Connells Aylesbury reviews

★★★★★ 5/5

Google

We have been using Connells for their property management services. Dylan is excellent. He is fast at responding, knowledgeable and polite. He made the process of letting out our property run easy and smooth! Thank you very much!

B · 16 March 2026

★★★★★ 4/5

Google

Recently had a viewing with Liam who delivered in all areas with all our questions answered on the spot. Thank you Liam

Wendy · 11 July 2026

★★★★★ 5/5

Google

Super happy and smooth experience, Harvey was clear and informative. Enjoying our new home already. Thanks!

Emma · 11 August 2026

★★★★★ 5/5

Google

Dealing with Connells during our moving process was probably the best decision we made. They were so helpful, very quick with their replies through email and calls and just gave outstanding customer service. Dylan was absolutely amazing with everything he helped us with and even after we moved and had a slight hiccup with something he was fast to reply and managed to get it sorted within a day and saved me a lot of time! I couldn’t recommend them enough and if we move again we will definitely be sticking with Connells! Thank you guys for everything we are so grateful, you helped us find our home for our new little family!🩵

Keely · 24 November 2024

★★★★★ 1/5

Google

Don’t let or Buy the property in Alton Mews Aylesbury, HP19 8JZ. Be careful if you’re still going ahead with this property. The property is poorly built and the painting and the electrical works are of very poor quality. I would have given 0 rating if possible. If you have gone through them for letting and if you have paid some deposit, you are never going to get any money back. I paid £1146 as deposit and stayed there for 10 months. It was very new property. Already there were marks on the bathroom floor of paints, and in checkout they have mentioned as the floors are not cleaned though it was given back in exact condition i got. They conducted the checkout without my presence. The bulbs keeps flashing even after changing them already 3 times in last 10 months. our property was in the ground floor, so due to the moisture the walls were getting moulded regularly even after cleaning. The edges of every walls were showing wear and tear due to the poor quality of painting. The property was handed over well cleaned and they haven’t returned me a single penny as they say it requires deep cleaning. I wasted my 2 days to clean them. Deduction of some amount is acceptable, but whole amount for due to the poor quality of the building is not acceptable at all. Rubbish customer service and Mr Alexander was of no help Now they have come up with another excuse, they can’t recognise me it seems. Whoever replied to my email make sure you have collected enough details before posting rubbish things. I am sure I have written about your office in 2, temple street. I used to live in 1005 Alton Mews from 2/12/2023 to 05/10/24. What else you need to prove that I got no wrong here?

Prince · 6 November 2024

★★★★★ 1/5

Google

Highly unprofessional company, we have been dealing with Veronica recently and made a formal offer on a property, it has since been 2 weeks without any response which as anyone would agree is highly unprofessional (first offer was responed to within 24 hours), whether the offer is acceptable or rejected you should provide a response to any an all clients you are dealing with. I Will also give a review on our local fairford leys fb group as it's only fair to residents of our community who buy an sell their homes to be aware that the middle man may not be doing there job effectively between parties in the sense if i was listing our fairford leys home i would want to know the estate agent is responding to any and all potential clients showing interest in the hope a deal may eventually present it self likewise if i was a buyer i would want confidence in knowing my offer was sent to the party and accepted or declined as i may then look to increase the offer but when you are dealing with this level of service it is hard to increase your offer thus the seller listing with them losing in the long term due to the estate agent you chose.

Bruce · 19 March 2026

★★★★★ 1/5

Google

Do not trust Connell Aylesbury, they are unprofessional and dishonest. They have no intention of helping to sell your property and they withhold your money. They begin by valuing your property at a promising amount, but once you pay the £5,000 selling fee, they make no effort to sell it at the valuation they originally agreed upon. Chase Caswell valued my partner’s property at £430,000 and told him it would be easy to sell. Just three months later, without making a proper effort to market it, they reduced the price by £40,000. Following that dramatic reduction in valuation, my partner asked to take the property off the market because selling at that price would be a loss. He requested a refund of the £5,000 selling fee, but Samantha Nleya, the branch manager, refused to issue a refund. £5000 they get to keep for doing nothing! They falsely value properties to persuade people to pay a selling fee, and once that fee is paid, they make no real effort to market the property because they have already have their money. It is extremely misleading and almost criminal that they can keep people’s money with no consequences. Looking into it online, it seems to be a trend with all the Connells branches. They’ll say it’s unprofessional to discuss the case with you but it’s avoidance and they’ve never shown an ounce of professionalism throughout the process.

Tanisha · 16 March 2026

★★★★★ 5/5

Google

Having been approached by the Lettings Manager, Leanne Morris, I was impressed with her professionalism, knowledge of the local lettings market and the ever changing regulations. She is approachable, open, transparent and responsive, resulting in her and the team finding a suitable tenant for my rental property quickly and efficiently. I also met with the Branch Manager, Samantha Nieya and she was equally professional, approachable and knowledgeable. Based on my experience I would recommend Connells for both selling and renting properties.

