Trusted Agent profile
★★★★★
228 reviews across 2 platforms
51 Brent Street, London, NW4 2EA, Barnet NW4 2EA
Aldermartin Baines & Cuthbert's Barnet office at 51 Brent Street is rated 3.9 out of 5 across 228 reviews on two platforms, including 149 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
TrustpilotHannah at ABC Hendon helped me for many…
Hannah at ABC Hendon helped me for many years when a new tenant was needed for my rental property. She always found me long term, loyal and honest tenants. I have actually now sold it privately but Hannah and Mark were hugely helpful all the way through. Thank you to ABC... Shelley G
1/5
TrustpilotBRADLEY Mislead us with false…
BRADLEY Mislead us with false assurances and poor communication throughout. His handling of the situation was unprofessional, cold, and without any accountability. There was no empathy for the fact that he left three people in an extremely stressful and uncertain position, potentially even at risk of being without a home.
Thank you for your review. This is not an accurate representation of what occurred. Mr Amir Deora, Mr Majid Shekh & Mr Shahrukh Khan applied to rent a property via our agency. We processed your references in the usual manner and presented it to the landlord, unfortunately the landlord decided not to proceed with your application as he found you to be too demanding and antagonistic during the process, he felt that if you already behaved in such a way now then he wouldn’t want a further 12 months of it during the tenancy. He asked us to inform you that he did not want to proceed to contract stage and we returned your holding deposit in full. After this your behaviour towards our members of staff worsened, we received numerous aggressive calls each day and visits to our office making false accusations disturbing our working office. When we informed the landlord they felt vindicated in their decision not to proceed with you as tenants. We have been professional throughout, we answered all of your various calls and emails, we passed you our clients instructions when we received them and we offered you an alternative property. We gained nothing from our unpleasant interaction with you, in fact we made a loss as we incurred costs for referencing, administration, facilities and staff wages. We understand you are disappointed with the landlords decision but your aggressive approach towards ABC & their members of staff is misguided and unnecessary.
1/5
Google(STAY AWAY FROM THIS AGENCY) They will scam you and giving you a nonsense as what they do for living and don’t be fool by the 5 star reviews which been given by the own team I’m writing this part again for your reply on my review Everything was explained to your agency correctly by my relatives with the time frame of her processing with the first payment but suddenly because of your failure with supporting throughout with agreement this cancellation was made even clearly mentioned to whomever was involved that in what day the first payment will start from and your agency wasn’t bother to make this delay around 2 weeks which I believe it’s very shame as a agency you couldn’t do this to help out your customer with processing with the agreement and even taking some money out to make your belly even fat then before and giving people damages and don’t care about other people and not helping or doing anything which I’m now totally baffled and confused what was your point of being a agency??? I will push this even further if no apologies comes from your side and not giving the rest of my family money back and I promise that I won’t stop and will continue putting your agency under investigation until sort out with this issue and try to train your stuff do something as a agency employees and not been a useless person and also train yourself as been a professional supervisor if you wanna continue with this job
Thank you for your review. We already emailed your relative who applied to rent a property through our agency and explained our position to them in detail, we offered to resolve the matter with them. Maybe you are unaware of the facts as you seem to be misguided by blaming us for her failed application, your relative was unable to proceed with the letting as she did not have the funds available for the first months rent & deposit, we cannot rent a property to someone without receipt of funds. We completed the referencing successfully and it was agreed the tenancy would commence on 5/4/24, however your relative said they had no funds to clear the balance until 27/4/24, it is not feasible to expect a landlord to keep their property empty for a month whilst they wait for them, it also raises concerns on their ability to pay the rent on time in future. We have complied with legislation and we did our job correctly whilst being transparent throughout.
1/5
TrustpilotOur experience with Bradley was…
Our experience with Bradley was extremely disappointing from the very beginning. When we went to view the property, he didn’t bother to engage with us at all. He simply unlocked the door, stayed on his phone, and left us to view the house entirely on our own.
