Every review we hold for the Barnard Castle office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleListing properties of non standard construction and not notifying the buyer is a shockingly bad way to do business. Its deceptive, time wasting for all parties and costly. I would have more honest information and protection buying a toaster than buying a house through GSC, the vendor didn't update the listing after notification ! So lied on a Google review ! Also it seemed weird that on the way to the viewing I get a call from a senior member quizzing me about if I was a cash buyer, saying not everyone who says cash means cash ! No wonder when you are deceptively trying to sell a house you can't get a mortgage on !!!!!! They obviously were 100% aware of thier actions and underhanded ways of trying to sell someone the biggest purchase of thier life !? Terrible is an understatement.
Mark · 28 March 2023
Agent replied · 11 June 2024
Dear Mr Gaylard,
We are sorry to hear you feel the service was below standard. It was not our intention to with hold information regarding the construction of the property and we are sorry this came to light after making an offer and prior to instructing solicitors.
We have reviewed this with the team to ensure this does not occur again.
Kind regards,
GSC Grays
★★★★★ 1/5
GoogleI experienced a lack of communication from this business. After making contact about a property to let, I received no response. Clear and timely communication is key in any professional service, and the absence of even a brief acknowledgement was disappointing. This experience did not inspire confidence and suggests there may be issues with their communication processes.
Jamie · 16 January 2026
★★★★★ 5/5
GoogleWe recently sold a house through the Barnard castle office and purchased another from the same office. The team of Catherine, Vicky and Sophie made the whole process of buying and selling so easy and stress free! They are all very efficient and so professional and yet have the time to be genuinely helpful and friendly in their approach, nothing
is ever too much bother.
They were truly a joy to deal with and we would recommend their services to anyone. Keep up the good work!
Thank you for everything!
Mr & Mrs B
Sue · 10 June 2022
★★★★★ 5/5
TrustpilotIncredible store
Incredible store, love their products and the staff are wonderful!
Luca · 9 September 2026
★★★★★ 1/5
TrustpilotAwful communication
GSC Grays look the part - country clothing, flashy brochure claiming to be great at communicating and selling your property and they were so lovely when they came to value and photograph our home.
Aitch · 1 November 2025
★★★★★ 3/5
GoogleJust sold our property and it was 5 stars all the way until our moving day. I had moved 90% of our stuff out the day before due to me been away with work on the final day so my heavily pregnant wife just had a few small bits to clear up. She had requested specifically for the keys not to be handed over until 3pm as we had a cleaner coming over at 1pm to clean for 2 hours ready for the new owner. My wife left the house at 12pm for some lunch and returned half an hour later to find the new owner and several family members in the house with some of our stuff and paperwork still present and the money for the sale not in our account which didn't until about 4pm and the cleaner hadn't even arrived yet. My wife broke down in tears as she wanted the house fully cleaned and ready for the new owner even though they were not bothered and were fine about it my wife's simple request was ignored.
Michael · 16 April 2023
★★★★★ 1/5
GoogleDisappointing experience. Catherine came to value our property, didn't seem particularly interested in our property and its potential. Said she would come back to us with a valuation when she returned to the office, however when she did get back to us she told us we would have to wait a week as she was going on annual leave! When she did eventually get back to us she valued it at £190,000 less than another estate agent in the area?! Very poor experience.
Jill · 28 March 2023
★★★★★ 5/5
GoogleGSC Grays have managed our rental property for nearly 5 years and have recently just acted as our estate agents in selling it. Throughout our dealings with them the whole team have been excellent and very professional. Nothing is too much trouble to sort out and we would highly recommend using their services. We would not hesitate to use them again in the future whether as a landlord or when selling a property.
Richard · 16 April 2023
★★★★★ 5/5
GoogleRecently purchased a house that was was being sold through GSC Grays, Barnard Castle. Agent was incredibly helpful, friendly and made our purchase go smoothly.
Mark · 28 March 2023
★★★★★ 5/5
GoogleI was very impressed with the work of GSC Grays. They were representing the people we were buying a house from and although we were on the receiving end of their prompting for information to assist their client with a prompt sale. I was …
Lynne · 16 April 2022
Agent replied · 11 June 2024
Dear Lynne, thank you thank you for taking the time to leave a review. We hope you are enjoying your new home.
★★★★★ 5/5
GoogleThe agents at the branch, and the sales team, communicated with me frequently throughout the process of the house purchase; they were a pleasure to deal with. A superbly professional service, I cannot recommend GSC Grays highly enough!
