As a landlord it is imperative we get the right tenants in our property and even if this means the checks take a little longer it is worth the wait to ensure all parties are an appropriate fit. The ongoing property and safety checks throughout the length of the tenancy offer you peace of mind.
5/5
GoogleLove this little cafe 😋 good food, good prices and lovley staff . …
Hi Cath. While we always love a 5* review and believe we do make good food, have good prices, and we certainly have lovely staff...we think you may have reviewed the wrong company. We don't mind though, but anyone coming in expecting us to be a cafe might be a little confused to see houses on our specials board.
1/5
GoogleAbsolutely disgraceful it took 3 weeks to have our references organised and confirmed that we had been accepted for the flat. Every time myself or my partner ring we are greeted by abrupt and rude staff. I have mentioned the thermostat and have been told to contact the manufacturers ourselves. Now the French doors are not weather tight and was sent a condescending text message about us not doing things correctly in the flat. Cannot wait to move out. Thankfully our landlord is wonderful shame that cannot be said for the estate agents.
1/5
GoogleViewed an appartment and decided to agree and proceed with application the next day. I enquired about replacing dirty carpets with a contribution towards costs the sales advisor said its negotiable no issue We will look at it. I drove from leeds to barnoldswick with all paperwork id plus monies only to hear the criterian is very strict which they gave they decided i didnt meet it even before the application.! ive never experienced such negativity untill pad2let reminded me of the very stringent criterian Even before they knew my credentials I guess my tan was obvious But id be foolish to suggest it wss racism
5/5
TrustpilotExcellent service throughout made a…
Excellent service throughout made a very personal sale seamless and less traumatic. very highly recommended.
1/5
GoogleDrove 3 hours for a viewing to be told I am ineligible because I have pets. They were aware of this previously, as this was clearly stated when booking. Complete waste of time. Edit following owner response - while the marketing information did state "no pets", my communications prior to viewing did mention that I had pets and that I was prepared to pay an enhanced deposit and/or 6 months advanced rent to assuage any landlord concerns re damage. It was assumed that this would have been taken into account and discussed with landlord before booking the viewing, but it clearly was ignored. My point stands. My partner was indeed in the area for an interview, she would likely have taken public transport if not for the viewing. We then waited 3 hours for the viewing, and around 2 hours waiting for various staff members.
5/5
GoogleI have used Pad 2 Let for a number of years to rent my property. Throughout this time they have been excellent. They have always sourced good tenants quickly, have inspected regularly, have always advised when repair / improvement work was required and sourced good people to carry out this work once authorised. Communication was always professional. I would have no hesitation whatsoever to recommend them and would certainly use their services again if required. I have also used their Pad 4 Sale process. Again...competitively priced with excellent service throughout a quick and successful sale. With any supplier I always want good, two way communication and a trusting relationship. They have always delievered.
1/5
TrustpilotPATHETIC ESTATE AGENT
IF YOUR A FIRST TIME BUYER OR AFTER RENTING A PROPERTY FROM THESE SO CALLED EXPERTS, AVOID GOING TO THE ACCRINGTON BRANCH HAS THEY ARE RUDE AND PRACTICALLY CALLED ME A LIAR OVER A REDIRECTED DEBIT IN WHICH I COULD NOT DO ANYTHING ABOUT HAS THAT PAYMENT WAS TAKEN OUT EARLIER THAN I GOT PAID SO I COULDNT DO ANYTHING ABOUT IT, BUT THE WOMAN ON THE PHONE GAVE ME LOAD OF SPEAL ABOUT ITS A DIRECT DEBIT IT COMES OUT ON 1 PARTICULAR DAY.... RUBBISH!!! IF THEY LOOKED AT MY STATEMENTS CORRECTLY IN WHICH THEY MENT TO, IT COMES OUT ON VERIOUS DIFFERENT DAYS TRIED TO EXPLAIN ALL THIS BUT IT WAS LIKE TALKING TO A BRICK WALL, ALL I GOT HAS A REPLY WAS YEAH BUT... YEAH BUT.. OVER AND OVER LIKE LISTENING TO A PARROT OR A RECORDING IN THE END I GOT FED UP OF LISTENING TO HER AND ENDED UP PUTTING PHONE DOWN... SO FROM ME YOU CAN STICK YOUR PROPERTY WERE THE SUN DOESNT SHINE
