Trusted Agent profile
★★★★★
271 reviews across 3 platforms
Office 1224 Wellington Square, Ayr KA7 1EZ
Clyde Property's Ayr office at Office 1224 Wellington Square is rated 4.0 out of 5 across 271 reviews on three platforms, including 44 Google reviews rated 4.5. The 226 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Ayr office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent support team
I have been renting with Clyde Property for almost three years and have had a very positive experience. Their customer service is excellent, and they are always helpful and quick to respond whenever I need support.
5/5
TrustpilotI was always given 1st class attention
I was always given 1st class attention. I was kept informed of any developments in the sale of my mum’s property . Clyde always acted in a very professional manner. All staff are very knowledgable and make you feel at ease. The staff always had a smile on their faces when I called into the office. Clyde took charge and helped me in each step of the process of selling.
5/5
TrustpilotFantastic service - a real assist to the sector!
My experience of buying a property through the Helensburgh branch of Clyde Property within the last few months has been nothing but positive. I was always kept in the loop and trusted things were progressing as they should. The level of service provided by all of the team (particularly Alison and Sheona) was fantastic and I would definitely recommend (and use!) their services again in the future.
5/5
TrustpilotI had a fantastic experience working…
I had a fantastic experience working with Clyde Property Bearsden. They were incredibly professional, attentive, and knowledgeable throughout the entire process. I dealt with Nicola who made everything smooth and stress-free, and I felt confident in her guidance every step of the way. The communication was excellent, and she always kept me informed and updated. I would highly recommend them to anyone looking to buy or sell a property.
5/5
TrustpilotWe went with Clyde to sell our home and…
We went with Clyde to sell our home and what a great service. They done everything they said they would do and to give us easy knowing we were in good hand in selling our house. We only had two viewings and the house was sold on the second one. So thanks to the team at the Falkirk office pleasure dealing with you. Thanks again.
5/5
TrustpilotThe Clyde Property Helensburgh team…
The Clyde Property Helensburgh team were extremely helpful throughout the entire process. It was a pleasure selling my property with them, and their professionalism and support made everything straightforward and stress-free. I would happily recommend them to anyone looking to sell their home.
5/5
GoogleMy experience of dealing with Bernadette, Lorraine and Joanne was always professional , helpful and friendly. From the very first phone call to the last email they were great. I would not hesitate to recommend them and would happily use them again. Thank you ladies, Jennifer Comrie
We're happy you found our staff to be so supportive during your experience here at Clyde Property Ayr. Your wonderful feedback and rating mean a lot to us. Thanks again for the recommendation, and have an amazing day!
2/5
TrustpilotFlat Inspections or Forensic Investigation? Clyde Property Revealed
After finally breaking free from the clutches of the private letting world, it's time to spill the beans on Clyde Property. If you're weighing your options between Clyde and, well, anyone else, let me save you the trouble: consider exploring those other options. My main issue? The flat inspections, oh the wonderful flat inspections. It was like clockwork every 8 weeks, as Clyde's inspection staff would descend upon our humble abode. They probed deeper than an archaeologist on a mission to find ancient relics, inspecting everything from the inside of our oven to the space behind the radiators. They even took pictures of the seats we sat on, I'm still scratching my head over what they expected to discover there.Despite the fact Clyde properties are well maintained (I have to give them that), earning them a modest "more than one"-star rating from yours truly, the constant scrutiny turned our home into a real-life episode of 'CSI: Clyde Property'. You'd think after a decade of loyal tenancy, they'd trust us not to turn the fridge into a science experiment. Alas, no such luck.So, if you value your privacy and don't fancy living in a real-life version of 'The Truman Show', I'd steer clear of Clyde. There are definitely better letting agents out there who won't treat your sofa like a potential crime scene.
Dear Roy,Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of our mid-tenancy inspection process. As a responsible managing agent and as per our Fully Managed Service Agreement with our landlord clients, we are obligated to inspect the property every three months. We did used to inspect every two months as you mention, however after consultation we have opted to reduce this to every three months. Our inspection team go through a program of robust training and we expect that they provide a general overview of the internal condition of the property, noting any maintenance or cleanliness issues - whilst also respecting tenants privacy. I am truly sorry if you feel this was not the case throughout your tenancy. I would be keen to ascertain whether or not you notified us of your concerns, in order for us to take corrective action - mid tenancy. Tenants do have the right to request reduced inspections after an amount of time in a rental property and with the landlords permission, this tends to be implemented. We do pride ourselves on customer experience and therefore I would be keen to have a further discussion with you in relation to same - as I am unable to find a tenancy agreement in your name on our system. I am available and can be contacted anytime on 0141 576 8500 or craig.moody@clydeproperty.co.uk.Yours sincerely,Craig MoodyLetting DirectorClyde Property
5/5
GoogleMy husband and I have been very impressed with the level of service offered from the team. Most recently we've been dealing with Joanne and Bernadette during some tenant change-overs, but we've had continued support from Lorraine and her team throughout the past few years too.
