Reeds Rains (Bangor) reviews

★★★★★ 5/5

Google

Hannah was fantastic, took the stress out of the move

C · 11 August 2026

★★★★★ 5/5

Google

I got my first apartment 5 years ago from Reeds Rains. I have just sold my property with Katie and Hannah. Both were amazing and helped every step of the way, keeping me updated and making everything a smooth process. Would highly recommend.

Becca · 16 November 2025

★★★★★ 5/5

Google

We just got our first house and Katie at Reed Rains was such a big help throughout the process! Very good communication throughout the process and very easy to speak to and ask questions! Many thanks to her and all the team again!

Lewis · 16 November 2025

★★★★★ 5/5

Trustpilot

Highly recommended

From the moment we put our property on the market, the staff at Reeds Rains were very helpful and guided us through the whole procedure until completion. In particular we would like to thank Matthew Candow who was always willing to solve any issues we raised. We cannot thank them enough for making what potentially is a stressful situation very easy and I recommend them without reservation. Rosemarie & Mike James

Mike · 22 December 2025

★★★★★ 5/5

Trustpilot

Excellent service from the first…

Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would 💯 recommend them .

Andrea · 1 October 2024

★★★★★ 1/5

Trustpilot

Absolutely diabolical service from…

Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.

Claire · 2 July 2024

★★★★★ 5/5

Trustpilot

The communication from Liz was…

The communication from Liz was excellent. Regular phone calls and updates, very professional but friendly too 😁

Miss · 24 May 2026

★★★★★ 5/5

Trustpilot

Reeds Raines are Trustworthy Knowledgable and Reliable

It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly I can honestly recommend them and if you use them you won’t be disappointed

Elaine · 5 September 2026

★★★★★ 1/5

Trustpilot

Truly awful experience

Truly awful experience. I would not go with this company ever again, not because of the company but because of the landlords they choose.We went through reeds reins even though the landlord managed the property. We went without heating for 10 days with 3 kids. In fact the boiler broke every 3 months for years. There is a leak in the kitchen coming from the bathroom which was also never fixed. Let's not speak about he broken fence.The landlord often entered the property without permission, even if we were not there. When we left, they with held the deposit due to damage we have caused. But then they never did changed anything before for the next tenant l moved in... Where did our money go?Unfortunately my opinion of reeds reins is now they only work with landlords nobody else would choose. They are not responsible for the upkeep of the property but they are responsible for who they decide to work with.

David · 22 April 2024

★★★★★ 5/5

Google

Katie has been amazing throughout our house buying purchase. Cannot recommend Katie and the team at Reeds Rains enough!

Billie · 16 March 2026

★★★★★ 5/5

Trustpilot

Barry was very friendly and…

Barry was very friendly and communicated well throughout the process

Peggy · 22 May 2026

★★★★★ 5/5

Trustpilot

Purchase 5 Beach Avenue

We have been delighted with the huge effort the Reeds Rains team put in. After a house purchase fell through they work tirelessly to find a new property for us. Thank you to Brooke but especially Tina for coordinating the purchase, her quick email responses and passing on our messages to the sellers. Thank you Reeds Rains Clevedon, an exceptional team, Tina was Brilliant!

Donald · 9 November 2024

★★★★★ 1/5

Trustpilot

Worst estate agents ever

Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.

Sumara · 24 January 2024

★★★★★ 5/5

Trustpilot

Happy customers !!

Very satisfied with the level of service we received from Reed Rains. Communication was good. We did have to step in and do a few of the viewings ourselves. Richard was very easy to talk to from our very first meeting. Ladies in the office kept us up to date.Pleased we chose Reed Rains they sold our house.Well done, great team !!