Thank you for your review. This is not an accurate representation of what occurred. For clarity we did not deal with you and you are not our client. Mr Amir Deora, Mr Majid Shekh & Mr Shahrukh Khan applied to rent a property via our agency. We processed their references in the usual manner and presented it to the landlord, unfortunately the landlord decided not to proceed with their application as he found them and you to be too demanding and antagonistic during the process, he felt that if you already behaved in such a way now then he wouldn’t want a further 12 months of it during the tenancy. He asked us to inform you that he did not want to proceed to contract stage and we returned your holding deposit in full. After this your behaviour towards our members of staff worsened, we received numerous aggressive calls each day and visits to our office making false accusations disturbing our working office. When we informed the landlord they felt vindicated in their decision not to proceed with you as tenants. We have been professional throughout, we answered all of your various calls and emails, we passed you our clients instructions when we received them and we offered you an alternative property. We gained nothing from our unpleasant interaction with you, in fact we made a loss as we incurred costs for referencing, administration, facilities and staff wages. We understand you are disappointed with the landlords decision but your aggressive approach towards ABC & their members of staff is misguided and unnecessary.
5/5
GoogleI’m really greatful to ABC agents especially to Hannah and Donna! I was hopeless to find a one bedroom flat as soon as possible, which is very hard this days. Hannah was so welcoming and kind, Now I live in a beautiful two bedroom flat which fits my budget and needs. I received the best ever service from the ABC agency. I can contact them with any query and they are always helpful. When I asked for a new wardrobes it was exchanged for brand new in a week time! I really appreciate it. I can’t thank them enough for the great service and for always being so kind. I strongly recommend this agency to everyone.
5/5
GoogleABC is an excellent property agency. We've known them over fifteen years, in which time the team, under Hannah's expert management, found us three wonderful proprties for renting, that suited our requirements to a T. The team took care of everything in the tenancy, dealing with any issue promptly and efficiently and we did not have to worry about anything. When we had to move, they not only found us another great property but made our move smooth, easy and stress-free with timely advice and help. We cannot thank Hannah, Donna and Jordan enough. A great team!
1/5
TrustpilotUntrustworthy
ABC briefly managed a property I am a leaseholder at. They attempted to extort leaseholders with bogus management charges for services that had not been organised or provided (cleaning services that were not performed, an ‘emergency helpline’ that was not requested, demands for utility debts predating the construction of the property).
Disgruntled leaseholders sometimes say "the cleaning wasn't performed". The cleaners we use upload photos to their portal so they have date and time stamped evidence after each clean. The facts are that leaseholders with their kids, pets and guests can come traipsing through a clean corridor immediately after the cleaners have left and can leave it looking a mess once again if they are inconsiderate with their actions. Neither the agent nor the cleaners can be responsible for that. The Out Of Hours emergency help line was requested by the instructing client and separately listed in our contract with the freeholder and the associated charges clearly stated. The records will clearly show how frequently the residents used the Out of Hours Emergencies Service - even when it wasn't an emergency....... If there are electricity invoices predating the construction of the building they would be a developers cost, and the charge would not be passed on to the leaseholders by us. There would be no upside or financial benefit to us to pass these electricity costs to the leaseholder as alleged, nor would we have control of these alleged invoices as they would pre-date the time of our involvement with the building. Our instruction would only have started once the development of the building was concluded and the first leaseholders moved in.
5/5
GoogleI have been dealing with ABC ALDERMARTINS Baines & Cuthbert, Hendon branch for over a decade now….Hannah and team have been so pleasant, decent listeners, cooperative and professionally polite always so i will continue to recommend them any day anytime. A hundred percent in my dealings with them.
5/5
GoogleI had my house on the market for months with no success. I changed agents twice and still nothing was happening. Nobody was even coming to view it. Then I bumped into a friend who had just moved, having sold their house through ABC. Their sales manager came to meet me, and my house was not only on the market within a few days, but because of the brilliant free virtual tour they put on the internet, I had viewings almost immediately. I received an acceptable offer within a week and have just moved home. Saying they provided a brilliant service doesn’t do ABC justice.
Dear Sarah, thank you for your kind review. We are so happy to have been able to assist you. We look forward to being of service to you again in the future!
