Trusted Agent profile · Bangor
★★★★★
2,101 reviews across 2 platforms
18 Main Street, Bangor, BT20 5AG
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Bangor, at 18 Main Street, is rated 3.8 out of 5 across 2,101 reviews on two platforms, including 148 Google reviews rated 4.7.
Every review we hold for the Bangor office, from every platform, shown as written. First names only.
5/5
TrustpilotLittle Sutton Branch were all fantastic
Stephenie & Molly were absolutely amazing the whole way through the selling process. Karen has put together a wonderful team and they all go above and beyond to help. I wouldn't hesitate to use them again and will recommend them to anyone looking to buy or sell a house
5/5
TrustpilotWhat a great Team at Reeds Rains…
What a great Team at Reeds Rains Woodseats they have been so helpful over the past 4 years, I have rented twice from them Thankyou Guys! ⭐️⭐️⭐️⭐️⭐️ much Recommended!!
We are so happy to hear about your positive experiences with our team over the past four years. Your continued trust means a lot to us! Regards, Reeds Rains
5/5
TrustpilotReceived exceptional service from…
Received exceptional service from Huddersfield Reeds Rains branch from start to finish. Special thanks to Ronnie who assisted me with the house purchase. Extremely happy with the high level of customer service, professionalism and readiness to help. Ronnie had thorough knowledge about the house and answered all my questions, also he verified my proof of funds therefore speeded up the whole process. Thanks also to Tracey in the huddersfield office she was very helpful and dealt with everything in a prompt and efficient manner. Very grateful and really appreciate the exemplary service I received. Thank you so much.
Great to hear! Happy we could help :)
5/5
TrustpilotReeds Rains Reddish are absolutely…
Reeds Rains Reddish are absolutely brilliant, my wife and I sold our house through them and had a bit of a bumpy ride on both our sale and our onward purchase. All of them, but especially Jennifer and Alex were extremely supportive and patient throughout, cannot recommend highly enough
5/5
TrustpilotReeds Rain sold my property very…
Reeds Rain sold my property very quickly, always keep me informed. Would definitely recommend using Reeds Rain I had no issues at all. Deborah from the Durham branch was absolutely fantastic.
We are so pleased to hear about your excellent experience with us and that your property sold quickly. We truly appreciate your kind words and recommendation! Regards, Reeds Rains
1/5
TrustpilotNorthwich Branch - Absolutely Worthless
Northwich Branch - Absolutely WorthlessIf you are a renter, please stay away from properties that use this branch.Unhelpful, always a delay, not wanting to do the work needed and mostly ignore you.They are unwilling to even speak about maintenance issues, all they do is take the rent and ignore you. Heating issue? Fix yourselfDrainage issue? Fix yourselfIssues they said they would fix once you moved in? Fix yourselfProperty inspection? Waste of time, they never turn up and ignore youI just have no idea why it’s so difficult to get things done. Isaac in the maintenance department literally does nothing to help and would never even bother replying. Jonathan is as unhelpful and there is nothing I can do to get problems fixed.I will never rent from these again; absolutely appalling.
5/5
TrustpilotThe Team at Reeds Rains Didsbury offer an Excellent Service
The Team at Reeds Rains Didsbury have been there for me even before I put my property on the market. Their support and guidance on market conditions and the industry was invaluable, they were honest and very helpful. Elly was my go to, she is outstanding. During the viewing stage their communication was excellent. Not just an auto email but regular calls to discuss progress and feedback. I'm delighted that my property has now sold, STC, and again, David the Manager called and his exact words "it's my job to help and support you through the sale now, i'll do everything I can to help". And he's stuck to his word, just superb! It's so refreshing to get such great customer service. Big thank you to all at Reeds Rains Didsbury.
Congrats on selling your property! Glad we could help :)
1/5
TrustpilotIt’s all about the buyers, stuff the paying customer!!
I am writing this review from the vantage point of two separate house sales - our own home and assisting my parents house sale.All was good in the early stages of both sales until it came to sorting out a moving date and on both occasions (different estate offices) the clear priority was to only help the buyers and not give much (if any) help to the seller (the reeds rain customer who actually pays!). On both occasions we were bullied to meet the demands of the buyers, regardless of how ridiculous the time frames were being asked.During the day of our move we were constantly nattered by phone and text (7 calls) to see if we had left the property as the buyers were wanting to get in.If you are selling a home I would not recommend reeds rains one bit, in my experience they just added to the stress.
Hi Graham, I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
5/5
TrustpilotReeds rains have been excellent…
Reeds rains have been excellent throughout this process of buying my property, very understanding and patient especially when I needed to see the property 3 times before making an offer, if I ever sell this property I will definitely 100% use reeds rains….
We are so pleased to hear about your excellent experience with us, especially the patience and understanding you received. We truly appreciate your kind words and look forward to assisting you again in the future. Regards, Reeds Rains
5/5
TrustpilotGreat Service.
All the work that we needed to do was taken in hand and we had help all through the sales process, Luke and his fellow colleagues were great and I cannot thank them enough for working with what could be said as vulnerable people.
We are so glad to hear that our team provided such great support throughout your sales process. Your kind words mean a lot to us. Regards, Reeds Rains
5/5
TrustpilotOur house was sold very quickly but…
Our house was sold very quickly but unfortunately the buyer changed their mind. The staff at Reeds Raine were very supportive and immediately started sending other buyers to see our property. We have now got a new buyer at a better price so fingers crossed this sale will do through.
Thank you for your review! We're glad our team could support you through the process and help you secure a new buyer at an even better price. Fingers crossed for a smooth sale this time around!