Dean · 15 November 2024

★★★★★ 1/5

Trustpilot

First and last time being with reeds…

First and last time being with reeds rains, they have offered us no support through a stage of our tenancy where we were being harassed by our mentally ill neighbour, we have tried everything we can to resolve the issues we have with no help off reeds rains what so ever, were lucky to get through on the phone and the call back service is useless too. We are trying to opt out of our tenancy as soon as possible as our home life is being made unbearable by our neighbour and reeds rains continue to do nothing on our behalf, and considering they "understand our circumstances" the least this company can do is just let us leave quietly, but we're now on hold waiting for landlord (also a waste of time - and never mentioned existing problems with neighbours, which she was aware of, until we had already moved in) to give her opinion on what charges we should incur upon leaving. All we want to do is leave the tenancy with as minimal charges as possible due to this being out of our control, but it's proving difficult with uncooperative estate agents and uncooperative landlords. I'd probably advise to give these estate agents a miss as the service they will provide you with - AFTER THE SALE - will be absolutely diabolical.There is one person at Reeds Rains that helped us towards the end and really helped us get out of this, the landlady was trying to claim damages that were there before our tenancy and this individual at Reeds Rains helped to identify the damages in the pre tenancy photos, the landlady then took desperate measures for literally any money she could get back. We're so glad we're not there this Christmas, and I feel for anyone in the future that comes across this house/place, it comes across as a lovely little cul-de-sac (drive) but on one side you've got a family that leaves their dogs to bark consistently until owners arrive, and once the owners arrive (you'll hear them) they'll probably chuck them outside to continue barking where there's numerous piles of dog mess for lovely viewing from your bedroom window (which you'll smell in the summer from your own garden), then the man of the house will give you a lovely wake up call every weekend with his power tools in the shed, and the awful stench of burning wood on the fire no matter wether its 22 degrees outside you'll have the lovely smell of smoke every day of the week, unless he's out then you'll have the neighbour across revving his boat at 8am sharp Saturday taking his place. Then the other side you'll have the mentally ill suspect slamming doors and banging on walls all hours of the night, stalking you around the car park and trying anything for a reaction so she can call 999 and play victim. Your landlady won't want to hear it either, don't expect any help, or the police, which are happy to leave a young woman in a vulnerable position being stalked and harassed by this "woman".Shame really, lovely little place on a new estate in Elton but if you can see a boat out of your kitchen window, you've got banging on one side and dogs barking on the other, then I wish you all the best.

Chris · 23 December 2023

★★★★★ 5/5

Trustpilot

Easy and speedy

Everything has been dealt with in respectful and professional manner.

Gail · 4 May 2026

★★★★★ 1/5

Trustpilot

Avoid these idiots

The phone went off in the pub . Free review. Up came a piss poor figure 400k less than houses in the same road . Avoid avoid avoid these idiots. I would have given zero stars if I could . Amateurs

Stephen · 29 August 2026

★★★★★ 5/5

Google

Recently bought a house through Reeds Rains, Bangor. Katie, Hannah and Jonny could not have been more helpful. As this was my first buy, I had a lot of probably stupid and silly questions and the staff always replied in a timely manner and never felt like I was hassling anyone! Great customer service from all staff that I dealt with, and would have no problems using this business again in the future! Thanks for all your help in buying my first home! 🏠

Chris · 16 October 2025

★★★★★ 5/5

Google

Couldn't recommend Jonny and the team at Reeds Rains highly enough. Their advice, communication and professionalism took a lot of stress out of my house move. I will definitely list my home with them should I move again.

John · 16 August 2025

★★★★★ 5/5

Google

Jonny and all the team made the whole process of selling our home so easy, as people selling their first house we were guided by their expertise every step of the way and we couldn't have asked for more as the process went as smoothly as a house move ever can. They kept us updated at each stage of the process, from the first meeting with Jonny we could tell his passion for his job and his knowledge of the area which definitely translated on the house viewings and contributed to the speed our house sold at. The app was a great way of keeping track of how many viewings we had booked and when. For anyone looking to move in Bangor, i would look no further than Reeds Rains

Rachel · 11 October 2025

★★★★★ 5/5

Google

We recently sold our house through Reeds Rains in Bangor, and were truly delighted with the service. Selling a house can generally be a really stressful experience (especially when trying to do it remotely from Australia!) but Jonny & Lauren (and the rest of the RR team) done everything possible to reduce that stress and shoulder that burden themselves. They genuinely looked after everything, from helping to coordinate some minor cosmetic updating, to listing the house and viewings, to negotiating offers, and to final completion. Expectations were managed and kept in check throughout, and in the end, they got us a much better outcome than we had anticipated. Reeds Rains mantra is clearly to take all the emotion and difficulty out of the process for vendors so that the right decisions are made (seriously - you can’t put a price in peace of mind 😉), and for that we’ll be forever grateful to them. I can’t recommend these guys enough - thanks Jonny & Lauren, awesome work 👍😊🏠

Darren · 11 October 2023

★★★★★ 5/5

Trustpilot

Reeds rains in Bamber bridge was…

Reeds rains in Bamber bridge was absolutely brilliant and supportive throughout. When I viewed the property I noticed there were a few people viewing the property and I didn’t think I’d get it so was amazed when Tim rang to say I had got the property. Everyrhing ran smoothly and Tim kept me updated throughout. Thanks Tim

Mark · 10 December 2024

★★★★★ 5/5

Trustpilot

I have used Reid's and Rains before

I have used Reid's and Rains before , and their service was excellent then as it is know. They are very helpful , polite and well experienced in all aspects of their work . You can phone anytime with any questions you need help with . I will use them again in the future .

J · 4 May 2026

★★★★★ 5/5

Trustpilot

Everything has been really easy so far

R · 4 May 2026