Finders Keepers Banbury reviews

★★★★★ 5/5

Google

Lucie Stanley picked up my viewing request, out of all the estate agents in Banbury, Finders Keepers superstar Lucie, contacted me the next day to arrange a viewing, met at the property on time, very polite and listened to what my requirements were and showed me around what is now my new house. Lucie made the whole thing happen in less than a week from viewing to signing documents. As I was moving due to separation, I needed a quick solution and Lucie nailed it. From furniture placement ideas to answering email after email, she did not falter and got the job done. Fully deserves a 5 star rating.

Phil · 26 November 2025

★★★★★ 4/5

Google

I had such a positive experience with Lucie and the entire team at Finders Keepers. From the very beginning of my application, Lucie was attentive, professional, and incredibly approachable. She always took the time to explain each step clearly and responded to my queries quickly, which made the whole process feel smooth and stress-free. What really stood out to me was how thoughtful and supportive she was throughout, moving and relocating can be overwhelming, but her guidance and reassurance made it so much easier. The rest of the team were also wonderful, ensuring everything from paperwork to key collection was handled efficiently and with great communication. Thanks to Lucie and the Finders Keepers team, securing my new home was not just straightforward but also a genuinely pleasant experience. I truly appreciate their dedication and would highly recommend them to anyone looking for reliable, friendly, and professional letting agents.

Aditi · 26 August 2025

★★★★★ 1/5

Trustpilot

Health and Safety concerns.

16:47 Mon Health and safety. Light fitting from porch fell, causing severe cut to hand. No apology, 12 months to repair. This was despite paying the gardener £20 to chop the vine down which used to be carried out annually. No apology despite me needing several stitches. Informed F K. And estate, no apology given. Sash windows failed. One was only opening window from guest bedroom, response was "get some bricks to prop it open", from Gareth, Office Manager F K. Smoke detector not tested for 18 months past due date on leaving. Despite fire insurance inspection. General repairs. Guttering not repaired despite several attempts by landlord to rectify, causing a deluge and spoiling plants. Kitchen cupboards delaminating, not replaced after 3 years despite being mentioned on annual inspections. Carpet not replaced after 14 years. Other flats had moth/fly infestation and carpets have had to be replaced in three other properties, on leaving they are now in this flat. Light fittings, shower rack and shaver sockets replaced at own cost. Bathroom and kitchen sealant replaced at own cost. Plants from garden trough taken without my consent, only to be told after 14 years, they were never intended to have plants /flowers from residents. No apology or recompense offered. We had a glib apology from FK with very little concern from the estate. Dishwasherrepaired. No decoration in 14 years, apart from when a leak from above flat caused water damage. Oven hob repaired once. Concerns over water bill paid via FK to landlord, when questioned over a 30% increase in cubic meter and 50% in standing charge, and possibly a breach of the ofwat regulations that state a landlord cannot profiteer from reselling water. When this was queried the £ cm3 dropped to what Anglian water was charging a regular customer. What a coincidence! Wont discuss further as is now with my solicitor. Who will be asking for refund for overcharging for 14 years at B.O.England base rate + 2.5% as per Ofwat legislation. Noted that new tenancies now include water and sewage included in monthly rent…What a coincidence! After complaining, we were the served 3 Months notice, after 14 years tenancy!!! The reason being the Family wanted it back and it wouldn’t be back on the market to rent….Suprise, it’s back on FK website, with a £200 increase on monthly rent and Water bills now inclusive…. Noise from sons of estate, welding, axle grinding vintage cars. Petrol smells, inconvenience to other residents to open garage doors. Including Sundays. Mould on sitting room and guest bathroom never rectified, very unsightly. Despite numerous complaints to FK and estate management. Bin store has access to all electrical meters, for anyone, this resulted in our electric supply being turned off (accidentally!) not great when we were away for 6 weeks. Estate said they were looking for a resolution, guess what, there wasn't an apology or rectification. Bin store used by Landlords, which is fine but didn’t break down their boxes, just left on top of bins for someone else to do. Hence, we bought knives to enable all residents to break down boxes so that the bins could be taken. Not just left for a few others to do. No BBQs or fire pits allowed, no change of contract to reflect this. Selection of clientele has varied, hence high turnover of residents, music blaring out until 3a.m. Parking of commercial vehicles by residents around estate despite there being a clause not permitting this. Lack of maintenance around the estate, gravel not swept, weeds unkempt. Discussion from owner about my monthly payment with a contractor, to be told we a getting a “ very discounted rate”, because we “are the show-home of the estate”. Charges on exit:- £185 cleaning bill £72 trying to be charged for uplighter. Despite purchasing light fitting that was accidentally cracked. £5 for a light bulb. Double charged £65.00 for water, (laughable, due to our concern about the water bill). Now reimbursed! I could go on, but if this helps you reconsider your options………….. Rebecca Woods F K has been the only person to be helpful, but has lied to us about the intentions of the estate. Be warned! I hope you enjoy your tenancy. I for one am delighted to be away. Just waiting for an update from my solicitor regarding the ongoing potential water overcharging. I will of course update this matter. Update 02/09/2025 light fitting fitted for £40, so I don’t know or understand where £72 came from, who is making the profit here. No mention of the Health and Safety concerns. No mention of taking plants without consent. Just underlines the points set out above. Finders Keepers have not sent me the information requested regarding the water bills, that I requested, so it is now being handled by my solicitor. Good luck