What a lovely review. Everyone here in the office are delighted that you are happy with our service. It's lovely to receive such positive feedback. Thank you again for leaving us this response!
4/5
TrustpilotClyde Property - Shawlands letting team
I've dealt with the Clyde Property Shawlands branch for many years when letting my flat and have found them professional and helpful both in the ongoing management of my property and when it comes to re-letting.While other members of the team have changed over the period, Hilary has been a longstanding point of contact and is always helpful when something needs to be dealt with.
4/5
TrustpilotVery professional company
Very professional company . They have been easy to deal with and user friendly. There were a couple of issues but when we raised these with them they made sure these were sorted efficiently. Happy to recommend them .
1/5
TrustpilotHorrid Clyde property
My friend recently rented from Clyde Bearsden . The staff were horrendous , turning up for constant inspections , & on dates not agreed , lying about getting repairs done , not getting back to her constantly,& the manageress at the Bearsden office is a strone faced liar who continued to cause her distress !! I see Clyde has about 5 good reviews lately on trust pilot , maybe trust pilot should be looking into them for fake reviews ?, I don’t believe it’s just coincidence all these fake good reviews one after each other , they have got staff members toWrite good fake reviews afterall the constant bad reviews from decent people, they are a despicable company with bad people working for them . That’s how sad & dishonest a company , they’ve got staff writing good reviews rather than being decent human beings
Dear Arthur,Thank you for taking the time to review your experience with Clyde. I am sorry to read of the clear dissatisfaction highlighted within your email however I would politely ask that you refrain from personal insults towards our employees on an open and public forum. I can also assure you that Clyde Property have not requested that any of our employees review the company on any platform and I have not heard or seen any evidence of your allegation. We do pride ourselves on customer experience and strive to ensure that we operate as a responsible Letting Agency in every aspect and therefore I would be keen to have a further discussion with either your friend or directly with you in terms of the experience you mention, as I note you have not given any specifics to allow us to review internally. I am available any time and can be contacted on 0141 576 8500 or craig.moody@clydeproperty.co.uk.Yours sincerely,Craig Moody Letting DirectorClyde Property.
5/5
TrustpilotAn excellent, professional service
The sale of our Glasgow flat was smooth, without any problems. Millie coordinated everything professionally and there were no hitches. We were delighted with the service received from all staff and of course the speed of the sale itself. Excellent experience.
1/5
TrustpilotI don’t like this company
I don’t like this company. My husband and I were attempting to rent a property through them which didn’t work out. Interestingly, a lot of their properties go back on the rental markets after becoming let agreed. No matter what condition the property is in, Clyde request 2 months deposit- the maximum amount they can legally charge. This seems insane in an unfurnished older style house. But no matter what they charge the max. I would imagine so they have a bigger pot to pick out of when the tenancy is completed. I will be avoiding Clyde on my next house hunt.
Dear Christine,Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of your experience in finding a rental property. We do take a two month security deposit as standard. In circumstances whereby an applicant wishes to request this be reduced, as part of an application for tenancy - we will seek the landlords instruction in this regard. The end of tenancy process is managed by our Checkouts department who are dedicated to ensuring a fair outcome for both landlords and tenants alike. Any deposit in Scotland is must be lodged with a third party tenancy deposit scheme and as such there is a robust process for dispute and indeed independent adjudication - in circumstances where a landlord wishes to make deductions from a deposit, and a tenant feels it to be unfair and or not warranted. We do pride ourselves on customer experience and strive to ensure the tenancy application process is as simple as possible and therefore I would be keen to have a further discussion with you in terms of your experience and indeed how Clyde can help you either now or in the future. I am available and can be contacted anytime on 07860953860 or craig.moody@clydeproperty.co.ukYours sincerely,Craig Moody Letting Director
1/5
TrustpilotNo flexibility for visiting houses when you work all week.
