Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently had a great experience and wanted to share how impressed I was with the service provided. From start to finish, everything was handled professionally, efficiently, and with genuine care.
Adem Kurdash was particularly helpful throughout the entire process, always responsive, knowledgeable, and willing to go the extra mile to make sure everything went smoothly. Their communication was clear, and they made what could have been a stressful experience feel straightforward and well-managed.
I really appreciated the attention to detail and the level of support provided. I wouldn’t hesitate to recommend their services to anyone looking for a reliable and professional experience.
Felix · 15 April 2026
Agent replied · 16 April 2026
Thank you so much for taking the time to share your positive experience with us! It was our pleasure to provide you with professional and efficient service, and we're thrilled to hear that Adem went above and beyond to ensure a smooth process. Thank you for recommending us to others - we truly appreciate your trust and support.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI completed my purchase on 28Mar2025. Ross Ashby of North Finchley has been instrumental in making this happen. He was extremely helpful throughout the entire process. He gave me advice on which properties I should be viewing and directed me to better options on the type of properties and mortgage deals. He also provided valuable insight on all the properties I have viewed and there was a lot! I appreciate Ross’s personalised care and commitment to providing stellar service. He is busy but he always found the time to get back to me timely. He even gave me advice on the insurance cover I needed for my house, will writing services, my boiler cover, and many more. Thank you Ross for helping me find a home for me and my son. I really appreciate your efforts. God bless you and your family.
Coelenterate · 1 September 2025
Agent replied · 8 September 2025
Hello Coelenterate,
Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Ross Ashby and how instrumental he was in your home-buying journey. Your kind words about his dedication and personalized care mean a lot to us.
Best wishes to you and your son in your new home.
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI recently used Ross Ashby’s services as my mortgage broker, and I could not be more satisfied with the experience. From the outset, Ross was professional, knowledgeable, and highly responsive. He took the time to clearly explain my options, guided me through each step of the process, and ensured I understood every detail before making decisions.
What really stood out was Ross’s dedication and attention to detail, he proactively identified the best mortgage solution for my needs and kept me informed at every stage, making the whole process smooth and stress-free. His friendly and approachable manner made it easy to discuss any concerns, and I always felt confident that my case was in good hands.
I would highly recommend Ross Ashby to anyone looking for an efficient, reliable, and customer-focused mortgage broker.
Stanley · 18 August 2025
Agent replied · 8 September 2025
Hello Stanley,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Ross Ashby provided you with such a professional and stress-free experience. Your recommendation means a lot to us, and we're delighted that you felt confident and well-informed throughout the process.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMany thanks to Ross Ashby for leading myself and my partner through our first mortgage. Ross is always on hand at emails or phone call and more than capable of answering any questions we had and even posing questions we hadn't come across in our research. All in, not only is Ross a very friendly person, he is incredibly knowledgeable and saved us a lot of time and money. 100% would recommend going to Ross!
Ryan · 5 September 2025
Agent replied · 8 September 2025
Thank you for sharing such a wonderful experience with Ross! We're thrilled to know he provided top-notch service, saving you time and money. It's always our goal to make the mortgage process as smooth as possible. Thank you for recommending Ross! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to give special thanks to Ross Ashby who is an amazing professional. He really helped me find the right property and his advice throughout the process was invaluable. Ross is extremely knowledgeable in his field, he would never mislead you and you can count on him finding you the best mortgage available. To anyone looking for property, it is worth making the trip and have a chat with him. I highly recommend his services!!!
Martin · 9 August 2025
Agent replied · 8 September 2025
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have very good service experience with the company . Our Mortgage Advisor Ross is very professional and friendly in the all process of our mortgage application. We were first time buyers and everything was new but working with Ross made us so easy to move on.
We Strongly recommend the services of Barnard Marcus .
Raj · 16 February 2026
Agent replied · 16 April 2026
Thank you for choosing Barnard Marcus for your mortgage needs! We are ecstatic to hear that your experience with our Mortgage Advisor Ross was professional and friendly. Congratulations on becoming first time buyers! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a wonderful experience finding an apartment to rent with Barnard Marcus. Ilina was especially so incredibly helpful, going above and beyond to secure a deal and reassure us whenever there were any (understandable) delays. Would recommend to anyone - and if you can work with Ilina, bonus points!
