Trusted Agent profile · Barnet

Martyn Gerrard Mill Hill Sales reviews in Barnet

4.7

★★★★★ Excellent

2,113 reviews across 3 platforms

109 The Broadway, Mill Hill, London, NW7 3TG, Barnet, NW7 3TG

Martyn Gerrard's office in Barnet, at 109 The Broadway, is rated 4.7 out of 5 across 2,113 reviews on three platforms, including 204 Google reviews rated 4.8.

Google logo

4.8 / 5

204

Reviews on Google

This office

Yell logo

4.8 / 5

4

Reviews on Yell

This office

Trustpilot logo

1,905

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Barnet office, from every platform, shown as written. First names only.

5/5

Trustpilot

I've been letting a property through…

I've been letting a property through Martyn Gerrard for the past 15 years and find the team at Martyn Gerrard to be very efficient and professional in all matters from maintenance to rental renewals. I am confident in the knowledge that they are taking care of my property and my interests. With regards to rental renewals, Zoe Sophocles has been brilliant. She is very knowledgeable about the rental market, provides really sound advice and always has my interests in mind. I trust her judgement and would recommend Zoe and Martyn Gerrard as trusted property experts.

Rita · 3 November 2024

Agent replied · 23 December 2024

Hi Rita, thank you for your positive review, we are very pleased that you have stayed with us for such a long time!

5/5

Trustpilot

Mathew was very helpful and always got…

Mathew was very helpful and always got back to me and very polite

Samaria · 15 August 2026

Agent replied · 22 September 2026

Thank you for your review!

4/5

Trustpilot

Matthew was super helpful and excellent…

Matthew was super helpful and excellent with communication. The property we were looking at wasn't quite the right fit but we appreciate the professionalism and responsiveness from Matthew!

Nicholas · 1 May 2026

Agent replied · 25 May 2026

Thank you for your review!

4/5

Trustpilot

I had the pleasure of working with Lynsey

I had the pleasure of working with Lynsey for Martyn Gerrard Agent’s to rent out my property, and I couldn’t be happier with the experience. She was incredibly helpful in understanding the type of tenants I was looking for and was spot-on in helping me set a competitive rental rate. Lynsey’s deep knowledge of the area shone through as she brought in consistent viewings, almost every other day, until we found the perfect tenants. Her communication was always clear and to the point, making the entire process smooth and stress-free. I highly recommend Lynsey for anyone looking to rent their property.

Omar · 28 October 2024

Agent replied · 23 December 2024

Hi Omar, thank you for your good review. We are very happy to hear the right Tenants were sourced for you.

5/5

Trustpilot

So far our experience finding and…

So far our experience finding and securing a rental in London has been a smooth and stress-free process because of Dan and MG. Would recommend to anyone!

Sophie · 2 May 2026

Agent replied · 25 May 2026

Thank you for your review we are glad we could make the process stress free!

5/5

Google

What can I say…. Dan Millet THANK YOU! Dan has been the most pleasant, professional and helpful agent I have come across. I have been looking to purchase for the last 12 months and when we found a property we loved, Dan worked swiftly with the vendor and us to make sure the sale went ahead smoothly! He worked so hard to get the sale across the line going above and beyond from all angles! We were in communication weekly and more regularly if needed and I always knew what was going on from start to finish of the transaction. Dan honestly you are an angel! Thank you so much

TahMina · 17 October 2024

Agent replied · 24 October 2024

Hi TahMina, thank you for your very happy review and we certainly hope you enjoy your new home!

5/5

Google

I have just sold my property in Mill Hill with the help and support from Mill Hill team. David, Dan, and Andre were fantastic in dealing with all my requirements and queries. They are very professional, efficient, and transparent providing regular updates on how the sale was proceeding. This is the third time I have used Martyn Gerrard in the past 20 years and I have always been a happy and satisfied customer. Mill Hill office and sales team have been excellent.

Ilad · 17 October 2024

Agent replied · 24 October 2024

Hi Ilad, thank you for your positive review and that this isn't the first time you've used our services.

