Trusted Agent profile · Bangor
★★★★★
2,115 reviews across 2 platforms
18 Main Street, Bangor, BT20 5AG
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Bangor, at 18 Main Street, is rated 3.8 out of 5 across 2,115 reviews on two platforms, including 148 Google reviews rated 4.7.
Every review we hold for the Bangor office, from every platform, shown as written. First names only.
5/5
Trustpilotfriendly hassle free service
We used Reeds Rains in Bangor to let our property several times and have always received a good service. Sarah has been great and always found us excellent tennents. Some cheaper letting agents have opened in Bangor, but decided not to chance it as we have to date received a quality hassle free service. Would recommend.
5/5
TrustpilotLettings Team Wakefield
Reeds Rains Wakefield manages our property which required re-letting following a tenant vacating the property.Claire and Sam provided a friendly, professional and efficient service - arranging for the property to be decorated throughout and re-let within days of the tenant leaving. Thank you Team Wakefield
5/5
TrustpilotKalim was very accommodating as I…
Kalim was very accommodating as I needed rearrange a viewing due to the timing not working . He was quick to resolve the issue and get back to me asap
1/5
TrustpilotSince the manager David Gardener left…
Since the manager David Gardener left the business, I have had nothing but problems whilst trying to sell my mothers property. Would not recommend Grimsby branch at all.
4/5
TrustpilotExcellent Service with one Criticism
Still at the early stages of the process but I cannot fault the attention and courtesy shown by all staff that I have seen and spoken to. If there is any criticism I can make it would be the fixed price fee of the agent. If I could explain further, I wanted to handle all viewings but there was no reduction of the fee offered knowing that the cost to them for handling the viewing would incur agent’s time and fuel which would be a saving to them.
5/5
GoogleHaving Kerry as the first line of contact in their office makes all the difference as you know when someone phones up about your house they will be answered by a friendly voice. The website keeps you well informed on the progress of your sale so make sure you keep an eye on it and ask questions if the sale isn't progressing.PositiveResponsiveness, Professionalism, Value
Thanks for this feedback John about our Bangor branch, they will really appreciate it. Team RR
1/5
TrustpilotNot quite a good experience
We rented through this agency, and even though some of the employees are nice, there are some that are very bad-mannered also.The keys were kept even though the landlord gave the okay 5 hours ahead. The keys were not handed at the property but at the agency.The landlord requested for the agency to submit meeters and a contract, but neither was handed in.In the end, the landlord cut the collaboration for the property off too.
5/5
TrustpilotI recently dealt with the Morley Branch…
I recently dealt with the Morley Branch for my rental and they were brilliant. Niamh was especially helpful, she was there for me throughout the whole process. She’s an asset to the team and an absolute pleasure to deal with. Thank you so much!!
1/5
TrustpilotCancelled utilities
Our landlord decided to change from Reeds Rains to a local agent. Reeds managed to mistakenly inform the utility companies that we had moved out so they tried to cancel our accounts. We were nearly left with no electricity or water. Utterly unapologetic when asked about it. They have been useless in the 10 years we’ve been renting through them, thank goodness our landlord is great.
Hi Lynn,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotWould highly Recommend
From start to finish Reed Rains surpassed my expectations.Olivia looked after the initial purchase of the property in Rye and superbly managed the rental to Stuart who expertly navigated the sale. It was a pleasure dealing with such a great knowledgeable team !!!!
Great to read! Happy we could of helped :)Regards,Reeds Rains
1/5
Trustpilot0 star rating. Save your money.
Can not give 0 stars. Castleford branch reeds rain’s absolutely shocking. Paid a Fully managed service and house after letting was a disgrace and damaged. No help. Don’t reply to calls or emails. No respect for customers. No respect for property. I would not let them manage a Wendy house. Incompetent.
Hi Shaun, I’m sorry to read your review. Our customers always come first for us and it is our priority to provide them with exceptional service at all times.If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
5/5
TrustpilotGreat service from Tom and the team at Rhyl
Great service from Tom and the team. Professional and honest advice provided all the way through the sales process. The marketing pack for the house looked fantastic. The team went the extra mile to help get our sale complete during a very busy period. Would highly recommend!