Jeremy · 15 August 2025

★★★★★ 1/5

Trustpilot

Unprofessional and the service is suck

Unprofessional and the service is suck. I have a tenancy starts on 28th and ends on 1st. Yeah that's fine , few days to pay extra. Before 3 months to the end, they need renew or vacate notice.I signed the agreement to renew 1 month which should be ended on 1st again. They changed it to 2nd without notice me just because 1st June is a Sunday. And I have to pay 1 day(30 quid) extra which is not my problem. This agent is just so unprofessional and wouldn't give any notice. ------------------------------------------------------------- Reply to Victoria, I'm also a bit surprise that the manager said so. All you guys saying was I signed the agreement, but why don't you mention there was a 1st agreement I made myself clear that it's a 1 month renewal which you and I both signed we well. After this 1st agreement, you send this second agreement with a 1 month plus 1 day renewal without letting me know. I was too blind to believe in the 1st agreement and trusted you. Surprise~ Luchao(08/05/2025)

Luchao · 7 May 2025

★★★★★ 5/5

Trustpilot

Wonderful Estate Agent!

I rented my first property through Finders Keepers, and have used them again for my second property search. They knew exactly what I was looking for, and I am very happy in the property that they found for me. I have no reservations in recommending Finders Keepers. Thank you Holly, Heather and team!

Leanora · 7 October 2025

★★★★★ 5/5

Google

The process of starting tenancy in our flat in Banbury was so easy and straightforward! We had clear and open communication about what we needed to do and what was being done on their side. Viewing the flat really helped in us settling on it, the application was easy and was a joy to hear we had been accepted! Team at Finders Keepers were patient when we were waiting on our references to come through. Thank you to Lucie for supporting us through the process, answering any questions we had and being so communicative throughout!

Drew · 12 October 2024

★★★★★ 5/5

Google

Have had an absolutely fabulous experience of Finders Keepers in Banbury. Luke has been so helpful and proactive in helping me find a property in the area. I viewed a property in June that I liked but availability times didn't match up but Luke quickly found me a similar property - after emailing to say I didn't think it was quite right he offered ANOTHER property that he thought I would like based on what we had chatted about. It felt like he knew exactly what I was looking for as the 3rd property was perfect and I agreed straight away. The paperwork was completed quickly and everything was sorted in a matter of days. It was smooth, organised and very clear to follow what needed to be done. If I had any questions Luke answered them quickly via email and was a great contact. Would recommend Finders Keepers to anyone looking for a property by far the best agency I have worked with.

Tarsha · 13 August 2024

★★★★★ 5/5

Google

Had a slight hiccup with a viewing in the first instance however Padraig went above and beyond to ensure this was resolved even though it was through no fault of his own. Padraig has been polite, easily accessible via email when he is on the office and has been really helpful. This has been an easy experience for me as a first time renter so it is greatly appreciated.