5/5

Trustpilot

Martin Gerrard- Professional Service

I recently had the opportunity to work with "Martin Gerrard" and I couldn’t be more pleased with the experience I received from start to finish.Maria @ Martin Gerrard was incredibly professional & responsive. Communication was clear and timely, and she is always available to answer our questions or address any concerns. I truly felt supported every step of the way and appreciates her input. I highly recommend Martin Gerrard and the service provided by Maria. It was a pleasure working with them.

Madu · 16 October 2024

Agent replied · 23 December 2024

Hi Madu, thank you for your happy review. We are very pleased that you were pleased with the experience.

5/5

Trustpilot

A Very Professional Firm

I have to say that dealing with Martyn Gerrard (Barnet) was a pleasant surprise based upon my previous experience of dealing with estate agents. Martyn Gerrard are a very professional firm.Bruvis and Jamie were excellent in keeping me updated throughout the whole process. Jamie dealt with all the viewings for me and kept me advised of upcoming viewings and provided early feedback.Once the property went under offer Bruvis took over. He has communicated with me regularly and kept me up to date. All my interactions with the team at Martyn Gerrard were positive. They are a very friendly team and very respectful of their clients. It's been a pleasure selling my property through Martyn Gerrard and I don't hesitate to recommend them.

Hadley · 15 October 2024

Agent replied · 23 October 2024

Hi Hadley, thank you for your positive review and sharing the good service you received.

5/5

Trustpilot

Craig Thompkins and his team were brilliant

Craig Thompkins and his team were absolutely amazing during our house sale. A simple sale turned into a nightmare as a result of the other solicitors. This caused us a great deal of stress. Without Craig on the other end of the phone, I and my wife, especially, would not have been able to get through. He was always available to answer calls and questions. He assisted in chasing the other side and placing pressure in the right way at the right time on the right parties to ensure we achieved our deadline to exchange and complete. He is extremely professional as well as empathetic and understanding. When he was personally not available, a member of his team was always on hand. I cannot thank and praise Craig highly enough. He definitely deserves a huge recognition. If you need your property sold, or if you are looking to buy then Craig is your man. He will not stop until the deal is done!

Nishan · 15 October 2024

Agent replied · 23 October 2024

Hi Nishan, thank you for sharing your positive review, we are very pleased that Craig and his team helped get you through a hard sale.

5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Tyler and Oliver at Martyn Gerrard Estate Agents, and I must say, their service was absolutely fantastic! From the moment I contacted them, they were attentive, professional, and genuinely interested in helping me find the perfect property to rent. Tyler and Oliver went above and beyond to accommodate my preferences and requirements, and their extensive knowledge of the North London area was incredibly helpful in guiding me through the entire process.

Nathalie · 30 October 2024

Agent replied · 23 December 2024

Hi Nathalie, thank you for your 5 star review. We are very happy a property has been found for you!

5/5

Trustpilot

I have just completed on the sale of my…

I have just completed on the sale of my house which turned out to be complicated no fault of the agents. I found the team at Martyn Gerrard professional and respectful throughout the whole process beginning with Amanda who valued my home, providing good advice and giving me confidence to market the property when I believed it was depressed. Thank you Amanda.I especially want to thank Umit, who worked tirelessly throughout negotiating viewings and then providing excellent communication throughout the whole process of the sale. Umit is dedicated and has outstanding customer service skills; (in fact the whole team have excellent customer service skills) which goes along way through a stressful process.I would definitely recommend this estate agents for any customers thinking of buying and selling.Thank you Martyn Gerrard!

Gillian · 14 October 2024

Agent replied · 23 October 2024

Hi Gillian, thank you for your positive review and happy that everything worked out well.

5/5

Trustpilot

Fantastic estate agents

I cannot praise the team at Martyn Gerrard high enough. Bruvis, Jamie and Alex were great from the start. Their communication is excellent, keeping me updated throughout the process. Jamie and Alex did the viewings for me and were always on time and respectful. Once the property went under offer Bruvis took over. He has communicated with me regularly and kept me up to date. He even took it upon himself to speak on several occasions to other estate agents and solicitors in the chain to find out the status of the sale. I couldn't have used a nicer group of people. They've all been so friendly. It's been a pleasure selling my home through them and I don't hesitate to recommend them.

Ms · 11 October 2024

Agent replied · 23 October 2024

Hi Ms H, thank you kindly for your review, we are very pleased to hear that our Sales Team worked hard for you.

