Trusted Agent profile · Ballina

Sherry Fitzgerald Feeney West Ballina reviews

4.0

★★★★★ Great

205 reviews across 3 platforms

Ridgepool Road, Ballina, F26 K4H1

Sherry Fitzgerald Feeney West's office in Ballina, at Ridgepool Road, is rated 4.0 out of 5 across 205 reviews on three platforms, including 23 Google reviews rated 4.6.

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4.6 / 5

23

Reviews on Google

This office

Facebook logo

2.3 / 5

9

Reviews on Facebook

Business-wide

Trustpilot logo

173

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Ballina office, from every platform, shown as written. First names only.

1/5

Trustpilot

Deposit holders

I rented a house with my ex girlfriend, unfortunately we broke up. She contacted the real estate because I was leaving the house to include another person in the contract, they made an agreement with my ex to pay only her part because they will sell the house in 2 months. After this they decided to try to find some excuse for don't pay back complaining about the mattresses, luckily we had pictures to prove was so bad. Later on was excuses about don't have acess to his father account because he passed way. An huge company should not support this kind of things.

Juliano · 11 October 2024

Agent replied · 27 October 2024

Hi Juliano,We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap. Kind regards, Sarah

5/5

Trustpilot

Recently got a mortgage and Nora was a…

Recently got a mortgage and Nora was a great support to me. She was swift in responding to emails, text messages and phone calls whenever I contacted her with regards to the sale process. Sometimes made phone calls on my behalf to significant others or directed me on who to call in the bid expedite the process. She was so friendly and always ready to help even when she was on holidays. Will recommend Serry Fitzgerald McDermott company to anyone interested in buying their own home any day.

Shirley · 26 November 2023

5/5

Trustpilot

We dealt with Sean in the Killester…

We dealt with Sean in the Killester branch having moved from another estate agent on the Northside. He was very efficient and always contacted us straight away after every viewing. What stood out for us was how up front he was with us the whole time. He was working for us and not the intended buyers. If we were ever to sell our house we would definitely contact Sean

Valerie · 9 June 2024

4/5

Trustpilot

Just want to express how…

Just want to express how friendly,diligent,honest and professional Linda Christopher was right through the…More

Peter · 14 March 2026

4/5

Trustpilot

First time customer

I’ve used Sherry Fitzgerald Clane branch for the first time and the entire experience has been frustrating and disappointing. Updated as 90% of the issues were caused by the involved solicitors

Ron · 6 October 2026

1/5

Trustpilot

No respect, no professionalism, BIG No company!

OH, my God! they are careless and 100% unprofessional. We traveled to Ireland to see their propriety. The call center girl was dry manners like she was doing a huge favor to call you and let you visit the room. The man to show the house came late, forgot the keys, and didn't have a clue about the house. The property was dirty, smelling, and damaged. The next day when we asked questions about the house's functioning they got angry and someone informed us that the house had been rented. I wonder if there is a worse service than that. My experience was below the expectations. I hope that the Irish real state market can not be based on that, no respect to the prospect.

Rosana · 19 June 2024

Agent replied · 27 October 2024

Hi Rosana, We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap. Kind regards, Sarah

1/5

Trustpilot

Web chat gave no info just looking for as much pers information they can get out of yoy

I went on Sherry Fitzgerald website sat 15June24. I was looking at specific property and an offer to chat popped up "what do you want to know about this property" I replied is this still on the market and if so what is the current highest offer. Chat replied "great question who am I talking to" I gave my name. Then chat asked for my phone number then my email. I asked again if the property was still on the market. Chat asked me if I was also selling. I said no. Chat then told me they were at home,had no access to information and someone would contact me Monday. I was duped into giving my info under the belief that the person chatting could answer basic questions. I went on the website again and got another offer to chat. I was curious so I started to chat again. Again they asked for my name. I replied that before I gave them my personal info could they tell me some basic info. The person chatting said they could see I had been talking to a colleague. I asked what the point of all this was as they could not answer basic questions. The person chatting then wrote " I think we've lost the connection are you still there" I answered yes I'm still here. But I got a message saying connection lost. The whole thing seems like a scam to get personal info. Is this chat run by Sherry Fitzgerald and do they take responsibility for keeping it secure. All they needed to have is a recorded message that the office is closed contact them Monday.