Zoe · 3 January 2025

★★★★★ 1/5

Google

Very good service during start of tenancy. Documents issued in a timely manner. Process of securing the property very clear and unproblematic. Abbie was a pleasure to deal with. But 1 year down the line during the moving out process the experience was the exact opposite. Extra cleaning charges are deducted from our deposit without any prior knowledge or notification, no clear explanation why extra cleaning is required. During tenancy and moving in they were great but during the end of tenancy the service was appalling.

Olaf · 14 July 2024

★★★★★ 5/5

Trustpilot

Outstanding view

A truely outstanding viewing, Lucie was on time well presented and was able to confirm all the information about the property. She also gave a key information to assist us with an application. She was a breath of fresh air and gave us a confidence boost the the Banbury office cared about the potential Tennant and the amount of financial pressure place on the rental market. Finderkeepers are leading the way and Lucie adding a high level of perfessionalism lacking at other letting agencies.

Simon · 6 July 2024

★★★★★ 1/5

Trustpilot

Avoid Finders Keepers!

We were tenants continously for 8 years. Always paid rent on time, had the house professionally cleaned by FK's recommended cleaners. They are refusing to return our deposit. Trying to charge us £12 for a missing light bulb, £60 for a vacuum cleaner and a microwave left in the garage (which must belong to previous tenants). Gave them a new light bulb (costed £2) and collected the items to take to the skip. The garden was landscaped to have pebbles. Over the years the plastic sheet under the pebbles deteriorated and weed grew all over the pebbles. It became impossible to maintain the garden, which we have been saying to FK for the last few years. So last year we asked, if the landlord would arrange a new landscaping. This is not a tenant's responsibility. FK said landlord didn't want to do anything. Then I told them last year (twice via email) that we will stop maintaining the garden and would object to our deposit being held for this. FK did not comment or respond. Now they are holding our deposit. I contacted the branch manager and she says our property manager is on holiday. She will respond when she comes back! If you are a tenant avoid this agent, if you can! If you are a landlord beware, you will be charged for unnecessary visits and repairs!

HM · 15 September 2026

★★★★★ 1/5

Trustpilot

Very disappointed so have to share to…

Very disappointed so have to share to ensure others don't make the same mistake of choosing FK to support accommodation needs. Currently in a discussion about termination of tenancy. My son spoke to the Team in person, was advised to put termination in writing which he did. He asked for confirmation of his understanding of requirements, payments and the potential of filling his place in the agreement. Received no answer. He then phoned 3 times in the days after, no call answered and no calls returned. 2 months later, we received a message stating the termination correspondence was not good enough and that the termination would only start from the day of their response.. WRONG ANSWER. Notice to terminate need not be acknowledged by the Landlord or in this case FK. If they were unclear, they had plenty of opportunity to respond to the correspondence and/or to return calls. I'm now seeking legal advice, which is a shame given we honoured 2 month's notice and rental payments. All this even though my son never actually moved in. I would warn against others using their service, not recommended. Trying to pull a fast one at the risk of bad review and legal action.

Elliot · 9 September 2026

★★★★★ 2/5

Trustpilot

I would be very cautious and on the…

I would be very cautious and on the ball when you get your tenancy with FK. I really feel disappointed and they tried to pull a fast one with cleaning. So my advice is: Check your inventory inperson and raise anything even the most minor things, or as soon as you become aware, don’t feel you’re being too picky!. Check there is a professional clean invoice prior to your tenancy, check what you see substantiates a professional clean and check the receipt for cost. When it comes to checkout, do this in person and make sure they are not trying to claim higher expectations than what you experienced moving in. Recheck your inventory and evidence you have, make sure all images are time stamped and show like for like or differences. From experience they will try and pick on the most petty things, things that were in the same condition on moving in or in places you wouldn’t expect and trivial. Ask them at least a week or two before checking out for a checklist of what they go through with transparent criteria. Be aware of your rights and what constitutes claims that are disproportionate and extortionate cleaning prices Be aware of what would count as going beyond apportionment and into betterment and make sure they share professional cleaning invoices. Very disappointing end of tenancy experience.