1/5
TrustpilotYet again nothing done to sort my issue going on since MAY
Yet again introduced to someone who said they can help look at my issues that have been going on for months and so far they have done absolutely nothing, don’t reply they are so rude!!! Since May this has been going on, was meant to have rent increased in May said they can only do it in September! And guess what still not happened. Promised they would fix it and get back to me and nothing at all! No reply!! So so RUDE and have no interest in correcting their mistakes! Can’t afford my mortgage hence why we asked for a rent increase, since MAY this has been going on. Tenant was expecting new amount to be taken and reedsrains haven’t done anything at their end!!! SHOCKING stay away
Hi Kiatie - I've sent you a request for more information. Can you let me know who you have been dealing with so I can talk to them. Thanks
5/5
TrustpilotExcellent service
When you’re are trying to sell your property in a challenging market it’s vital to have an Agent who has belief and optimism about the process ahead. Reeds Raines secured a potential buyer ahead of schedule and I’m truly grateful for their excellent service.
We are so pleased to hear we could provide excellent service and secure a buyer for your property ahead of schedule, especially in a challenging market. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotFantastic Service and Very Helpful Agents
We had a very positive experience with both agents when we viewed the property twice. From the moment we arrived, the service was friendly, professional and welcoming.
We are so pleased to hear about your positive experience with our agents and the high level of service you received. Your kind words are truly appreciated, and we are glad we could assist you in your property search. Thank you for recommending us! Regards, Reeds Rains
1/5
TrustpilotWorst estate agent we have experienced and been renting for years
We have been renting for over 7 years in 6 different properties and our current property managed by Reeds Rains has had the poorest customer service.From moving into the property in November with no heating working and a toilet continuously leaking water into the bowl they have been poor with communication, property maintenance and actually being present in the office. The amount of times you have to call to actually get the phone answered. We ended up receiving a water bill for approx £1000 because of the water leak which we had to sort with the water company. We again have no heating in our property for 3 days and back to the same poor communication and nobody answering the phone or responding to emails.Just avoid. Have had excellent experience with other local estate agents, but the Didsbury branch in Manchester is ridiculous.
Hi Fatima - I'm really sorry this has been your experience. I've sent this on to the Didsbury branch. Kind regards
1/5
TrustpilotIf you want to waste your time on the…
If you want to waste your time on the market, recieve no support from the agent. Have them make up contracts. Never have staff to do viewings and end up taking your own photos of your property on your iphone and have them not let you leave them as an agent when you raise the issues. Reeds rains Hull is the agent for you.
Hi there,Sorry this has been your experience with Reeds Rains. In order to address this we would like to investigate this further. We will send you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotA super bunch x
What a lovely bunch they are! Helpful and knowledgable and always there to answer your questions.It’s a stressful time but I’m glad and reassured they are just that call away. With their help hopefully we will be moving into our new home soon.
We are so glad to hear our team has been helpful and reassuring during this stressful time. We wish you the best with your new home! Regards, Reeds Rains
5/5
GoogleReeds Rains were excellent to deal with, Katie in particular was brilliant and kept in touch regularly throughout the whole process. Everything was incredibly smooth thanks to the team - would highly recommend.
Nicole, thank you so much for the positive review!
5/5
Google10 out of 10 for Reeds Rains Bangor I cannot recommend them enough I bought my house in Bangor through them 10 years ago, it was a repossession, and i didn't have a clue! Jonny couldn't have been more helpful, with a wealth of knowledge and guided me every step of the way to a great deal. Naturally, when i came to sell the property, i gave Reeds Rains a call, hoping Jonny was still there... and he was. I had my house on the market a few days later and sale agreed in 1wk at full asking price! Thats not all tho, the whole team are just on it! Lauren and Amy were both excellent, couldn't be more friendly, helpful and efficient, keeping me updated every step of the way. I wish i could say the same for the estate agent i was buying my new property with, it was like night and day... didn't answer the phone, no updates and everything was an effort. Painful Thank you Jonny, Lauren, Amy and Lois Scott
5/5
TrustpilotBeen supportive through all my…
Been supportive through all my application...they understood ive had a tough time since my Husband passed away Love all the staff from reeds rains
We are truly touched by your kind words and are so glad we could support you during such a difficult time. We appreciate your positive feedback. Regards, Reeds Rains
1/5
TrustpilotWaste of Time
I used Reeds Rains to list my property, they were all singing and dancing with positivity but once I’d paid for ‘professional’ photography, I seemed to be forgotten about. (Photographer was rude too!) I didn’t get any viewings so was constantly chasing the office for updates. I had a friend put in an enquiry and they didn’t contact him for 10 days!!!!! Never answer their phones or emails. Was on the market for 4 months before I switched to another agency and the house was sold within a month. Staff clearly don’t care about the sale, more like they are incentivised to get the listing.
Hello Claire,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotCannot fault the service Fantastic.
I have been dealing mostly with Dean the Branch Manager at Hazel Grove and he has been super, explaining everything and keeping me updated on a regular basis. He is very approachable and is making our experience a seemless one. Thank you Dean !
We are thrilled to hear about your positive experience with Dean. It's wonderful to know that he has been so helpful and communicative throughout the process. We appreciate your kind words and will be sure to pass your feedback along to Dean.
5/5
TrustpilotFriendly, polite, knowledgeable staff.
Friendly, polite, responsive and knowledgeable staff. Whatever my query, they respond quickly and positively. The have outperformed other companies that i have used.
We are so happy to hear that our team has provided you with such a positive and responsive experience. Your kind words truly motivate us! Regards, Reeds Rains
5/5
TrustpilotOur dealings with Reeds Rains have been…
Our dealings with Reeds Rains gave been flawless. They sold our house for full asking price in 5 days to our 2nd viewer of 6.
We're so happy to hear about your successful sale and that our service exceeded your expectations. We appreciate your kind words! Regards, Reeds Rains
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