Brown and Merry Aylesbury reviews

★★★★★ 5/5

Google

Many thanks to Jodie for the excellent handling our difficult and unusual property rent process!

Ikpe · 14 March 2024

★★★★★ 3/5

Trustpilot

"FIXED FEE" warning

I want to highlight Brown and Merry's contractual fee. It is a fixed fee based on the value your property goes on the market, not the value you sell your property at which could be several thousands lower. This was not made aware to us so we got a bill for several hundreds after completion.

Sarah · 22 September 2025

★★★★★ 5/5

Trustpilot

Sophie Terry what a star!!!

I don't usually write reviews. This is my first one but i had such an amazing experience I have to share it.Me and my partner we were looking for a property to rent.I contacted several agencies as you do. But Brown and Merry Aylesbury stand out. Especially the letting agent Sophie Terry. She proactively helped us to find right property and suggested properties which were great fit but we did not considered them when doing zoopla search. I live in that property now and I am very pleased. Thank you Sophie you have done fantastic job.

Richard · 30 October 2019

★★★★★ 1/5

Trustpilot

Very poor

Brown and Merry will say almost anything to get you to take a property. Sadly, once I’d moved in, their management was hopeless.During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, I’d weeded the garden and pruned the plants. I have photos which show the house was spotless.Yet, Brown and Merry wanted to deduct £550 from my deposit.Which is a lot of money.I asked why.They said the garden needed tidying. Yet their quote included time for tidying the lawn. Fair enough. Except that trimming it may prove difficult: it’s an artificial lawn. Made of plastic.After months of fruitless chasing I still don’t have my deposit back. Or any good reason why it’s being held back.My contact at Brown and Merry, Hannah Newman, has been almost completely unhelpful. With perhaps one exception: she advised me to take my complaint to the Tenancy Deposit Scheme as “they will adjudicate this out fairly”. Which is more than Hannah or Brown and Merry have managed. So I’ve taken her advice. I’ve lodged a complaint with the industry ombudsman.I have also been in touch with Brown and Merry’s director, Mandy Horspole, but she didn’t help either. She simply begged me not to speak to the property's landlord. Which suggests they value some of their customers, just not their tenants.I’d say, if you value your rental deposit, STAY AWAY!--A postscript: I challenged Brown and Merry via the Tenancy Deposit Scheme and managed to get 100% of my deposit back.

Justin · 23 September 2019

★★★★★ 5/5

Google

I spoke to Martin a few months before we were ready to come on the market, it was a quickly but very informative chat. Martin is so knowledgeable. His feedback and advise really helped us achieve more than we had expected. I cannot thank him enough for this. The entire team at Aylesbury was professional, supportive and so helpful! I look forward to work with them again in the near future.PositiveResponsiveness, Quality, Professionalism, Value

Nila · 13 June 2021

★★★★★ 5/5

Trustpilot

Rental property

Having just completed on a rental property in chesham Buckinghamshire I would like to say that Amóur who was our point of contact at Brown and Merry was knowledgable about the whole process and was always on hand day and night to answers any questions about the property. She went above and beyond any estate agent I have dealt with in the past. I would thoroughly recommend Brown and Merry and in particular Amour who was an absolute star.....

Gareth · 15 January 2020

★★★★★ 5/5

Google

After my usual agent unfortunately let me down with staffing problems I contacted an agent I’ve had dealings with before only to be told the market is slow, tenants are scarce and they couldn’t visit the property for over a week to carry out initial inspection. I needed a new agent to take care of my portfolio of Aylesbury properties. I contacted Sophie and Nicole. I was away at the time but they collected the keys from my old agent and inspected same day. It was on Rightmove straight away and around 10 viewings took place within a week. A suitable tenant was found and has now moved in. Thanks Sophie and Nicole. Energetic, proactive, caring, attentive, diligent, positive and reliable. I’ll be using you guys for the rest of the portfolio from now on. Having experienced dealings with 6 letting agents in the town to date, no other firm comes close to the service provided by Brown and Merry.

John · 14 June 2019

★★★★★ 5/5

Google

The team at Brown and Merry is fantastic. I have used them for many years to find tenants for my rental properties and can highly recommend Nicole Pringle. She is so helpful and knowledgeable and always finds me great tenants. If I ever have any questions Nicola is always on hand to answer - she is full of enthusiasm and goes the extra mile to help me. Rachel their mortgage advisor is the same and I would recommend her to anyone seeking a mortgage. Recently I have also used the sales department both for selling and looking for a property to purchase and everyone on that team has been so helpful - can't mention everyone's name but suffice to say I recommend them all!

