Trusted Agent profile · Barnet
★★★★★
2,155 reviews across 3 platforms
109 The Broadway, Mill Hill, London, NW7 3TG, Barnet, NW7 3TG
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Barnet, at 109 The Broadway, is rated 4.7 out of 5 across 2,155 reviews on three platforms, including 233 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Martyn Gerrard Mill Hill Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Barnet.
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
GoogleDavid Y and David M were consistently helpful, responsive and friendly throughout the whole (relatively longer process). They kept things professional despite a difficult upward chain and made sure everyone was on track throughout. Would highly recommend
We're thrilled to hear about your positive experience with David Y and David M. Thank you for sharing your feedback!
5/5
TrustpilotStewart was brilliant
After a rocky start to our purchasing journey with Chloe, Stewart took over and made the process incredibly smooth.It helped we had lovely vendors to buy from, but Stewart was diligent and communicative throughout despite our millions of questions, which gave us additional piece of mind.We're now looking forward to starting our new life in our lovely new house!
Dear Andrew, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotProfessional and courteous service
Alex Searby was prompt in organising our viewing appointments, punctual at the meetings, extremely helpful and knowledgeable of the properties he showed us. He allowed us time to think and see how the properties would meet our requirements. He maintained a professional, courteous and objective attitude and made us feel comfortable. We instantly trusted Alex to give us the best advice and we are grateful to him for the time he has spent with us.
5/5
TrustpilotAbove and beyond
David helped us through a very tricky sale- he was available, flexible and honest. Our family has some difficult circumstances, caring responsibilities and are “long distance” sellers because of this. David went above and beyond at times to helped us out with tasks that needed to be done in the local area. I would not hesitate to recommend him.
Dear Dani, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotWe have a 2 bed flat which we were…
We have a 2 bed flat which we were marketing for rental with Martyn Gerrad. The service has been exceptional and efficient. Everyone has been extremely helpful and we managed to get new tenants quickly. Thank you!
We're elated to hear about your exceptional experience with us. Thank you for sharing your positive feedback!
5/5
TrustpilotWe enjoyed working with Suraj
Suraj was very helpful in finding us an apartment to rent in our price range in this challenging rental market. We felt that he was very focused, upfront, honest and easy to reach to answer our questions. He really cared about his client, and we are keeping his contact details as a go to Martyn Gerrard real estate agent.Thank you so much!
Good Afternoon, Thank you for leaving us a great review. We're glad to hear you've had a positive experience with Martyn Gerrard. We wish you the best of luck.
5/5
TrustpilotWise advice
When I put my flat on the market at the beginning of March 2023, I did not envisage that I would still be living in it at the year’s end. But so it was, as interest rates climbed and nerves were stretched. In the first weeks of 2024, we sailed into calmer water towards completion. Treon was a rock, a consistent presence throughout, dispensing useful information and wise advice, always reassuring, and cajoling when it was needed. I learned an enormous amount from the sales team, and always felt supported. I chose Martyn Gerrard for their track record as local estate agents, their knowledge of the area, and their professionalism and efficiency. It was the right choice.
5/5
TrustpilotGreat experience
Bruvis Hiew was our main point of contact when dealing with Martyn Gerrard. He was thoroughly professional throughout the process of buying a property - maintaining a high level of communication and empathy. Bruvis also showed great urgency at getting the purchase over the line, pulling all parties in the right direction. Thank you!
Dear George, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotOutstanding Service from a Highly…
Outstanding Service from a Highly Skilled TeamI recently had the pleasure of working with the team of Martyn Gerrard for my property transaction, and I am absolutely delighted with the level of service provided by Sheriaz, Faisal, Antony, Stuart, and Adriano. From start to finish, each member of the team played an integral role in making the entire process smooth, efficient, and stress-free. Together, this team made what could have been a stressful and overwhelming experience into something seamless and even enjoyable. Highly recommend!!!
Hi Konstantina, thank you for leaving your positive review of our Teams!
5/5
TrustpilotHighly recommended !
I found a great flat through Martyn Gerrard Estate Agents. My situation was a little complex as my partner is relocating to the UK and doesn’t yet have the right to live here, a bit of a chicken-and-egg situation as I needed to show my partner could live with me before applying, while the landlord needed proof of right to live before adding them to the tenancy.
1/5
TrustpilotExtremely Unprofessional and Unpleasant Experience
I’ve been renting with Martyn Gerrard Estate Agents for two years, and it has been nothing short of a nightmare. Before moving in, I requested a deep clean of the flat, which was never done. Instead, I entered a property full of mould and dust, making it clear that tenant well-being is not a priority for this agency.Throughout the tenancy, the property manager changed four times, and every single one of them was rude, unhelpful, and unpleasant to deal with. They have all been unprofessional and seem solely focused on ensuring rent is paid, with no care whatsoever for tenant welfare.Within the first six months of living in the flat, I developed a serious illness due to the extremely old and dirty carpets. I repeatedly requested that they be replaced, but this was ignored for almost two years. It was only addressed earlier this year, after one property manager mentioned that the landlord had already agreed to replace the carpets long ago, but nobody had bothered to communicate this to us.In October, we were served with a Section 21 notice. I tried negotiating for an additional three months as I’m starting a new job in December, but the landlord rejected this. We managed to secure a new property and planned to move out a month early, but since then, their renewal consultant has made my life miserable. She has been disrespectful and sent nasty, threatening emails, demanding full rent payment for the final month, even though I’ve offered to surrender the tenancy on my vacate date, which aligns with their plans to sell the flat.Dealing with Martyn Gerrard has been a deeply distressing and appalling experience. Their behavior has been unprofessional, uncaring, and outright abusive. I would strongly advise anyone considering renting through them to think twice, you deserve better than this.
