Every review we hold for the Banstead office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst Experience
This agent works part -time. Very disappointed with their unprofessional conduct. I cannot possibly fathom the behaviour of this business. Such a lost for words.NegativeResponsiveness, Quality, Professionalism
Sam · 16 July 2021
Agent replied
Hi Issam,
I am so disappointed to read this review, esepcially as the only reason that you posted it was because our landlord chose someone else to take on the rental you wanted. As discussed with you, we pass over the applicants to the landlord and then discuss with them what suits their needs more. On this occasion the landlord decided on someone else. However, if that person fails referencing, you are second in line so this is all very awkward as we could have been calling you next week, not sure how that works now when you are clearly so unhappy with us.
As for our agency working part time, our office is open 9.30 until 5.30 Monday to Saturday so I can only think you are stating this because you spoke to me when I was with my 3 year old, as I still answer my work phone even when I am not working (something I know other agents do not do). This doesn't mean I work part time, it means that I try to help people even when I am on personal time. Alas, my days are usually 8am until 11pm, working around the clock for my clients whilst trying to raise children in these limited childcare times because of Covid-19. It's a juggle at the moment but my clients, buyers and tenants aren't seeing any change in service, we are simply working longer hours to accommodate work and family as well as we can. Like most are in this pandemic. And we are doing so successfully and happily as we love what we do.
We are a hard working family business and unsubstantiated reviews like this could do damage to us. Luckily we have reviews on here that prove our worth so I can only hope people skip passed this and realise it is incorrect and based on sour grapes but I also hope that once you are over your disappointment at missing out on a rental, you will delete this as it is wholly unfair.
I wish you every luck with finding a rental.
Sacha
★★★★★ 5/5
FacebookA big, big thank you to Sacha for all her help and support through an experience that was stressful at times. It was very reassuring to know that Sacha was always only a phone call away when things were not quite going to plans, as I was in a long chain. Her calmness and efficiency really helped, and I am very pleased to have used Sacha Scott to sell my property.
Val · 20 September 2016
★★★★★ 5/5
GoogleI would highly recommend Sacha and Scott at Sacha Scott. They offer fantastic personal service, are very hands on and find ways of helping Vendors achieve the highest net price for their biggest tax free asset.
Stephen · 1 March 2019
Agent replied
Thanks so much Stephen, sorry to only just see this!
★★★★★ 5/5
GoogleFantastic service sold first day of viewings.
Valuation spot on followed by a incredible four week turn around.
Staff are amazing 👏 …
Miss · 30 April 2022
Agent replied
Thank you so much for your amazing feedback Sharon and Gary, really appreciate it! So glad it went smoothly for you x
★★★★★ 5/5
FacebookGreat Estate Agents, we can't recommend Sacha Scott highly enough. They were always on hand to deal with any issues that arise during the buying and selling process. A personal service that clearly shows they care about all their clients and go out of their way to ensure everyone in the chain is aware of the progress being made. Thanks to Sacha Scott for such great service
Brendan & Barbara
Brendan · 6 September 2016
★★★★★ 1/5
FacebookWe had arranged to view a property today to buy with Scott Martin and he did not bother to turn up. I called his mobile number and he did not pick up his phone or has called me back! One of the owners of agency not turn up for a viewing! Really!! Totally unprofessional!I would seriously recommend using another agency if you want to sell or rent your property!
Dina · 27 August 2017
★★★★★ 5/5
FacebookSacha Scott were brilliant! We have just moved into our new house which they found for us ... And we love it! Unlike other Estate Agents they gave us the personal touch and seemed to know and understand exactly what we wanted. We would recommend them if you want an Estate Agent who holds your hand and helps you along the stressful route of moving home
Anne and Julian
Anne · 31 August 2016
★★★★★ 5/5
FacebookAfter feeling let down by a leading high street agent, a friend recommended Sacha Scott. I am so glad they did! The personalised service is second to none, keeping us informed the whole way through. They go above and beyond the remit of your average estate agent! We already have, and will recommend them in the future! Thank you so much for helping us buy our dream home!
Frances · 4 June 2017
★★★★★ 5/5
FacebookHighly recommend Sasha and Scott to sell your property. A family run Agency that cares passionately about their clients.
Stephen · 27 August 2017
★★★★★ 5/5
GoogleStaff were conscientious, professional and friendly and communications were first class. Would use Sacha Scott again.