Sally · 14 June 2019

★★★★★ 5/5

Google

I used brown and Merry after a very messy divorce on the orders of the court, Edward, Martin and a few other staff were extremely friendly helpful and understanding of the situation that we were in. After trying two other estate agents which to be honest my ex made it extremely hard for them to sale it, the court order was then with Brown and Merry who took on the mantle having to go through what the ex put the other estate agents through. But they perceived and got us a lovely couple to buy the property again who went through hell and back to get the house, I can understand her not wanting to sell but this was the order so a big thank you to Martin, Edward and the team at Brown and Merry from all your effort truly appreciate it all Regards Ian

Ian · 14 June 2019

★★★★★ 5/5

Google

I have recently let a property in Lark Vale, Watermead with Brown & Merry. The easiest 5 stars I've ever rated someone. Having seen how Brown & Merry operates from a letting point of view, this is an agent you want to let your house. All the letting team were brilliant. Right from the my meeting with Sophie at B&M I knew they were the agent for me. Cathy Lawless was exceptional helpful in every way. She is such a lovely person and always goes the extra mile to help. Cathy and her letting team looked after my let and kept me informed of progress throughout the whole process. The let went smoothly and I can genuinely say that I couldn't be happier with the services received. Brown & Merry estate agents will definitely the first agent I call when let again.

Michael · 14 June 2019

★★★★★ 5/5

Google

I would particularly like to mention Nicole Pringle from the Lettings Department who has provided an excellent service from beginning to end. She has been so efficient, always there with much needed help and advice, quick and responsive to our calls, knowledgeable and reassuring. If only every Agent was as impressive as she. Brown and Merry are lucky to have such an outstanding member on their team.

Claire · 13 June 2022

★★★★★ 5/5

Google

Martin was helpful and professional his advice was always open and fair could not fault him on getting the best price for us

Bruce · 18 July 2023

★★★★★ 5/5

Trustpilot

Good experience, professional staff

I just got an offer on my house trough Brown and Merry and the experience that I had with them could not have been better. Everyone that I dealt within the office was really helpful, but I need to say that Mathew was the one that I dealt the most and he was as helpful and professional as a person can be. Thanks Mathew for you help, thank you Brown and Merry

Andrei · 26 April 2021

★★★★★ 5/5

Google

The team at Brown and Merry Aylesbury were very helpful during our viewings, compared to other estate agents in the area. This level of service continued throughout the progression of the purchase. The 2 agents Rhea and Edward who we meet at various viewing were helpful and friendly, especially Rhea who was able to answer all our queries about the area, and what she wasn't sure of she found out and let us know within 24 hours.

Christine · 14 June 2019

★★★★★ 5/5

Google

As a first time buyer, I was nervous about the process to say the least. However, the availability of the team to answer any queries was fab. A special mention must go to Beth in Mortgages as she really helped put my mind at rest so I could enjoy the process/achievement with minimal stress. Thank you all

Megan · 13 April 2024

★★★★★ 5/5

Google

Sophie Terry is very good service

Thanusha · 5 June 2024

★★★★★ 5/5

Google

Beth has been brilliant, so helpful and a made everything seamless so thank you!

Hannah · 15 December 2023

★★★★★ 5/5

Google

I have worked with Nicole and Sophie in the B&M Aylesbury office since early 2017 when I first bought my Aylesbury investment flat and then in lettings where I use their fully managed service. Both have been consistently utterly superb and super responsive in sorting any issues or finding and checking in/out new tenants. I wouldn't be able to run this property without their constant great help.PositiveResponsiveness, Quality, Professionalism

Mark · 13 June 2021

★★★★★ 1/5

Trustpilot

INCOMPETENT

I don’t think they even bother to read reviews. They let my property to a tenant who paid 6 months in advance. After 5 months she asked to change to monthly rent payments. A smaller agency would have sorted this out within a week. These people have had 6 weeks and nothing happened. Their departments don’t talk to each other. Just like a Franz Kafka novel.

Malcolm · 19 March 2025

★★★★★ 5/5

Google

Matthew was very good in organising our rental and understood our personal situation. The whole team was very professional and really helpful and good updates throughout. communication was brilliant via email and phone. Nothing negative about our situation And we're so glad everything worked out 100% to brown and merry! Thanks Matthew!

Noreen · 13 June 2023

★★★★★ 5/5

Google

Highly recommend Brown and Merry for making what can be a highly stressful process easier. The staff here are so helpful reassuring and you feel they are truly on side as you negotiate the legalities and practicalities of selling and buying. Just calling in to the branch got me through a lot of anxiety Would definitely use the Aylesbury branch again Thanks to Martin Smith Edward Cooper and Charlotte Doherty and all the staff

Fiona · 14 June 2019

★★★★★ 5/5

Google

Charlotte Doherty when progressing our sale was professional and very quick to respond with replies to my questions throughout. Charlotte kept me updated during the whole process and I consider is a real asset to the branch. Edward was also professional and helpful during the initial offer negotiations before passing over the file to Charlotte to deal with the progression once the sale had been agreed.PositiveResponsiveness, Professionalism

Karen · 13 June 2021

★★★★★ 5/5

Google

Cathy Lawless - brilliant service from start to finish. I was let down by another estate agency and was at the point where I thought I'd not be able to get the right property at the time I needed it. But Cathy made that happen, she was quick to respond and get the ball rolling for me to secure the property. Highly appreciated and definitely recommend her services to anyone reading.

Superteddy · 13 June 2020

★★★★★ 5/5

Google

Can't recommend Martin enough. Would recommend both him and Brown and Merry to anyone thinking of moving.

Karen · 18 July 2023