Bairstow Eves Banbury reviews

★★★★★ 5/5

Google

Quentin Lee was the person I was taking to he was very helpful made it very easy

Jake · 26 March 2026

★★★★★ 1/5

Trustpilot

Very unprofessional rental agent

Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.

Olumide · 23 May 2025

★★★★★ 5/5

Google

We had a fantastic experience. Quentin made the process as easy as possible. Great communication and professionalism.

Ayesha · 16 March 2026

★★★★★ 5/5

Google

Quentein is a thorough professional. He worked very hard to assist me.

Hina · 12 April 2026

★★★★★ 5/5

Google

As first time buyers, we were extremely unsure and intimated of the process of buying our first house but when inquiring about a viewing we were offered a free meeting with a mortgage advisor to help talk us through it all. Curtis was invaluable to us from the very beginning. He explained everything so clearly and no question was silly to him. Our purchase had some complications which we wouldn’t have been able to overcome if it weren’t for Curtis. He went above and beyond and I truly don’t think we could have completed the process if we hadn’t had his help. We would recommend Curtis to anyone - first time buyers or not - as he made the stressful process so much easier and was incredibly friendly also. The rest of the staff are also amazing and helpful - Tony took time to talk us through our survey when we had concerns which really made us feel at ease and understand everything better. We just got the keys and are so great full for everything he’s done :)

Dreya · 29 October 2023

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026

★★★★★ 5/5

Google

Quentin was incredibly proactive and helpful in arranging repairs and finding a new tenant for my property. He kept me regularly updated and got things done very quickly.

Maria · 16 November 2025

★★★★★ 5/5

Google

Nelli Kovacs is truly exceptional. I am delighted with Nelli’s work and outcome. I were looking to rent a property in Banbury, and she found me just what I was looking for. I am extremely happy with the service and the good communication skill that Nelli and her team have. I was presented with an extensive portfolio of beautiful properties to go for, her knowledge of the area and speed process is remarkably high. Thank you very much for your patience and for allowed me to be in the house that tick all the boxes, I am really looking forward to moving inn soon. I highly recommend Bairstow Eves Sales and Letting Agents Banbury, so if you are looking to rent a property, they are simply the best in the area. well done to Nelli and her Team.

Juan · 25 August 2023

★★★★★ 5/5

Google

Dylan was brilliant from the start of the mortgage process to the end, patiently answering my numerous questions and consistently responding to emails. As a first time buyer, I was very fortunate to find Dylan and Country Wide Mortages at Bairstow Eves. Very professional - thank you.

Lizzie · 17 March 2025

★★★★★ 5/5

Google

Harry Richards is an absolute pleasure to have as a property manager. He is so responsive to any issues relating to my property, supportive and incredibly friendly. He will always go above and beyond to help me out! I would be lost without him!

Hannah · 16 April 2025

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

Dylan Beaman was very helpful and knowledgable. He fully supported me in the process of mortgage application from start to the end.

M · 27 November 2025

★★★★★ 5/5

Google

Quentin was amazing when came round, respectful great greeting and did he's job efficiently and was lovely to talk to aswell.

Richard · 6 December 2025

★★★★★ 5/5

Google

Under difficult and sometimes extremely difficult circumstances I would like to thank Rebecca Kay and Harry Richards who gave sage and timely advise, remained utterly professional and showed bucket loads of empathy. Can I gush enough.. I don’t think so. Thank you Both!

Richard · 16 April 2025

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

We must congratulate Josh and Diana on their excellent treatment and the resulting sale of our property. This was achieved quicker than expected, with an acceptable price achieved. The whole process was speedy, professional, and with a positive attitude. Well done to them and the team. Highly recommended, with no complaints at all. With best wishes from Steve & Denise Chandler. Now all WE have to do is find somewhere to live!

Steven · 16 October 2025

★★★★★ 5/5

Google

Quentin was a great help and the process was simple

AZUMONYE · 16 February 2026

★★★★★ 1/5

Google

Worst Experience Ever, Unfair, Unsafe, and Emotionally Draining I moved into 28 Ashby Court, Newland Road, Banbury OX16 5XT in May 2023 while I was 9 months pregnant. It was a cryptic pregnancy, and I had to find a home urgently. Trusting Baristow Eves, I signed the tenancy without viewing the property. I paid £865 as advance deposit and £750 as rent upfront. Just five days after moving in, I gave birth, and was shocked to find the home in a terrible, unsafe condition: • Mould all over the property • Filthy, stained carpet • Broken toilet seat • Faulty gas stove • Fridge barely working • No inventory report was ever provided We raised all these issues immediately. The agency sent contractors, but everything took a long time and many problems were never fixed. A few months later, our kitchen sink got clogged. The agency told us to pay £400 for the repair. I got it done privately for £120, and the plumber confirmed it was due to long-term buildup, not our fault. Last winter, the kitchen window wouldn’t shut properly. I reported it, and it still hasn’t been fixed to this day. Now, I have given birth to my second baby, and we decided to move out because our family has grown. On top of that, my 2-year-7-month-old child now has a heart condition, which doctors believe could have been made worse by the toxic living environment. We had no choice but to leave for the health and safety of our children. Now the landlord is refusing to return our £865 deposit, blaming us for damage that existed before we even moved in. And Baristow Eves is doing nothing to support us, even though they have full records of our complaints and never gave us an inventory report. I was shocked to later see that Ms. Nelli Kovacs, who was involved in handling my tenancy, had also received negative reviews. I now completely understand why, my experience has been a nightmare from beginning to end. We have evidence of everything: photos, videos, plumber’s statement, complaint history, and medical concerns. We are a young family simply asking for what is rightfully ours. We urgently need this money back to take care of our children, especially with our eldest now needing medical support. Please, help us. Avoid renting this property and be very cautious dealing with Baristow Eves.

Geetha · 16 July 2025

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Google

I recently bought an investment property through Barristoeves the whole experience was fantastic from start to finish. The team (Diana and Josh) were professional, approachable, and knew the local market inside out. They made the entire process feel smooth and stress-free, keeping me informed at every step and always being quick to respond to any questions. It was a real pleasure working with them, and wouldn’t hesitate to use them again in the future. Highly recommend!

Samuel · 15 July 2025

★★★★★ 5/5

Google

Bairstow Eves Banbury have just sold my Dad's house in Banbury. We found them very helpful and professional in all that they do. Amber and Shay were outstanding with the way they kept us up to date with progress. They were both great to deal with and gave me the confidence that they were doing their very best on our behalf throughout the process. I would recommend them to anyone who is looking an Estate Agent that makes selling a house as stress free as possible, and who genuinely care about their customers. Well done Team Bairstow Eves - Banbury

Tony · 25 August 2022