Aston Square LTD reviews

★★★★★ 5/5

Google

I had a truly positive experience with Aston Square throughout my tenancy over the past few years. I would especially like to thank Josh and Gabriela for their exceptional support and professionalism. They were always responsive, approachable, and genuinely helpful whenever any questions or issues arose. Their efficiency and friendly attitude made everything smooth and stress-free. It is not always easy to find a letting agency that is both professional and caring, but Josh and Gabriela consistently went above and beyond. Thanks to them, my time as a tenant was a very pleasant and reassuring experience. I would highly recommend Aston Square to anyone looking for a reliable and supportive agency.

HY · 16 March 2026

★★★★★ 5/5

Google

This is clearly the best agency I have ever ever ever met. I've stayed with them for around 5-6 years, only moved due to having a project outside of London. Extremely professional, extremely responsive, extremely kind and honest. The flat was amazing, no issues besides small maintaince things which Aston square managed flawlessly. Gabriella is amazing and very organised, at all the occasions we had to deal with her she helped a lot. Josh & Ben were extremely helpful at the check in and did a great virtual viewing with us. Hard to find a match for Aston Square in the London market. Highly highly highly recommended.

Laris · 16 February 2026

★★★★★ 5/5

Trustpilot

Gabrielle, Josh , Ben - Best on the market !!!

This is clearly the best agency I have ever ever ever met. I've stayed with them for around 5-6 years, only moved due to having a project outside of London. Extremely professional, extremely responsive, extremely kind and honest. The flat was amazing, no issues besides small maintaince things which Aston square managed flawlessly. Gabriella is amazing and very organised, at all the occasions we had to deal with her she helped a lot. Josh & Ben were extremely helpful at the check in and did a great virtual viewing with us. Hard to find a match for Aston Square in the London market. Highly highly highly recommended.

Laris · 28 January 2026

★★★★★ 1/5

Google

wish I could give zero stars. The overwhelming number of negative reviews specifically calling out "Nick" must be urgently addressed by the Aston Square leadership. This is not an isolated incident; it seems to be a systemic issue with this particular employee. Nick is highly unprofessional, unresponsive, and an absolute liability to your firm's reputation. My experience has been nothing short of a complete waste of time. Your agent should be a reliable point of contact, but Nick appears to believe his job description involves actively ignoring clients. He has been completely unresponsive, ignoring my messages, emails, and calls for over a week. I am genuinely shocked that his continuous unprofessional behavior, as evidenced across multiple reviews, has not been addressed or penalized by Aston Square management. If this level of neglect and avoidance is the professionalism that Aston Square stands by, then prospective clients should be forewarned. In summary: If you are looking to secure reliable service, avoid frustration, and not waste your valuable time, I strongly advise you to avoid Aston Square and, most importantly, avoid dealing with Nick at all costs.

Artem · 16 December 2025

★★★★★ 1/5

Google

I wish I could give zero stars. The amount of negative reviews about Nick here should be addressed by the company. Nick is highly unprofessional, and I’m still surprised no one did anything about it. Your agent shouldn’t be ignoring your messages, emails and calls, but Nick feels like it’s his job and he’s been ignoring us for a week now, I guess that’s the professionalism that Aston Square offers. Well done, if you guys want to waste your time, definitely call them and ask for Nick.

Victoria · 16 December 2025

★★★★★ 5/5

Google

I dealt with Luke in respect of information I needed urgently for the purchase of a flat in a block that he managed. I explained the urgency and Luke provided the information within half an hour. He wrote a detailed letter, amended it after discussion. I then required more details and he provided those immediately. Without Luke’s help, my stepson would not have been able to buy this flat. Exceptional service from Luke. Thank you.

Andrew · 25 October 2025

★★★★★ 5/5

Trustpilot

Exceptional service

I dealt with Luke in respect of information I needed urgently for the purchase of a flat in a block that he managed. I explained the urgency and Luke provided the information within half an hour. He wrote a detailed letter, amended it after discussion. I then required more details and he provided those immediately. Without Luke’s help, my stepson would not have been able to buy this flat. Exceptional service from Luke. Thank you.