Jo · 9 September 2026

★★★★★ 5/5

Google

I have been searching for a home for months, thanks to Lucie and Luke at Finders Keepers (Banbury) who have been amazing and have listened to my needs and found me the perfect place and I am so happy with there service and work ethic and now I have a home for my family.

Marcus · 23 May 2025

★★★★★ 5/5

Google

Finders Keepers made the whole process of moving house incredibly easy for me. Luke and Lucie were continuously on-hand to answer all of my questions, and support me throughout. From the initial enquiry through to moving day, the team were brilliant at communicating with me and I'm super grateful for all of their help!

Lauren · 10 April 2025

★★★★★ 1/5

Trustpilot

FK Witney needs better staff

The first time I was with FK Witney five years ago it was fine. Communication was great, I had no issues. This time its been a nightmare, avoid renting with them if you can. I received emails that accused me of behaviour I was not doing, and was told that this was the general email that was sent out in that situation. Receiving these emails confused and worried me, leading to a severe increase in my anxiety and depression. What should have been done, was that the agent should have spoken to me over the phone to discuss the matter. Instead they exacerbated the situation. But to be honest, I'm not surprised at the actions taken by my property manager Jazmine (good luck if you get her!) as she is clearly inept at the job. She consistently missed appointments without informing me that she was unable to make it. The lack of communication from her and the office in general was appalling, she was often off sick and when she was, it was obvious there was no system of delegation in the office, as no one knew when I called what work she was supposed to have been doing, what appointments she was supposed to have, or had her emails redirected in case of urgency. I ended up cc-ing in any other email address from the agency I knew whenever I sent her an email, because it took her forever to respond and in some cases, she never did. Her ineptitude at the role of property manager has exacerbated problems which didn't need to be that big, dealing her with her is like pulling teeth, she should absolutely not be in that role as she is incapable. I asked her twice for the preferred end of tenancy cleaners and she refused to respond. I was also sent an email telling me that the landlord wanted to reclaim the flat, only to find it listed on the website for rent one month before the end of my tenancy. I have discovered from reading reviews that someone else has also experienced this deceit from this company. the stress of having to deal with these people and the mess they made of various communications with me (or lack thereof) has contributed to my mental health issues. About three months from the end of my tenancy the boiler started to make concerning clicking noises which I reported to the agency. About six months into my tenancy I reported that the vinyl in the kitchen had come unstuck. On one occasion when I had reported this, two months from the end of my tenancy, the agent had the audacity to tell me to log it through the portal, which I did not have access to throughout my tenancy until that point two months from the end. It took them until three weeks before the end of my tenancy to fix this, and even then the boiler man did not fix the boiler. He told me the clicking was from the radiator, even though i had sent a video of the noises coming from the boiler, and I had told him the dial was not working properly, he did absolutely nothing.

Nell · 24 November 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a great experience renting through Finders Keepers. My tenancy application was handled by Lucie Stanley, who did an excellent job throughout the process. Her communication was clear and timely, and she made sure all expectations were set correctly from the start. It really made the whole experience smooth and stress-free. I appreciate the professionalism and support from Lucie and the Finders Keepers team, would happily recommend them to anyone looking to rent in the area.

Santosh · 26 November 2025

★★★★★ 1/5

Trustpilot

Unsympathetic, unfair, the worst agency…

It’s been three years since I rented with Finders keepers and it has taken that long to recover from my experience of renting with them. My husband had died of cancer and neighbours moved in next door, who were house flippers. For the year that the neighbours owned the property next door it was non-stop banging and drilling and noise. Finders keepers were incredibly unsympathetic and clearly didn’t care. They made it clear that it was nothing to do with them. Although legally this is the case it was shocking how uncaring they were, especially in lieu of the fact that my husband had died. We ended up leaving the property and Finders keepers, despite the fact that I spent a lot of money getting a cleaning firm in, wanted to not only take my deposit of about a grand and a half but also additional money on top. I had to get an on money involved who ended up ruling in my favour, so that I didn’t end up losing all the money they wanted to take from me. I have rented over for many decades with many agencies and always had a positive experience until this agency, who are the worst agency I have ever rented with. I should have known, because when I walked into the office for the very first time, somebody was there with a complaint and they were dealing with it very poorly. My name is indeed an alias, in response to your reply, as most people nowadays do not leave their real name online. I did everything I could at the time to reach out to finders keepers. But staff remained uncaring and unsympathetic.. I would advise anybody vacating a property with your agency to use the Tenancy Deposit Scheme, to ensure they get their deposit back, as many people who have rented with you have had their deposit kept without good reason.

