Every review we hold for the Bangor office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommend
I used Reeds Rains initially to manage a rental and then to sell the property. I highly recommend them. They are professional but welcoming, nothing is ever too much. They always kept me in the loop, even during a difficult sale, going out of there way to keep me up to date with everything. I’d like to thank Adele in particular.
Laura · 22 May 2026
Agent replied · 29 May 2026
We are so pleased to hear of your positive experience with us. We always aim to keep clients informed, especially during challenging sales. Your kind words are truly appreciated.
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotThe Reeds Rains team have been…
The Reeds Rains team have been brilliant, it may have been a long journey but they have been so helpful throughout the process. Grace is an angel, she is so lovely and have gone above and beyond to reassure us and help with the sale of our house and the buying of our forever home! Definitely recommend.
L · 4 May 2026
Agent replied · 29 May 2026
We are so glad to hear our team provided such helpful support throughout your journey. It is wonderful to know we could assist with both your sale and new home purchase. Thank you for your kind recommendation!
Regards,
Reeds Rains
★★★★★ 5/5
GoogleHaving sold multiple houses through Reeds Rains, my repeat business shows my continued trust and confidence in their service. I cannot recommend Katie & Keith from the Bangor branch enough. They always go above and beyond what I could ask for. My latest sale was particular challenging and they always ensured that I was kept up to date and assisted way beyond expectation. Always first class service! ⭐️
Lauren · 16 January 2026
Agent replied · 16 April 2026
Thanks for your review and we really appreciate your business!
★★★★★ 5/5
TrustpilotWe can’t thank Reed Reins enough for…
We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊
Alison · 7 September 2026
Agent replied · 24 September 2026
We are so happy to hear that our support and seamless service were helpful to you. We truly appreciate your kind words and recommendation! Thank you for sharing your positive experience with us.
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotOwen Diamond and colleagues in Liverpool City Centre office
Owen Diamond and his colleagues in the Liverpool City Centre office advised us on the sale of 2 flats. They quickly found buyers but the conveyancing process was, in both cases, fraught with difficulties. Owen and the team were very supportive throughout and did what they could to facilitate the deals. RR are excellent in communicating and, even when Owen was not in the office, a colleague could quickly and accurately provide an update from the screen. All round, an excellent service.
Graeme · 15 September 2025
Agent replied · 24 September 2025
We appreciate your positive feedback regarding the sale of your flats. We're glad our team provided support and effective communication throughout the challenging conveyancing process. It's great to hear a colleague could assist when needed. Thank you!
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotHighly recommend - professional and empathetic
I rented a property through Reeds Rains and dealt with Thom - who was brilliant! I was in a tricky spot having been given notice to leave a previous rental due to landlady returning and he understood the urgency of a move, but also took into account me still needing to be in the area for my children's schooling and work. He communicated with me well throughout, and found me my ideal place which we all now love!
Kelly · 19 September 2025
Agent replied · 24 September 2025
We're happy to hear that you had a positive experience. It's great to know that we could help you find the ideal property, especially given your circumstances and specific needs around schooling and work. Thank you for your feedback.
Regards,
Reeds Rains
★★★★★ 4/5
TrustpilotVery good experience overall
Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.
Geoff · 14 September 2026
Agent replied · 24 September 2026
We're glad to hear our team was helpful and made you feel valued. We understand your frustration regarding tidying up after viewings and will address this internally to improve our process.
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotGreat work
Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!
Mr · 21 September 2026
Agent replied · 24 September 2026
We are so happy to hear about your positive experience! We always strive to go above and beyond for our clients, and we appreciate your kind words.
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotNot a bad experience overall.
Property well presented when advertised. Lots of viewings organised. Had two failed offers, for genuine reasons, but final and successful offer pushed through relatively quickly. Thanks to staff, particularly Andrea, Abbie and Sue, keeping us well informed at all times. Finally I think RR commissions compare well to competition.
David · 13 May 2026
Agent replied · 29 May 2026
We are so pleased to hear about your positive experience with our team. It's wonderful to know that our communication and service met your expectations, and we appreciate your kind words about our commissions. Thank you for your feedback.
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains in Yardley is an excellent…
Reeds Rains in Yardley is an excellent company to deal with. Viewings are conducted without any rush. The staff are really polite and answered all questions. The agents really made the buying process very pleasant. A big thank you to the whole team at Reeds Rains Yardley.
Melvin · 19 May 2026
Agent replied · 29 May 2026
We are so pleased to hear about your positive experience with us. It's wonderful that our team made your buying process pleasant and answered all your questions. Thank you for your kind words!