Cheryl · 9 October 2022
Agent replied · 9 October 2023
Thank you so much Cheryl for such a fantastic review, we really appreciate it and hope to help you again sometime in the future. All the best!
★★★★★ 5/5
GoogleWe have found everyone so friendly at Sacha Estate Agent. Excellent customer services, supportive and helpful.
Muhammad · 1 October 2022
Agent replied
Thank you so much Muhammad, we really appreciate this fantastic review, glad you had a great experience :)
★★★★★ 5/5
GoogleHonest and persistent. Guys, if they phone up to warn you of your solicitor choice - listen to them. We didn't...it was a mistake. Got there in the end with Sacha's help.
Nicholas · 1 March 2019
Agent replied
This made me laugh, thanks Nicholas, this is spot on. The wrong solicitor can kill a purchase! Thanks for being so helpful all the way through, it really does make my job easier. Hope you are loving your new home!
★★★★★ 5/5
GoogleFantastic service, we initially were a bit apprehensive but later realized the efforts were sincere and was focused to help us; would definitely recommend their service... Thank you Sacha & Team!
Nelton · 5 July 2019
Agent replied
Thank you Nelton! I am so glad you felt looked after, I know this can be a very daunting experience and so we always do our utmost to be there to help and reassure. I hope you are enjoying making your home your own :)
★★★★★ 5/5
GoogleWent the extra mile to sell our property, couldn't fault them and would recommend to anyone, thanks again
Simon · 3 June 2022
Agent replied
thank you Simon, it was a genuine pleasure to work for you and your lovely mum, so glad you got there in the end :)
★★★★★ 5/5
FacebookSacha Scott are a fantastic agent and their service exceptional. They always keep you updated on the process and feedback on viewings. I highly recommend them. They think outside the box!
Robert · 28 February 2019
Agent replied · 30 April 2023
Thanks so much Robert, really appreciate this fantastic feedback. Your new tenant is soooo happy, winner all round :)
★★★★★ 5/5
GoogleFabulous family run business, with a terrific work ethic. Have nothing but rave reviews from everyone I have recommended them onto.PositiveResponsiveness, Quality, Professionalism, Value
Marina · 28 May 2021
Agent replied · 27 May 2024
Thanks so much Marina :)
★★★★★ 4/5
GoogleEfficient, well organised and helpful
Paul · 10 August 2023
Agent replied · 15 August 2023
Thanks so much Paul, really appreciate the feedback!
★★★★★ 5/5
GoogleSacha and the team made the whole process simple and helped reduce the stress. Highly recommended 👍🏼 …
Marshall · 4 April 2022
Agent replied
Thank you so much Marshall, really appreciate your review. Hope you are loving your new home!
★★★★★ 5/5
FacebookCannot thank Sacha and Scott enough for the personal service and am sure our moving house experience would have been extremely stressful without their help and advice. Highly recommended.
Nicky · 21 November 2018
Agent replied · 30 April 2023
Thanks so much Nicky! We were so glad to help you move to your dream home 😊
★★★★★ 5/5
FacebookWe had issues with a previous agent and on recommendation moved to Sacha Scott. The difference was enormous and we have just completed and would highly recommend.
Ian · 1 September 2019
Agent replied · 30 April 2023
Thanks so much Ian, really appreciate your lovely review 😊
★★★★★ 5/5
FacebookSacha & Scott sold my house, but that was just the beginning. They followed through to completion, helping make sure everything moved as smoothly & quickly as possible. This was not just for my sale, but also my purchase.
They went above & beyond my expectations and there is simply no comparison to high street agents.
I would recommend them every time.
Sylvia · 2 June 2017
★★★★★ 5/5
GoogleLike you, I was brought up to recognize brevity as the soul of wit.
I sell several properties a year: I appoint Sacha Scott... everytime.
Ade · 30 April 2020
Agent replied
And we absolutely ADORE working with you. Thank you so much Ade, we really appreciate this amazing feedback :)
★★★★★ 5/5
GoogleI wouldn't use anyone else. Great family run estate agents, look after you from start to finish and care for both sides, whether you're buying or selling. Thank you!
Emma · 1 March 2018
Agent replied
Ah you're so welcome, pleasure to help you Emma x
★★★★★ 5/5
GoogleVery happy. Transfered to Sacha Scott after issues at another agent and the difference was enormous. Have just completed and would highly recommend.
Ian · 29 February 2020
Agent replied
Thanks so much for this Ian, really appreciate the feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