1/5
TrustpilotPATHETIC ESTATE AGENT
IF YOUR A FIRST TIME BUYER OR AFTER RENTING A PROPERTY FROM THESE SO CALLED EXPERTS, AVOID GOING TO THE ACCRINGTON BRANCH HAS THEY ARE RUDE AND PRACTICALLY CALLED ME A LIAR OVER A REDIRECTED DEBIT IN WHICH I COULD NOT DO ANYTHING ABOUT HAS THAT PAYMENT WAS TAKEN OUT EARLIER THAN I GOT PAID SO I COULDNT DO ANYTHING ABOUT IT, BUT THE WOMAN ON THE PHONE GAVE ME LOAD OF SPEAL ABOUT ITS A DIRECT DEBIT IT COMES OUT ON 1 PARTICULAR DAY.... RUBBISH!!! IF THEY LOOKED AT MY STATEMENTS CORRECTLY IN WHICH THEY MENT TO, IT COMES OUT ON VERIOUS DIFFERENT DAYS TRIED TO EXPLAIN ALL THIS BUT IT WAS LIKE TALKING TO A BRICK WALL, ALL I GOT HAS A REPLY WAS YEAH BUT... YEAH BUT.. OVER AND OVER LIKE LISTENING TO A PARROT OR A RECORDING IN THE END I GOT FED UP OF LISTENING TO HER AND ENDED UP PUTTING PHONE DOWN... SO FROM ME YOU CAN STICK YOUR PROPERTY WERE THE SUN DOESNT SHINE
1/5
TrustpilotI'm a landlord - don't touch this lot with a barge pole
As a landlord - DREADFUL experience. Jamie & Steve (the owners) will promise a brilliant service, but when there's a cockup and you complain you get blanket denial and stroppy, unhelpful staff. I've switched to a different managing agent now (Ainsworth) who are a little more hard-nosed, but they are businesslike, reliable and can be trusted to keep their word.
1/5
GoogleTenancy of >2.5 years commenced with a filthy house and considerable damage, all of which was disregarded at the move in meeting & inventory report. Fortunately we took photographs (see attached) and I would advise you do too. Pad2let raised no concerns at exit meeting but later gave various absurd reasons for non return of deposit (cobwebs forming 6 weeks after leaving, horsetails in the garden, storage of dirty unhemmed curtains becoming creased) - in fact they attempted to charge us in excess of the £795. deposit! Eventually we had to go through the DPS arbitration service who ruled largely in our favour but did charge us for a replacement bath. A bath that was damaged when the shower collapsed. This incident was reported and viewed by Pad2let with no reference to our financial liability yet 2.5 years later they deny knowledge of it; whether that is poor record keeping or dishonesty who knows. My advice would be to do all communication via email and to take photographs of any area of concern for future reference.
2/5
TrustpilotThe agency and customer service they…
The agency and customer service they provide is really poor. Everytime I went to the agency woman was rude, I not gonna mansion about phone calls. I rent property there for 3 years, on the beginning everything was okay after a year issues start, worms in the house, broken pipe in the wall twice. So I not highly recommend, for this price you can find much better property and service.
5/5
GooglePerfect and fully professional, helping with all documents. Definitely recommend it 👌🤗 …
Hi Magdelena. Thank you so much for taking the time to leave us a 5* review, we really appreciate it.
1/5
TrustpilotAbsolutely useless
Absolutely useless! Not interested when you report a problem. Currently waiting for a contractor to ring me to arrange fixing my shower, I reported this 4 days ago and haven’t even received a call yet let alone arrange for it to be fixed. Hardly surprising though as I still waiting for a hole in my ceiling to be repaired after it collapsed 6 years ago!
5/5
GoogleExcellent first class service, professional staff members who helped us through the rented process. Cannot recommend them highly enough.
Thank you so much for taking the time to leave us this 5* review Simon. It really is very much appreciated.
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