Andrew · 23 October 2025

★★★★★ 5/5

Google

I’ve just completed the sale of my flat and wanted to say a big thank you to Luke and the Aston Square team for their support throughout. The process ended up being far more drawn out than expected, but Luke’s involvement made a huge difference. Luke was consistently quick to respond to emails, often within the hour, and always took the time to provide clear and detailed answers when needed. On potentially contentious matters, he didn’t hide behind emails, he picked up the phone and was always pleasant, constructive, and solution-focused. It was refreshing to deal with a managing agent who took ownership, kept things moving, and communicated so effectively. I really appreciated his help throughout, and wouldn’t hesitate to recommend Aston Square.

Pete · 24 July 2025

★★★★★ 5/5

Google

Had a great experience with Ashton Square Estate Agency, especially Adina. She was professional, responsive, and made the whole letting process smooth from start to finish. Everything was handled efficiently and with clear communication throughout. Would definitely recommend.

Avi · 16 April 2026

★★★★★ 1/5

Trustpilot

Absolutely horrific experience

Absolutely horrific experience. Do not ever rent from them as everything is falsely marketed and the agents are absolutely useless and lazy. Will completely ignore you and any reports until you threaten legal action. Everything was damaged, filthy, and broken. Adina and Gabriella will not help you and simply avoid all complaints.

Noelle · 4 October 2025

★★★★★ 1/5

Google

Awful experience with Nick from Aston Square, complete poor communication and waste of time. Organisation was terrible, tried to organise viewings multiple times and then wouldn’t hear back for weeks. Travelled over an hour for a viewing, and wasn’t told until I was stood outside of the property that it was off the market. So disappointing

Mia · 9 August 2025

★★★★★ 1/5

Google

People keep mentioning Nick in their reviews, but it’s the whole team who have mastered the art of wasting peoples time. Luke also ignores emails and always seems to be on a lunch break or out of the office whenever you call. This is not a one off. I have had the unfortunate case to deal with this company for years - not out of my own choice - and for years, getting responses to emails is like drawing blood from a stone. For over a month now, I have been chasing for money we have been overcharged on and literally no movement has been made. All our chasers emails went unanswered for literally a month. By some miracle I managed to get Luke on the phone during the middle of this ongoing saga and he had the cheek to say to me ‘there’s no update but feel free to keep chasing me’. One - I have been chasing you and what good has that done? None. Two - why on earth is it the customers job to be chasing for money that I am owed? Do your job and respond to emails and call back your customers when they request for you to do so. Overall just terrible customer service.

Joanna · 16 March 2026

★★★★★ 1/5

Google

My experience with Aston Square has been extremely disappointing. A repair issue in my flat that affects the usability of the bathroom has now been ongoing for more than five weeks, despite being repeatedly described as an “urgent” matter. During this time, the bathroom has remained partially unusable and debris from the works has been left inside the property for an extended period. While I understand that repairs can sometimes take time, the main concern has been the lack of coordination, accountability, and communication throughout the process. Contractors have not attended when expected, basic steps such as removing debris or conducting a moisture assessment have been repeatedly delayed, and clear timelines for completion have not been provided. Most concerning is that recent emails requesting updates have gone unanswered, leaving the issue unresolved despite the significant disruption to normal living conditions. Tenants rely on managing agents to ensure that essential parts of a property remain functional and that maintenance issues are handled in a timely and professional manner. Unfortunately, this experience has fallen well below what would reasonably be expected in terms of responsiveness and tenant care. I hope this feedback encourages Aston Square to improve its handling of urgent maintenance issues and communication with tenants, as the current approach has been extremely frustrating and disruptive. The picture shows the state in which the bathroom was left for more than a month and counting.

Esteban · 16 March 2026

★★★★★ 1/5

Google

Do not rent a property if these guys are managing it. Do not give these guys management responsibility if you’re a landlord. You’ll just be taken to small claims court when they fail on your behalf to look after the property. Tenants, you’ll pay top rent to the landlord and get pathetic service from Aston Square. Broken blinds for 3 months, they couldn’t care less. Broken glass on the window, they couldn’t care less. Total trash company.

Ben · 16 March 2026

★★★★★ 5/5

Google

I’ve had a really positive experience letting my flat through Aston Square. Adina made the onboarding process smooth and straightforward, everything was clearly communicated and handled efficiently. Since moving in, Gabriella has been a great property manager, always responsive, friendly, and quick to help with any issues. I’ve felt well supported throughout and would happily recommend them anytime.