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotWouldn’t go anywhere else!
From the moment we enquired with Reeds Rains in Clevedon to the moment we sold our property, they were nothing short of helpful, engaging and there when we needed them. We had bumps along the way with various parts of the chain falling through but Reeds were on it. Always available to answer any questions we had. If we ever sell again, Reeds will be our team. Thanks to everyone who helped along the way. Would recommend you guys in a heartbeat! Thank you 😁
Me · 29 August 2026
Agent replied · 24 September 2026
We are so pleased to hear that our team provided such helpful and engaging support throughout your property sale, especially when navigating the bumps along the way. It means a great deal to us that you would recommend us and consider us your team for future sales. Thank you for your wonderful feedback!
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotHighly recommend Reed Rains Kennington
We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of the process and gave good advice when needed.
Rosemary · 22 May 2026
Agent replied · 29 May 2026
We are so glad we could support you through selling your mother's house. It means a lot to know our communication and advice were helpful. Thank you for your kind words.
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotGreat service from Kate and the team at…
Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us.
Diane · 26 August 2026
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with us. Achieving the asking price quickly is always our goal, and we are delighted we could deliver such excellent results for you. Thank you for your kind words.
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotI chose Reed Rains as they are an established company in my area
I chose Reed Rains as they are an established estate agent within the area and felt they were best placed for the sale of my house and it proved to be the right choice. Communication throughout was constant and informative. The lines of communication were ideal as I dealt with the same person throughout. Within two weeks I agreed a sale and cannot thank Reed Rains enough for this.
Anthony · 9 September 2025
Agent replied · 23 December 2024
We're happy to hear that our experience and service met your expectations. We appreciate your recognition of our consistent communication and are grateful for your kind words regarding the quick sale of your house.
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotHighly Recommend, great and supportive
My experience has been great with Reeds Rains, from first speaking and organising things with Andy, to Roy carrying out viewings, and Kathleen and the team helping me through the selling process. Highly recommend Reeds Rains.
Shaun · 15 May 2026
Agent replied · 29 May 2026
We are so glad to hear you had such a positive experience with us. We truly appreciate your high recommendation and kind words.
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotVery pleasant negotiator
Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality.
Patricia · 29 August 2026
Agent replied · 24 September 2026
We're so happy to hear about your positive experience with our team member. It's wonderful to know that their cheerful personality and helpfulness made navigating the process easier for you, especially their willingness to visit you at home. We truly appreciate your kind words.
Regards,
Reeds Rains
★★★★★ 4/5
TrustpilotFriendly and professional. Reeds Raine's have been very helpful…
Reeds Raine's have been very helpful from the start. They are helping us every step and the property is now sold . We have sold the house belonging to my wife's stepfather who is now in a care home as we have power of attorney.We knew it would be stressful to sell but reeds Raine's Pontefract office have been very helpful and professional.
Herbert · 27 August 2026
Agent replied · 24 September 2026
We are so pleased to hear that our team in Pontefract provided such helpful and professional support during what can be a stressful time. We appreciate you sharing your positive experience with us.
Regards,
Reeds Rains
★★★★★ 5/5
TrustpilotAs a long time landlords with the…
As a long time landlords with the newland Avenue office, we were confident when choosing Steve, Tony and their team to take care of our own house sale …… superb communication, attention to detail proved successful when arranging the many viewings in a very short space of time which I’m confident will produce a buyer for our lovely home very soon THANKYOU
Kevin · 1 September 2026
Agent replied · 24 September 2026
We are delighted to hear about your positive experience with our team. It's wonderful to know that our communication and attention to detail have been so beneficial in arranging viewings for your home. We truly appreciate your confidence in our services and look forward to a successful outcome very soon.
Regards,
Reeds Rains
★★★★★ 1/5
TrustpilotHorrendous!
The response to my initial review (posted on 28th November, below) is as unsatisfactory as the service. Whatever the company claim now, I can evidence all of the concerns I listed. Further, almost three weeks after the moving date, problems persist. The fridge and freezer were not working and the tenant lost £130 of food. He is still without a working oven and has no access to the electric meter to obtain an initial reading. The latter is especially concerning because the hot water tank heats up constantly and then drains itself: imagine how much this is costing! Various items are broken (door handles, toilet seat) and there is black mould around the windows, very unhealthy. The tenant is facing Christmas with a microwave meal. How unacceptable is this! Happy Christmas, ReedsRains., , , , , -Dealing with this company has been a nightmare, for myself and the tenant for whom I acted as guarantor. Annabel Gilbey was the nominated negotiator but emails and phone calls to her went unanswered. On one occasion, the tenant drove several hundred miles for a viewing, leaving home at 5am but no-one turned up. A phone call would have been helpful. Sending a text when the negotiator knew he was travelling was not. We were sent repeated requests for information, money and urgent legal confirmations - none of which were necessary had the negotiatior or her colleagues acted professionally. The Branch Manager Justin Barton must bear the greatest responsibility for this. My concerns can be evidenced if this is necessary.