Natalie · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled that you had a wonderful experience with Barnard Marcus. Our team, especially Ilina, is committed to going above and beyond to ensure a smooth and successful rental process for our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe're really grateful for Ross helping us purchase our first home! He was always there for us explaining everything about the mortgage process so well and making us feel confident in our decision.
Ross was really patient and always answered our questions so quickly. His knowledge and hard work made a potentially stressful situation feel easy. We felt like he had our backs the whole way.
Thank you Ross for being there for us and helping us achieve our dream of owning a home. We highly recommend Ross Ashby to anyone needing a great mortgage advisor.
Enida · 21 December 2024
Agent replied · 25 December 2024
Thank you for taking the time to leave us this great 5* review Enida. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe couldn’t be more grateful for Ross’s support in helping us purchase our home! From the very beginning, he was there to guide us through each step of the mortgage process, explaining every detail clearly and making us feel confident in our decisions.
Ross was incredibly patient and attentive, always quick to answer our questions and keeping us updated every step of the way. His expertise and dedication made what could have been a stressful experience smooth and manageable. We truly felt like we had someone on our side.
Thank you, Ross, for making our dream of homeownership a reality! We highly recommend his services to anyone looking for a reliable and knowledgeable mortgage advisor.
Andra · 25 November 2024
Agent replied · 25 December 2024
Many thanks for your marvellous 5* review and recommendation Andra. We're thrilled to hear about your positive experience with Ross and that he could help make your dream of homeownership a reality. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 1/5
GoogleWe had arranged a viewing with this agency as we were genuinely interested in renting the property. We arrived at the agreed time, however no one attended the appointment. After calling the office, we were informed that the viewing would not be taking place.
What made this particularly confusing was that the day before the viewing we had received an email asking us to sign a document relating to the holding deposit payment, which suggested that the process was moving forward as planned.
Unfortunately, we were not informed in advance that the viewing had been cancelled. A simple email or phone call would have avoided an unnecessary journey and saved us considerable time.
Overall, a disappointing experience due to the lack of communication.
Kübra · 9 April 2026
Agent replied · 16 April 2026
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI can’t recommend Barnard Marcus enough! Ross Ashby was absolutely brilliant, he got our mortgage sorted in just a week! From the very first appointment, he handled everything with confidence and made the process so easy for us. …
Nadarajah · 16 December 2025
Agent replied · 22 November 2025
Thank you for your incredible review! We are thrilled that our team at Barnard Marcus, especially Ross and Aysha, provided you with such excellent service and made the mortgage process effortless. We are always here to make things easier … More
★★★★★ 5/5
GoogleWe had a fantastic experience renting our home through this agency, and Lucy was absolutely wonderful throughout the process. She was incredibly helpful, making everything quick, easy, and clear. Lucy’s professionalism and friendly approach made us feel well-supported, and her attention to detail ensured a smooth and stress-free experience. We highly recommend Lucy and the entire team for anyone looking for a hassle-free rental process!”
Also thanks for the nice gift box on moving date.
Can · 26 October 2024
Agent replied · 25 December 2024
Hello Can,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you had a fantastic experience renting your home with us and that Lucy was able to make the process smooth and stress-free. We appreciate your kind words and recommendation.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThank you so much adem for your help with renting our home. You made the process very simple and easy and we appreciated your expertise and guidance along the way.
Mona
Moon · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind review, Mona! We are thrilled that you had a positive experience renting your home with us. We truly appreciate your trust in our team! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI was walking past Barnard Marcus in a rush a few weeks back and was about to give up looking for a new home to live in as it was just full of disappointments up until then. I met Lucy and from the minute we spoke, she was friendly, positive, very communicative and HONEST. Had a viewing with her the next morning and now I live in my lovely new home which ticked all the boxes. She's answered every question (I've had many!), has always replied to me and her attention to customer care continues after the deal is done (unlike my experience with other agents!) Genuinely would recommend her to anyone and my first experience with this agency has been a very promising one so far. Thank you Lucy and Barnard Marcus
Noreen · 28 June 2024
Agent replied · 25 December 2024
Thank you for your brilliant 5* review and thank you for your recommendation Noreen. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently rented a property through Millie at Barnard Marcus, and I couldn't be happier with the experience. Millie was incredibly professional, responsive, and attentive to my needs. She guided me through the entire process with ease, answering all my questions promptly and thoroughly. Her knowledge of the market and dedication to finding the perfect place for me was evident. I highly recommend Millie and Barnard Marcus for anyone looking for a seamless and pleasant rental experience.