Pyae · 2 June 2025

★★★★★ 1/5

Google

My husband and I enquired about a property called The Vale that this agency had listed. For over three weeks, we attempted to arrange a viewing with no success. We called the office multiple times and exchanged several emails with their agent, Nick. Each time we were told the property was still available and that someone would call us back, but no one ever did. This experience left us questioning whether the listing was legitimate or whether our time was simply being wasted. The level of customer service was extremely poor, with unreliable communication throughout. Based on this experience, we would not trust this agency to list a property for us or to let one through them.

Hasnae · 16 January 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Aston Square estate agency to find my new home in North West London. I was impressed by their professionalism and dedication to providing excellent customer service. Gabriella and Sol were the two professionals who helped me throughout the process, and I couldn't be happier with their service. Gabriella is an exceptional property manager who responded quickly to any issues that arose during the process. She was always available to answer my questions and provided me with valuable insights into the local property market. Sol was also a great help, providing me with valuable advice and guidance throughout the process. Overall, I would highly recommend Aston Square estate agency to anyone looking for a reliable and professional estate agency in North West London. Gabriella and Sol are two professionals who truly go above and beyond to help their clients find the perfect home. Thank you, Aston Square, Gabriella, and Sol, for making my home search a success!

Ales · 24 April 2024

★★★★★ 5/5

Trustpilot

I’ve just completed the sale of my flat…

I’ve just completed the sale of my flat and wanted to say a big thank you to Luke and the Aston Square team for their support throughout. The process ended up being far more drawn out than expected, but Luke’s involvement made a huge difference.

Pete · 24 July 2025

★★★★★ 1/5

Google

Terrible experience. Nick, the letting agent, told me to come view a flat between 4, 5pm as he said he'd be at the flat at that time. I arrived on time - he didn't show. No answer to calls. Only after I emailed did he say that he couldn't come due to a vehicle issue. He then offered to reschedule. I agreed, and he vanished. No follow-up, no reply, nothing. Complete time-waster. Very unprofessional. Wouldn't trust them with anything.

Darijus · 16 December 2025

★★★★★ 5/5

Google

Aston Square are an amazing agent and I would really recommend. Josh made it very easy from the offset, replying to emails promptly, arranging a viewing and helping us every step of the way with paperwork. You can tell he is dedicated to customer satisfaction over anything else and this is not a company like big agents who are just in it for money. Josh cares about his clients and goes the extra mile to help them. It’s been a really positive experience and I would use Aston Square again.

Elisha · 27 October 2019

★★★★★ 1/5

Google

I had a very disappointing experience with this agency, particularly with Nick. I viewed a property and he told that the landlord would be happy to accept a slightly lower offer and was also open to making changes, such as replacing the bed.Based on this, we proceeded. However, when I tried to follow up the next day by phone and message, I received no response. I even called the agency three times before finally reaching him, only to be told that the landlord had accepted another offer. A few days later, I noticed the same property listed again and sent a new inquiry. Surprisingly, Nick replied asking when I would like to view it, even though he had previously said it was already rented. I called the office again, but no one could give me a clear answer. Overall, the experience was very unprofessional. During my property search, I dealt with many agencies, and this was by far the least helpful and least friendly. I would not recommend them based on my experience.

Kübra · 15 November 2025

★★★★★ 1/5

Google

Shocking dealing with them. Elevator has broken at least 10 times in 3 years. They provide no updates or frankly lie to get you off the phone and not have to deal with you. The most incapable people & business I have ever had to deal with . Stay far far away. Please feel free to reach out to me personally for detailed information on their unprofessional communication, subpar building maintenance and shocking delays

Samuel · 16 December 2025

★★★★★ 5/5

Google

I had the pleasure of working with Gabriella and Sol, and I couldn’t be happier with their assistance. From the initial property search to the final paperwork, they were professional, responsive, and genuinely committed to finding the perfect home for me. If you’re looking for dedicated professionals who genuinely care about their clients, I highly recommend Gabriella and Sol. Thank you both for making my renting experience exceptional!

Michael · 24 April 2024

★★★★★ 5/5

Google

Having navigated the realm of estate agents in various capacities, I can genuinely attest that most have fallen short of my expectations. In contrast, the entire team at Aston Square shines brightly, always going above and beyond to assist me. Their exceptionally high standards and unwavering dedication make every interaction a delightful experience. Special thanks to Gabriella, Sol and Josh.

David · 27 July 2024