Trusted Agent profile · Banbury
★★★★★
965 reviews across 2 platforms
Ground Floor, Guardian House, 7 North Bar Street, Banbury, OX16 0TB
Martin and Co's office in Banbury, at Ground Floor, is rated 2.3 out of 5 across 965 reviews on two platforms, including 123 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Banbury.
Every review we hold for the Banbury office, from every platform, shown as written. First names only.
1/5
TrustpilotVery Bad customer service
Bad customer service, no responses to emails, long waiting over the phone. For one week I tried to pay the holding deposit for a flat (needs to be done over the phone), but no one was ever available and every time I was told someone would get back to me which never happened. Later I saw the flats I was interested in were no longer available. They lack seriousness and transparency, absolutely cannot rely on them!
1/5
GoogleAvoid at all costs! We haven't even had the "pleasure" to meet these people in person! And they already managed to hugely disappoint. We wanted to view a flat in Banbury and called to make an appointment with the agent. The man was very hostile over the phone, said that the landlord wants someone sooner than our move date (more than 1 month away), which I can appreciate, but he said he'll show us the place anyway. He took my details, name, telephone, budget,etc. The alarm bells went, when on the day of the viewing, we didn't hear anything from the agency. I had to make another phone call and didn't get through to the branch, but a receptionist. They at least gave me the full post code of the property and ensured me that someone will get back to me. Well no one did! We arrived at the location, and through process of elimination found the correct door number. I'd like to add that we studied all the pictures closely and looks like some of them were of different flats from the same street. ( The giveaway was a window view and parked car in one of the photos.) We called again... No answer, so we were transferred to the receptionist. Again... We explained our situation and they suggested the same solution- we will get the agent to call you. But why would they if they haven't done that for the past hour? After waiting another 30 minutes, we just drove off. No one EVER called back to apologize, rectify situation, nothing! Let the other reviews be a warning too.
1/5
TrustpilotApologies to Worsop Franchise. I am an absent landlord and rely on…
My sincere apologies to Worksop Franchise in Nottingham. This was not a reflection in any way of your franchise. It was for the PLYMOUTH franchise and I attached it to the incorrect franchise. I am an absent landlord and rely on this company in Plymouth. On 31st March 2018 it was noted in a report from them that a curtain rail was not working and another blind needed replacing. Immediately I asked that these be fixed. Regardless of emails and telephone calls, nothing has yet been done. Today I telephoned again and received yet another pathetic response as to why the work had not been carried out.. My tenant has been living with this since March. Unacceptable on every possible level. If they cannot manage this small problem, I question their expertise.
1/5
TrustpilotMartin & Co
AVOID AT ALL COSTS!I signed up specifically to leave this review as I have never before encountered service as appalling as the service received from Martin & Co. If it were possible to leave 0 stars, I would. Martin & Co manage several properties for us, and we actually work with several different offices, including both the Preston and the Blackpool office. Whilst I wouldn't recommend either of them, the Preston office is at least, marginally less useless. Given that we pay Martin & Co for their services, I expect them to do the job they are being paid for, which, in my opinion, they have not been doing.It came to my attention that there was a lot of inconsistencies in the rent Martin & Co were charging on two of our properties, and so I requested all of the relevant information from them so that I could investigate and check that there was no money outstanding. It took OVER TWO MONTHS of my constant prompting, before they finally sent the information I was requesting (very basic paperwork, nothing complicated. I still cannot comprehend how it took them so long to complete such a basic task). Upon receipt of this information, it transpires they have been under-charging our tenants for several years and subsequently owe us several thousand in unpaid rent. I have sent several further emails and lodged a complaint regarding this and am now being ignored completely.Their complaints policy is as follows:"The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days." I sent my complaint two weeks ago to Martin & Co, and have been repeatedly chasing them over the past two weeks, requesting acknowledgement of my complaint. Not a single one of my emails has been properly acknowledged, never mind investigated - most of them go completely ignored. I do not have much faith that a full report will be forthcoming, given that they can't even manage to acknowledge my complaint. Unfortunately this will leave me with only one course of action - to take it to the ombudsman.A complete disgrace and utterly incompetent.
1/5
TrustpilotWouldn't trust that Dan with a barge…
Wouldn't trust that Dan with a barge pole!! My mother in law was selling her house with them and the indoor cctv picked up him going through her personal belongings. Safe to say we soon switched to gibbons Richard's, much better service and so much more trustworthy!!
1/5
TrustpilotStill the rogues they were 3 years ago
Just seeing if this agency had upped their game but No, still as bad as they were 3 years ago. I will never forget the dreadful experience I had with them. An email they sent me today just reminded me of that and I thought that I would see if they had got any better. They are still the rogues I remember and I have unsubscribed from their emails now. Do beware this company
5/5
Trustpiloti just got the keys yesterday am so…
i just got the keys yesterday am so happy for nadeem. who helped me sale of this.house very kind and. humble person. am so sad he lift martin co state agents. we need people like nedeem. moor in offices. will be missed.