Philomena · 15 June 2024

Agent replied · 27 October 2024

Dear Philomena, Apologies for the delay in responding to you. We appreciate you taking the time to give feedback. We are sorry that your experience with our live chat unsatisfactory. We would appreciate an opportunity to speak with you. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap. Kind regards, Sarah

1/5

Trustpilot

Never again would I deal with sherry…

Never again would I deal with sherry Fitzgerald Farrell after my experience with Justin. He was the most unprofessional person iv ever come across and shafted me over a house I was the highest bidder on for weeks. It’s so obvious he sold it to a friend or someone he knows. I’m absolutely disgusted and angry and upset at the way he’s treated us .the online bidding platform magically kicked me off the bidding and I contacted Justin to tell him and he hung up on me and wouldn’t return my calls or texts. And boom house sold to someone else in minutes after I being the highest bidder for weeks.

Suzanne · 13 June 2024

Agent replied · 27 October 2024

Dear Suzanne.Apologies for the delay in responding to you. We appreciate you taking the time to give feedback. We are sorry that your experience with our franchise member Sherry FitzGerald Farrell was unsatisfactory. We would appreciate an opportunity to speak with you. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap. Kind regards, Sarah

5/5

Trustpilot

Sherry Fitz Mortgage Advisors: The best mortgage experience via Gillian from Sherry Fitz

Extremely satisfied with the Mortgage and Life Insurance advice we received for our first home journey from Sherry FitzGerald financial services. Gillian Stewart was our financial advisor who guided us professionally in each part of the mortgage journey with a personal touch. We cannot image what we would have done without here step by step guidance and support. We consider getting Gillian Stewart as a mortgage advisor a blessing. If you are like and looking for a GREAT mortgage advisor to take you though your mortgage journey, what ever special circumstances you may be in, Gillian Stewart from Sherry Fitz will your best choice. Already a few of my friends are with Gillian and they are experience here awesomeness.

ARUN · 27 April 2023

1/5

Trustpilot

Actually non-professionals stay away

Actually non-professionals stay away. Their agent discussed my private information with a third person, this one told me all about it. When I asked for closing dates they were always elusive. I was in the lead for a house for over two weeks without anyone making further offers. When I called to find out where we were in the negotiation as soon as I got off the phone after 1 minute a new offer came in. The lack of transparency and the lack of professionalism of the agent makes me suspect that there is something dishonest going on. In the end I withdrew my offer despite being very willing. When it comes to investing my money I want answers to my questions and I want to deal with serious people not kids. Sheery f. Go hoe the fields! Dear Sarah thank you for your interest, but I honestly do not intend to waste any more time with Sherry fitzGerald. By the way, the day after I withdrew my bid and went out. Your agent sent me an e-mail trying to push the price further outside the online auction. Shameful stuff.Fortunately, there are serious agencies in Dublin that publicly announce bidding deadlines on their sites. And deadlines for house viewings. They don't play games to raise an extra EUR 2,000. When a customer has to invest over 500K in Cash. I'm just telling you that your agent lost a 570k cash sale, to try to pull in an extra 2000k. The house is still for sale today.

Claudiano · 1 April 2024

Agent replied · 16 June 2024

Response on 2nd April: Dear Claudiano Rosati Stampa, I note that you do not wish to pursue this matter further. However, we are keen to fully investigate the situation you describe. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,SarahResponse on 25th March: Dear Claudiano Rosati Stampa,We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,Sarah

5/5

Trustpilot

Pippy Proger - Excellent service from 1st viewing to getting the keys!

We recently purchased our new home through the Sherry Fitzgerald Dun Laoighre office and I have to say we were both very happy with the overall process and we were especially happy the Sherry negotiator, Pippy Proger. Even after going sale agreed Pippy was always available to us and worked tirelessly to ensure a smooth and on time closing.