As we have explained, you are currently in breach of contract with your landlord. We are unable to comment further due to possible legal action being taken.
5/5
TrustpilotSaad and Florence were supportive with…
Saad and Florence were supportive with our purchase. There were some delays with completion date as it was a new built, but they helped deal with the developers to accommodate our move.
Hi Jin, thank you for your positive review and sharing your experience with purchasing a new build through our Sales Team.
5/5
GoogleThe experience we had in regard to the sale of the house was a very difficult process as we had two purchasers letting us down before we instructed Daniel at Martin Gerrard. The people involved on the side of the purchasers were endeavouring to find reasons to frustrate the sale, and we owe so much to Daniel and David who assisted in smoothing the way enabling completion to take place.
Hi Colin, thank you for sharing your experience and the happy experience of reaching completion. We wish you the best in any future endeavours.
5/5
TrustpilotI dealt with Company employee Raj…
I dealt with Company employee Raj Phlora throughout the sales process. He was very professional and courteous at all times. Nothing was too much trouble and all queries were dealt with speedily and efficiently. He was the perfect conduit between myself as purchaser and the vendor. Thank you for making the process stress free
Dear Terry, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotWe’ve had a great experience arranging…
We’ve had a great experience arranging our new home through this agency. Sheriaz, Alexia and Ralph have all been very helpful and supportive throughout the process. We’re very happy with the service and would highly recommend them!
5/5
TrustpilotCouldn’t recommend Daniel more…
Couldn’t recommend Daniel more and very grateful for all his help securing my partner and I a new rental home. He was always incredibly patient, helpful and prompt in answering our many questions and really seemed to have our backs from the first moment we met him. Thanks so much again for everything Daniel!
Dear David, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotVery Positive experience
I was very happy with my experience in letting my property with Martyn Gerrard. Sophie Wilkins was most helpful in organising a relatively quick exchange of contracts, which was slightly unusual due to my new tenant currently living abroad. She even arranged a zoom call for me with the new tenant so we could all ‘meet’ and sorted out one or two slightly complicated issues for us so both sides were happy.
1/5
TrustpilotAs a potential buyer
As a potential buyer, I had an unsatisfactory experience during the offer process.
Thanks for letting us know about your experience with us. It seems your offer came in late on Friday afternoon, we got back to you on Monday morning when the sales manager was back in the office. The letter sent out was a standard template, but we take your point, and we are looking at rectifying this issue. Thanks again for letting us know.
5/5
TrustpilotGreat service and very knowledgeable
I recently had the pleasure of working with Martyn Gerrard for the sale of my property, and I am exceptionally pleased with the service I received. Bruvis and his team members, Jamie and Antony, were superb throughout the process. They were professional, knowledgeable, and always available to answer any questions I had throughout the process. Bruvis's expertise in the local property market was evident from the beginning, and he provided valuable guidance on pricing and marketing my property. Jamie and Antony were instrumental in arranging and conducting viewings, and they always provided timely feedback and updates after each viewing. I highly recommend Martyn Gerrard to anyone looking to sell their property. The team's commitment to delivering a high-quality service is truly exceptional, and I am grateful for their hard work and dedication throughout the process.
5/5
TrustpilotOutstanding Support from Sophie at Martyn Gerrard - A Fantastic Rental Journey
I recently had the pleasure of renting a flat through Martyn Gerrard, and the experience was outstanding. Our agent, Sophie, was exceptionally helpful and friendly from start to finish. She guided us through the viewing and remained our main point of contact throughout the entire process, making everything feel effortless.One aspect that stood out was how digitally streamlined the process was. Nearly everything could be handled online, which was incredibly convenient. The only time we needed to visit a branch in person was for the ID scan, and even that was straightforward and could be done at any location.The entire process was quick, clear, and efficient. Overall, it was a fantastic experience, and I highly recommend Martyn Gerrard to anyone looking to rent a property.
Hi Maciek, thank you for a great review, we do seek to try and keep processes easier for clients.
5/5
TrustpilotExceptional Customer Service
I recently purchased a property in N21 , I was very impressed with Alfina whom I had countless encounters with.Alfina was extremely helpful and super efficient.She went above and beyond to get answers /solutions to all my queries .All of my queries were dealt with in a professional manner which made the process of buying a property less stressful .All of the staff were polite and professional, would definitely use this estate agent again .
5/5
TrustpilotProfessional, reliable and helpful
I was left in a horrendous situation by another agency who botched things so badly that I was left without a home to move into on my scheduled moving day with no notice whatsoever. Daniel at Martyn Gerrard expertly jumped in to help and managed to pull off a small miracle and get me into the perfect place very quickly, where I am now very happy. He was professional, efficient, and really helped me out in a highly stressful situation. Can't thank him enough and would recommend him to anyone.
Hi Lesley, thank you for your positive review, and we're very glad to hear a miracle was achieved!
5/5
TrustpilotJenna - professional and very helpful
I was a first time buyer and have very positive experiences through the whole process of the buying - thanks to Jenna at East Finley branch. She was approachable and proactive. Very clear communication. She went out of her way to help me with any inquiries I had. I got my key in less that 3 months! Thank you
Dear Dorota. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our East Finchley office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotI have always felt confident with…
I have always felt confident with Martyn Gerard. Zoe has been very helpful, polite and professional with any dealings. My renewals have always gone very well. Thanks for making it happen!
Hi Fiona, thank you for taking the time to leave a review. We are very pleased our Renewals Team have always provided you with a good service!
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Tell us what you need and we'll put you in touch. Martyn Gerrard Mill Hill Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Barnet.
