5/5
TrustpilotThanks to Sophie and Matt at Martyn…
Thanks to Sophie and Matt at Martyn Gerrard for supporting us as first time buyers. Sophie kept us updated and explained everything to us that our solicitor was unable to communicate clearly to us.
Trusted Agent profile · Barnet
Martyn Gerrard Mill Hill Sales reviews in Barnet
★★★★★
2,159 reviews across 3 platforms
109 The Broadway, Mill Hill, London, NW7 3TG, Barnet, NW7 3TG
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Barnet, at 109 The Broadway, is rated 4.7 out of 5 across 2,159 reviews on three platforms, including 233 Google reviews rated 4.8.
Reviews
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSophie Wilkins
Sophie was great. Very professional and knowledgeable and made the whole experience easy. She helped me get the property I wanted at the price I wanted. Excellent
5/5
GoogleWould highly recommend Daniel Millet. Professional and personable. Made the whole process so much less stressful for us. Excellent service
1/5
TrustpilotA complete disaster of a property management service
A complete disaster of a property management service. Long running issues where they have allowed the contractor to charge 4 separate call-out charges only to conclude that it’s a different problem altogether. No verification of problem with tenants or site visits. Escalations to management routinely ignored. Either a shoddy contractor, shoddy management or both. Or worse, collusion with contractor to maximise call out charges. No longer happy to pay a premium price for a sub standard service. AVOID if you are a landlord.
4/5
TrustpilotGreat service from the team
Great service from the team, in particular Adriano, Matt and Sophie. Kept well informed and very professional. Adriano, thanks for your regular insights into the market and your openness and honesty at all times.
5/5
TrustpilotGood communication
We recently bought a property though Martyn Gerrard and are delighted with the property and the efficient service that they provided. Communication was excellent and the purchase proceeded smoothly. We also bought our first home with them 10 years ago and we were equally happy. Thank you Arzu and Craig.
4/5
TrustpilotOliver was super helpful and keen to…
Oliver was super helpful and keen to find properties to fit my needs! Really helpful and informative company
5/5
TrustpilotI can't thank Zoe Sophocles enough for…
I can't thank Zoe Sophocles enough for her help with my tenancy renewal. It took a really long time to finalise and she was patient and supportive throughout. Delighted that I get to stay in the home I love, all thanks to Zoe!
5/5
TrustpilotOliver was very professional when…
Oliver was very professional when dealing with my property enquiries. He responded quickly and was happy to answer any questions.
5/5
TrustpilotAdam - was great
Adam, was extremely helpful, friendly, knowledgeable and have maintained a great level of communication. I truly recommend Adam and Martyn Gerrard.
5/5
Trustpilotit’s been great working with David
it’s been great working with David, David and Daniel, they have been very quick and professional with getting my home under offer, couldn’t recommend them more!
5/5
TrustpilotBest and most helpful letting agent in the area
My review is for Daniel H, just wanted to say a big thank you for organising the flat for my daughter so well. We have dealt with many letting agents over the last few weeks and have to say you were hands down the best in the area ! Plus you don't lie like others.... truly genuine people.So big thanks for me :)
5/5
TrustpilotYou guys rock
You guys rock. From the most friendly and welcoming viewing back Shuhan and a very good follow up to check in. Then whoaaa over to Jatin to progress the purchase. If I was to describe Jatin in a word it’s ‘tenacious’. He was on the case more than me (and I’m an on the case person). His communication and guidance is endless. Giving advice on what I need to do and he chases - everybody. A ten out of ten for ‘getting the job done’ Jatin.
2/5
TrustpilotAn average, sometimes stressful experience
Honestly, they were OK... They sold our house for us but seemed very disorganised. We worked with three different agents with no explanation as to what had happened to the previous two. At one point things became critical when our buyers' mortgage expired without anyone apparently noticing, causing stress and threatening our chain. I wouldn't say they were bad, but the service we received was average verging at times on poor, which made me wonder why we were paying them a higher commission compared to other agents. Fairly disappointing expereince, all in all. Probably won't use them again in future.
4/5
TrustpilotHossein was great!
Hossein was great! He had explained the property in detail and it was true to his description so I felt my expectations were met. Also he provided a personal touch logistically which was wonderful and made my commute much easier!
1/5
TrustpilotA company of crooks
A company of crooks. Completely dishonest. They are charging ridiculous fees without informing you in advance and rely on small print. Stay away and do not let your houses through them. We are experienced landlords and they have messed us twice before.
Agent replied · 23 October 2024
Hi Orly. We appreciate you are angry but think your choice of words is rather inflammatory and wrong. Our Terms of Business, which you read and agreed to - clearly lay out our fees, when and how they are due. We are sorry that you had trouble with the tenant, we gave as much advice as we could, but you had chosen to self-manage the tenancy and so our role was limited. We are also sorry that you have not taken up the offer to talk to our Head of Lettings so we can try and resolve things.
5/5
TrustpilotAnthony was helpful and informative…
Anthony was helpful and informative during the viewing. He's also been very responsive to emails and calls, always calling back and providing updates as requested and needed.
5/5
TrustpilotI was made to feel my business was…
I was made to feel my business was important to them. Kept me fully informed at all stages. Steffi was exceptional and is a great advert for the business.
5/5
TrustpilotDinesh is a thoughtful and personable…
Dinesh is a thoughtful and personable chap. He was very diligent and communicative. He found us very good buyers and I don’t think he missed a beat. I wholeheartedly recommend him.
5/5
TrustpilotVery good experience with Martyn…
Very good experience with Martyn Gerrard Estate! Very professional and good agents , Thank you to Jessica for being so nice and helpful!
5/5
TrustpilotGood customer service
Good customer service I received all information and help I wanted it .Thanks you so much Titas JuskeviciusSuper appreciate your support and help
5/5
TrustpilotExcellent with…
Recently we have been dealing with Yasemin Yilmaz from MG and what a great experience, such a caring and professional person.thanks Yasemin
5/5
TrustpilotReliable and professional
The agent we worked with, Daniel, has been os professional and responsive! He helped us move quickly through all the steps, from viewing, to signing and has been in constant contact, making sure everything goes smoothly for both us as tenants and the landlords. Highly recommended.
Agent replied · 23 October 2024
Dear Adela, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotAnthony is a nice guy to helping us and…
Anthony is a nice guy to helping us and doing perfect service. Thank you Anthony and Martyn Gerrard 👏
Agent replied · 23 October 2024
Hi Eyup,Thank you for the positive feedback.-MG
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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