Lynda · 20 December 2024
Agent replied · 23 December 2024
Dear Dr Cochrane, I am sorry you have felt the need to leave a negative review, I have looked at the case and can see that the viewing you mention was moved. Having looked at this I can see that 24hrs notice was provided as we were unable to attend the viewing on the day originally booked for. We always endeavour to attend every appointment booked, however sometimes things happen that prevent this. Regards to the documents you mention, having looked I can confirm all documents requested are required so Annabel has acted correctly. Again, I am sorry you were not happy with the service provided but I do feel the team have done all that they can to make the move in as easy as possible, should you wish to get in touch directly please email me at justin.barton@reedsrains.co.uk with any further concerns.Kind Regards,Reeds Rains
★★★★★ 5/5
GoogleKatie & Johnny from Bangor office are amazing! From start to finish of a long house sale process, Katie went above and beyond to try and fix every bump along the road. Very approachable and trustworthy. ⭐️
Lyndsey · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind review, we are always delighted to hear positive feedback about our team in the branch. Reeds Rains Bangor
★★★★★ 5/5
TrustpilotChris was very helpful and advised us…
Chris was very helpful and advised us on a quick sale
Sandra · 14 September 2026
Agent replied · 24 September 2026
We're happy to hear we provided helpful advice for a quick sale. We appreciate your positive feedback.
Regards,
Reeds Rains
★★★★★ 2/5
Trustpilotshambles, salford quays barance were the worst…
salford quays barance were the worst letting agents we have been unfortunate enough to have dealings with, if you can avoid them I suggest that you do. the move in inventory was a work of fiction with not a single fault or damage mentioned and the flat was filthy with numerous items of damage and disrepair that they are now trying to claim from us after moving out and leaving the place in better condition that we moved in Jessica was so tardy at arranging repairs that we gave up. never again would we deal with these people
Peter · 7 November 2024
Agent replied · 23 December 2024
Hi Peter,We are sorry you have not been happy with the service you have received from Reeds Rains. If you wish to discuss further please contact the Salford Quays office and they will be happy to assist.Regards,Reeds Rains
★★★★★ 1/5
TrustpilotReeds Rains Estate Agents Durham City Dross staff
Reeds Rains Estate Agents Durham City81-83 New Elvet, Durham DH1 3AQjust nowPoor communication and low level serviceWere going to rent a property and asked the following questionsWe live 280 mile round trip from you nearest branch is there any other option to prove right to rent?Charlotte’s response was , where is the nearest RR branch where you live… Thought I had said in the question 280 miles round trip you idiot.She didn’t appear to have read the question at all.We flew back into Manchester and contacted RR Durham advising there was a branch in Widnes, Cheshire and as we had our passports with us suggested we could call in Saturday. RR advised they couldn’t contact the branch. We took matters into our own hands and contacted St Helens and advised them of the situation and could we come in to scan passports which they agreed…Why are we doing all the running around when paying RR to act dopey and do nothing….There is a fantastic university I’d Durham so why do they have to employ morons in RR Durham…Surely there must be students looking for part-time work!!!!Worse estate agents ever used
Steve · 5 November 2024
Agent replied · 23 December 2024
Hi Steve,I am sorry to hear that you are dissatisfied with your experience with the team. We appreciate all feedback received as customer service is at the heart of the business. I have spoken to the team and can see that they have discussed the points detailed above with yourselves already, while this may be inconvenient for yourself, the team were only ensuring that the tenancy you entered was compliant. The team were doing their best to assist and had made efforts to organise relevant visits on your behalf. We wish you well in your property search. Regards,Reeds Rains
★★★★★ 5/5
TrustpilotLewis the agent was early to the…
Lewis the agent was early to the viewing appointment and gave me time to wander throughout. He called when he said he would, and was very helpful throughout. As you can imagine the process can be quite nail biting but his quick responses and helpful manner made buying stress free. I would definitely recommend your service to anyone.
Mrs · 2 September 2026
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that our efforts to provide a stress-free buying process were successful. We truly appreciate your recommendation!
Regards,
Reeds Rains
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