5/5

Trustpilot

Lynsey Humphreys-Lee was incredibly…

Lynsey Humphreys-Lee was incredibly helpful during my search for a rental property. She was professional, knowledgeable, and attentive to my needs. Lynsey took the time to understand what I was looking for and ensured I was shown properties that fit my criteria. Her insights about the neighborhoods and properties were invaluable, and her friendly demeanor made the process enjoyable and stress-free. Thanks to her support, I feel confident in my rental decision. I highly recommend her services to anyone looking for a rental property!

Noor · 10 October 2024

Agent replied · 23 October 2024

Hi Noor, thank you for your positive review and we are very happy that our Lettings Team could assist you.

5/5

Google

Well done Dan on achieving a completion! It was a drawn out and roller coaster ride of a purchase and you maintained a very cal, cool, level headed and professional manner throughout, whilst engaging with all parties. Thank you for going the "extra mile" and accepting my calls and working during your days off. It has been a pleasure working with you and you are certainly at the top of my list for any further house purchases (or sales). Once again, thank you and continued success.

S · 19 March 2026

Agent replied · 16 April 2026

We are pleased to hear about your positive experience with Dan. Thank you for sharing your feedback.

5/5

Trustpilot

A Breath of Fresh Air in the Property Market

After struggling for two years with other estate agents who failed to secure tenants for my property, I was relieved to find Martyn Gerrard Estate Agents more specifically Anthony. His positive attitude and proactive approach were refreshing. Within a few months, he successfully found suitable tenants, taking care of all the necessary paperwork and ensuring a smooth transition. I'm extremely satisfied with the outcome and would wholeheartedly recommend Anthony to anyone seeking a reliable and efficient estate agent.

Gnanathushyanthy · 6 November 2024

Agent replied · 23 December 2024

Hi Easwaragnanam, thank you for your 5 star review, we are pleased that our Lettings Team, led by Anthony, secured you tenants.

5/5

Trustpilot

Professional, and helpful

I approached three estate agents local to Barnet to view my property with a view to a sale. Of the three, the service I received from Martyn Gerrard at Whetstone (and, in particular, Stewart Willerton) was the best. Appointments kept on time, good but not intrusive followups and professional outputs for consideration. I eventually sold my home to a private buyer, but MG were attentive and available, even when it was becoming clear that I was going solo. I was very happy with the experience

Jim · 2 October 2024

Agent replied · 23 October 2024

Hi Jim, thank you for taking the time to leave us a review, it's very kind of you.

5/5

Google

Daniel Millet has been a great help with my recent house move. He kept us up to date on properties that had just been released to the market and that also fitted our criteria in Mill Hill. I would definitely recommend him.

Paul · 16 December 2025

Agent replied · 16 April 2026

We deeply cherish your feedback about Daniel's excellent service during your house move. Thank you for recommending us.

2/5

Trustpilot

Block Management: A Brick Wall of Inefficiency

The block management team and its leader are unfortunately doing a disservice to the company's reputation. With a significant number of homeowners already trusting their services for buying, selling, letting, and referrals, this block management team has the potential to cultivate a loyal customer base for years to come. it is imperative that they provide exceptional service.However, this team has fallen short in several key areas. Responses to inquiries have been consistently delayed, and when they do arrive, the reports lack essential details. There is a glaring absence of cost comparisons and clear explanations regarding how work will be carried out.It is essential that block management services prioritize transparency and open, timely communication with homeowners. The current performance of this team is unacceptable and needs to be addressed urgently.We can’t share specific details right now because we’re still hoping to work together. But it’s not just one or two isolated problems. A good company needs to keep a close eye on its employees, no matter how high up they are.Remember, clients in block management are long-term partners. They can bring in multiple transactions over time, making them much more valuable than one-time buyers, sellers, or renters.Investing in keeping your block management clients happy is a much smarter strategy for long-term success.Here are some things that could help:Regular meetings: Bosses should meet with clients in person.Check emails and reports: Make sure they’re done on time and are good quality.Ask for feedback: Hire an outside company to survey clients.Talk to people who leave: When clients stop working with you, ask them why.These things can help you keep your current clients and attract new ones.

