Trusted Agent profile · Banbury
★★★★★
960 reviews across 2 platforms
Ground Floor, Guardian House, 7 North Bar Street, Banbury, OX16 0TB
Martin and Co's office in Banbury, at Ground Floor, is rated 2.2 out of 5 across 960 reviews on two platforms, including 118 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Banbury.
Every review we hold for the Banbury office, from every platform, shown as written. First names only.
1/5
GoogleI have to agree with Dan. I am not sure how real these reviews are above. I would seriously avoid them. We too have reported them to the ombudsman. Seems to be a common occurance with them. They also like to blame bad reviews on other estate agents! Rather than actually taking the reviews, thinking about them and then go and work on them to create a better practice. Quite childish really.
5/5
TrustpilotAmazing Company!
Went to view a lovely property and my fingers are crossed that my partner will get it.The staff was so helpful and polite and answered any questions we had.We also spoke to a lovely lady named Leah who was very patient.Would definitely recommend this company!
1/5
TrustpilotI’m hesitant giving one star
I’m hesitant giving one star! Roath branch are not only rude, they are incompetent. Clearly need a lot more staff training, no one in the office knew the correct laws or how to deal with customers. Stay clear if you want a happy life
1/5
TrustpilotWarning to all tenants. AVOID!
Warning to all tenants. AVOID AT ALL COSTS!
5/5
GoogleIn the past I have had issues with communication and rude staff. Since lockdown, however, and what seems like some staff changes, there has been an incredible improvement. Kudos to the director, David, for working flat out and making sure things are dealt with! We have no complaints and are planning to stay with Martin and Co for another year!
1/5
TrustpilotI have already sent an email of…
I have already sent an email of complaint to the Folkestone Branch at the rudeness encountered when making a general enquiry. It would have been nice to have received an apology.
1/5
TrustpilotDear All
Dear All, they are quite prompt while you are still paying your rent, once you have vacated the property after paying all your due, its very very difficult to close other formalities, e.g: Inventory clearance, Deposit clearance. Chasing them since almost 5 months and they are quoting a number of reasons for the delay, something that I cannot validate nor have a visibility on
1/5
TrustpilotBad reviews not allowed apparently
Anyone who leaves a bad review is having them temporarily removed because Martin and co are saying it's the wrong company...... And you still only manage a 2 star rating, what a joke of a comany
Hi Carl, We're not removing reviews, we are asking for them to be moved to the correct profile - each office has their own Trustpilot profile where their own reviews are held. All Martin & Co offices are individually owned franchise businesses so it is the business owner who needs to respond to the review. We still monitor all reviews and follow up with the offices concerned. If you would like an issue looked into please head to the relevant local office profile, leave your review and the office owner will come back to you.
5/5
TrustpilotI was looking for a company who were…
I was looking for a company who were wiling to let out my uninhabitable rental property that was totally devoid of certificates for safety re boilers, electrics and had health issues from crumbling interiors and damp And I found them excellent, no questions asked only the fee agreed, I am now looking for further derelict properties I can purchase secure in the knowledge this company can let them
1/5
TrustpilotWorst service in the market dont trust them
Please dont trust martin and co wolverhampton branch, very unprofessional and damm care attitude staff, specially tenant service,Communication is the worst, theybdont communicate well, always take good time t reply you back, I dont know how they survive in the market, it's a high time for the company to think about the service they provide through this bunch of unprofessional delegates, it's a time to change.
1/5
TrustpilotNever use again.
Would never use these again. The letting agents have very little knowledge of the properties they are selling/renting, they attempt to use scare tactics in order to push their way around and bully you into things that are ILLEGAL. Complaints are rarely handled and when they are they’re done so poorly. Unless you want lots of undue stress, I’d recommend using another agent.
1/5
TrustpilotPlease avoid!
Please avoid. After 6 years of renting I’ve never encountered so many issues as I did with Martin and co. They have falsified information and are trying to extort money from me and my partner. Unlucky for them I was smart enough to have evidence to dispute it. Please be careful they are thieves and they will do anything to steal your money.
5/5
TrustpilotWould definitely recommend these guys
Would definitely recommend these guys. Used both Martin & Co Croydon and Streatham for our flats. Property management services work perfectly fine for us too. Very reasonable compared to some of these other sharks. Great guys!
Hi Tony, Thank you very much for taking the time to leave a review for our Croydon & Streatham offices. Kind regards, Martin & Co (UK) Ltd
5/5
GoogleGreat lettings agency to deal with, the office always very helpful when called upon and try everything in their power to help or rectify any issue, been a pleasure to rent from them have made everything as easy as possible!
5/5
TrustpilotJust brilliant!
Just rented a property Martin & Co. From start to finish they were brilliant - viewing arrangements, paperwork, keeping us informed - all was spot on. Would use again and recommend. .
1/5
TrustpilotHorrifically bad
Horrifically bad. Stay Away!!! Agent Carlos confirmed a viewing on email, forgot and tried to blame me. THE WORST!
Hello Dian, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co. office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotDon't bother if your not in Liverpool
The company "Don't have the capabilities for digital viewings" - I know even after covid!AND they won't rent without a physical viewing of the property - This makes it impossible for young professionals moving to work from other parts of the UK to rent through this company.
5/5
GoogleBrilliant communication and information from Elliot. Thank you for being so quick and helpful. Amazing agency!
1/5
TrustpilotVERY ANNOYED!
VERY ANNOYED!! I’ve been a great tenant for the past 2 years and they totally F*#$ed me over with my deposit!! Charged me over £400 just for a Fu&%ing clean!!! All for just abit of debri!!! Absolute joke!! Not happy!! Scamming C&£%tssss!!!
1/5
TrustpilotThe worst agency ever
The worst agency ever! Don't use them ever. They don't care about tenants issue. Don't listen at all. No need to help. Just focused on money. We meant to move and on the same day of moving they said that we have to wait one more day. When everything we had ready to move. They are no professional at all. Everything in the rush.
1/5
TrustpilotDerby
Derby! Avoid using this agency!! Scammed out of our holding deposit, refusing to return the money after they withdrew our application, Goodlord app they use is also a waste of time and trying to get hold of managers is impossible! Terrible company.
5/5
TrustpilotGreat service to Landlords
Scott Johnson has managed some BTL properties in Birmingham for me.His service over 5 years has been flawless. Responsive, decisive, doing the right thing, great attitude, knowledge of the processes, customer service. All in all great!
1/5
Googlevery unprofessional agency -no idea how they survive with this sort of poor proffessionalism.
1/5
TrustpilotHARBORNE BIRMINGHAM BRANCH
HARBORNE BIRMINGHAM BRANCH. Terrible scammers, terrible for tenants, terrible for landlords. Poor communication. No common sense. Simply trying to fleece you as much as they can. Unable to get my deposit due to them trying to get a quote for cracked freezer drawers so old they aren't made anymore, freezer was in bits when I moved in, refused to relay communication to landlord. AVOID.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Banbury.