Lilan · 28 July 2024
Agent replied · 25 December 2024
Hello Lilan, thank you so much for your kind words and glowing review! We're thrilled to hear that Millie provided you with such a positive rental experience. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were so lucky to speak to Ross who helped us by giving us the best advice. The whole process was very thorough and professional. We were always aware of what the next steps were. Thanks Ross for making the whole process so easy for us. We will and we already have been recommending Ross to our customers.
Regards
Iren and Nick
IN Design Kitchens Hawkhurst
Iren · 25 November 2024
Agent replied · 25 December 2024
Thank you Iren for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIlina has been absolutely amazing , she helped me secure my dream flat. The absolute sweetest!
Narrify · 10 April 2026
Agent replied · 16 April 2026
"Thank you so much for your kind words! It was a pleasure helping you secure your dream flat. Your satisfaction is our top priority and we're thrilled to have been able to make your experience a positive one. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy mortgage advisor Bahareh Naghlani at Barnard Marcus North Finchley was brilliant from start to finish. She was warm, professional, and gave clear, detailed advice that helped me make confident decisions. She submitted my mortgage …
Michelle · 16 October 2025
Agent replied · 22 October 2025
Thank you so much for sharing your positive experience with our mortgage advisor Bahareh Naghlani at Barnard Marcus North Finchley. We're delighted to hear that she provided you with exceptional service and helped secure your mortgage offer … More
★★★★★ 5/5
GoogleJust did the exchange and completion of my new house and I cannot agree more with the score reflected here. Everything went smooth throughout the whole process. I have very good words for our mortgage advisor specially, Ross Ashby. Thanks for making it all easier than it actually is. He is very clear on explaining the options available and giving details in an understandable way. Very hard working, and close to the customer needs as well as responsive in all communications. Thanks for your patience with us and for the time that long evening closing mortgage application.
JavierFC · 26 December 2023
Agent replied · 25 December 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe hired Ross Ashby as our mortgage broker, and it was one of the best decisions we made in our flat-buying process. The process ended up being more difficult and much longer than we expected -- with our options limited by our citizenship and work status and with rising mortgage rates -- but Ross quickly narrowed our options and kept an eye on things for us the entire time. His knowledge and advice ended up saving us hundreds, if not thousands, over the long-term, even after his fee. On an interpersonal level, Ross was incredibly patient and kind. He is clearly passionate about his work, and we couldn't be happier with his service.
Victoria · 26 December 2023
Agent replied · 25 December 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe found and bought a house with Barnard Marcus, North Finchley. They are an outstanding group. I was highly impressed with their professionalism and character. We also worked with Ross Ashby (Mortgage Advisor)at Barnard Marcus, North Finchley. His market and industry knowledge is exemplary, his ability to problem solve and proactive approach is refreshing. I can’t recommend this team and Ross enough.
Ade · 29 May 2024
Agent replied · 25 December 2024
Thank you Ade for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI went to Ross Ashby at barnard Marcus north Finchley for my mortgage, he is highly knowledgeable and has been super informative every step of the way, with great communication, always replying to emails promptly. I was recommended Ross by my friend who had recently used him for her mortgage, and I am really pleased with the service I have received. I would highly recommend Ross to anyone.
LucyHeath · 26 December 2023
Agent replied · 25 December 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAn extremely professional, efficient and speedy service from Ross I cannot recommend highly enough. Communications were prompt and I was never left waiting.
Ana · 25 August 2025
Agent replied · 8 September 2025
Thank you for your brilliant 5* review, recommendation and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleA massive thank you to Jonathan and the rest of the team on selling our flat! They found us fantastic buyers at a great price. They are true professionals that know what they’re doing when it comes to selling properties. They kept us informed throughout, managed our expectations and patiently answered my many questions.
Sofya · 29 May 2024
Agent replied · 25 December 2024
Many thanks Sofya for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.