5/5
Sacha and the team
Sacha and the team were great at finding a tenant and handling the turnaround.
Agent replied · 26 December 2024
Thank you for leaving a wonderful 5* review. Kind regards, Asma

Trusted Agent profile · Barnet
★★★★★
2,309 reviews across 2 platforms
126 Ballards Lane, Finchley, N3 2PA, Barnet, N3 2PA
Dexters's office in Barnet, at 126 Ballards Lane, is rated 4.4 out of 5 across 2,309 reviews on two platforms, including 336 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
Sacha and the team
Sacha and the team were great at finding a tenant and handling the turnaround.
Thank you for leaving a wonderful 5* review. Kind regards, Asma
5/5
I’ve been working with Sophie since…
I’ve been working with Sophie since Dexters have taken over the management on my rental property! Sophie has been fantastic, with quick turnarounds on requests and on going communication. I trust in Sophie’s work ethic and values. You will be in great hands when Sophie is involved!
5/5
Imani was shown great knowledge on the property and took on viewings that related well with my search. Would highly recommend.
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
1/5
real lack of service/ communication
awful, I have been trying to speak to someone from the sales team for months. they say the same script every time I call "this is lettings, leave your details and sales will call you back". They never do. I actually want to purchase a property, why wont they talk to me? I can see the property just sitting there and every time I ask if it's still available they say it is. But I never get further than that with them.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
Worked with Daniel Slavd whi did an excellent job of keeping on top of everything.
Dear Ross, Thank you for taking the time to leave a wonderful 5 star Google review. Daniel will be thrilled to read your kind comments. Kind regards, Asma
5/5
Daniel at Dexters was sooooooo helpful ! By far the best agent and team of agents I’ve worked with, they were so amazing , so helpful and proactive during my search , although I did not end up finding with them I must acknowledge all their hard work. The whole team was really good , so professional, very helpful ! Would recommend a million times over !
Dear Lubna, Thank you for your kind comments regarding the Finchley team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
I would highly recommend Daniel Slavid without hesitation to anyone buying a property. Daniel could not have been more helpful with the process and it's difficulties. He kept us well informed throughout, and was great at mediating …
Dear Oconnor, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
Renting apartment at Battersea Reach.
Our apartment in Battersea Reach is rented via Dexters letting agency. As landlords we find that we have a smooth transition between us and our tenants, because Daniella Pink and Caroline French have been very friendly and efficient in sorting out issues in relation to our tenancy. They are very attentive and prompt in what they do.
5/5
Andy and Matt were very helpful in supporting us with regards to the rental of our current property. They helped us with regards to communication between ourselves and the landlord's managing agent and took time to go out to the property on our behalf to provide answers we needed with regards to particulars of the property. Would recommend using Dexters!
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
Remi Daniels has been an absolutely…
Remi Daniels has been an absolutely brilliant property manager during my tenancy with Dexters. He is professional, compassionate and always quick to respond to any queries, from dealing with noise complaints to arranging repairs. He has also gone above and beyond in helping me with a recent issue. I can't recommend him highly enough.
5/5
Can recommend!
Monika has been managing my flat for rent for the last year or so. She has always been friendly, responsive and proactive, communicated regularly by email and by phone and I have been able to feel the flat is in good hands. Recently we've had some issues with damage coming from the flat above and she has gone the extra mile to chase the managers of that property so that the damage can be repaired. I'm very grateful to her!
Dear Katherine, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
Unfortunately I had a leak at my flat…
Unfortunately I had a leak at my flat which I let out through Dexters. Monika has been incredibly efficient in resolving this - chasing the managing agent to find the cause of the leak, following up and arranging for it to be fixed and then looking into redecoration which needs to be claimed on the buildings insurance, as well as liaising with and reassuring the tenant and keeping me informed. She has been a pleasure to deal with and I am really impressed by her efficiency, reliability and tenacity.