5/5
TrustpilotI have dealt with ABC for many years…
I have dealt with ABC for many years and I can honestly say that this time was no different. A truly professional company, with particular thanks to Bradley and Georgina for all there help.
1/5
GooglePlease be advised that this management agency are totally incompetent. Our flat roof needs replacing as it has been leaking for over 9 months. Our kitchen ceiling is falling through with mushrooms growing all over it. The new kitchen cabinets, walls and floor are ruined. Rainwater is entering electric wiring and they are still not capable of replacing a small flat roof. To clarify ABC response, we reported the leaking roof on 15 July 2018. On 1st October 2018 ABC appointed SINCLAIR BUILDERS who specialises in plumbing and drain cleaning who claim to have carried out the necessary repairs which was not successful. We were changed £720.00 for nothing. The fact that ABC appointed a plumber instead of a professional roofer to carry out the required repairs confirm how incompetent they are. The surveyor was appointed by ABC on 18th January 2019 six months after we reported the leaking roof. For ABC to claim that this situation is self inflicted is irresponsible, improper and typical of the way they treat their clients...... 16th January 2020 still waiting for ABC to deal with this matter.... 27th January 2020 the owner has responded intentionally leaving out the facts. Due to mismanagement by ABC which caused further unnecessary damage to our kitchen the insurance claim has been prejudiced. The insurers therefore averaged down the claim, and as a result there is a shortfall of £5,626.00 + ABC fees at 10% plus VAT. I was told that ABC would be collecting the shortfall of £5,626.00 from the leasees and that if I went ahead with the works under my own steam, they would not be able to collect the funds from the other leases. I am currently still waiting for ABC to provide me with the £5,626.00 shortfall in-order to complete the refurbishment and the owner has the audacity to suggest that I have taken the funds from the insurance company and failed to do the repairs. How low can you get ?
Mr & Mrs Azziz, when the leak was first reported we arranged for Sinclair Builders to attend and do a patch repair. They are general builders and not just plumbers as you suggest. When a further leak was reported they attended again. We then determined that the roof was beyond economical repair and we embarked on a s20 Consultation for its replacement. An independent surveyor was appointed to inspect the roof and draft a specification of works. As you well know the delays in getting the roof works done were as a result of your nominated roofer refusing to quote based on the specification of works drafted by the surveyor. Once the roof works were done the insurance paid out for the reinstatement of your kitchen, and those funds were paid to you as a cash settlement as you said you had instructed your own builder to do the repairs. Your pictures seem to suggest that you have taken the insurance money but not done the work?
1/5
TrustpilotPeople do not trust this estate agent
(I’m just adding this part to response to my review. However, your reply does not fully address the main issue raised and does not reflect what actually happened. This matter is serious and deserves proper acknowledgment rather than being minimized.
Thank you for taking the time to leave a review. We’ve looked into this carefully, but we’re unable to find any record of your name or the situation you’ve described. We take all feedback seriously and would really like to understand what has happened. If you could contact us directly, we’d be happy to investigate this further and resolve any concerns you may have.
1/5
TrustpilotI had a very negative experience with…
(I’m just adding this part to response to my review. However, your reply does not fully address the main issue raised and does not reflect what actually happened. This matter is serious and deserves proper acknowledgment rather than being minimized.
Thank you for taking the time to leave a review. We’ve looked into this carefully, but we’re unable to find any record of your name or the situation you’ve described. We take all feedback seriously and would really like to understand what has happened. If you could contact us directly, we’d be happy to investigate this further and resolve any concerns you may have.
5/5
TrustpilotCharlotte is absolutely fantastic and…
Charlotte is absolutely fantastic and really great support from Avi.
5/5
TrustpilotMark was very reliable and kept the…
Mark was very reliable and kept the communication flowing, so I knew what to expect at every step of the journey. This helped the letting process to run very smoothly and free of stress as possible.
5/5
GoogleI wish to thank Mark for his courtesy and patience whilst helping me secure my tenancy. He has put up with me stressing and supported me throughout the process with a kind and professional manner. Highly recommended and a credit to your team.