Martin · 16 April 2022
Agent replied · 11 June 2024
Dear Martin, thank you for taking the time to leave a review. We are glad you had a great experience with us and we wish you the best of luck in your new home.
★★★★★ 5/5
GoogleFantastic people to deal with at GSC Grays, Barnard Castle.
For me they are by far the best estate agents In the North East.
Had they been working for a member of their own family, they couldn't have done anymore.PositiveProfessionalism
Brett · 25 August 2021
Agent replied · 11 June 2024
Dear Brett, thank you for taking the time to leave a review. We are glad you had a great experience with us and we wish you the best of luck in your new home.
★★★★★ 5/5
GoogleAlways very helpful, proactive and quick to respond to any queries. Friendly and professional team, very pleasant to deal with and made the whole process as smooth as it could possibly be. Would definitely recommend.
Sally · 16 April 2022
Agent replied · 11 June 2024
Dear Sally, thank you for taking the time to leave a review. We are glad you had a great experience with us and we wish you the best of luck in your new home.
★★★★★ 1/5
GoogleJust as I had a wining bid and all of a sudden my details are not correct after I had 4 bids already.
This is 15 minutes before the auction ends.
Very bad experience.
Do not even waste your time with this company.
Alex · 27 March 2024
★★★★★ 5/5
GoogleGreat Service, Friendly, Informative and Professional at all times. Especially the ladies in the Barnard Castle Branch Katherine, Marie and Vicky.
If I had to single anyone out for special praise it would have to be Vicky, who went above and beyond what was expected, in a professional and friendly manner at all times.
Thank you for your support throughout our house purchase. Highly Recommend.
Sandra · 16 April 2022
★★★★★ 5/5
GoogleAs a purchaser of a house on the market with CSC Grays, we found them extremely helpful all the way through the process. They regularly contacted us with updates on the purchase and assisted us promptly with any issues and questions. They'll certainly be our first choice should we ever put our house on the market.
Andrea · 12 June 2022
★★★★★ 4/5
GoogleThe concept of a dedicated progression team, is something we have not experienced before and works extremely well. All of the staff we dealt with were professional, helpful and friendly. The whole experience was positive and would not hesitate to use GSC Grays in the future, thank you.
Susan · 28 March 2023
★★★★★ 5/5
GoogleGrays managed my rental property in Barnard Castle for a number of years and recently assisted me with the sale of the property. Their service was excellent during the management of the property and have kept me well informed during the sale process which has completed recently.
David · 16 April 2023
★★★★★ 5/5
GoogleEach member of staff I have spoken to have been excellent, very friendly, professional and responds straight away. Great service
Bethany · 16 April 2022
Agent replied · 11 June 2024
Dear Bethany, thank you for taking the time to leave a review. We are glad you had a great experience with us and we wish you the best of luck in your new home.
★★★★★ 5/5
GoogleI have just purchased a house marketed by GSC Grays.. The whole process was made very easy by the excellent staff in their Barnard Castle office. They kept me fully informed at each stage and I would thoroughly recommend them.
Steve · 16 April 2023
★★★★★ 5/5
GoogleGrays are a very good estate agents very professional in all ways.very helpful and friendly.
Thomas · 16 April 2022
Agent replied · 11 June 2024
Dear Thomas, thank you for taking the time to leave a review. We are glad you had a great experience with us and we wish you the best of luck in your new home.
★★★★★ 5/5
GoogleGreat service kept me well informed during the whole process.
Joy · 16 April 2022
Agent replied · 11 June 2024
Dear Joy, thank you for taking the time to leave a review. We have passed this on to our team and are glad to hear that you had a great experience with us. We wish you the best of luck in your new home.
★★★★★ 5/5
GoogleVery professional company. Extremely helpful and will always give a response in the same day. They will always update you with relevant information. I would 100% recommended and I would definitely sell a house through them if ever needed.PositiveResponsiveness, Professionalism
Natasha · 12 June 2022
★★★★★ 1/5
GoogleAwful experience. They’ve pulled the rug from under us. Sometimes when I rang I got unhelpful staff too.
Bhavini · 12 June 2020
Agent replied · 11 June 2024
Dear Mr Messham, thank you for bringing this to our attention. We have subsequently investigated this and will respond to you directly via email. Kind regards GSC Grays
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
