Every review we hold for the Banstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe chose Williams and Harlow as we thought they offered the best chance of delivering a satisfactory sale in an area which boasts another 6 agencies within a 1 mile radius. We weren't disappointed. We dealt mostly with Steve Jones and Barry Hinton, both experienced sales managers. All our viewings and any communication with them was dealt with promptly and with the utmost professionalism. Thanks guys!
Peter · 17 June 2022
Agent replied · 16 June 2024
Peter thanks so much for the review they are very helpful to us I will pass on your thanks to Steve and Barry. All the very best regards Andrew
★★★★★ 5/5
GoogleI would recommend the team at Williams Harlow even if it is just for a valuation. They are efficient, helpful and were professional at all times and kept me up to date with all viewings. Achieved full asking price. Would highly recommend and I would not hesitate to use them again if the time arose.
Mark · 17 June 2023
Agent replied · 16 June 2024
Dear Mark, thanks for the review so glad your pleased with the service and us all here. You take care and if you need us again just pop into the shop or call, regards Andrew
★★★★★ 5/5
GoogleRyan did an amazing job selling my flat. Was extremely professional and a pleasure to work with. Highly recommend
Joanna · 4 April 2025
Agent replied · 16 April 2026
Thanks so much Joanna, I'll pass you feedback onto Ryan, best regards Andrew
★★★★★ 5/5
GoogleGood experience from start to finish,
Reece was very helpful throughout - nothing was too much trouble. Would definitely recommend. Hopefully use you again soon. Thanks for everything excellent. !
Karen · 18 June 2019
Agent replied · 16 June 2024
Thanks so much for your feedback and review
★★★★★ 5/5
GoogleRussel and Tracey were very professional and helpful when it came to arranging our new tenancy. We are both very happy in our new home and would recommend Williams Harlow.
Adam · 18 June 2019
Agent replied · 16 June 2024
Thanks so much for your feedback and review
★★★★★ 5/5
GoogleBarry and the team were excellent throughout the buying process. Very clear communication and everything was handled with the highest degree of professionalism. I would highly recommend.
Daniel · 17 June 2020
Agent replied · 16 June 2024
Thanks so much for your feedback and review
★★★★★ 5/5
GoogleI have just purchased my first property through Williams Harlow. My main point of contact, Steve Jones, was extremely helpful, responsive and professional. I would not have been able to purchase the flat without his help. All Steve's colleagues that I came into contact with were very helpful and responsive. I highly recommend them!
Ioana · 17 June 2023
Agent replied · 16 June 2024
Thank you for your review on our service and I hope you have settled into your new home well I'm sur your going to be really happy there, regards Steve and the team
★★★★★ 5/5
GoogleRented a flat with Russel before, same great service, really nice guy. Happy we chose Williams Harlow.
Heidi · 16 April 2025
Agent replied · 24 October 2024
Hi Heidi,
Thank you so much for your review at it was a pleasure dealing with you and your Dad and we are delighted that we were able to source the right flat for you and secure it for you quickly and efficiently. We trust that you will enjoy living there.
★★★★★ 5/5
GoogleWe bought our dream house through Williams Harlow a week ago, dealing mainly with Barry who without a doubt is one of the nicest Estate Agents we met throughout the whole process. He kept everything together in what can only be described as a nightmare of a chain(s) and made sure we never lost the house we had pinned so much hope on. A fantastic service from a genuinely great nice guy. Thank you so much!! 😊
Joanne · 18 June 2018
Agent replied · 16 June 2024
Thanks so much for your feedback and review
★★★★★ 5/5
GoogleMy husband and I are so grateful to Barry and all the team at Williams Harlow for all the hard work and persistence they used to finalise our house sale and purchase in what were very difficult circumstances. We would highly recommend them as extremely professional and helpful.
Rachel · 17 June 2023
Agent replied · 16 June 2024
Thank you for so much for the review, yes it was challenging but we got there in the end and you were able to exchange on your sale and completed on your purchase which is always our goal with our sellers and buyers. Regards Barry @ all at Williams Harlow Banstead
★★★★★ 5/5
GoogleRyan was extremely helpful throughout the process. Definitely would recommend.
Georgia · 17 June 2022
Agent replied · 16 June 2024
Thanks Georgia it was a pleasure dealing with you. We hope you settle in well there and look forward to seeing the renovation works! Best Ryan
★★★★★ 2/5
GoogleLike most estate agents, they are akin to car sales men, not the most hounerable of careers. Under selling a property we went to market with made them an easy sale, they barely lifted a finger.
If it is a deal breaker whether you sell with them they will be yes men to get you on their books. Maybe best of a bad bunch.