Kellie · 16 March 2026

★★★★★ 1/5

Google

Very disappointed with the Aylesbury branch. Chase Caswell valued the property for a friend and it seems like they have a reputation for over valuing the property just to sign you up and keep coming back to reduce the sale value to get viewings. My friend signed up for upfront fee at seem like there was little incentive to push the sale. We asked for a refund of the fee as there had been few viewings but Samantha Nelya refused. After watching BBC Panorama undercover investigation, "Undercover Estate Agent" my fears were true. Do not recommend Connells business ethics. Avoid.

P · 11 March 2026

★★★★★ 1/5

Google

I would strongly advise anyone thinking of listing their property with Connells Aylesbury to proceed with extreme caution. We were initially advised by Chase Caswell, who valued our property at £430,000, £450,000 and told us it could “easily” sell at £430,000. Based on this advice, we agreed to their “Pay Fee” arrangement and paid £4,914 upfront, having been told the money would be held at head office and not released until the property sold. However, within just 3.5 months their advice changed significantly: Initial Valuation: £430,000, £450,000 Within 6 weeks: Suggested reduction to £427,500 Within a further 6 weeks: Suggested further reduction to £400,000 This means a reduction of £30,000, £50,000 from the original valuation in 3 and a half months which is outrageous. We received no offers and experienced numerous cancelled or no-show viewings. Despite this, Connells then suggested marketing the property at a level we would never have agreed to sell at, directly contradicting the original confident valuation that led us to pay nearly £5,000 upfront. Given the lack of sale, the dramatic valuation reduction, and the fact that industry standard is “no sale, no fee,” we requested a refund of our £4,914 and were willing to move onto a standard no-sale-no-fee contract. This request was refused by the branch manager, Samantha Nleya. It is extremely concerning that such a substantial upfront fee can be taken on the basis of a valuation that is then reduced so significantly within months, without a sale and without refund. In our experience, this felt misleading and unethical. Sellers should think very carefully before agreeing to any upfront “Pay Fee” arrangement with this branch.

Luke · 11 March 2026

★★★★★ 1/5

Google

I initially had a positive experience with your agency, but my recent interactions have been disappointing. Despite multiple requests to be removed from your marketing list, I continue to be contacted. I chose to proceed with another agent as their rates were more competitive. Today, someone from Connell's visited my property, citing interest from potential buyers in the area. I found this approach intrusive and unwelcome. I urge your team to respect customer preferences regarding communications and ensure that opt-out requests are fully honoured. Thank you for your attention.

Kushalbos · 11 March 2026

★★★★★ 1/5

Google

I was contacted by their agent offering me to act as broker to help me approve my mortgage. I was very clear I would not pay any fee without the lender confirming the mortgage had been approved. Mr Hussain was dishonest and scammed me as I let very clear to not take payments if the lender had not agreed give the loan after checking all my documents. He mislead me and took the fees even he knows and understood my conditions. I reported to police and my bank. I am still shocked he took the fees at the application and not after the process was completed as I asked and he agreed before. I gave my card details but did not authorised the agent (Mr Wahid Hussain) from 2 Temple Street, Aylesbury Buckinghamshire, HP20 2RH to get any payment until the application were processed. As soon I saw they charged my card I asked the refund and as I knew I had just been scammed and they started to tell it should be escalated to their director and refused to refund. I opened immediately a fraud complaint with my bank and to police. He said Halifax had accepted and I should not worry about it, today when I went there he changed to Natwest but by email and call did not said anything and today was supposed to sign papers to get the Halifax application not do a new application at Natwest that it was already rejected when I have applied. I hope this helps someone to not be scammed. Be aware always if they ask you to sign papers personally. P.S. See at the bottom of one of my email messages. I went today because Halifax approved my application. He made me drive 32 miles today to say he had another lender even if I asked to confirm my application were approved before proceeding.

Marcos · 11 October 2025

★★★★★ 1/5

Yell

Buyer Beware - My Experience with Connells Aylesbury

Connells Aylesbury offered me a reactive, hollow service with no real customer care, no strategic marketing, & no accountability. In my experience, they did not demonstrate the expertise or commitment expected from a professional estate agency. Communication, strategy, and service - I was promised all three and received none I received feedback just once - generic and meaningless. There was no insight, no advice, & no sign of any strategy to actually sell my house. When I challenged the negotiator I was told to 'be patient, the market was slow'. No marketing plan. No fresh ideas I was told by the office manager that an after hours visit was an example of them 'going above & beyond'. This perfectly highlights the disconnect - doing the bare minimum was presented as exceptional service. When I terminated the contract, their urgency suddenly appeared - to focused on enforcing a 28-day termination clause.