Damien · 18 May 2024

5/5

Trustpilot

5 stars for Tallaght office

Ronan and Sean in the Tallaght office office helped us with the sale of our dad's house after he died. The virtual staging helped to show the house in a more contemporary way. And queries we had, were promptly handled. Professional service overall. Robert

Robert · 8 May 2026

5/5

Trustpilot

House Sale

Ed Reilly, Sherry Fitzgerald has just completed the sale of our home. I found Ed and his office staff very professional right through the process. I chose Sherry Fitzgerald because they had a very good knowledge of properties in the area. It was a pleasure to deal with Ed and his team. The house photography was excellent and the sale was handled professionally. I would have no hesitation in appointing Ed and his team to sell a property for me in the future.

MlByrne · 9 April 2025

1/5

Trustpilot

We as a customer we have right to know…

We as a customer we have right to know what is the reason for unsuccessful. I have applied for more than 10 houses not even one I got a viewing. I understand there is a huge demand and applications. But I have applied at the very first moment it is posted. We are a full time working with clean record and I have mentioned it to them in my intro. I really don't understand how transparent they're in this process. It leads to doubts of internal dealings and unfair procedure. I appreciate you technology of automated process but when customers are spending time to fill in details and showing serious interest. Isn't your options to take your time in reviewing the application fairly to give an opportunity for the serious applicants.

Hemanth · 8 September 2023

Agent replied · 16 June 2024

Dear Hemanth Kumar Narayanswamy, We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you to confirm which office your were dealing with.Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,Sarah

5/5

Trustpilot

Sherry Fitzgerald's communication with…

Sherry Fitzgerald's communication with us throughout the sale process was impeccable. The sale's agent Ronan Healy was so professional and friendly it was like talking to a friend everytime we discussed the process. He made everything so easy for us.

Helen · 6 January 2023

Agent replied · 16 June 2024

Thanks for taking the time to leave a review Helen, we wish you all the best for the future.All the team at Sherry FitzGerald

5/5

Trustpilot

Ruth Willoughby Enniscorthy

We worked with Ruth Willoughby from the Enniscorthy branch in selling our property. She was very professional throughout. She was also willing to go above and beyond and hosted an open house on a Saturday. Her communication skills were excellent, always prompt to reply/ return calls. Thanks Ruth.

Suzanne · 26 July 2024

1/5

Trustpilot

Unprofessional and very disappointing

My property was a new townhouse in a very sought after attractive area. When I enlisted my property with SF they promised they had a database of interested customers and my house will sell quickly. I was under the impression that the size of SF would work for my benefit but I turned out to be wrong. I was "just another customer". There was no personal touch or effort put into selling my house. In fact they brought the digital team to do the marketing piece a day AFTER I moved out, when the house was a total mess and without staging anything - showing the house "as is" (and actually worse). At one point the agent advised me to sell the house at a lower price than the one THEY recommended to list the property under. So either they overpriced the property or they didn't deliver! Either way I found their service very unprofessional and very very disappointing.

Liat · 4 January 2022

1/5

Trustpilot

Deceptive advertising and shortsighted customer care

I went into the Westport branch of the franchise to enquire about the cost of a valuation, I was told there would be no charge ( to quote their website ' Thinking of selling your property? This is a free service and there is no obligation to engage our services, so if you need a valuation for selling your property we're ready to help. ).Nobody showed up for the first appointment, I had to chase confirmation of the second subsequent to which I received an email informing me there was a charge of €200 plus vat for the valuation as I had mentioned during the viewing I was considered marketing the property myself.

Noel · 4 August 2023

Agent replied · 16 June 2024

Dear Noel, Thank you for taking the time to leave feedback. We are sorry that your experience with our franchise office in Westport was unsatisfactory.We would really appreciate an opportunity to speak with you. If you could email your contact details to customercare@sherryfitz.ie we will be in touch asap.Regards,Sarah

5/5

Trustpilot

Instructed Sherry Fitz to sell my home…

Instructed Sherry Fitz to sell my home this year - just after the post-Christmas lock-down.The environment was uncertain and stressful. Their quiet competence and confidence was just great. We worked out the pre-sale spending budget, and they were active with meeting my requirements. The standout for me was when there was a bump in the sale path, they were proactive and honest. They also behaved very ethically when dealing with the bidders which I found comforting. Overall, I can't imagine talking to a different agent when selling again. I dealt with Barry Ensor and Andrea Whelan in Rathmines office.