As a buyer, I need to skip out on viewing a house at Clyde Property. They have no flexibility about timing for people who work Mon-Fri 8.30-5-30. If you don't meet their 9-5 schedule, you can't visit the houses they offer, and we both work Mon-Fri all day, as most people. This has never happened with all the other agencies. So, we can't go for any house they manage.
Thank you for taking the time to review your experience with Clyde. I am sorry to hear of your frustration regarding the viewing times we offer. All of our offices are open 7 days a week and we offer evening and weekend appointments as well as daytime availability in order to facilitate times for as many potential buyers as possible. If you would like to contact me directly at nicola.palmer@clydeproperty.co.uk with further details of your experience, then I would be happy to look in to this in more detail for you. Kind regards, Nicola Palmer
5/5
TrustpilotFlat just successfully sold with Clyde Property, West End, Glasgow.
We have just sold out flat with Clyde Property, West End, Glasgow.From the very start in choosing an estate agent Lewis stood out in his knowledge of the local market and assurance in being able to sell our property well.The team at West End were very professional and friendly.The online system made it easy to see details of viewings, those expressing particular interest and the whole sale process.Lewis was a phone call away to assist with any difficulties and was willing to go the extra mile right through to our successful sale today.We highly recommend the team at Clyde Property,West End, Glasgow.
5/5
TrustpilotGreat team & customer service
Douglas Weir & the whole team have been really supportive - I’ve been a tenant with Clyde for 3 years and the team have been great from finding my ideal flat to exit. Thanks so much
1/5
TrustpilotA disgraceful
A disgraceful , bullying company , do their upmost to hold back deposits and try and steal what they can through lies . I believe in karma , & every dog has its day , as will they . I hope the go out of business! Bearsden management are horrendous and Byres rd not much better . Constant inspections, lies about repairs etc etc God knows how they have survived as a company, I detest them
Dear Alan,Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of our deposit and inspection process. We do take a two month security deposit as standard. In circumstances whereby an applicant wishes to request this be reduced, as part of an application for tenancy - we will seek the landlords instruction in this regard. The end of tenancy process is managed by our Checkouts department who are dedicated to ensuring a fair outcome for both landlords and tenants alike. Any deposit in Scotland is must be lodged with a third party tenancy deposit scheme and as such there is a robust process for dispute and indeed independent adjudication - in circumstances where a landlord wishes to make deductions from a deposit, and a tenant feels it to be unfair and or not warranted. We do pride ourselves on customer experience and therefore I would be keen to have a further discussion with you in relation to same - as I am unable to find a tenancy agreement in your name on our system.I am available and can be contacted anytime on 0141 576 8500 or craig.moody@clydeproperty.co.uk.Yours sincerely,Craig Moody Letting DirectorClyde Property
5/5
TrustpilotEfficient and Professional
Staff all very helpful and attentive. Sorry if I’ve missed anyone but a special mention to Melissa, Ann, Aedan, Leslie Pamela and Marie.
5/5
TrustpilotUntil Next Time
Very good efficient and professional service with good communication. Second time in a year my family have appointed Clyde and would do so again hesitation. Very happy that no matter who I spoke to all the staff were up to date with progress-reassuring!
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience selling our home with Clyde Property. From start to finish, the whole process felt professional, well managed and far less stressful than we expected.
1/5
TrustpilotIf it was possible I would give 0…
If it was possible I would give 0 stars, if you are going to Rent from Clyde take photos and video evidence of EVERYTHING, grime, dirt, grease, chips, wall scuffs etc.
5/5
TrustpilotGreat experience with Clyde
We had a really positive experience with this estate agency when buying our home. Eve in particular was absolutely brilliant, so helpful, efficient and always quick to respond to any questions we had. She made the whole process feel much less stressful and kept everything moving smoothly.
1/5
TrustpilotAlways a cleaning deduction
Typical letting agency that will use 'Cleaning' as a way to subtract from your deposit. And will not reply when you ask for an itemised receipt of what needs cleaned, as you have had it professionally cleaned and found it in the same state as you moved in
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Clyde Property's Ayr office has 271 reviews across three platforms: 44 on Google, 1 on Facebook, 226 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Clyde Property Ayr is rated 4.0 out of 5 across all 271 reviews, and 4.5 out of 5 on Google from 44 reviews, checked 9 October 2026.
Clyde Property Ayr, Office 1224 Wellington Square, Ayr KA7 1EZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