Ham · 17 September 2024

Agent replied · 23 October 2024

Thank you for letting us know about your experience with our Block Management team. We are sorry you have had issues with them. It is certainly not the level of service we want to provide.It would be great if you could give us more details, such as the block your comments relate to, so we can address the issues you raise. For example, we are unsure what specific reports you refer to. The documentation we supply is in a standard format required by legislation. We are dealing with ongoing works at many different buildings, so if you can give us more detail it will help us understand how we can better present information and improve on communications with lessees.

5/5

Google

I had a great experience working with Daniel Millet. He was professional, responsive, and kept me informed throughout the whole process. Daniel made everything straightforward and stress-free, and his local knowledge really stood out. I wouldn’t hesitate to recommend him.

Samantha · 16 December 2025

Agent replied · 16 April 2026

We are happy to hear Daniel provided professional service and excellent local knowledge. Thank you for recommending him.

5/5

Google

Daniel is excellent at what he does; he not only takes swift action in following up on work and answering your questions, but he also handles everything professionally. We continue to work with him and I recommend him to everyone.

Sertan · 16 December 2025

Agent replied · 16 April 2026

We deeply cherish your kind words about Daniel's professionalism and swift action. Thank you for recommending him.

1/5

Trustpilot

Saddened by this service

I had had one valuation already of 535000 from another estate agent who sat down with me and discussed selling points, anything I had to tell him about my flat etc. He was very polite and focused on what was good about my property. Martin Gerard on the other hand, despite evaluating the same property type on my very same road at 535000, told me my flat was worth 500000, despite at least three rooms being significantly larger than the one they valued at 535000. They had had many viewings for the neighbour’s property and feedback was around the smaller sized rooms. Common sense prevailing, I would have thought my flat could have the same audience - and offer the larger sized rooms. There was no real interest in my home and in fact more questions were asked about the flat above me, that they were very excited about ! The process of a valuation can be quite personal - you are entering people’s homes and making comment, please consider people better and be consistent in your pricing of properties.

Maria · 19 August 2024

Agent replied · 23 October 2024

Maria, thank you for your feedback. It's crucial for us to identify moments when we haven't met the high standards, we set for ourselves. We will take your points into consideration.You will know that putting a price on a property is not an exact science and will depend on many factors and everyone will have their own opinions. We did not want to mislead by overestimating an eventual sale price. Our advice was with the best intentions and as we explained on the appointment, we would like to ask for a higher figure to test the market as our extensive marketing strategies have shown we achieve good prices for our clients. Thank you again for your feedback

5/5

Trustpilot

Martyn Gerrard is a great state agent…yes i agree

Martyn Gerrard is a great state agent with some great people on board i just want to say a big thank you in particular to (CLAUDIA) for being so helpful and on my experience she is so kind and friendly and amazing on explaining this that interested me on looking to buy so thank you so much Claudia be proud off yourself for the services you offer to people day and day out 🙏

Arzan · 18 November 2024

Agent replied · 23 December 2024

Hi Arzan, thank you for your 5 star review, we certainly hope we can continue to assist you.

5/5

Trustpilot

Daniel Harris

Daniel Harris! Helpful understanding approachable! I was nervous and unenthusiastic! Professional emails and made himself easy to contact! Almost made flat hunting fun!!

Elizabeth · 29 April 2026

Agent replied · 25 May 2026

Moving home should be fun, and we glad you experienced that with Daniel. Thank you for your review.

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Read Martyn Gerrard's Google reviews

Questions about Martyn Gerrard Mill Hill Sales

How many reviews does Martyn Gerrard Mill Hill Sales have?

Martyn Gerrard's Barnet office has 2,113 reviews across three platforms: 204 on Google, 4 on Yell, 1,905 on Trustpilot (across the whole business).

What is Martyn Gerrard Mill Hill Sales's rating?

Martyn Gerrard Mill Hill Sales is rated 4.7 out of 5 across all 2,113 reviews, and 4.8 out of 5 on Google from 204 reviews.

Where is Martyn Gerrard's Barnet office?

Martyn Gerrard Mill Hill Sales, 109 The Broadway, Mill Hill, London, NW7 3TG, Barnet, NW7 3TG.

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