Ger · 21 October 2021

5/5

Trustpilot

I have just bought my very own and…

I have just bought my very own and first home through them guys. Brilliant experience. Highly recommended. Amy was excellent. She was knowledgeable, helpful and made the whole process incredibly easy. On completion day I have received a little lovely present and a card 😊 thank you for all your help and great support!!! Simply the Best!!!

Kristina · 16 December 2023

1/5

Trustpilot

Really hate using Sherry Fitzgerald,

Really hate using Sherry Fitzgerald,In the process of buying property. I was interested in a property in Maynooth. I was obliged to register with their on line bidding system so as to give my offer. I was immediately out bid by 1st time buyer who would never get loan approval on this property as there were substantial alterations needed. If you want an auction try bidx at least you know everyone is playing the same game. So, if your selling with Sherry Fitz I wont be bidding unless its an absolute bargain pitched way below market value.

Olive · 26 May 2023

Agent replied · 16 June 2024

Dear Olive, We appreciate you taking the time to give feedback on MySherryfitz. We established MySherryfitz to build trust and transparency into the buying process. We hope you will be reassured by the fact that the system operates as a hybrid system - the agent is involved every step of the way. As such, all bidders on MySherryFitz are pre-qualified to ensure they are in a position to buy. In this case, the property generated lots of interest. While this sale has completed with another purchaser, we would be more than happy to help you secure another property. If you would like to speak to us further on this, please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards, Sarah

1/5

Trustpilot

Totally Disgraceful

Totally Disgraceful. We heard that Sherry FitzGerald was a professional company, but how far from the truth was this. We sold our residential property with them. They found a buyer, but at this point everything went so wrong. A member of staff gave the potential buyer the key and let them enter the property unsupervised. We were unaware of this until we got a call from a neighbour stating the potential buyer had moved a static caravan into the rear garden by craning it over the roof. At this point the potential buyer had no insurance in place, they damaged the interior of the house and they were planning on living in the static caravan rent free before the contract was exchanged. The staff at Sherry FitzGerald did nit check the property to ensure this did not happen. You can imagine the extra stress this put on the seller as the interior of the property had been destroyed and there was a static caravan in the rear garden. If the sale had fallen through, I would have been in a world of pain as it would be up to me to put the house back to being sellable again. The directors of Sherry FitzGerald were concerned, not for the customer, but their business. We had nearly two weeks of stress and getting extra engineer reports completed. I would not recommend their services.

Paul · 7 May 2023

Agent replied · 16 June 2024

Dear Paul, We understand how upsetting this situation has been for you and your family. The actions taken by the third party were unprecedented, and in our 40 years of business we have never encountered such a situation before. As we previously communicated with you, once we were made aware of this incident our team proactively brought the matter to a close. We have investigated the matter in full and despite it being highly unlikely such an incident will ever re-occur, we have put extra precautions in place to protect our clients. The unauthorised actions taken by the third party were inexcusable and beyond our control. We hope that now your sale has closed you can put this distressing incident behind you. Kind regards, Ann O’Mahony

5/5

Trustpilot

Megan Ford⭐️⭐️⭐️⭐️⭐️

We recently sold our house with the professional expertise of Megan Forde from Sherry Fitzgerald.Megan made the process flow so smoothly and efficiently.We were kept updated and her confidence and dedication meant we were never in doubt of a successful sale.Thank you Megan for a wonderful experience.Paul and Sandra Corcoran

Sandra · 5 March 2024

5/5

Facebook

I can't recommend sherry Fitzgerald enough!! I mainly dealt with Pauline but had John's help and advice also. They were both so lovely and helpful, whilst I was selling my property and purchasing another one. I'd also like to say that anytime I phoned their office I spoke to either Helen or Louise and they too were so pleasant and nice! Thank you guys for all your help and advice and for helping me find a lovely home. I would definitely rate you guys 10 out of 10!! 👏👍

Elizabeth · 6 November 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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