5/5
TrustpilotAlison at Martin and co Sunderland has…
Alison at Martin and co Sunderland has been great sorting out all of the repairs and keeping us informed about the dates and times would highly recomend them
5/5
GoogleI have to say David and Elliot are always helpful and kind and if there’s an issue they are always straight onto it and get back very quickly every time. They are very helpful when you need them and don’t hassle you or make you feel uncomfortable like some other agencies I’ve dealt with have. Laid back and friendly great team!
1/5
TrustpilotNightmare Agency in The Midlands
DO NOT RENT OR BUY THROUGH THEM ! I have moved into a flat in Leicester in July 2020 and in many occasions, the agency proved to be unprofessional, unhelpful and totally care-less. ZERO COMMUNICATION as they're supposedly always busy, even at 9am on a Monday !! I cannot write explicitly what I think of them, but I hope you get the point!! Also good reviews are probably paid or fake !!!!
5/5
TrustpilotLettings feedback
We were very happy with the response and understanding of the property lettings manager Brittany. She was extremely helpful, friendly and knowledgeable and very professional. Very impressed with our end of tenancy checking out and her communication skills are exceptional.
5/5
TrustpilotExcellent service from Martin&Co Wokingham
Martin&Co Wokingham have been excellent! Rosemary has been so helpful in all aspects and I couldn't recommend her highly enough! Fantastic service! :-)
1/5
TrustpilotWhat an Attitude
Phone this agent for a viewing the attitude the agent had really disapointed me.YOU DONT TALK TO YOUR CUSTOMERS LIKE THAT.THis dude needs training on how to speak with people
Hello Amjad, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co. office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleI was looking for somewhere on behalf of a business. Nelli found us the ideal flat and location for what we needed. Quick process and made easy by all staff.
5/5
GoogleI have purchased a one bed flat through Tom at Martin and Co. He could not have been more helpful throughout the entire process. I had some issues selling my previous property (which was nothing to do with martin and Co) and he went out of his way to help me resolve them, had he not done so my sale easily could have fallen through. He thoroughly explained processes which helped me make informed decisions and understand rather than just being told that was how it was. He replied to all of my emails within the hour even if he did not have an answer just to let me know he was looking into it for me. I recommend, Tom, and Martin and Co very highly and would certainly use them in the future. Although I ran into difficulties selling and buying as usually occurs, I received an honest opinion and was supported throughout the whole process.
5/5
GoogleWe have just recently sold our house with Martin and Co and received excellent service from them. From the minute we contacted their office they had a potential buyer lined up and our house was pretty much sold before they had even posted the advert! Throughout the whole experience which was made quite complicated by other members of the chain, they were always willing to help and act as go betweens to speed the process on. Lu kept us informed every step of the way and often did the job of other estate agents to make sure everybody in the chain knew where they stood. On the one occasion we had any concerns, David the manager was extremely approachable and supportive and immediately set out to resolve the problem to a very satisfactory conclusion. We would strongly recommend using Martin and Co for a personal, understanding approach to what could otherwise be a very stressful time.
1/5
TrustpilotI don't usually give just 1 Star
I don't usually give just 1 Star. But one particular branch in Cornwall has proved to be quite unprofessional. I would like to tell them that one size does not fit all. We all have our own story especially more so during this Pandemic. This company needs to adapt to the changes regarding people's changed lives during this time, and become much more emphatic and sensitive in their dealings with individuals.
1/5
Trustpilotirresponsible, frustrating
we have called them tomake an offer so many times then we have been told to wait for an email when we called back we have been told that there were too many offers so we cant make one, it was soo frustrating to hear that as we could of made an offer but due to their irresponsible behaviour I will never try to do anything with this company
5/5
TrustpilotI’ve been using this company for years
I’ve been using this company for years. They have always been professional and done their best for me. I don’t understand why there are so many 1 star reviews and suspect that are from a competitor. I also have noticed the complete lack of 2 and 3 star reviews which is strange.
1/5
TrustpilotAvoid at all costs also from a Landlord…
Avoid at all costs also from a Landlord perspective. Property not managed, promises of return calls which do not happen, when you ring them you find that the person who was supposed to return call is either on holiday or has left the company ......
Hi Francois, Apologies that you have had issues with a Martin & Co office. Can you let us know which office you have used so that we can direct your complaint to the relevant person?
5/5
TrustpilotJanice at Martin and Co Liverpool South…
Janice at Martin and Co Liverpool South has been fantastic for the last year during a challenging property sale. Very supportive and pro-active. Can't recommend this team enough.
1/5
TrustpilotBad experience
Bad experience! When it was time to received the deposit they did a report (check in and check out of the flat). The problem is that we never did it at the beginning and only them did it so they said the flat was perfect without any type of damage. We waited 3 weeks for our deposit because what they said in the report of check out was totally wrong. Never again with them!
5/5
GoogleGrace is great and been lovely sorting out my new flat
1/5
TrustpilotYou cannot choose a worse agent
They seem very helpful until you pay those ridiculous fees and then all of a sudden they become horribly unprofessional. You have to remind them of your requests several times and even then they don't act. They ignore your emails or, in the lucky case, answer them in one sentence. At the end they try to rip you off your deposit a claim even more for non-existing 'damage' of the property. Run away from them!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Banbury.