5/5
TrustpilotWe recevied a great professional service received great professional service
We received great professional service. We are in Australia and even this far away we were kept up to date on a regular basis and given the best advice.
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We are glad to hear that you were kept informed throughout the process and received the best advice.
5/5
TrustpilotStaff very knowledgeable and helpful
Staff very knowledgeable and helpful. Negotiated the sale very well. I am pleased I used them to sell my house.
We appreciate your kind words and are thrilled to hear you had a positive experience. It's wonderful to know our team was able to assist you in selling your home. We strive to provide excellent service and are glad you were pleased with the outcome.
5/5
TrustpilotSale agreed within 72 hours of signing…
Sale agreed within 72 hours of signing contracts. Neil was helpful, very knowledgeable and efficient. All communications answered promptly. Excellent advice given. All staff at Reeds Rains helpful and efficient.
5/5
TrustpilotReceived exeptional service from Reed…
Received exeptional service from Reed Rains. A special mention to Sarah Maddison for the job well done.
5/5
TrustpilotClaire is an asset to the Wakefield office!
I recently rented a place through the Reeds Rein Wakefield office. I found the process from viewing to signing my contract very smooth thanks to Claire and the helpful team that assisted me. Claire was warm and patient and she responded to my queries promptly.
1/5
TrustpilotAvoid this bunch at all costs
Avoid this bunch at all costs. They will cheat you out of your hard earned money. They miserably fail to live up to any responsibility even when provided with evidence that proves without doubt their incompetence. Lacking a moral and ethical compass. A very rotten apple. I only apologise for misleading you with 1 star but that was the "entry fee" for posting an honest review.
Hi Paul,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotOne of the worst agent in Manchester
One of the worst agent in Manchester, please guys don’t go with these agents, they will cheat you like anything. Before one of my friend suggested not to go but later I realised. Trust me they will loot your money
Hi there,Sorry to read your review. We take customer satisfaction very seriously. We would like to look into this further - we will send a request for more information via Trustpilot.Regards,Reeds Rains
5/5
GoogleI have found Reeds Rains to be friendly, professional and helpful from the beginning to end of the house sale process, keeping me updated every step of the way. My contact was Lauren, she was excellent. I would definitely recommend this company
Thanks for this feedback Sue. Team RR
5/5
TrustpilotI rented a property for 3 years with…
I rented a property for 3 years with Reeds Rains. Amber was the member of staff that I dealt with from the beginning. I couldn't have asked for a better experience. So polite, friendly and helped us with any issue that arose. I would happily rent using this agency again thanks to Amber.
5/5
TrustpilotReeds Rains Chester branch.
Reeds Rains Chester branch.We would like to say a big thank you to Adam and Jason for their continued assistance and help in selling our house. These guys went above and beyond to make our journey as smooth as possible, always there when we needed them... They both come highly recommended.Cheers, Debbie and Jeff Hurst.
1/5
TrustpilotUnprofessional
Offered full asking, cash offer for a house in Blackpool (south shore) on the first day of listing, July2021.They sold it to someone else, without further communication. They had my email and home address, neither of which used to make contact.They completely ignored my request for a viewing via Rightmove.Give careful consideration before utilising the services of reeds rains.Buyer and seller beware!
Hello John,I'm sorry you have not been pleased with the service you've received from Reeds Rains. We attempted to contact you on multiple occasions to discuss your offer and organise a viewing and we did not hear back from you. We are very sorry we were not able to help on this occasion and wish you the best of luck with your property hunt.Kind regards,Reeds Rains
5/5
GoogleMany thanks to the team at Reed Rains in Bangor who have been wonderful during a very difficult year. They were always so patient and helpful. Nothing seemed too much for them. Now the property is sold, I feel as if I am losing a family! Thank you Kerry, Sarah, Keith and Jonny.
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