KirstyL-274 · 11 October 2025

★★★★★ 5/5

Google

We had a great experience with Connells.Dylan was very helpful, professional, and responsive throughout the whole process. He made everything smooth and stress-free. Highly recommend his service!

Salini · 2 April 2026

★★★★★ 5/5

Google

Had a very good series of viewings with Liam this week. He was very enthusiastic and intuitive, and really helped me a lot throughout the whole process. Thanks Liam!!

Judy · 16 March 2026

★★★★★ 5/5

Google

Awesome experience with Connells. Very professional! We had a viewing with Mr Rawail couple of weeks back in Aylesbury. I was bit late for my appointment but Rawail made sure I will get enough time to look around. He also assured a second viewing if I have interest to go ahead. A very friendly gentleman with knowledge of the area and property values. We also had a great session with Erien for mortgage illustration. We liked the whole team of Aylesbury Connells. It was a great meeting. Highly recommended!

Vipin · 27 July 2024

★★★★★ 5/5

Google

Paradigm Electrical Solutions Ltd are instructed by Connells to carry out Electrical works at various rental properties in Aylesbury and surrounding areas. We have for several months now been working alongside Kellie-Jo Smith and Isabella Dunn in Property Management, who we have found to be very dedicated (even working out of hours on several occasions a mark of investment in their work), organised and a pleasure to work with. They have the Landlord and Tenant's best interest in everything they do to ensure a successful outcome for all parties concerned. Highly recommend

Lesley · 11 February 2026

★★★★★ 5/5

Google

Working with Dylan in Lettings side of the business, grateful for the speed Dylan was working helping us answer all of our question and queries. Arranged viewings fast and working together to find the right properties in the future too.

Josh · 11 November 2025

★★★★★ 5/5

Google

Connells Estate Agents Aylesbury provided exceptional service throughout my recent property transaction. Adam, Dylan, and the team went above and beyond to ensure a smooth and stress-free experience. Adam's expertise and guidance were invaluable, helping me navigate every step of the process with confidence. Dylan's dedication and attention to detail were evident in his proactive approach to addressing any concerns or questions I had. I was particularly impressed by the speedy service provided by Jack Stanley. His efficiency and professionalism ensured that all necessary paperwork and communications were handled promptly, expediting the entire process. Overall, I highly recommend Connells Estate Agents Aylesbury for their outstanding support and commitment to delivering exceptional customer service. Thanks to Adam, Dylan, Jack, and the team, my property transaction was a seamless and positive experience.

Shamith · 14 May 2024

★★★★★ 5/5

Google

I had dealings with Dylan, Harvey and Leanne during quite a stressful time of finding somewhere to live in a quick timeframe. They were all fantastic and supportive throughout. Special mention must go to Dylan who was incredibly clear and helpful throughout the process, even offering to take some of the work off my hands as he realised how stressful the situation was. Thank you all for helping me to find my new home 😊

Marc · 11 February 2026

★★★★★ 5/5

Google

Yesterday I visted the Aylesbury branch to sign some forms relating to the purchase of a property. On arrival I was greeted by the friendly and welcoming staff who immediately offered me a seat and a drink while I waited a few minutes as I had arrived early. I then saw Samantha who went through the forms and explained everything and answered any questions I had, thus making the process stress free and easy. Overall from the first contact up to this point the staff have been very professional, friendly and helpful and I am very pleased with the process and the support I have received thus far.

Michelle · 11 December 2025

★★★★★ 5/5

Google

Chose to sell our property through Connells Aylesbury after a valuation with Chase. He was enthusiastic from the start and showed a lot of drive to help us sell for a great price, which was really refreshing and positive. Viewing booked in promptly and a great offer agreed having been on the market for less than 2 weeks. Contact has been great from Chase, with really great replies and communication. Would highly recommend - will be worth the fee!

Claudia · 13 June 2025

★★★★★ 5/5

Google

Liam was amazing! He showed us a few properties in the area in great detail. Really recommend him!

Manpreet · 16 March 2026

★★★★★ 1/5

Google

I really didn’t want to leave a bad review, but after everything that happened with Connells Aylesbury, I feel I have to. I even emailed their lettings administration before posting this and never got a reply. I booked a viewing for an apartment at The Exchange which was cancelled and rescheduled several times because they “couldn’t find the keys.” I took unpaid time off work each time but stayed patient. When I finally viewed it, the agent (Ammy) was lovely and professional, but the manager was rude, dismissive, and clearly unorganised. After applying, I was told someone else wanted to move in earlier, even though all the delays were on their side. I even changed my plans to make it work, but no one called back. The whole process was chaotic, communication was awful, and the manager seriously needs proper training in professionalism and customer service.

Moncho · 11 November 2025