Focus · 17 June 2021
Agent replied · 16 June 2024
Dear Luke Elcome @ Focus Carpentry
8 Parkwood Road, Banstead, Surrey SM7 1JJ, Completion Dec 2020
Thank you for your review
As you have decided to place this review in the public domain we will comment here for the benefit of clarity
Your sweeping supposition of the Estate Agency profession and the practice of this firm are unfounded
We received your instructions to market your home in June 2020 @ £525,000. We conducted four viewings and two of the parties made asking price offers. As is good practice we invited best and final offers, neither party increased beyond the asking price, one of the offers you accepted
Despite your purchaser being extremely patient and supportive with your property search you instructed Williams Harlow staff (despite our best advice) to contact your purchaser to ask them to increase their offer over your asking price. They did not
You instructed your solicitors to exchange and in turn complete in Dec of 2020
At the same time as dealing with your sale we instructed on the sales of No 10 and No 1 Parkwood View, both of these clients have been extremely satisfied with the service provided and have now completed
May we take this opportunity to wish you all the best for the future in your move to Sussex
Regards
Williams Harlow Banstead
★★★★★ 5/5
GoogleReally pleased with the service from Williams Harlow and would recommend. Steve was professional and kept us updated all the way through to completion.
Kelly · 18 June 2018
Agent replied · 16 June 2024
Thanks so much for your feedback and review
★★★★★ 5/5
GoogleI just wanted to thank you and everyone in your team, for your hard work in the sale of my Mum's home. It was obviously very difficult and emotional selling my family home, but you helped to make it as pain-free as possible. And I am very grateful to you all for that.PositiveResponsiveness, Quality, Professionalism, Value
Gary · 17 June 2022
Agent replied · 16 June 2024
Thanks for the kind words Jan ... We all know all too well these sales are sensitive but I'm pleased that the house went to a wonderful family who are going to make it their home. All the very best from Andrew @ team
★★★★★ 5/5
GoogleReece Vousden...what a great job he does. I'd give 10 stars if I could. Reece was so professional and helpful. Thanks.
Spurs · 18 June 2019
Agent replied · 16 June 2024
Glad your happy with the service all the very best in your new home and hope you are happy
★★★★★ 5/5
GoogleAmazing professionalism from start to finish.
Extremely courteous throughout and Russel made the whole transaction smooth and effortless.
Would definitely recommend!!!
Danielle · 18 June 2019
Agent replied · 16 June 2024
Thanks so much for your feedback and review
★★★★★ 5/5
GoogleAll staff members are very professional, Ryan were very helpful to find ideal house for us. Thank you!
Wei · 17 June 2020
Agent replied · 16 June 2024
Your welcome and hope you are happy in your new home and Ryan sends his regards !
★★★★★ 5/5
GoogleI have just recently sold my house through Williams Harlow and I found them to be extremely professional. They made the process smooth and painless. All in all what could have been a daunting process wasn’t thanks to the team at Williams Harlow. Highly recommended
Tracey · 17 June 2023
Agent replied · 16 June 2024
It was a delight to assist you in the sale Tracey and glad we could help and thanks from us all for entrusting the sale of your home to us
★★★★★ 1/5
GoogleI was extremely disappointed and upset with the highly sexist comment your agent made whilst on a viewing.
I really don’t think saying ‘trust the woman to find the washing machine’ is the best way to win over potential buyers, particularly a modern women of 2017. My husband and I were shocked to say the least.
We will not be using or recommending this agency any time soon!!
Sophie · 18 June 2017
Agent replied · 16 June 2024
We have as you know responded to this matter directly, however for the benefit of this public review the experienced staff member in question has worked with Williams Harlow for over a decade and feels his comment has been taken out of context. He was simply highlighting the fact that you located the integral kitchen cupboard containing the washing machine before he did when you were both looking.
In any regard we apologise again and as we have in our private communication.
★★★★★ 5/5
GoogleWell recommended, would definitely use again, a massive thanks to Barry for helping us find our first property!
Roberto · 18 June 2018
Agent replied · 16 June 2024
Thanks so much for your feedback and review
★★★★★ 5/5
GoogleThe team at Williams Harlow went above and beyond our expectations, they were recommended by a friend, who previously sold their house through them, and what a right decision it was to follow through with Harlow's. I wont ramble on however I must say great customer service and satisfaction we had throughout the time of selling our property. Would highly recommend...
Andy · 26 October 2019
Agent replied · 24 October 2024
Thanks so much for your feedback and review
★★★★★ 5/5
GoogleWilliam Harlow have been great in the selling of our property. It wasn’t a straight forward journey, but Barry in particular was extremely helpful and attentive, whilst remaining professional at all times.
I would recommend their services for anyone buying or selling in the Banstead area.PositiveResponsiveness, Professionalism
Lucy · 17 June 2022
Agent replied · 16 June 2024
Thanks for your kind words Lucy ! All the very best regards Barry
★★★★★ 5/5
GoogleThrough a rather complex and challenging chain with WH dealing with our sale, and Barry, our point of contact, the service was professional, timely and hugely helpful, from organising photographs through to exchange, having to negotiate the nuances and trials that a chain can raise. I would recommend.PositiveProfessionalism
Trev · 25 October 2021
Agent replied · 16 June 2024
Trevor thanks for your kind words, we all wish the the very best for the future
★★★★★ 5/5
GoogleThe Banstead office was very professional during what undoubtedly can be a stressful time for those buying or selling a house. Steven in particular was impressive throughout the process by maintaining contact and providing us with as much visibility of the status during the process. Thanks WH!PositiveResponsiveness, Professionalism
John · 25 October 2021
Agent replied · 16 June 2024
John thanks so much for the review I'm so glad your happy with the service. All the best from us for the future
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