5/5
TrustpilotWe’ve had a great experience working…
We’ve had a great experience working with ABC Estate Management as one of their contractors. The team is professional, well organised and always easy to communicate with. Instructions and expectations are clear and any queries are dealt with promptly.
1/5
GoogleIn every way possible, I could not emphasise enough how strongly i would recommend avoiding this company. As the managing agent of my property within a group of 14 other flats, the first year of their stewardship went fairly well with promises galore of the slick management we could expect and levels of service with points of contact etc. However this did not last and went from bad to worse with communication breaking down completely on their part and proving almost impossible to get responses in any sort of reasonable timeframe. I then decided to sell my property and things got worse. It took over 12 months to sell and much of this delay (and therefore sizeable cost to myself) was down to ABC. There was a lease extension required where they somehow managed to annoy the first set of solicitors they chose to manage the extension, to a point they refused to carry out the task forcing the process to be started again with another solicitor. Equally ABC seemed wholly inexperienced regarding the process as were unprepared every step of the way which resulted in further delays. Their continued poor communication, wasted days and weeks of my time calling and emailing the offices with different excuses and broken promises of call backs with rude and unhelpful office staff. The sale of my property very nearly fell through largely due to the time wasting of ABC and with a property sale already being a stressful process, it was made exponentially worse. If you want to maintain your sanity, i would steer clear.
5/5
TrustpilotThanks Mark Steyne for great service…
Thanks Mark Steyne for great service throughout the buying process. Really appreciate the help and support, and for the timely responses, which made the experience much smoother.
2/5
GoogleJust a little something to note if you are renting a property that is currently up for sale with ABC.. I can't speak for all of the staff, but there is one lady that turns up whenever she wants and pretends she left a letter with 24h notice. She also lets herself into your place whether you are in or not, and proceeds to show 'potential buyers' around without permission. Lucky I wasn't naked :)
Hi Amber, we dont have a record of your name in our system and we dont recognise the facts as you portray them as we are not currently marketing for sale any tenanted properties. Please advise which property you are a resident at so we can investigate the matter further
1/5
TrustpilotSteer clear and use a different management company
In every way possible, I could not emphasise enough how strongly i would recommend avoiding this company.As the managing agent of my property within a group of 14 other flats, the first year of their stewardship went fairly well with promises galore of the slick management we could expect and levels of service with points of contact etc.However this did not last and went from bad to worse with communication breaking down completely on their part and proving almost impossible to get responses in any sort of reasonable timeframe.I then decided to sell my property and things got worse. It took over 12 months to sell and much of this delay (and therefore sizeable cost to myself) was down to ABC. There was a lease extension required where they somehow managed to annoy the first set of solicitors they chose to manage the extension, to a point they refused to carry out the task forcing the process to be started again with another solicitor. Equally ABC seemed wholly inexperienced regarding the process as were unprepared every step of the way which resulted in further delays. Their continued poor communication, wasted days and weeks of my time calling and emailing the offices with different excuses and broken promises of call backs with rude and unhelpful office staff. The sale of my property very nearly fell through largely due to the time wasting of ABC and with a property sale already being a stressful process, it was made exponentially worse.If you want to maintain your sanity, i would steer clear.
5/5
TrustpilotReally good company to work with
Really good company to work with. Always helpful, reliable and easy to deal with. Staff have great communication and always been happy with the service. Would definitely recommend.
5/5
GoogleMany years back, Hannah has been helping us find a comfortable rentle apartment. Since then she has taken care of us, sorting out problems at the property, liasing with landlords who was abroad, and being very supportive. We are very grateful to Hannah and her team. We recommend her very highly. Taya
5/5
TrustpilotI worked with ABC for over four years
I worked with ABC for over four years, I always found them very professional and helpful, especially Riquelle and Faraha who have been excellent.
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Aldermartin Baines & Cuthbert's Barnet office has 228 reviews across two platforms: 149 on Google, 79 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Aldermartin Baines & Cuthbert is rated 3.9 out of 5 across all 228 reviews, and 4.0 out of 5 on Google from 149 reviews, checked 9 October 2026.
Aldermartin Baines & Cuthbert, 51 Brent Street, London, NW4 2EA, Barnet NW4 2EA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.