Thank you for your kind comments regarding Monika and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
Although I did not find a new home through Dexters I was dealing with a lady called Georgia who is a efficient in her job roll, very friendly, always responded to emails and calls without delay, was on the look out for new homes, I'm more than sure if I found a home with Dexters the service would have continued throughout with Georgia on board, she knew I had found a potential home, she called and sent an email to see my progress which I thought was a nice touch, keep up the good work Georgia 😊
Dear Kelly, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
Ria has been absolutely amazing and very kind and professional
Dear Anna, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asha
5/5
Excellent property management team
The service provided by the property management team of Jia Wang, Stephanie Thame and Regan Ronayne at Dexters has been exceptional. They have let and managed my property for many years now and their professionalism is second to none. They communicate well and take action promptly when required. Their help and expertise has been invaluable.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
I've been in search of property to rent in the Finchley area and so happened upon Dexters Finchley branch. Upon requesting a viewing over rightmove, I received a swift response from Adea (agent) who was able to accommodate me for a viewing ASAP . Whilst the property itself did not meet my needs- Adea's friendly, professional, knowledgeable and overall outstanding level of customer service really impressed me. I'll for sure keep looking for the right property via Dexters. Moreover, would generally recommend their service based of this first impression. If I could give this review 6 stars- I would! Adea was such a good agent. :)
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
We had a wonderful experience viewing properties with Daniel Slavid. He was extremely knowledgeable, answered all of our questions thoroughly, and provided helpful insights throughout the process. Daniel was also very attentive and …
Dear Sophia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
Kherisha Maisara was an absolute fantastic help all throughout
Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
Recently I had an issue with an…
Recently I had an issue with an appliance at one of my rented properties, Nabil Subhani dealt with back and forth between his maintenance team, the tenant, the insurance company and directly with me. In all the time. Dealing with the matter, Nabil was responsive to all matters in an extremely efficient and timely way. His communication was clear and to the point and the matter was progressed efficiently despite the fact that that too many people were involved he stayed at the centre of communicating with all parties concerned.
Dear Adnan, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
2/5
Very sloppy service from Dexters
Very sloppy service from Dexters. Missing attachments to emails, forgetting to send information, incorrect information was sent.At check-in, they didn't even give us the right keys.... Sloppiness was a constant through the process....The house was very very dirty, despite it should have been professionally cleaned by contract. There was mold, dust, dead insects.... Lots of furniture was broken or not fixed. We are not sure if the landlords were informed at all at this point.Another red flag is that the agents try to lock tenants in very long contracts, a new trend with many companies. They didn't pressure as much as others, but still, they create this constant sense of urgency for the tenants.... then they disappear for days and need constant follow-ups.Do not recommend.
Dear Ana, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
Tina was incredibly professional
Tina was incredibly professional, clear, and helpful throughout the entire process of leaving the property. She made everything straightforward and stress-free. A well-deserved 5 stars!
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
Excellent customer service and communication.
I want to take this opportunity to thank Anya Carlyle who is a Property Manager at Dexters for all her support in resolving a number of ongoing issues at my property. She has persistently followed up on all the outstanding issues and resolved them successfully. Her communication and support has been excellent.
5/5
Proactive communication and empathy
Proactive communication, empathy and transparency are three core values I have seen demonstrated at Dexters. I have rented a home through them for nearly two years, and they have stood out as property managers that actually care. Most recently, Daragh Power has impressed me with their kindness and genuine care. I had two requests of the landlord, one that would require a change to my contact, and Daragh was AMAZING at listening to my needs, understanding the time sensitivity and following up with the landlord when we didn’t receive a response right away. They could have deprioritised my concerns or have gotten upset with my persistence but instead they understood where I was coming from and really advocated for me. This is exactly what one would want from a property manager, but is something I find is rare, especially in a ‘landlord market.’ Daragh communicated professionally throughout and made the entire process stress free. I wouldn’t choose another property manager besides Dexters.
Dear Gabriella, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
I had the pleasure of speaking with Matt Bramall today about leasing a flat. I sent my enquiry via email this morning and within a very short period of time Matt was calling me personally. Being a new UK Citizen I have some unique circumstances when it comes to letting an apartment and Matt was excellent at helping me navigate through the process. We had a vey informative conversation after which he rang the landlord and was back to me with answers in minutes. I have a viewing this week and an looking forward to meeting Matt in person. Very professional and highly responsive. Thank you Matt!
Dear Alison, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Matt. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Barnet won Gold; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.