Jayne · 15 November 2025

★★★★★ 1/5

Trustpilot

Return of deposit/checkout nightmare

This review is based on the return of the deposit/end of tenancy situation at the Banbury Road/Summertown office which is of critical importance for all prospective tenants to read. The agent Ella at this office had to be chased constantly to complete a checkout of the property we rented, we were charged an incorrect and vastly inflated price for a house cleaning mainly due to her ineptitude at not being able to secure a cleaner who would do the job at an appropriate time. (we were told we could not do the cleaning ourselves and were advised we had to use one of their cleaning companies which charge well above the market rate, the cleaner then refused to clean the property ) She then tried to add an additional, exorbitant cost for landscaping a garden that was in fine condition, the owners saw sense and did not agree with Finders Keeper's assessment. We finally got our deposit back but when I tried to speak to a manager at the branch, I was met with obfuscation and excuses. I had to threaten to lodge a complaint with the property ombudsman for a manager to speak with me and when I did speak to the branch manager Alec, he made empty promises about looking into this and showed complete indifference to every valid point made and the stress that we were put though in this whole process.

P · 14 November 2025

★★★★★ 5/5

Google

I am glad to say that my Lettings Specialists made it easy for me to go through the whole process of getting a house. They were friendly, willing to help, approachable. Being my first to go through this process I was a bit nervous,anxious …

Rehemah · 16 June 2025

★★★★★ 1/5

Trustpilot

Extremely rude and unprofessional…

Extremely rude and unprofessional service from Denise at this letting agency’s Abingdon office. Her attitude was condescending and completely unacceptable. I really regret not reading the reviews about this agency before using their services. I enquired about a rental property, completed all the required paperwork, and paid a holding fee of £380.77. A few days later , my circumstances changed unexpectedly, so I contacted Denise to cancel my application. Instead of handling the situation professionally, she was dismissive, rude, and made irrelevant, inappropriate comments such as, “you are of good English speaking.” No processing work had begun on my application, as she advised their system was down etc yet I was met with hostility when I simply asked whether my payment could be refunded or moved to a different property as I tried to raise the full deposit amount . The entire interaction was disrespectful and showed a complete lack of basic customer service. The experience was disrespectful, unhelpful, and left me with zero confidence in this agency. Avoid.

Cynthia · 23 October 2025

★★★★★ 1/5

Trustpilot

Well I have scored 1 star

Well I have scored 1 star, but in reality I would score no stars. They make promises which they fail to keep. They try to deflect questions, and fail to respond to queries. As a landlord will never use them again.

Jo · 24 August 2026

★★★★★ 5/5

Google

Couldn't have made the renting process any easier. Quick to respond to any queries and always happy to go that extra mile! We were running late due to local traffic for a viewing and the lady managed to move some things about to enable us to still get in to view it when we arrived and the office staff helped us every step of the way through the processes. Just to add we have now begun moving in! And the staff cannot be more helpful, big thanks to Abbie Young for the support through the whole process!

Andrew · 12 November 2023

★★★★★ 5/5

Trustpilot

Great property management for the house we rented as student tenants

Finders Keepers managed our student tenancy on behalf of our landlord, and were super throughout. Callum took over as our property manager part way through our tenancy, and showed huge attention to detail, especially during our check-out. Callum was really communicative both over the phone and on email, and really worked with us to make sure we were heard as tenants. We felt really safe and assured renting as students with FK (not always a given as we've since learnt from other estate agents!), and we felt FK held our best interests throughout. We were very lucky to also have an exceptional landlord, who it was clear FK kept a good working rapport with; minor maintenance issues that we reported were dealt with quickly and professionally. Thank you for a really positive rental experience!

Beth · 16 September 2023